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12 results for Customer Success Manager in Tokyo, Tōkyō

Product Manager
  • Tokyo,
  • remote
  • Permanent
  • 12.0M - 16.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>A fast-growing insurtech startup leveraging AI to transform how global insurers handle claims is looking for a Senior Product Manager to drive their enterprise product roadmap.</p><p><strong> </strong></p><p><strong>The Role</strong></p><ul><li>They are building an enterprise-grade AI product suite used by global insurance companies, with significant growth and innovation ahead.</li><li>You will own key product pillars end-to-end, leading cross-functional teams across Engineering, Data Science, Design, and Customer Success to deliver scalable, high-impact solutions.</li><li>You will act as the voice of the customer, translating complex technical capabilities into features that deliver measurable ROI for enterprise insurers.</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Proven enterprise SaaS product management experience is mandatory.</li><li>A strong background leading backend-heavy product work, including architecture, integrations, and scalability, is essential.</li><li>Experience working in a fast-moving startup environment is required.</li><li>Demonstrated ability to use data and metrics to drive product decisions.</li><li>Strong communication, storytelling, and stakeholder management skills with Fluent in Japanese and English communication.</li><li>Knowledge of the insurance sector or AI product experience is a plus.</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>Own the product roadmap for an AI platform transforming the global insurance industry.</li><li>Lead cross-functional teams and mentor junior PMs in a product-led culture.</li><li>Work closely with global enterprise customers, shaping products that solve real, large-scale problems.</li><li>Join a high-growth insurtech startup with ambitious goals and a collaborative, innovation-driven culture.</li></ul><p><strong> </strong></p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>12 - 16 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013406451</p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><p><br /> </p><img src="https://counter.adcourier.com/V2F0dW55dS5TaXJpcGFpcm9qLjM1ODEyLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-03-23T07:17:43Z
Product Manager
  • Tokyo,
  • remote
  • Permanent
  • 9.0M - 14.0M JPY / Yearly
  • <p><strong>Company Profile</strong><br /> <br /> AI-powered hospitality tech company serving nearly 10,000 properties across APAC is looking for a Senior Product Manager to lead the build of its GenAI platform and agentic commerce capabilities.<br /> <br /> Travelers are already shifting from traditional search to planning trips through ChatGPT and Gemini. This company is positioning itself at the center of that shift, transitioning from a SaaS platform to an "Outcome-as-a-Service" model where autonomous AI agents drive business results for hotels.<br /> <br /> <br /> <br /> <strong>The Role</strong><br /> <br /> Sr. PdM, Gen AI | Build Agentic Commerce for Hospitality<br /> </p><ul><li>You'll own the strategy for making the platform's hotel inventory and data discoverable by AI systems, building the structured data layer, schema markup, and syndication that lets LLMs accurately recommend properties.</li><li>Agentic commerce readiness is yours to lead: implementing protocols like MCP and UCP so that major AI platforms such as Gemini and ChatGPT can book hotels directly through the platform, capturing revenue that would otherwise flow to OTAs.</li><li>You'll build the roadmap for traveler-facing AI agents that guide users from trip planning through booking completion, measured by direct revenue contribution.</li><li>The AI Concierge Manager is part of your scope: designing the infrastructure that lets hotel operators use natural language to direct AI agents managing revenue, guest communications, and operations.</li><li>This role sits at the intersection of ML engineering, data, business development, and customer success, and you'll be the one translating the company's data assets into actionable AI products.</li><li>You'll report to the VP of Product and work closely with the CPO, with high visibility across the entire organization.</li><li>The platform integrates data from its booking engine, CRM, and chatbot across 8,000+ properties, giving you a unique data advantage that competitors with siloed systems cannot match.</li></ul><p><br /> <br /> <strong>Your Skills </strong><br /> </p><ul><li>5+ years of B2B2C SaaS product management experience, with at least 2 years spent on AI/ML-powered products specifically.</li><li>Solid understanding of how AI agents consume data: structured data, API design, and protocol integration such as MCP/UCP.