4 results for Omnichannel Manager in Saitama, Saitama

IT Business Solutions Manager

Tokyo,
remote
Permanent
12.0M - 14.0M JPY / Yearly
Overview Our client is a globally recognised leader in the premium sports equipment and lifestyle industry, with operations spanning multiple continents and a well-established presence across Asia-Pacific. Their Japan business operates across multiple channels - including e-commerce, owned retail stores, and third-party retailer networks - supported by an integrated back-office technology environment that connects supply chain, warehouse, and sales systems end to end. This is a hands-on IT management role reporting to the Director of Japan & Asia IT. The IT Business Solutions Manager will act as the key liaison between Japan's business teams and global IT, taking ownership of back-office systems that underpin the company's omnichannel operations - from warehouse and inventory management through to EDI connectivity with external retail partners. The Role<ul><li>Manage the development, implementation, and ongoing support of back-office systems - including ERP, WMS, and EDI - across the company's omnichannel operations spanning e-commerce, owned retail, and third-party retailers</li><li>Lead EDI integration projects connecting the business with third-party retailer and distribution partner systems, ensuring accurate and timely data exchange across the supply chain</li><li>Work closely with business stakeholders and global IT teams to analyse current systems, identify process gaps, and recommend improvements that support operational and commercial goals</li><li>Coordinate with supply chain and warehouse teams to ensure WMS and SCM solutions are optimised and aligned with both local needs and global standards</li><li>Manage outsourced and third-party vendor relationships, overseeing delivery against project specifications and service level expectations</li><li>Liaise between Japan, Asia, and global headquarters to share best practices, stay current on global system developments, and propose enhancements relevant to Japan's business</li><li>Respond to shifting operational demands and, where needed, work with key stakeholders to prioritise projects and manage risks effectively</li></ul> Your Skills <ul><li>University degree in Information Technology, Computer Science, or a related discipline</li><li>At least 10 years of IT experience, with solid hands-on background in back-office systems - particularly ERP, WMS, SCM, and EDI - ideally within a retail, wholesale, or omnichannel business environment</li><li>Practical experience managing EDI connectivity with external retailers or distribution partners</li><li>Familiarity with omnichannel operations - understanding how online, owned retail, and third-party retail channels interact with back-office and supply chain systems</li><li>Experience managing vendors, outsourced teams, and project delivery within a structured IT environment</li><li>Strong communication skills with the ability to work effectively across business and IT teams, both locally and globally</li><li>Business-level proficiency in both Japanese and English; Japanese nationality or JLPT N1 certification preferred</li></ul> Key Highlights of the Role <ul><li>Omnichannel scope - Work at the centre of a multi-channel business, with visibility across e-commerce, retail stores, and third-party retailer operations - and the systems that connect them all</li><li>Back-office ownership - Take meaningful responsibility for ERP, WMS, SCM, and EDI systems that are critical to how the business moves product from warehouse to customer</li><li>Global connectivity - Collaborate with IT and business teams across Asia and globally, bringing a local perspective to an international technology environment</li></ul> Location Tokyo Salary 10 -12 million yen Reference Number: 06940-0013437465 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/bHluZHNleS5odWdoZXMuNDY5ODkuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-05-15T04:41:08Z

IT Manager

Tokyo,
remote
Permanent
10.0M - 10.0M JPY / Yearly
<ul><li>Key Responsibilities<ul><li>Demonstrate strategic vision and strong execution in delivering high-quality internal information and communication technology services that outperform typical market expectations</li><li>Support oversight of the organization's full technology infrastructure, including servers, networks, telecommunications, and cloud-based services</li><li>Maintain strong cybersecurity practices to safeguard confidential client information and preserve privileged communications</li><li>Lead and supervise the desktop support team</li><li>Partner with organizational leadership to create and implement technology strategies that support business goals</li><li>Help develop and maintain relationships with outside vendors, equipment manufacturers, solution partners, and service providers</li><li>Assist with managing the technology budget, including forecasting, expense control, and investment planning</li><li>Create, implement, and uphold technology policies, procedures, and best practices</li><li>Ensure adherence to industry regulations and data privacy requirements</li><li>Lead technology training efforts to improve employee productivity and user adoption of systems</li><li>Develop and carry out disaster recovery and business continuity plans</li></ul>Required Qualifications<ul><li>5-7 years of experience in technology management, ideally within a professional services setting</li><li>Demonstrated experience managing technology infrastructure in a Windows-based and cloud productivity environment</li><li>Experience operating and managing virtualization technologies, including virtual desktop environments and hypervisors, within a large organization</li><li>Adaptable and flexible mindset, with the ability to respond to changing business and environmental conditions and work independently with initiative</li><li>Experience in cybersecurity, data protection, disaster recovery, and business continuity planning</li><li>Strong communication skills, including the ability to explain technical concepts clearly to non-technical employees and administrative leadership</li></ul>Preferred Qualifications<ul><li>Familiarity with technology applications and workflows commonly used in the legal sector</li><li>Experience with industry-specific software platforms for content or case management, or similar systems</li><li>Relevant professional certifications in infrastructure, security, service management, or technical support</li><li>Understanding of compliance requirements and ethical technology considerations within the legal field</li><li>Experience with cloud migration projects and hybrid infrastructure environments</li><li>Knowledge of electronic discovery processes and litigation support tools</li><li>Bachelor's degree in computer science, information technology, or a related discipline, or equivalent practical experience</li></ul>About the Organization<ul><li>This is a full-service law practice with approximately 70 legal professionals and about 40 business support employees</li></ul>Location Tokyo Salary10 million yen Reference Number: 67040-0013410520 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. </li></ul><img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjU4Nzk3LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-04-23T04:58:15Z

