37 results for Client Solutions Manager in Japan

Compliance Manager

Tokyo,
remote
Permanent
12.0M - 20.0M JPY / Yearly
Company Profile A leading global asset management firm with a strong presence in Japan and across major international markets. The organization manages assets for institutional and retail clients worldwide and is known for its robust governance, disciplined risk management, and long‑term investment approach. The Japan business operates within a highly regulated environment and works closely with regional and global stakeholders. The Role <ul><li>We are seeking a Compliance Manager to support and oversee compliance activities for the Japan business. This role will be responsible for ensuring adherence to local regulatory requirements, internal policies, and global compliance standards, while acting as a trusted partner to the business.</li><li>The Compliance Manager will work closely with senior management, investment teams, and regional/global compliance functions to maintain a strong compliance culture and support the firm's continued growth in Japan.</li></ul> Your Skills <ul><li>Proven experience in compliance, risk, or regulatory roles, ideally within asset management, investment management, or financial services</li><li>Solid understanding of Japan regulatory requirements and compliance frameworks</li><li>Experience implementing and monitoring internal controls, policies, and compliance programs</li><li>Ability to partner with business stakeholders and provide practical, solutions‑oriented compliance advice</li><li>Native‑level Japanese (essential for regulatory interaction and documentation)</li><li>Business‑level English to collaborate with regional and global teams</li><li>Detail‑oriented, independent, and comfortable working in a matrix, international environment</li></ul> Key Highlights of the Role <ul><li>In‑house compliance role within a globally recognized asset management platform</li><li>Broad exposure to Japan and global regulatory frameworks</li><li>High visibility and close collaboration with regional and global compliance teams</li><li>Opportunity to contribute to a strong compliance and governance culture</li><li>Tokyo‑based role with an international working environment</li></ul> Location Tokyo Salary 12 - 20 million yen Reference Number: 67040-0013421751 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/RGFsZS5JYmFkdXJyYWhtYW4uMjA5MjEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-05-11T07:53:44Z

Financial Planning & Analysis Director

Tokyo,
remote
Permanent
14.0M - 16.0M JPY / Yearly
Company Profile Our client is a globally recognized leader in industrial solutions, known for innovation, quality, and strong market presence across multiple regions. With a well-established footprint in Japan and close alignment with global headquarters, the business is focused on sustainable growth, operational excellence, and continuous transformation, offering a high-impact environment for senior finance professionals. The Role Reporting directly to senior leadership, the Head of Controlling will lead the end-to-end controlling function in Japan, acting as a key strategic partner to the business. You will drive financial performance, provide insightful analysis, and support decision-making across commercial and operational teams. Key responsibilities include: <ul><li>Lead financial planning, budgeting, forecasting, and performance analysis</li><li>Provide strategic insights to drive profitability and business growth</li><li>Partner with sales and operational leaders to optimize pricing, margins, and cost structures</li><li>Oversee management reporting and ensure alignment with global standards</li><li>Drive process improvements and finance transformation initiatives</li><li>Lead, mentor, and develop the controlling team</li><li>Ensure strong internal controls and compliance with corporate policies</li></ul> Your Skills <ul><li>10+ years of experience in FP&A / controlling within a multinational environment</li><li>Proven leadership experience managing finance teams</li><li>Background in industrial / manufacturing / B2B environments preferred</li><li>Strong commercial acumen and ability to influence senior stakeholders</li><li>Experience driving finance transformation and process improvement initiatives</li><li>Advanced analytical skills with proficiency in ERP systems (e.g., SAP)</li><li>Fluent Japanese and business-level English</li></ul> Key Highlights of the Role <ul><li>Senior leadership role with high visibility to regional and global headquarters</li><li>Opportunity to act as a true business partner influencing strategic decisions</li><li>Involvement in transformation and performance improvement initiatives</li><li>Collaborative, international working environment</li><li>Pathway toward Finance Director / CFO-level progression</li></ul> Location Tokyo Salary 14 - 16 million yen Reference Number: 06940-0013447667 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information <img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjIwNzIyLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-06-09T00:58:53Z