</li><li>You measure success through metrics like AI Discovery Share, zero-click conversion, and direct revenue contribution, not feature delivery.</li><li>Proven ability to set the strategic direction while also getting into the weeds with technical QA and issue investigation when needed.</li><li>Professional fluency in English is required.</li><li>Japanese proficiency is a plus but not mandatory for this role.</li><li>Background in hospitality, travel tech, fintech, or e-commerce is valued but not required.</li></ul><p><br /> <br /> <strong>Key Highlights of the Role </strong><br /> </p><ul><li>You'll be defining a new product category: the shift from GUI-based SaaS to agentic commerce is the company's biggest strategic bet, and this role leads it.</li><li>The company's integrated data platform spanning booking, CRM, and chat gives you a competitive moat that no amount of prompt engineering can replicate elsewhere.</li><li>Your work directly determines whether thousands of independent hotels stay visible as AI displaces traditional search, or get buried behind OTAs.</li><li>PMs operate with real autonomy: propose your own quarterly OKRs, pitch initiatives to leadership, and drive execution with minimal oversight.</li><li>Flextime with no core hours and a hybrid setup with roughly two days per week</li></ul><p><br /> <br /> <strong>Location </strong><br /> <br /> Tokyo<br /> <br /> <br /> <br /> <strong>Salary</strong><br /> <br /> 9 - 14 million yen<br /> <br /> <br /> <br /> Reference Number: 06940-0013418736<br /> <br /> <br /> <br /> <br /> <br /> <em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em><br /> </p><img src="https://counter.adcourier.com/S2hhbmcuTGUuMjI2MTguMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2026-04-16T07:40:31Z
Product Manager
  • Tokyo,
  • remote
  • Permanent
  • 10.0M - 15.0M JPY / Yearly
  • <p><strong>Company Profile</strong><br /> <br /> Own the Payments Platform at a Fast-Growing Hospitality Tech Company<br /> <br /> AI-powered hospitality tech company serving nearly 10,000 properties across APAC is looking for a Senior Product Manager to own and scale its global payments platform. The company is publicly listed, profitable, and growing at 30%+ YoY, with a team of 190 people spanning 16 nationalities across 9 countries. Currently shifting from traditional SaaS toward an "Outcome-as-a-Service" model powered by autonomous AI agents, this is a business at an inflection point with payments sitting at the very core of how it generates revenue.<br /> <br /> <br /> <br /> <strong>The Role</strong><br /> </p><ul><li>You'll have full ownership of the payments strategy and roadmap, covering Japan and a rapidly expanding international footprint across Korea, Thailand, Indonesia, the Philippines, and Hong Kong.</li><li>Transaction economics are yours to optimize: processing costs, pricing models, and financial performance all feed directly into the company's net revenue contribution.</li><li>PCI compliance, security architecture, and fraud prevention fall under your responsibility as product owner.</li><li>You'll work directly with domestic Japanese payment gateway partners, a critical gap the team needs filled, while also managing global acquiring relationships.</li><li>Data analysis and financial modeling will be central to how you prioritize, diagnose issues, and prove business impact through conversion uplift and cost reduction.</li><li>This role acts as the strategic bridge between engineering, business development, customer success, and external payment partners.</li><li>You'll report to the VP of Product and collaborate closely with the CPO and VP of Business Development, with high visibility across the entire organization.</li></ul><p><br /> <br /> <strong>Your Skills </strong><br /> </p><ul><li>Deep, hands-on experience in the payments domain is non-negotiable: gateway integrations, acquiring-side operations, multi-currency environments, 3D Secure optimization, and authorization rate management.</li><li>5+ years of product management experience shipping high-transaction-volume products in SaaS or platform environments.</li><li>You measure success through commercial outcomes like conversion uplift and net revenue contribution, not feature delivery alone.</li><li>Comfort with data analysis and financial modeling, including the ability to build models, query databases, and connect numbers to strategic decisions.</li><li>Willingness to operate at both the strategic level and get into the weeds with hands-on QA and issue investigation when the situation demands it.</li><li>Professional fluency in both Japanese and English is required.</li><li>Familiarity with API-first architectures and experience alongside data science or ML engineering teams is a strong plus.</li><li>Background in hospitality, travel tech, fintech, or e-commerce is valued but not mandatory.