IT Support Manager

Tokyo,
remote
Permanent
10.5M - 10.5M JPY / Yearly
Company Profile A leading global company recognized for innovative solutions and a strong presence in dynamic markets.The Role<ul><li>Oversee the stability and availability of critical business applications, ensuring continuous operations through proactive monitoring and issue prevention.</li><li>Lead rapid incident response and troubleshooting to effectively minimize downtime, restoring services in collaboration with relevant teams.</li><li>Apply AI and machine learning tools to analyze logs and user activity, enabling early detection and resolution of potential problems.</li></ul>Your Skills<ul><li>Professional experience in IT infrastructure or application support.</li><li>Demonstrated problem-solving and communication skills; adaptable to dynamic business environments.</li><li>Solid understanding of AI technology, automation practices, and a strong desire for ongoing professional development.</li></ul>Key Highlights of the Role<ul><li>Drive the adoption of AI within the support function, including training, documentation creation, and developing team best practices.</li><li>Automate routine tasks to enhance operational efficiency and reduce the risk of human error.</li><li>Establish comprehensive monitoring and alerting systems, conduct root cause analysis following incidents, and implement prevention strategies.</li><li>Work cross-functionally with product, engineering, and business teams to identify opportunities for AI integration and enhanced customer experience.</li><li>Set clear metrics for system performance and reliability to maintain high user satisfaction.</li><li>Stay updated on emerging AI technologies and industry trends by evaluating and piloting new solutions.</li><li>Take the lead on BAU projects and initiatives as part of the Japan-based application support team.</li></ul>Location TokyoSalary10.5 million yen Reference Number: 06940-0013377628 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/bHVrZS5mdXJuaXZhbC45NTI5OC4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
2026-03-11T02:14:04Z

Head of Infrastructure

Tokyo,
remote
Permanent
30.0M - 30.0M JPY / Yearly
Company Profile<ul><li>A global organization recognized for its innovative approach and consistent growth in the technology sector.</li></ul>The Role<ul><li>Lead the end-to-end delivery of IT infrastructure services in Japan, covering cloud, compute, network, digital workplace, IT service management, and IT asset management domains.</li><li>Align global infrastructure strategies with Japan's business, regulatory, and operational needs, ensuring secure, high-performing, and compliant technology services.</li><li>Drive modernization and automation initiatives to optimize service delivery and operational efficiency.</li><li>Manage and develop a cross-functional team operating within a matrix structure, fostering leadership and a high-performance culture.</li><li>Oversee local and global service providers, including contract negotiations, SLA management, performance, risk, and cost optimization.</li><li>Serve as the main liaison between local business/IT leaders and global infrastructure teams, advocating for Japan's priorities and ensuring local requirements are represented in global decisions.</li><li>Partner closely with local leadership to support business growth and enable strategic initiatives.</li><li>Oversee a significant annual infrastructure budget, ensuring financial discipline and cost management.</li><li>Ensure strong controls and compliance with both global security and Japanese regulatory requirements.</li></ul>Your Skills<ul><li>At least 15 years of progressive experience managing large-scale IT infrastructure in multinational environments, preferably in financial services or insurance, with solid understanding of applications development and support.</li><li>Broad technical expertise, including public cloud platforms (e.g., AWS, Azure, GCP), traditional computing (e.g., Oracle, Mainframe), and experience integrating legacy with modern systems.</li><li>Demonstrated ability to influence executive stakeholders and lead initiatives, even in decentralized or matrixed organizations.</li><li>Outstanding verbal and written communication skills, capable of translating complex technical topics into clear business language.</li><li>Language: Native or fluent proficiency in both Japanese and English preferred; minimum fluency in one with strong understanding of the other.</li><li>Strong understanding of insurance business operations, security, and regulatory requirements is highly valued.</li></ul>Key Highlights of the Role<ul><li>Bridge global strategies and local requirements, driving transformation and modernization.</li><li>Lead service delivery and innovation for business-critical infrastructure.</li><li>Implement automation, efficiency, and compliance initiatives across the Japan organization.</li><li>Strategic partnership with local leadership to enable growth.</li><li>Manage significant financial and vendor portfolios, ensuring operational excellence.</li></ul>Location<ul><li>Tokyo</li></ul>Salary30 million yen Reference Number: 06940-0013380731 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/bHVrZS5mdXJuaXZhbC40Njg3Ni4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
2026-03-11T02:17:01Z