Compliance Director

Tokyo,
remote
Permanent
20.0M - 30.0M JPY / Yearly
Company Profile Our client is an Asset Management arm of a global financial services group with years of operations across various jurisdictions. The Role <ul><li>Provide day-to-day compliance advisory to the Japan Asset Management business across a range of products and activities</li><li>Act as a key point of contact for regulatory matters, including managing and responding to inquiries from the Financial Services Agency of Japan</li><li>Support the implementation and interpretation of Japan asset management regulations, ensuring practical application across business lines</li><li>Conduct compliance monitoring and testing of key controls and processes to ensure adherence to internal policies and regulatory requirements</li><li>Maintain and enhance Compliance-owned policies, procedures, and frameworks in line with local and regional expectations</li><li>Partner closely with business stakeholders to provide guidance on new initiatives, products, and transactions from a compliance perspective</li><li>Support the development and delivery of compliance training programs for employees in Japan</li><li>Collaborate with regional (Asia) and global Compliance teams to ensure alignment with group-wide standards and frameworks</li><li>Assist in preparing regulatory reports, internal reporting, and management updates as required</li><li>Contribute to ongoing improvement of the compliance framework, including identifying gaps, risks, and enhancement opportunities</li></ul> Your Skills <ul><li>10+ years of regulatory compliance experience, with some years at Buy-Side industry</li><li>Able to communicate smoothly with the local regulator, and the global stakeholders</li></ul> Key Highlights of the Role <ul><li>Become part of a global financial services group operating in numerous jurisdictions</li><li>Head up Japan Compliance for the Asset Management arm independently, and work closely with the global team</li><li>Strategic position that sits close to the business - less "policing", more influence and commercial exposure</li><li>Strong infrastructure + governance already in place, backed by the group company</li></ul> Location Tokyo Salary 20 - 30 million yen Reference Number: 06940-0013421020 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/RGFsZS5JYmFkdXJyYWhtYW4uMzc2MzAuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-24T01:33:53Z

Compliance Managing Director

Tokyo,
remote
Permanent
20.0M - 35.0M JPY / Yearly
Company ProfileOur client is a globally recognized fintech platform operating across numerous international markets, providing innovative cross-border financial solutions to millions of users worldwide. As part of its continued expansion in Japan, the company is building a new regulated investment/business entity focused on asset products and securities-related services. The Role<ul><li>Lead the acquisition and maintenance of the Type-1 FIBO license under the Japanese Financial Instruments and Exchange Act (FIEA)</li><li>Act as primary liaison with Japanese regulators and industry bodies regarding regulatory matters, filings, inspections, and governance topics</li><li>Build and maintain effective compliance frameworks, policies, controls, and governance structures</li><li>Partner closely with business and product teams to support sustainable growth while balancing regulatory expectations</li><li>Advise senior stakeholders on regulatory risk, compliance strategy, and business initiatives</li><li>Develop systems and processes for monitoring regulatory compliance and internal risk management</li><li>Educate and support internal teams regarding Japanese securities regulations and compliance requirements</li><li>Work closely with global operational, product, and compliance teams across multiple international offices</li><li>Support board-level and senior management reporting regarding compliance and regulatory matters</li></ul> Your Skills <ul><li>Strong Regulatory Compliance experience within financial services</li><li>Experience handling securities-related regulations, FIBO licenses, or asset/investment products highly preferred</li><li>Ability to operate in fast-paced, less structured, and highly entrepreneurial environments</li><li>Strong stakeholder management skills with the ability to challenge and influence both regulators and business stakeholders constructively</li><li>Traditional highly rigid banking-style profiles may not be the best fit; strong adaptability and commercial mindset are important</li><li>Fluent English and business/fluent Japanese required</li><li>Open to a broad range of seniority/age levels</li></ul> Key Highlights of the Role <ul><li>Opportunity to join a globally scaled fintech platform with strong growth trajectory and highly international environment</li><li>Strategic leadership role driving the establishment and licensing of a newly created regulated entity in Japan</li><li>Lead the Type-1 Financial Instruments Business Operator (FIBO) licensing process from initial application through business launch</li><li>Work directly with regional and global compliance/business leadership teams across Tokyo, Singapore, Sydney, London, and Europe</li><li>High-impact position with broad ownership across regulatory engagement, governance, compliance framework design, and business expansion</li><li>Opportunity to build and scale the compliance function from an early-stage setup</li><li>Equity/RSU component alongside highly competitive compensation package</li></ul> Location Tokyo Salary20 - 35 million yen Reference Number: 06940-0013439153 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/RGFsZS5JYmFkdXJyYWhtYW4uNTk5OTMuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-05-27T08:03:05Z