</li></ul><p><br /> <br /> <strong>Key Highlights of the Role </strong><br /> </p><ul><li>Own one of the company's most commercially critical products at a moment of aggressive international expansion.</li><li>Your payments expertise is the strategic advantage this team needs most, because domain knowledge is valued above all else here.</li><li>Join a genuinely international workplace where 80% of colleagues come from outside Japan and collaboration happens across 9 countries daily.</li><li>PMs operate with real autonomy: propose your own quarterly OKRs, pitch initiatives to leadership, and drive execution with minimal micromanagement.</li><li>Compensation is structured as 100% base salary with no bonus split, giving you strong, predictable earning power.</li><li>Hybrid work with roughly two days per week</li></ul><p><br /> You must be based in Japan or hold a valid work visa.<br /> <br /> <br /> <br /> <strong>Location </strong><br /> <br /> Tokyo<br /> <br /> <br /> <br /> <strong>Salary</strong><br /> <br /> 10 - 15 million yen<br /> <br /> <br /> <br /> Reference Number: 06940-0013408081<br /> <br /> <br /> <br /> <br /> <br /> <em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em><br /> </p><img src="https://counter.adcourier.com/S2hhbmcuTGUuMTYzMDcuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2026-04-06T08:46:19Z
Senior Sales Manager [Fintech / Credit Risk]
  • Tokyo,
  • remote
  • Permanent
  • 15.0M - 18.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>Our client is a well-established international financial services and risk intelligence organization with a strong global presence. With decades of expertise supporting corporate clients in managing credit risk, the company is now accelerating the growth of its fastest-growing divisions in Japan - targeting 40% year-over-year growth this fiscal year.<br /><br />This is a rare opportunity to lead and scale a strategic business unit within a well-established yet entrepreneurial environment in a white space with lots of room to grow both personally and as a key member of their Japan business.</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>Our client is seeking an experienced and commercially driven leader to expand their new 'data' products market share across assigned territories. This is a high-impact role focused on driving revenue growth and positioning the solutions as a leading risk intelligence offering in the market.<br /><br />Go-To-Market Strategy &amp; Execution<br />- Develop and execute a clear GTM strategy across all channels: direct sales, partnerships, cross-sell and sell-through models, including trade-tech platforms<br />- Analyse the competitive landscape and define winning strategies<br />- Translate medium-term objectives and long-term vision into actionable business plans<br /><br />Revenue Growth &amp; Channel Development<br />- Drive incremental BI revenue through new and existing partnerships<br />- Build, manage, and maintain a strong and predictable sales pipeline<br />- Provide accurate sales forecasting and progress reporting<br /><br />Stakeholder &amp; Team Leadership<br />- Act as a strategic partner to regional and global stakeholders in shaping business and account plans<br />- Guide and nurture sales team members as the market grows<br /><br />Product &amp; Market Feedback<br />- Work closely with product teams to advocate for enhancements aligned with local market requirements and regulatory standards<br />-Provide structured market feedback to support innovation and competitiveness<br /><br />Market Presence &amp; Brand Positioning<br />- Represent the Business Information division at industry events<br />- Build presence within targeted industries through associations and presentations<br />- Partner with marketing to develop compelling, market-relevant content<br />- Enable and train partners and team members to effectively position and sell BI solutions<br /><br />Customer Success<br />- Ensure client NPS scores meet or exceed global benchmarks<br />- Maintain strong executive-level relationships with clients and partners </p><p> </p><p><strong>Your Skills </strong></p><p>- 10-15 years of experience in direct and/or channel sales<br />- 3-5 years in a role requiring expansion of new products into new markets or client segments<br />- Proven experience in enterprise consultative sales<br />- Strong experience defining and executing GTM strategies with measurable results<br />- Background in data services, credit/risk intelligence, or risk management solutions<br />- Japanese (native); English (business level)</p><p><strong> </strong></p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>15 - 18 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013387383</p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNzk2NzIuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2026-02-19T05:09:20Z
