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7 results for Head Customer Success Customer Success Director jobs

Senior Sales Manager [Fintech / Credit Risk]
  • Tokyo,
  • remote
  • Permanent
  • 15.0M - 18.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>Our client is a well-established international financial services and risk intelligence organization with a strong global presence. With decades of expertise supporting corporate clients in managing credit risk, the company is now accelerating the growth of its fastest-growing divisions in Japan - targeting 40% year-over-year growth this fiscal year.<br /><br />This is a rare opportunity to lead and scale a strategic business unit within a well-established yet entrepreneurial environment in a white space with lots of room to grow both personally and as a key member of their Japan business.</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>Our client is seeking an experienced and commercially driven leader to expand their new 'data' products market share across assigned territories. This is a high-impact role focused on driving revenue growth and positioning the solutions as a leading risk intelligence offering in the market.<br /><br />Go-To-Market Strategy &amp; Execution<br />- Develop and execute a clear GTM strategy across all channels: direct sales, partnerships, cross-sell and sell-through models, including trade-tech platforms<br />- Analyse the competitive landscape and define winning strategies<br />- Translate medium-term objectives and long-term vision into actionable business plans<br /><br />Revenue Growth &amp; Channel Development<br />- Drive incremental BI revenue through new and existing partnerships<br />- Build, manage, and maintain a strong and predictable sales pipeline<br />- Provide accurate sales forecasting and progress reporting<br /><br />Stakeholder &amp; Team Leadership<br />- Act as a strategic partner to regional and global stakeholders in shaping business and account plans<br />- Guide and nurture sales team members as the market grows<br /><br />Product &amp; Market Feedback<br />- Work closely with product teams to advocate for enhancements aligned with local market requirements and regulatory standards<br />-Provide structured market feedback to support innovation and competitiveness<br /><br />Market Presence &amp; Brand Positioning<br />- Represent the Business Information division at industry events<br />- Build presence within targeted industries through associations and presentations<br />- Partner with marketing to develop compelling, market-relevant content<br />- Enable and train partners and team members to effectively position and sell BI solutions<br /><br />Customer Success<br />- Ensure client NPS scores meet or exceed global benchmarks<br />- Maintain strong executive-level relationships with clients and partners </p><p> </p><p><strong>Your Skills </strong></p><p>- 10-15 years of experience in direct and/or channel sales<br />- 3-5 years in a role requiring expansion of new products into new markets or client segments<br />- Proven experience in enterprise consultative sales<br />- Strong experience defining and executing GTM strategies with measurable results<br />- Background in data services, credit/risk intelligence, or risk management solutions<br />- Japanese (native); English (business level)</p><p><strong> </strong></p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>15 - 18 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013387383</p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNzk2NzIuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2026-02-19T05:09:20Z
Product Manager
  • Tokyo,
  • remote
  • Permanent
  • 10.0M - 15.0M JPY / Yearly
  • <p><strong>Company Profile</strong><br /> <br /> Own the Payments Platform at a Fast-Growing Hospitality Tech Company<br /> <br /> AI-powered hospitality tech company serving nearly 10,000 properties across APAC is looking for a Senior Product Manager to own and scale its global payments platform. The company is publicly listed, profitable, and growing at 30%+ YoY, with a team of 190 people spanning 16 nationalities across 9 countries. Currently shifting from traditional SaaS toward an "Outcome-as-a-Service" model powered by autonomous AI agents, this is a business at an inflection point with payments sitting at the very core of how it generates revenue.<br /> <br /> <br /> <br /> <strong>The Role</strong><br /> </p><ul><li>You'll have full ownership of the payments strategy and roadmap, covering Japan and a rapidly expanding international footprint across Korea, Thailand, Indonesia, the Philippines, and Hong Kong.