Finance Director

Tokyo,
remote
Permanent
15.0M - 18.0M JPY / Yearly
Company Overview Our client is a well-established international business operating within the entertainment, technology, and consumer services sector. With a strong global presence and a growing footprint in Japan, the company is seeking a hands-on Finance Director to lead its local finance function and serve as a key business partner to the Japan leadership team. The Japan organization is relatively lean and entrepreneurial, offering an opportunity for an experienced finance leader to make a visible impact on both financial operations and business performance. The Role<ul><li>Reporting to the Regional Finance leadership team and partnering closely with the Japan Country Head, the Finance Director will have full responsibility for the finance function in Japan.</li><li>This is a highly hands-on leadership position requiring someone who is comfortable rolling up their sleeves and being directly involved in month-end close, financial reporting, compliance, and operational finance activities, while also acting as a trusted advisor to the business. </li></ul>Key responsibilities include:<ul><li>Lead all aspects of financial accounting, reporting, month-end and year-end close activities</li><li>Ensure compliance with local statutory, tax, audit, and regulatory requirements</li><li>Prepare and review management reports, forecasts, budgets, and financial analysis</li><li>Partner with commercial and operational stakeholders to support strategic decision-making</li><li>Provide insights on business performance, profitability, cost management, and growth initiatives</li><li>Drive budgeting, forecasting, and financial planning processes</li><li>Manage relationships with external auditors, tax advisors, and outsourced service providers</li><li>Strengthen financial controls, processes, and governance frameworks</li><li>Support regional and global finance initiatives, systems improvements, and transformation projects</li><li>Lead and develop a small finance team while remaining actively involved in day-to-day operations</li></ul> Your Profile<ul><li>Bachelor's degree in Accounting, Finance, or a related discipline</li><li>CPA, ACCA, or equivalent qualification preferred</li><li>Extensive finance leadership experience within an international organization</li><li>Proven track record in both controllership and business partnering responsibilities</li><li>Strong understanding of JGAAP, USGAAP, and local tax requirements</li><li>Comfortable working in a lean organization where hands-on involvement is required</li><li>Experience working within SMEs, growth-stage businesses, or organizations with limited local resources is highly desirable</li><li>Ability to operate effectively in a dynamic and entrepreneurial environment</li><li>Strong communication and stakeholder management skills</li><li>Native level of Japanese and Business level English required</li></ul> Why Apply?<ul><li>Opportunity to lead the entire Japan finance function</li><li>Broad exposure across finance operations, commercial partnering, and strategic decision-making</li><li>Highly visible role with direct interaction with senior leadership</li><li>Dynamic international environment with a collaborative culture</li><li>Ideal for a finance leader who enjoys balancing hands-on execution with business partnering responsibilities</li></ul> Location Tokyo Salary15 - 18 million yen Reference Number: 67040- 0013464810 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjI0MzA1LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-07-03T05:18:19Z