Cloud Program & Engagement Lead [FSI software vendor]
  • Tokyo,
  • remote
  • Permanent
  • 22.0M - 26.0M JPY / Yearly
  • <p><strong>Company Profile</strong><br /> <br /> Our client is a global market leader in enterprise software, delivering mission-critical solutions to some of the world's largest financial services and insurance organisations. As cloud adoption accelerates across Japan, the company is strengthening its customer-facing program leadership capability to ensure complex transformation programs are delivered successfully and profitably.<br /> <br /> This is a strategic, high-visibility role sitting at the intersection of delivery, customer engagement, and commercial performance.<br /> <br /> <br /> <br /> <strong>The Role</strong><br /> </p><ul><li>You will lead end-to-end cloud transformation programs across assigned enterprise accounts. Acting as a trusted advisor to customers and system integrator partners, you will ensure delivery excellence while aligning programs to clear business outcomes.</li><li>This role combines program leadership, executive stakeholder engagement, financial oversight, and pre-sales support.</li></ul><p><br /> <br /> Cloud Program Leadership<br /> </p><ul><li>Lead planning and execution of enterprise cloud transformation programs</li><li>Coordinate key milestones, including performance testing, cutovers, and transition to customer success</li><li>Monitor progress, proactively identify risks, and drive mitigation strategies</li><li>Ensure program outcomes align with agreed business objectives and success criteria</li><li>Oversee complex, multi-stakeholder delivery environments</li></ul><p><br /> Customer Relationship &amp; Executive Engagement<br /> </p><ul><li>Serve as a trusted delivery partner to senior customer stakeholders and System Integrator (SI) partners</li><li>Provide strategic guidance on platform adoption and optimisation</li><li>Advocate for customer priorities internally, collaborating with Product, Cloud Operations, and Support</li><li>Support governance forums, including steering committees and executive reviews</li></ul><p><br /> Sales &amp; Pre-Sales Support<br /> </p><ul><li>Contribute to cloud transformation proposals and services estimates</li><li>Engage early in customer discussions to shape delivery approaches and engagement models</li><li>Own small to mid-sized opportunity proposals and support development of Statements of Work (SOWs)</li><li>Identify additional revenue opportunities through strategic account engagement</li></ul><p><br /> Program Financial Management<br /> </p><ul><li>Track program budgets and forecast delivery costs</li><li>Manage margin, staffing models, and scope alignment to ensure profitability</li><li>Support account-level services revenue and profitability targets</li><li>Ensure seamless transition from implementation to business-as-usual operations and customer success</li></ul><p><br /> <br /> <strong>Your Skills </strong><br /> </p><ul><li>Extensive experience in enterprise software delivery, consulting, or transformation programs</li><li>Exposure to highly regulated industries such as Banking, Insurance or Healthcare</li><li>Proven experience in customer-facing leadership roles</li><li>Hands-on experience leading large-scale cloud or SaaS implementations</li><li>Experience coordinating cross-functional delivery teams, partners, and client stakeholders</li><li>Exposure to commercial aspects including proposals, SOWs, and pricing</li><li>Japanese (fluent level); English (Business level)</li></ul><p><br /> <br /> <strong>Key Highlights of the Role </strong><br /> </p><ul><li>Lead high-impact, enterprise cloud transformation programs</li><li>Significant exposure to C-level customer stakeholders</li><li>Strategic role combining delivery excellence and commercial responsibility</li><li>Be part of the #1 firm in its industry</li></ul><p><br /> <br /> <strong>Location </strong><br /> <br /> Tokyo<br /> <br /> <br /> <br /> <strong>Salary</strong><br /> <br /> 22 - 26 million yen<br /> <br /> <br /> <br /> Reference Number: 06940-0013386613<br /> <br /> <br /> <br /> <br /> <br /> <em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em><br /> </p><img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNjg5OTcuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2026-02-18T08:37:41Z
Project Manager​
  • Tokyo,
  • remote
  • Permanent
