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Medical Customer Service Specialist in Fresno, CA

Medical Customer Service Specialist job description

The medical customer service specialist provides support to patients, healthcare providers and insurance representatives by handling inquiries, resolving issues and ensuring accurate information regarding medical services and billing. This role focuses on delivering exceptional customer service while maintaining compliance with healthcare regulations.Working closely with clinical teams, billing departments and administrative staff, the medical customer service specialist manages calls, processes requests and updates patient records. This position plays a key role in enhancing patient satisfaction and supporting operational efficiency.

Typical Medical Customer Service Specialist duties

Respond to patient and provider inquiries regarding appointments, billing and insurance coverage.Verify patient information and update records in electronic health systems.Assist with scheduling appointments and coordinating services across departments.Resolve billing questions and escalate complex issues to appropriate teams.Communicate clearly and professionally with patients, providers and insurance representatives.Maintain compliance with HIPAA and other regulatory requirements during all interactions.Document all customer interactions and ensure accurate data entry.Support administrative tasks related to patient services and revenue cycle processes.

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Salary for Medical Customer Service Specialist in Fresno, CA

37000 - 46750

Low
37000
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
40500
The candidate has moderate experience in the role, meets most requirements or has equivalent transferable skills, and may also have relevant certifications.
High
46750
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High Medical Coding Manager 65750 74250 84750 Certified Professional Coder 53000 61000 71500 Credentialing Specialist 43750 48750 57000 Intake/Admissions Specialist 39500 42500 45750 Patient Access/Services Specialist 37750 41250 44750 Insurance Authorization Specialist 39000 40500 46750 Medical Scheduler 38000 40250 43000 Medical Data Entry Specialist 36250 39750 44250 Insurance Verification Specialist 37000 39500 46500 Insurance Referral Coordinator 36750 39250 45250 Electronic Medical Records Specialist 33500 35750 38750

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Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.