Client Service Representative in Hoffman Estates, IL

Client Service Representative Job Description

Client service representatives should have experience working with financial instruments and proficiency in Microsoft Office tools and database technology. Candidates must be strong communicators with proven customer service skills. A bachelor’s degree in finance or business is required. Many firms look for candidates with at least one year of experience working in the financial services industry.

Typical client service representative duties include:

Resolving client service issues thoroughly and courteously

Helping clients with deposits and withdrawals, transfers, and other account activity

Informing clients about product availability and attributes

Helping to develop client service systems, policies, and procedures

Coordinating with other customer service divisions to drive client satisfaction

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Salary for Client Service Representative in Hoffman Estates, IL

64400 - 119600

25th percentile

64400

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

93725

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

119600

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Director of Operations – Financial Services

148350

181988

213613

Manager of Operations – Financial Services

101200

125638

149500

Banking Operations Specialist

46863

70150

98900

Loan Processor

44275

52900

66700

Loan Administrator

38238

44275

53475

Mortgage Underwriter

70150

86538

113275

Mortgage Processor

37088

46575

62963

Trader/Sales Assistant

60375

74175

86538

Performance Analyst

66700

81938

100338

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