  • 12.0M - 18.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>A global leader in supply chain management solutions. Their software enables real-time visibility, planning, and response to dynamic supply chain challenges. With a focus on empowering organizations to make informed decisions, they help optimize operations, improve efficiency, and enhance customer satisfaction.</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>This is a client-facing leadership role requiring both strategic oversight and hands-on project execution capabilities.<br /> The Senior Delivery Manager serves as the critical bridge between our sales organization and technical teams, ensuring successful implementation of complex, enterprise-level software projects. You will own end-to-end delivery of multi-million-dollar client engagements, leading cross-functional consultant teams to deliver solutions that transform how our clients manage their operations.<br /><br /> What You'll Do<br /> Client Engagement &amp; Relationship Management</p><ul><li>Act as the primary point of contact for enterprise clients throughout the implementation lifecycle</li><li>Partner with sales teams and product stakeholders to define project scope, objectives, and success metrics</li><li>Lead project kickoff sessions to align expectations and establish communication frameworks</li><li>Build and maintain trusted advisor relationships with client executives and stakeholders</li></ul><p><br /> Project Delivery &amp; Execution</p><ul><li>Develop comprehensive project plans including timelines, resource allocation, and milestone tracking</li><li>Coordinate cross-functional teams to ensure clear task ownership and accountability</li><li>Monitor project health through KPIs, proactively identifying and mitigating risks</li><li>Conduct regular status meetings with clients and internal teams to manage expectations and drive alignment</li><li>Escalate critical issues to senior leadership when necessary</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><p>Required Qualifications</p><ul><li>Bachelor's degree in Computer Science, Business, Supply Chain Management, or related field</li><li>10-15 years of progressive experience in enterprise project management and delivery</li><li>Expert knowledge of project management methodologies, frameworks, and tools</li><li>Proven track record managing full project lifecycles from scoping to delivery</li><li>Native-level Japanese with professional English communication skills</li></ul><p>Key Competencies</p><ul><li>Strong stakeholder management across all organizational levels</li><li>Ability to translate complex technical concepts for non-technical audiences</li><li>Excellent negotiation and influence skills to drive outcomes</li><li>Demonstrated success working with Fortune 500 or equivalent enterprise clients</li><li>Comfortable operating in ambiguous, fast-paced environments</li><li>Experience managing projects valued at $1M+</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>Work directly with Fortune 500 brands across industries</li><li>High-impact role where your work enables critical global operations</li><li>Flexible work arrangements and time-off policies</li><li>Comprehensive professional development and mentorship programs</li></ul><p> </p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>12 -18 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013375535</p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uMzc0NTEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2026-02-06T06:22:24Z
Senior Talent Manager
  • Tokyo,
  • remote
  • Permanent
  • 5.0M - 10.0M JPY / Yearly
  • <p>About the job</p><p> </p><p>Discover an exciting opportunity as a Senior Talent Manager at our Tokyo office. Robert Half has a rich 77-year history, continuously evolving to positively impact lives by matching the right talent with the right job.</p><p> </p><p>As part of our growing perm and contract focused practice groups at Tokyo office, we are seeking experienced recruiters and business developers to join our team.</p><p> </p><p>Responsibilities:</p><ul><li>Expand your network and cultivate business relationships</li><li>Build a robust talent pool and pipeline</li><li>Manage end-to-end talent solutions for clients</li><li>Stay informed about market trends and share insights</li><li>Engage in company events, networking, and community initiatives</li></ul><p> </p><p>Qualifications:</p><ul><li>Proven experience in agency recruitment or similar client-facing roles</li><li>Strong track record of developing business relationships</li><li>Curiosity, adaptability, and a collaborative mindset</li><li>Passion for technology and eagerness to learn</li><li>Excellent interpersonal and communication skills</li><li>Ethical, growth-oriented, and resilient mindset</li><li>Effective stakeholder management abilities</li></ul><p> </p><p>Rewards &amp; Benefits:</p><p>In addition to a competitive base salary, we offer:</p><p> </p><ul><li>Lucrative, transparent commission structure</li><li>Clear career progression opportunities</li><li>National and international mobility across our 300+ global offices</li><li>Cutting-edge learning and development programs</li><li>Wellness initiatives, mental health support, and EAP</li><li>State-of-the-art technology to enhance your success</li><li>Annual national and international recognition events</li><li>Progressive parental/carer leave policies and other entitlements</li><li>CSR involvement, charity leave, and community engagement opportunities</li></ul><p> </p><p>Apply now to connect with our talent acquisition team and explore this exciting opportunity. Applicants must have full working rights in Japan or eligibility for permanent employment.