<p><strong>Customer Success Manager - Data Intelligence Platform</strong></p><ul><li>Leading data catalog platform seeks Customer Success Manager to drive enterprise client growth and retention.</li></ul><p><strong>Role Overview</strong></p><ul><li>Drive customer onboarding, adoption, and expansion for Japan's #1 data catalog platform serving major enterprises across manufacturing, telecom, finance, and retail sectors.</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Manage customer onboarding and implementation</li><li>Drive product adoption and usage growth</li><li>Handle contract renewals and expansion opportunities</li><li>Collaborate with product team on feature development</li><li>Execute customer success initiatives</li></ul><p><strong>Requirements</strong></p><ul><li>2+ years business/IT/strategy consulting experience</li><li>Proven project leadership from planning to completion</li><li>Strategic thinking and team mobilization skills</li></ul><p><strong>Preferred:</strong></p><ul><li>3+ years B2B sales experience</li><li>Enterprise client experience (¥500B+ revenue companies)</li><li>Background at consulting firms (Abeam, Accenture, SAP)</li><li>B2B SaaS experience.</li></ul><p><strong>Location </strong></p><p>Tokyo</p><p><strong>Salary</strong></p><p>9.5 - 11.5 million yen</p><p> </p><p>Reference Number: 06940-0013293011</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/V2F0dW55dS5TaXJpcGFpcm9qLjY1NzE1LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
<p>Lead Customer Success manage with Data Intelligence Market Leader<br /><br /><strong>**Company Overview**</strong><br />#1 domestic vendor in data catalog market, next-gen metadata management platform serving blue-chip enterprises (manufacturing, telecom, finance, retail).<br /><br /><strong>**Role Uniqueness**</strong><br />-Lead Customer Evangelist = strategic advisor + change management consultant, not traditional customer success<br />- Designing organizational transformation roadmaps, working with C-suite on cross-departmental data initiatives.<br />- Strategic Focus: Scale customer success org, deepen enterprise relationships, drive product-led growth through customer advocacy while building ecosystem partnerships.<br /><br /><strong>**Culture:**</strong><br />-Startup agility meets enterprise execution, customer-obsessed, CEO-involved hiring, flat organization with direct decision-maker access, innovation-first problem-solving approach.<br /><br /><strong>**Growth Stage:**</strong><br />-Strong enterprise retention, expanding deal sizes, sustainable premium pricing, Tokyo HQ with hybrid work model, positioned for APAC expansion.<br /><br /><strong>**Ideal Candidate:**</strong><br />-Strategic consulting background, comfortable with ambiguity, enterprise relationship building, passionate about data transformation potential, startup mindset with enterprise-grade professionalism.<br />- Project leadership experience, consulting background (management/strategy/IT), proven ability to mobilize teams and drive strategic initiatives from conception to delivery.</p><p>Reference Number: 06940-0013300932</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/V2F0dW55dS5TaXJpcGFpcm9qLjI4MjI2LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
<p>A global leader in enterprise SaaS in a specific segment within the FSI vertical. Major organisations are highly dependent on their solutions to streamline and automate operations and core business processes and deliver exceptional customer experience.<br /><br />The company offers the best of two worlds - entrepreneurial freedom with the strength of a well-established market leader - a place where you can drive industry change and truly shape your customers' technology and business transformation.</p><p> </p><p>THE ROLE: </p><ul><li>Proactively develop new business opportunities within a defined territory.</li><li>Build and maintain trusted relationships with C-level executives and business leaders.</li><li>Lead the entire sales process from initial contact through deal closure, ensuring alignment with client's strategic goals.</li><li>Partner with pre-sales, customer success, and product teams to deliver compelling solutions and support client business cases.</li><li>Manage and expand relationships with existing customers to maximize solution adoption and upsell opportunities.</li><li>Represent the company at industry events, conferences, and executive meetings to strengthen market presence.</li><li>Analyze market trends, feeding insights into strategy and product development.</li></ul><p> </p><p>REQUIREMENTS: </p><ul><li>Proven track record of selling complex enterprise SaaS solutions, ideally within the financial services sector.</li><li>Experience managing long and consultative sales cycles with multiple decision-makers.</li><li>Strong ability to link customer business objectives to technology-driven solutions and clearly articulate ROI.</li><li>Deep understanding of enterprise technology and the challenges faced by CIOs, CTOs, and executive leaders.</li><li>Ability to thrive in a fast-paced, high-growth environment with autonomy and accountability.</li><li>Strong collaboration skills, with experience working alongside partners, integrators, and cross-functional teams.</li><li>Exceptional communication, presentation, and executive engagement skills</li><li>Japanese - native level; English - business level </li></ul><p> </p><p>Reference Number: 06940-0013283836</p><p>Location: Tokyo</p><p>Salary: 25M-30M</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuOTEwNTQuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