Sales Manager

Tokyo,
remote
Permanent
9.0M - 9.0M JPY / Yearly
The Role<ul><li>Assess the industrial IoT landscape in Japan to pinpoint major stakeholders and priority accounts.</li><li>Create and implement a strategic sales approach centered on proactive prospecting and outbound business development.</li><li>Establish and maintain strong relationships with end users, system integrators, and channel partners.</li><li>Identify customers' technical and commercial requirements and position the company as a reliable long-term partner.</li><li>Draft commercial proposals, lead contract negotiations, and regularly meet or surpass sales goals.</li><li>Use CRM platforms to manage the sales pipeline, project revenue, monitor KPIs, and coordinate with internal teams.</li><li>Represent the company at trade shows, networking functions, and industry events in Japan.</li></ul>Location Tokyo Salary9 million yen Reference Number: 06940-0013424154 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/UXVhbmcuTmd1eWVuLjcxODMzLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-05-18T01:26:18Z

Sales Manager

Tokyo,
remote
Permanent
30.0M - 40.0M JPY / Yearly
Company profile<ul><li>Exclusive search for a Global fintech platform.</li></ul> The role<ul><li>Manage and mentor the Japan sales team while personally running the full sales cycle from prospect to close.</li><li>Own GTM strategy and execution.</li><li>Build and scale channel partner program.</li></ul> Your skills<ul><li>Experience leading a sales team in Japan, ideally within a tech, SaaS, or fintech environment.</li><li>Hands on experience building a channel or indirect sales program in the Japanese market.</li><li>Deep understanding of the Japan SME and startup landscape.</li><li>Native level Japanese and business English</li></ul> Key highlights <ul><li>Build the Japan GTM strategy.</li><li>Work closely with the Japan GM & APAC Head to boost growth in the region.</li></ul> Salary<ul><li>〜40,000,000 (20,000,000 Base) + RSU</li></ul> Location Tokyo Reference Number: 06940-0013461495 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/aWt1bWkua2FuZGEuNTQ5MzQuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-27T04:47:31Z

Pre-Sales Consultant

Tokyo,
remote
Permanent
15.0M - 15.0M JPY / Yearly
Company ProfileA global software company that provides cloud-based platforms and digital solutions for the property and casualty insurance industry. Known for helping insurers modernize core operations, the business supports clients with technology that improves agility, efficiency, and customer experience. The Role<ul><li>Engage with customers and internal stakeholders by delivering clear verbal communication and impactful presentations.</li><li>Apply knowledge of cloud computing, SaaS market trends, and software development lifecycle tools such as source control, build systems, and testing frameworks.</li><li>Contribute technical expertise across integration approaches, database concepts, Java-based development, and broader modern programming practices.</li></ul> Your Skills <ul><li>Strong communication skills, including confident presentation delivery and professional written communication.</li><li>Fluency in Japanese, both spoken and written, along with strong English skills for internal collaboration.</li><li>A proactive mindset, natural curiosity, and strong enthusiasm for continuous learning.</li></ul> Key Highlights of the Role <ul><li>Work with technologies and concepts such as modern P&C insurance platforms, Java enterprise solutions, RESTful services, authentication and authorization, and system integration patterns.</li><li>Gain exposure to modern web development, including JavaScript frameworks, Kubernetes, AWS, and related cloud technologies.</li><li>Ideal for someone who brings or wants to build experience in technical pre-sales within a fast-evolving enterprise software environment.</li></ul> Location Tokyo Salary15 million yen Reference Number: 06940-0013439998 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuMzg4MTcuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-25T07:24:13Z