</li><li>Transaction economics are yours to optimize: processing costs, pricing models, and financial performance all feed directly into the company's net revenue contribution.</li><li>PCI compliance, security architecture, and fraud prevention fall under your responsibility as product owner.</li><li>You'll work directly with domestic Japanese payment gateway partners, a critical gap the team needs filled, while also managing global acquiring relationships.</li><li>Data analysis and financial modeling will be central to how you prioritize, diagnose issues, and prove business impact through conversion uplift and cost reduction.</li><li>This role acts as the strategic bridge between engineering, business development, customer success, and external payment partners.</li><li>You'll report to the VP of Product and collaborate closely with the CPO and VP of Business Development, with high visibility across the entire organization.</li></ul><p><br /> <br /> <strong>Your Skills </strong><br /> </p><ul><li>Deep, hands-on experience in the payments domain is non-negotiable: gateway integrations, acquiring-side operations, multi-currency environments, 3D Secure optimization, and authorization rate management.</li><li>5+ years of product management experience shipping high-transaction-volume products in SaaS or platform environments.</li><li>You measure success through commercial outcomes like conversion uplift and net revenue contribution, not feature delivery alone.</li><li>Comfort with data analysis and financial modeling, including the ability to build models, query databases, and connect numbers to strategic decisions.</li><li>Willingness to operate at both the strategic level and get into the weeds with hands-on QA and issue investigation when the situation demands it.</li><li>Professional fluency in both Japanese and English is required.</li><li>Familiarity with API-first architectures and experience alongside data science or ML engineering teams is a strong plus.</li><li>Background in hospitality, travel tech, fintech, or e-commerce is valued but not mandatory.</li></ul><p><br /> <br /> <strong>Key Highlights of the Role </strong><br /> </p><ul><li>Own one of the company's most commercially critical products at a moment of aggressive international expansion.</li><li>Your payments expertise is the strategic advantage this team needs most, because domain knowledge is valued above all else here.</li><li>Join a genuinely international workplace where 80% of colleagues come from outside Japan and collaboration happens across 9 countries daily.</li><li>PMs operate with real autonomy: propose your own quarterly OKRs, pitch initiatives to leadership, and drive execution with minimal micromanagement.</li><li>Compensation is structured as 100% base salary with no bonus split, giving you strong, predictable earning power.</li><li>Hybrid work with roughly two days per week</li></ul><p><br /> You must be based in Japan or hold a valid work visa.<br /> <br /> <br /> <br /> <strong>Location </strong><br /> <br /> Tokyo<br /> <br /> <br /> <br /> <strong>Salary</strong><br /> <br /> 10 - 15 million yen<br /> <br /> <br /> <br /> Reference Number: 06940-0013408081<br /> <br /> <br /> <br /> <br /> <br /> <em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em><br /> </p><img src="https://counter.adcourier.com/S2hhbmcuTGUuMTYzMDcuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2026-04-06T08:46:19Z
Product Manager
  • Tokyo,
  • remote
  • Permanent
  • 12.0M - 16.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>A fast-growing insurtech startup leveraging AI to transform how global insurers handle claims is looking for a Senior Product Manager to drive their enterprise product roadmap.</p><p><strong> </strong></p><p><strong>The Role</strong></p><ul><li>They are building an enterprise-grade AI product suite used by global insurance companies, with significant growth and innovation ahead.</li><li>You will own key product pillars end-to-end, leading cross-functional teams across Engineering, Data Science, Design, and Customer Success to deliver scalable, high-impact solutions.</li><li>You will act as the voice of the customer, translating complex technical capabilities into features that deliver measurable ROI for enterprise insurers.</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Proven enterprise SaaS product management experience is mandatory.</li><li>A strong background leading backend-heavy product work, including architecture, integrations, and scalability, is essential.</li><li>Experience working in a fast-moving startup environment is required.