</p><p>Robert Half International Workday Integration is acting as an Employment Agency in relation to this vacancy.</p><img src="https://counter.adcourier.com/anVzc2kubWFuc2lra2EuNDcyMTkuMTA4OThAcm9iZXJ0aGFsZmludGwuYXBsaXRyYWsuY29t.gif">
  • 2026-02-16T02:50:13Z
Global ERP Head
  • Tokyo,
  • remote
  • Permanent
  • 15.0M - 20.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>A leading global pharmaceutical company with operations in 30+ countries, dedicated to developing innovative treatments in oncology, cardiovascular, rare diseases, and immunology.</p><p><strong> </strong></p><p><strong>The Role</strong></p><ul><li>We are looking for a seasoned ERP technology leader to oversee all technical domains of our global SAP ERP services - including system operations, version management, security &amp; access management, architecture, and integrations - while actively driving team performance and talent development.</li></ul><p> </p><p><strong>Key Responsibilities</strong><br /><span style="text-decoration: underline;">Application Delivery</span></p><ul><li>Define and maintain a mid-term ERP technology roadmap aligned with business strategy</li><li>Lead requirements definition, system selection, and architecture/integration design in collaboration with enterprise architects</li><li>Oversee end-to-end application development, testing, deployment, and release management</li><li>Ensure compliance with cybersecurity standards, GxP, SOX, and GDPR requirements</li></ul><p><br /><span style="text-decoration: underline;">Service Management</span></p><ul><li>Design and operate application-specific service management aligned with the global DX service model</li><li>Manage SLAs, incident response, change management, and performance monitoring</li><li>Drive continuous service quality improvement and customer satisfaction</li><li>Oversee service cost and resource management</li></ul><p><br /><span style="text-decoration: underline;">Vendor Management</span></p><ul><li>Manage vendor relationships and performance in alignment with global procurement policies</li><li>Monitor vendor SLA compliance and support sourcing of required application services</li><li>Disaster Recovery &amp; IT-BCP</li><li>Develop and implement disaster recovery and business continuity plans following industry best practices</li></ul><p><br /><span style="text-decoration: underline;">People Management</span></p><ul><li>Performance management and career development for direct reports</li><li>Drive employee engagement and retention</li><li>(This role starts as an individual contributor with the expectation of transitioning into a formal people manager for Japan-based ERP team members.)</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Fluent level of Japanese will be needed</li><li>Bachelor's degree or above</li><li>Business-level proficiency in both Japanese and English</li><li>7+ years of hands-on experience in enterprise platform operations and/or implementation - SAP experience is essential</li><li>Strong knowledge of ERP solution portfolios and roadmaps</li><li>Solid understanding of IT security, disaster recovery, and regulatory compliance (GxP, SOX, GDPR)</li><li>Excellent communication, collaboration, and stakeholder management skills</li><li>Strong analytical, problem-solving, and documentation abilities</li><li>Results-oriented with a strong customer and service mindset</li></ul><p><strong> </strong></p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>15 - 20 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013418715</p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uMTA5MzIuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2026-04-13T08:24:23Z
Value Consultant [Saas/Cloud vendor | FSI]
  • Tokyo,
  • remote
  • Permanent