Corporate Access

Tokyo,
remote
Permanent
7.0M - 20.0M JPY / Yearly
Company ProfileOur client is a globally recognized investment management firm with a strong international presence and highly institutional environment. Their Tokyo office works closely with portfolio managers, analysts, brokers, and listed companies across the Japanese market, supporting fast-paced investment activities within a collaborative global platform. The Role<ul><li>Coordinate and manage corporate access activities for investment professionals</li><li>Build relationships with internal stakeholders including Portfolio Managers and Analysts</li><li>Liaise with brokers, listed companies, and external parties to organize meetings and events</li><li>Manage conference scheduling, meeting logistics, confirmations, and cancellations</li><li>Support one-on-one meetings, earnings calls, and investor relations interactions</li><li>Coordinate communication flow relating to corporate access opportunities and events</li><li>Partner closely with regional/global teams to optimize access strategies and event participation</li><li>Support onboarding and education of new internal stakeholders regarding corporate access processes and tools</li><li>Participate in internal evaluation processes related to broker engagement and meeting effectiveness</li></ul> Your Skills <ul><li>Experience within Corporate Access is highly preferred</li><li>Candidates from Equity Research, IR, Sales Support, Business Support, or related front-office support functions within financial services are also welcome to apply</li><li>Strong stakeholder management and communication skills</li><li>Native-level Japanese and business-level English required</li><li>Ability to work within a fast-paced and highly collaborative environment</li><li>Strong organizational and coordination skills</li></ul> Key Highlights of the Role <ul><li>Join a leading global buy-side investment platform with strong international exposure</li><li>Front-office facing role with direct interaction with investment professionals and external market participants</li><li>High-visibility position combining stakeholder management, event coordination, and strategic communication</li><li>Newly created headcount with long-term growth potential</li><li>Competitive compensation structure with flexibility for the right candidate</li></ul> Location Tokyo Salary7 - 20 million yen Reference Number: 06940-0013440885 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/RGFsZS5JYmFkdXJyYWhtYW4uNzIxMjcuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-05-27T07:10:24Z

Finance Business Partner

Tokyo,
remote
Permanent
6.0M - 8.0M JPY / Yearly
Company ProfileA global leader in healthcare and precision technology, this organization operates across multiple regions, delivering innovative solutions that improve quality of life. With a strong presence in Japan and APAC, the company combines advanced manufacturing capabilities with a customer-centric approach. The Japan business plays a critical role within the regional structure and continues to invest in strengthening its finance function. The Role Reporting to the FP&A Manager, you will play a key role in supporting financial planning, forecasting, and business performance analysis across the Japan business. This is a hands-on FP&A position suited to a proactive individual who enjoys partnering with stakeholders and driving data-driven decision-making. Key responsibilities include:<ul><li>Support annual budgeting, forecasting, and mid-term planning processes</li><li>Analyze financial performance and provide actionable insights to stakeholders</li><li>Prepare management reports and presentations for local and regional leadership</li><li>Partner with commercial and operational teams to support business decisions</li><li>Identify risks and opportunities and track key performance indicators (KPIs)</li><li>Drive process improvements within financial planning and reporting</li></ul> Your Skills <ul><li>2-5 years of experience in FP&A, finance business partnering, or related finance roles</li><li>Strong analytical skills with the ability to interpret data and translate into business insights</li><li>Experience working in multinational companies or matrix organizations is a plus</li><li>Fluent Japanese (native level) and business-level English required</li><li>Mandarin language skills will be considered a strong advantage</li><li>Proactive, detail-oriented, and able to work independently in a fast-paced environment</li><li>Advanced Excel skills; experience with ERP/BI tools is a plus</li></ul> Key Highlights of the Role <ul><li>Global exposure within a well-established multinational organization</li><li>Strong career development with regional mobility and progression opportunities</li><li>Business partnering focus - work closely with commercial teams</li><li>High visibility role with direct interaction with senior stakeholders</li><li>Stable yet evolving environment with ongoing investment in Japan</li></ul> Location Tokyo Salary6 - 8 million yen Reference Number: 06940-0013437474 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjE2MDU0LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-05-19T03:01:16Z

VP of Sales [Fintech | Payment]