</li><li>Demonstrated ability to use data and metrics to drive product decisions.</li><li>Strong communication, storytelling, and stakeholder management skills with Fluent in Japanese and English communication.</li><li>Knowledge of the insurance sector or AI product experience is a plus.</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>Own the product roadmap for an AI platform transforming the global insurance industry.</li><li>Lead cross-functional teams and mentor junior PMs in a product-led culture.</li><li>Work closely with global enterprise customers, shaping products that solve real, large-scale problems.</li><li>Join a high-growth insurtech startup with ambitious goals and a collaborative, innovation-driven culture.</li></ul><p><strong> </strong></p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>12 - 16 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013406451</p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><p><br /> </p><img src="https://counter.adcourier.com/V2F0dW55dS5TaXJpcGFpcm9qLjM1ODEyLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-03-23T07:17:43Z
Product Manager
  • Tokyo,
  • remote
  • Permanent
  • 9.0M - 14.0M JPY / Yearly
  • <p><strong>Company Profile</strong><br /> <br /> AI-powered hospitality tech company serving nearly 10,000 properties across APAC is looking for a Senior Product Manager to lead the build of its GenAI platform and agentic commerce capabilities.<br /> <br /> Travelers are already shifting from traditional search to planning trips through ChatGPT and Gemini. This company is positioning itself at the center of that shift, transitioning from a SaaS platform to an "Outcome-as-a-Service" model where autonomous AI agents drive business results for hotels.<br /> <br /> <br /> <br /> <strong>The Role</strong><br /> <br /> Sr. PdM, Gen AI | Build Agentic Commerce for Hospitality<br /> </p><ul><li>You'll own the strategy for making the platform's hotel inventory and data discoverable by AI systems, building the structured data layer, schema markup, and syndication that lets LLMs accurately recommend properties.</li><li>Agentic commerce readiness is yours to lead: implementing protocols like MCP and UCP so that major AI platforms such as Gemini and ChatGPT can book hotels directly through the platform, capturing revenue that would otherwise flow to OTAs.</li><li>You'll build the roadmap for traveler-facing AI agents that guide users from trip planning through booking completion, measured by direct revenue contribution.</li><li>The AI Concierge Manager is part of your scope: designing the infrastructure that lets hotel operators use natural language to direct AI agents managing revenue, guest communications, and operations.</li><li>This role sits at the intersection of ML engineering, data, business development, and customer success, and you'll be the one translating the company's data assets into actionable AI products.</li><li>You'll report to the VP of Product and work closely with the CPO, with high visibility across the entire organization.</li><li>The platform integrates data from its booking engine, CRM, and chatbot across 8,000+ properties, giving you a unique data advantage that competitors with siloed systems cannot match.</li></ul><p><br /> <br /> <strong>Your Skills </strong><br /> </p><ul><li>5+ years of B2B2C SaaS product management experience, with at least 2 years spent on AI/ML-powered products specifically.</li><li>Solid understanding of how AI agents consume data: structured data, API design, and protocol integration such as MCP/UCP.</li><li>You measure success through metrics like AI Discovery Share, zero-click conversion, and direct revenue contribution, not feature delivery.</li><li>Proven ability to set the strategic direction while also getting into the weeds with technical QA and issue investigation when needed.</li><li>Professional fluency in English is required.</li><li>Japanese proficiency is a plus but not mandatory for this role.</li><li>Background in hospitality, travel tech, fintech, or e-commerce is valued but not required.</li></ul><p><br /> <br /> <strong>Key Highlights of the Role </strong><br /> </p><ul><li>You'll be defining a new product category: the shift from GUI-based SaaS to agentic commerce is the company's biggest strategic bet, and this role leads it.</li><li>The company's integrated data platform spanning booking, CRM, and chat gives you a competitive moat that no amount of prompt engineering can replicate elsewhere.</li><li>Your work directly determines whether thousands of independent hotels stay visible as AI displaces traditional search, or get buried behind OTAs.