<p><strong>Client Profile<br /></strong><br />Our client is a global technology leader focused on transforming the way people interact with mobility and enterprise technology. </p><p><strong>The Role<br /></strong><br />We are looking for a seasoned Technical Program Manager to lead and oversee complex technical initiatives at scale. This individual will be responsible for managing projects across various technical domains, including cloud infrastructure, identity and access management, enterprise tools, and emerging AI-powered technologies. The role requires balancing hands-on project oversight with cross-functional team leadership. You will collaborate closely with engineers, security experts, and business stakeholders to deliver on strategic roadmaps, optimize workflows, and ensure program success.</p><p><strong>Your Skills<br /></strong><br />To succeed in this role, you bring:</p><ul><li>Proven technical expertise in one or more domains, such as Cloud Infrastructure, Identity & Access Management, Enterprise Infrastructure Management, or Business-Critical Applications. Prior experience with Google Workspace, Microsoft Office 365, or cutting-edge AI solutions (e.g., ChatGPT, Microsoft Copilot) is highly valued.</li><li>A strong foundation in infrastructure and endpoint security, including vulnerability assessment, compliance frameworks, and threat mitigation.</li><li>Advanced program management skills, including mastery of Agile, Kanban, Scrum, and Waterfall development methods.</li><li>Exceptional communication and stakeholder management, including the ability to explain complex technical concepts to diverse audiences.</li><li>Hands-on familiarity with tools like Jira and Confluence for managing requirements and project documentation.</li></ul><p><strong>Unique Points</strong></p><ul><li>Work on transformative projects that integrate enterprise standards with next-gen AI technologies.</li><li>Be part of a high-performance team that values security, collaboration, and innovation.</li><li>Gain exposure to cutting-edge cloud and multi-cloud platforms such as Microsoft Azure, AWS, and GCP.</li><li>Drive initiatives that integrate technology with human-centric outcomes for a lasting impact on enterprise environments.</li></ul><p><strong>Monthly Salary</strong></p><p>950,000 JPY</p><p><strong>Location </strong></p><p>Tokyo</p><p> </p><p>Reference Number:06940-0013283760</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy" target="_blank">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/V2lsbC5GaXRjaC44Njg4NC4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
<p><strong>Company Profile </strong></p><p>Technology company that specializes in developing mobile app-based solutions </p><p data-start="380" data-end="402"><strong data-start="384" data-end="402">About the Role</strong></p><p data-start="404" data-end="607">Our client is seeking a highly capable (Senior) Project Manager to join an internal consulting team that supports strategic initiatives across multiple business units within a major global automotive group.</p><p data-start="609" data-end="971">In this role, you will act as the key liaison between cross-functional stakeholders-coordinating between internal teams and external partners to ensure smooth communication, efficient execution, and delivery of high-impact projects. Your ability to manage complex initiatives with precision will be essential to driving success across diverse business areas.</p><p data-start="978" data-end="1006"><strong data-start="982" data-end="1006">Key Responsibilities</strong></p><ul data-start="1008" data-end="1466"><li data-start="1008" data-end="1073"><p data-start="1010" data-end="1073">Plan and manage multiple projects across various business units</p></li><li data-start="1074" data-end="1142"><p data-start="1076" data-end="1142">Ensure projects are delivered on time, within scope, and on budget</p></li><li data-start="1143" data-end="1225"><p data-start="1145" data-end="1225">Act as the communication bridge between internal teams and external stakeholders</p></li><li data-start="1226" data-end="1304"><p data-start="1228" data-end="1304">Identify and mitigate project risks, and ensure issues are resolved promptly</p></li><li data-start="1305" data-end="1381"><p data-start="1307" data-end="1381">Track project performance using appropriate systems, tools, and techniques</p></li><li data-start="1382" data-end="1466"><p data-start="1384" data-end="1466">Maintain high standards of project documentation, reporting, and quality assurance</p></li></ul><h3 data-start="1473" data-end="1503"><strong data-start="1477" data-end="1503"><br />What We're Looking For</strong></h3><ul data-start="1505" data-end="2072"><li data-start="1505" data-end="1612"><p data-start="1507" data-end="1612">Proven experience as a Project Manager, ideally in consulting, automotive, or tech-related environments</p></li><li data-start="1613" data-end="1730"><p data-start="1615" data-end="1730">Strong understanding of project lifecycle, with experience in scheduling, budgeting, and stakeholder coordination</p></li><li data-start="1731" data-end="1831"><p data-start="1733" data-end="1831">Ability to lead cross-functional teams and manage multiple priorities in fast-paced environments</p></li><li data-start="1832" data-end="1884"><p data-start="1834" data-end="1884">Excellent communication and interpersonal skills</p></li><li data-start="1885" data-end="1949"><p data-start="1887" data-end="1949">Strong problem-solving ability and a detail-oriented mindset</p></li><li data-start="1950" data-end="2009"><p data-start="1952" data-end="2009">Business-level proficiency in both Japanese and English</p></li><li data-start="2010" data-end="2072"><p data-start="2012" data-end="2072">PMP or equivalent project management certification is a plus</p></li></ul><h3 data-start="2079" data-end="2099"><strong data-start="2083" data-end="2099"><br />Why Join Us?</strong></h3><ul data-start="2101" data-end="2410"><li data-start="2101" data-end="2170"><p data-start="2103" data-end="2170">Work on strategic, high-impact projects across diverse industries</p></li><li data-start="2171" data-end="2263"><p data-start="2173" data-end="2263">Collaborate with experienced professionals in an international, tech-forward environment</p></li><li data-start="2264" data-end="2320"><p data-start="2266" data-end="2320">Gain exposure to both business and technical domains</p></li><li>Be part of an organization that values innovation, ownership, and professional growth</li></ul><p><br /><strong>Salary</strong> : 16M JPY<br /><br /><strong>Location</strong> : Tokyo<br /><br /><br /></p><p>Reference Number: 06940-0013261753</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuMjcxMjYuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