Tokyo,
remote
Permanent
25.0M - 35.0M JPY / Yearly
Company ProfileA rare opportunity to join a fast-growing global fintech platform at the forefront of payments, banking, and financial infrastructure. Backed by strong international growth and a robust product suite, the company partners with banks, financial institutions, platform businesses, and large enterprises to deliver seamless, scalable financial services. The business is now entering an exciting growth phase and is looking for a VP of Sales to take Japan to the next level. The Role<ul><li>Own new client acquisition and revenue growth across Japan, with a primary focus on enterprise customers and financial institutions.</li><li>Reporting to the VP of APAC, you will proactively hunt for opportunities through direct outreach, build and manage a healthy sales pipeline, and close deals end-to-end.</li><li>Work cross-functionally with management, peers, and product and engineering teams across the APAC region.</li><li>Serve as the face of the company in Japan - representing the business with regulators, partners, and customers.</li></ul> Your Skills <ul><li>Experience at an agile fintech in a 0→1 or 1→10 capacity is a strong plus.</li><li>Demonstrable track record of outperforming commercial targets in prior sales roles.</li><li>Ability to independently source and develop a healthy pipeline within financial institutions.</li><li>Consultative selling skills with a results-oriented, client-first mindset.</li><li>Data-driven and analytical in your approach to pipeline management and performance.</li><li>Self-motivated; effective both independently and as part of a global team.</li><li>Native-level Japanese and fluent English are required.</li></ul> Key Highlights of the Role <ul><li>Step into a market-ready platform - licensing groundwork is in place, so you can focus on building and winning from day one.</li><li>Join a pioneer at the forefront of modern payments, with a clear mandate to own Japan.</li><li>A highly competitive commission structure designed to reward strong enterprise sales performance.</li></ul> Location Tokyo Salary25 - 35 million yen Reference Number: 06940-0013416251 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuMzU5NjguMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-22T06:05:42Z

Technical Support - International SaaS Vendor

Tokyo,
remote
Permanent
6.0M - 10.0M JPY / Yearly
Technical Support Analyst *Fluent level Japanese will be needed About the Company<ul><li>This is a global leader in end-to-end supply chain management software, supporting more than 40,000 users across 100+ countries. Founded by a small team of engineers, the company has grown into an organization of over 2,000 employees worldwide. Its customers include major manufacturers and global brands across industries such as automotive, healthcare, and consumer goods.</li></ul>Goal of the role:<ul><li>To serve as the customer's first point of contact, diagnosing and resolving technical issues with the SCM software quickly and effectively, to ensure customers' business operations run smoothly with 24/7 global support.</li></ul>About the Team<ul><li>The Customer Support team is the first point of contact for customers after they've purchased the company's software, helping resolve technical issues and close gaps in their use of the product.</li><li>As a Technical Support Analyst, you'll provide support to customers globally in a 24/7 environment, focusing on resolving issues and helping customers succeed with the company's core software platform. You'll work as part of a larger team of analysts in a fast-paced, high-volume environment, combining strong technical skills with a customer-first mindset.</li></ul>What You'll Do<ul><li>Investigate and resolve customer issues quickly, keeping customers updated on progress and timelines</li><li>Diagnose problems and either fix them directly or guide customers through the fix</li><li>Follow up to make sure the solution worked and customers are satisfied</li><li>Take turns on Triage duty: reviewing new cases, assigning them to the right person, and updating case status</li><li>Look past the immediate problem to find the root cause, so it doesn't happen again</li><li>Respond to automated alerts from customer systems</li><li>Handle routine admin tasks for both cloud and on-premise customer setups</li><li>Meet SLA deadlines for all your assigned cases</li><li>Write knowledge base articles on topics you're familiar with</li><li>Work with other teams to resolve urgent or complex issues</li><li>Join the on-call rotation, including occasional after-hours work</li></ul>What We're Looking For<ul><li>Bilingual in Japanese and English</li><li>At least 3 years of experience in technical support for external customers on a software product, ideally in a SaaS environment</li><li>Experience supporting ERP (Enterprise Resource Planning) or supply chain software is a plus</li><li>Familiarity with case management/ticketing systems</li><li>Solid understanding of Windows environments, ERP business software, and web-based applications</li><li>Strong research and troubleshooting skills</li><li>Working knowledge of relational databases and query writing is a plus</li><li>Background in manufacturing, production planning, inventory management, or demand planning (support or planning roles) is a strong plus</li><li>Must be able to meet security and confidentiality requirements for the role (e.g., SOC 2, CGRP)</li></ul>Location TokyoSalary6 - 10 million yen Reference Number: 06940-0013461518 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uNjUyOTMuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-27T05:04:05Z