</li><li>PMs operate with real autonomy: propose your own quarterly OKRs, pitch initiatives to leadership, and drive execution with minimal oversight.</li><li>Flextime with no core hours and a hybrid setup with roughly two days per week</li></ul><p><br /> <br /> <strong>Location </strong><br /> <br /> Tokyo<br /> <br /> <br /> <br /> <strong>Salary</strong><br /> <br /> 9 - 14 million yen<br /> <br /> <br /> <br /> Reference Number: 06940-0013418736<br /> <br /> <br /> <br /> <br /> <br /> <em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em><br /> </p><img src="https://counter.adcourier.com/S2hhbmcuTGUuMjI2MTguMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2026-04-16T07:40:31Z
Project Manager​
  • Tokyo,
  • remote
  • Permanent
  • 12.0M - 18.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>A global leader in supply chain management solutions. Their software enables real-time visibility, planning, and response to dynamic supply chain challenges. With a focus on empowering organizations to make informed decisions, they help optimize operations, improve efficiency, and enhance customer satisfaction.</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>This is a client-facing leadership role requiring both strategic oversight and hands-on project execution capabilities.<br /> The Senior Delivery Manager serves as the critical bridge between our sales organization and technical teams, ensuring successful implementation of complex, enterprise-level software projects. You will own end-to-end delivery of multi-million-dollar client engagements, leading cross-functional consultant teams to deliver solutions that transform how our clients manage their operations.<br /><br /> What You'll Do<br /> Client Engagement &amp; Relationship Management</p><ul><li>Act as the primary point of contact for enterprise clients throughout the implementation lifecycle</li><li>Partner with sales teams and product stakeholders to define project scope, objectives, and success metrics</li><li>Lead project kickoff sessions to align expectations and establish communication frameworks</li><li>Build and maintain trusted advisor relationships with client executives and stakeholders</li></ul><p><br /> Project Delivery &amp; Execution</p><ul><li>Develop comprehensive project plans including timelines, resource allocation, and milestone tracking</li><li>Coordinate cross-functional teams to ensure clear task ownership and accountability</li><li>Monitor project health through KPIs, proactively identifying and mitigating risks</li><li>Conduct regular status meetings with clients and internal teams to manage expectations and drive alignment</li><li>Escalate critical issues to senior leadership when necessary</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><p>Required Qualifications</p><ul><li>Bachelor's degree in Computer Science, Business, Supply Chain Management, or related field</li><li>10-15 years of progressive experience in enterprise project management and delivery</li><li>Expert knowledge of project management methodologies, frameworks, and tools</li><li>Proven track record managing full project lifecycles from scoping to delivery</li><li>Native-level Japanese with professional English communication skills</li></ul><p>Key Competencies</p><ul><li>Strong stakeholder management across all organizational levels</li><li>Ability to translate complex technical concepts for non-technical audiences</li><li>Excellent negotiation and influence skills to drive outcomes</li><li>Demonstrated success working with Fortune 500 or equivalent enterprise clients</li><li>Comfortable operating in ambiguous, fast-paced environments</li><li>Experience managing projects valued at $1M+</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>Work directly with Fortune 500 brands across industries</li><li>High-impact role where your work enables critical global operations</li><li>Flexible work arrangements and time-off policies</li><li>Comprehensive professional development and mentorship programs</li></ul><p> </p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>12 -18 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013375535</p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uMzc0NTEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2026-02-06T06:22:24Z
Talent Manager
  • Osaka,
  • remote
  • Permanent
  • 5.0M - 10.0M JPY / Yearly