  • 16.0M - 25.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>Our client is a global market leader in enterprise software, delivering mission-critical solutions to some of the world's largest financial services and insurance organizations. With a strong footprint in Japan and continued investment in strategic growth, the company is expanding its Value Consulting capability to support complex enterprise engagements.<br /> <br /> This role sits at the intersection of strategy, finance, and enterprise technology.</p><p><strong> </strong></p><p><strong>The Role</strong></p><ul><li>The Value Consultant will partner closely with enterprise sales teams and C-level stakeholders to articulate, quantify, and realize measurable business value from large-scale SaaS investments.</li><li>You will drive structured value discovery, build executive-ready ROI and TCO business cases, and support strategic decision-making across complex customer organizations.</li><li>This is a highly visible, consultative role with direct exposure to CXO leadership.</li></ul><p> </p><p><strong>Your Skills </strong></p><ul><li>8-15+ years of experience in Value Consulting, Strategy Consulting, Value Engineering, or Enterprise SaaS pre-sales</li><li>Experience in working with financial services clients</li><li>Strong experience driving ROI/TCO analysis within complex enterprise environments</li><li>Track record of influencing senior executives on strategic investment decisions</li><li>Strong and executive presentation skills</li><li>Ability to translate technical solutions into strategic business outcomes</li><li>Japanese (native); English (business level)</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><p>Business Value Strategy &amp; Execution</p><ul><li>Drive measurable ROI and strategic value realization for enterprise SaaS customers</li><li>Conduct Business Value Assessments to identify financial and operational impact</li><li>Quantify improvement opportunities and define value realization roadmaps</li><li>Ensure customers can identify, measure, and capture the full value potential of their investment</li></ul><p><br /> ROI &amp; Financial Modeling</p><ul><li>Develop detailed ROI and TCO models tailored to customer environments</li><li>Build board-ready financial business cases with granular KPIs and documented benefit rationale</li><li>Translate complex technical capabilities into tangible financial and operational outcomes</li><li>Support customers' investment decisions through data-driven analysis</li></ul><p><br /> Executive Engagement &amp; Storytelling</p><ul><li>Influence and engage CXO-level stakeholders through value-based selling</li><li>Facilitate Value Workshops with cross-functional leaders (Business &amp; IT)</li><li>Present strategic narratives that connect technology transformation to business outcomes</li><li>Enable executive alignment on transformation priorities and target operating models</li></ul><p><br /> Sales &amp; Strategic Alignment</p><ul><li>Partner with account executives to support account planning and value-focused engagement strategies</li><li>Contribute to complex enterprise sales cycles through structured business value conversations</li><li>Align value messaging with customer pain points, industry dynamics, and strategic initiatives</li><li>Methodology Development</li><li>Enhance and evolve value consulting methodologies, frameworks, and collateral</li><li>Support internal capability building and best-practice sharing</li></ul><p> </p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>20 - 25 million yen</p><p><strong> </strong></p><p>Reference Number: 67040-0013385200</p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNzA3OTguMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2026-02-17T08:13:48Z
Marketing Specialist
  • Tokyo,
  • remote
  • Permanent
  • 5.0M - 7.0M JPY / Yearly
  • <p style="display: inline !important;"><strong>Company Profile</strong></p><p>A leading US-headquartered global professional services firm with a strong presence in Japan and across APAC. With offices worldwide, the company is known for its collaborative, international culture and commitment to delivering high-quality solutions to clients across multiple industries.<br /><br /> Recognized as one of the Best Workplaces in Japan, the organization offers a dynamic and supportive environment where employees can grow their careers while working in a truly global setting.</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>Working closely with the Senior Marketing &amp; Communications Manager, Japan, you will play a key role in driving marketing initiatives that directly impact business growth and customer acquisition.<br /><br /> This is a highly hands-on and dynamic position where you'll gain exposure across multiple areas of marketing, from content and social media to events and digital operations. Rather than being limited to one function, you'll have the opportunity to own and contribute to a wide range of impactful projects.<br /><br /> You'll collaborate with both local and APAC teams in a global, bilingual environment, ensuring marketing content is not only accurate but also engaging and tailored to the Japanese market.<br /><br /> This role is ideal for someone who wants to build a well-rounded marketing skillset, take ownership, and grow in an international company where your work is visible and valued.