  • <p>About the job</p><p> </p><p>Discover an exciting opportunity as a Talent Manager at our Osaka office. Robert Half has a rich 77-year history, continuously evolving to positively impact lives by matching the right talent with the right job.</p><p> </p><p>As part of our growing perm and contract focused practice groups at Tokyo office, we are seeking experienced recruiters and business developers to join our team.</p><p> </p><p>Responsibilities:</p><ul><li>Expand your network and cultivate business relationships</li><li>Build a robust talent pool and pipeline</li><li>Manage end-to-end talent solutions for clients</li><li>Stay informed about market trends and share insights</li><li>Engage in company events, networking, and community initiatives</li></ul><p> </p><p>Qualifications:</p><ul><li>Proven experience in agency recruitment or similar client-facing roles</li><li>Strong track record of developing business relationships</li><li>Curiosity, adaptability, and a collaborative mindset</li><li>Passion for technology and eagerness to learn</li><li>Excellent interpersonal and communication skills</li><li>Ethical, growth-oriented, and resilient mindset</li><li>Effective stakeholder management abilities</li></ul><p> </p><p>Rewards &amp; Benefits:</p><p>In addition to a competitive base salary, we offer:</p><p> </p><ul><li>Lucrative, transparent commission structure</li><li>Clear career progression opportunities</li><li>National and international mobility across our 300+ global offices</li><li>Cutting-edge learning and development programs</li><li>Wellness initiatives, mental health support, and EAP</li><li>State-of-the-art technology to enhance your success</li><li>Annual national and international recognition events</li><li>Progressive parental/carer leave policies and other entitlements</li><li>CSR involvement, charity leave, and community engagement opportunities</li></ul><p> </p><p>Apply now to connect with our talent acquisition team and explore this exciting opportunity. Applicants must have full working rights in Japan or eligibility for permanent employment.</p><p>Robert Half International Workday Integration is acting as an Employment Agency in relation to this vacancy.</p><img src="https://counter.adcourier.com/anVzc2kubWFuc2lra2EuMTI2NDYuMTA4OThAcm9iZXJ0aGFsZmludGwuYXBsaXRyYWsuY29t.gif">
  • 2026-02-16T02:44:36Z
Senior Talent Manager
  • Tokyo,
  • remote
  • Permanent
  • 5.0M - 10.0M JPY / Yearly
  • <p>About the job</p><p> </p><p>Discover an exciting opportunity as a Senior Talent Manager at our Tokyo office. Robert Half has a rich 77-year history, continuously evolving to positively impact lives by matching the right talent with the right job.</p><p> </p><p>As part of our growing perm and contract focused practice groups at Tokyo office, we are seeking experienced recruiters and business developers to join our team.</p><p> </p><p>Responsibilities:</p><ul><li>Expand your network and cultivate business relationships</li><li>Build a robust talent pool and pipeline</li><li>Manage end-to-end talent solutions for clients</li><li>Stay informed about market trends and share insights</li><li>Engage in company events, networking, and community initiatives</li></ul><p> </p><p>Qualifications:</p><ul><li>Proven experience in agency recruitment or similar client-facing roles</li><li>Strong track record of developing business relationships</li><li>Curiosity, adaptability, and a collaborative mindset</li><li>Passion for technology and eagerness to learn</li><li>Excellent interpersonal and communication skills</li><li>Ethical, growth-oriented, and resilient mindset</li><li>Effective stakeholder management abilities</li></ul><p> </p><p>Rewards &amp; Benefits:</p><p>In addition to a competitive base salary, we offer:</p><p> </p><ul><li>Lucrative, transparent commission structure</li><li>Clear career progression opportunities</li><li>National and international mobility across our 300+ global offices</li><li>Cutting-edge learning and development programs</li><li>Wellness initiatives, mental health support, and EAP</li><li>State-of-the-art technology to enhance your success</li><li>Annual national and international recognition events</li><li>Progressive parental/carer leave policies and other entitlements</li><li>CSR involvement, charity leave, and community engagement opportunities</li></ul><p> </p><p>Apply now to connect with our talent acquisition team and explore this exciting opportunity. Applicants must have full working rights in Japan or eligibility for permanent employment.</p><p>Robert Half International Workday Integration is acting as an Employment Agency in relation to this vacancy.</p><img src="https://counter.adcourier.com/anVzc2kubWFuc2lra2EuNDcyMTkuMTA4OThAcm9iZXJ0aGFsZmludGwuYXBsaXRyYWsuY29t.gif">
  • 2026-02-16T02:50:13Z