</p><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Fluent Japanese and business-level English (TOEIC 700+ or equivalent)</li><li>3-6 years of experience in marketing, communications, or coordination roles</li><li>Experience in content localization, translation coordination, and quality checks</li><li>Hands-on experience with social media management (copywriting + basic creative)</li><li>Experience supporting or managing marketing events</li><li>Familiarity with tools such as Canva or Adobe Creative Suite</li><li>Strong organizational skills and ability to manage multiple tasks</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>Gain hands-on experience across content, events, social media, and digital marketing - build a well-rounded skillset</li><li>Work in a global, bilingual environment with close collaboration across APAC teams</li><li>Join a company recognized as one of the Best Workplaces in Japan</li><li>Enjoy a flexible working style and a supportive, collaborative team culture</li><li>Benefit from 20 days of paid time off (PTO) and a healthy work-life balance</li></ul><p> </p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>6 - 7 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013403339</p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/ZXJpa2EueWFtYWRhLjcwMjY1LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-03-31T01:31:02Z
Sales Representative
  • Tokyo,
  • remote
  • Permanent
  • 22.0M - 22.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>A global leader in cybersecurity, providing advanced network security, cloud security, and zero‑trust solutions to enterprises worldwide.</p><p><strong> </strong></p><p><strong>The Role</strong></p><ul><li>The Sales Representative will be responsible for driving new business, managing strategic accounts, and promoting advanced cybersecurity solutions. This role focuses on building strong client relationships, identifying customer needs, and delivering security offerings that enhance network, cloud, and endpoint protection.</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Experience in B2B sales, ideally in IT infrastructure, cybersecurity, networking, or cloud solutions.</li><li>Strong communication and presentation skills, with ability to engage C‑level stakeholders.</li><li>Proven track record of meeting or exceeding sales targets.</li></ul><p><strong> </strong></p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>22 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013375523</p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/S2Vpc3VrZS5OYWl0by4xMDQwNi4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
  • 2026-02-20T03:17:10Z
Partner Sales Representative​
  • Tokyo,
  • remote
  • Permanent
  • 0 - 38.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><ul><li>A rapidly growing global AI company is seeking an Alliances Director to expand its partner ecosystem in Japan.</li><li>The company works with leading financial institutions, government organizations, and enterprises to help them better understand complex data and drive smarter decision-making through advanced analytics platforms.</li></ul><p><strong> </strong></p><p><strong>The Role</strong></p><ul><li>This role will lead the development and execution of the partner and alliances strategy across the local market.</li><li>Reporting directly to the APAC Alliances leadership, you will work closely with strategic consulting firms, system integrators, and technology partners to build joint go-to-market initiatives and drive partner-led revenue growth.</li></ul><p>Key responsibilities include:</p><ul><li>Developing executive level partner relationships.</li><li>Enabling partners through training and joint propositions.</li><li>Generating pipeline via partner channels, and aligning closely with sales, delivery, and marketing teams to scale the business.</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Fluent Japanese and business-level English required.</li><li>Experience in enterprise software sales, alliances, or partner/channel management within technology or consulting environments.</li><li>Track record of building partner relationships and generating commercial outcomes.</li><li>Strong stakeholder management skills with the ability to engage C-level executives.</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>Play a strategic role in building and scaling a partner-first growth model in Japan.</li><li>Join a high-growth global technology company expanding rapidly across APAC.</li></ul><p> </p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>38,000,000 (23,000,000 Base)</p><p><strong> </strong></p><p>Reference Number: 06940-0013385220</p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/aWt1bWkua2FuZGEuODY0MjguMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2026-02-17T03:15:56Z