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Program Manager

Tokyo,
remote
Permanent
20.0M - 30.0M JPY / Yearly
*Fluent level of Japanese needed About the Company Our client is a fast-growing, international technology company at the intersection of retail and AI/SaaS. Its unified, AI-driven platform helps retailers and manufacturers improve product availability, reduce waste, and drive profitable growth. The company is building real momentum in Japan, supported by several newly onboarded enterprise customers and strong tailwinds from major Japanese retailers' accelerating adoption of AI and advanced planning solutions. The Role This is a foundational leadership hire for the Japan market. As Project Owner, you will be the senior delivery lead for a portfolio of complex implementation projects, from scoping and planning through to execution, and the key escalation point throughout. You will manage customer relationships at Director and C-level, own project P&L, and contribute to services sales. Key Responsibilities Delivery ownership: Lead a portfolio of complex, multi-stakeholder implementations across functional areas (some delivered via partners), applying agile and waterfall methodologies, managing risks, and chairing steering committees. Financial accountability: Own project and program financials, present and negotiate commercials with customer C-level, and contribute to Japan's regional revenue and cost-of-revenue targets. Services sales support: Scope and estimate opportunities, own or co-own Statements of Work, and join commercial discussions to help close deals, including partner-delivered offerings. Executive stakeholder management: Build trusted-advisor relationships with senior customer stakeholders, drive value-based decisions (best practice vs. customisation), and handle escalations with clear mitigation plans. Customer value and growth: Communicate business value and KPIs at C-level, support upsell/cross-sell with the Customer Success team, and feed customer insights into product direction. Team leadership: Help select project team members from internal and partner resources, and coach and mentor consultants as the Japan team scales. Requirements<ul><li>Fluent level Japanese with business-level English (English interview capability required)</li><li>Program/project delivery experience in supply chain, retail, or manufacturing (essential)</li><li>Enterprise software/SaaS implementation experience, ideally on the vendor or systems integrator side</li><li>Services sales or commercial exposure: SoWs, scoping, business cases, ROI discussions</li><li>Proven C-level stakeholder management and program governance in complex implementations</li><li>Hands-on, field-oriented leadership style</li></ul> Why Join<ul><li>Work with leaders and peers across Europe, North America and APAC, with real influence on global practices.</li><li>Join at an inflection point with strong customer momentum and rising AI adoption.</li><li>Build the Japan delivery practice from the ground up, with flexibility on level and package for the right profile.</li></ul> Location Tokyo Salary20- 30 million yen Reference Number: 67040-0013530122 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uODQxODQuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-10-23T04:31:41Z

Account Manager

Tokyo,
remote
Permanent
18.0M - 18.0M JPY / Yearly
Company Profile<div>Our client is a global business services and technology solutions provider supporting multinational organizations across a range of industries. The company is known for delivering high-quality services, fostering long-term client partnerships, and driving operational excellence.<h3> </h3><h3>The Role</h3>We are seeking an experienced Client Relationship Manager / Account Manager to manage strategic client relationships and support business growth.Key responsibilities include:<ul><li>Build and maintain strong relationships with key client stakeholders, acting as a trusted business partner.</li><li>Lead governance activities and facilitate regular business reviews and steering committee meetings.</li><li>Identify opportunities to expand services and develop existing client accounts.</li><li>Monitor service performance and ensure KPIs and contractual obligations are achieved.</li><li>Coordinate client requests, enhancements, and change initiatives with internal teams.</li><li>Manage revenue forecasting, commercial reporting, and invoicing activities.</li><li>Support contract renewals, commercial negotiations, and ongoing account development.</li></ul><h3> </h3><h3>Your Skills</h3><ul><li>Proven experience in account management, client services, customer success, or business relationship management.</li><li>Strong stakeholder management and communication skills.</li><li>Experience leading business reviews and client-facing governance meetings.</li><li>Commercial acumen with exposure to contract management and negotiations.</li><li>Ability to work effectively with cross-functional teams.</li><li>Business-level English communication skills.</li></ul><h3> </h3><h3>Key Highlights of the Role</h3><ul><li>Strategic client-facing position with significant stakeholder exposure.</li><li>Opportunity to drive business growth through account development.</li><li>Regional and global collaboration with internal and external stakeholders.</li><li>High level of ownership and autonomy.</li><li>Competitive compensation package.</li></ul><h3> </h3><h3>Location</h3>Tokyo <h3>Salary</h3>JPY 18,000,000 Reference Number: 06940-0013498716 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. </div><img src="https://counter.adcourier.com/TWlvLk1ha2l5YW1hLjc3NTMxLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-09-29T03:20:42Z

Account Manager

Tokyo,
remote
Permanent
10.0M - 10.0M JPY / Yearly
Company ProfileA leading global provider of cloud-based software solutions for the insurance industry, supporting insurers across policy administration, billing, claims management, underwriting, and digital transformation initiatives. The company partners with insurance organizations worldwide to improve operational efficiency, customer experience, and business performance. The Role<ul><li>Manage and expand relationships with key insurance-industry clients in Japan.</li><li>Drive revenue growth through account development, renewals, cross-selling, and upselling opportunities.</li><li>Collaborate with regional and global teams to deliver high-quality solutions and ensure customer success.</li></ul> Your Skills <ul><li>Experience in Account Management, Sales, Business Development, or Client Relationship Management within the software, technology, or insurance industry.</li><li>Strong stakeholder management and communication skills, with the ability to engage both business and technical audiences.</li><li>Business-level Japanese and strong English communication skills in an international environment.</li></ul> Key Highlights of the Role <ul><li>Join a globally recognized software company serving leading insurance organizations.</li><li>Work closely with senior decision-makers at major insurance companies in Japan.</li><li>International and collaborative environment with opportunities for career growth and regional exposure.</li></ul> Location Tokyo Salary10 million yen Reference Number: 06940-0013513959 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/UXVhbmcuTmd1eWVuLjA1NjcwLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-10-08T05:21:52Z

Cloud Go-Live Manager

Tokyo,
remote
Permanent
14.0M - 14.0M JPY / Yearly
Company ProfileA global enterprise software company specializing in cloud-based core platform solutions for the insurance industry. The Role<ul><li>Act as the primary point of contact between customers and internal teams throughout the cloud implementation and go-live lifecycle.</li><li>Lead production readiness activities, ensuring successful transition from build, testing, and deployment phases into production operations.</li><li>Develop and manage deployment plans, cutover activities, dry runs, timelines, risk mitigation strategies, and resource coordination.</li></ul> Your Skills <ul><li>Experience managing enterprise software implementations, cloud migrations, system deployments, or large-scale technology projects.</li><li>Strong project/program management skills with the ability to coordinate multiple stakeholders across global teams.</li><li>Knowledge of software development lifecycle (SDLC), release management, deployment processes, and production support.</li></ul> Key Highlights of the Role <ul><li>Lead critical cloud go-live initiatives for enterprise customers.</li><li>Work closely with international teams and senior customer stakeholders.</li><li>Play a key role in ensuring successful production deployments and customer success.</li></ul> Location Tokyo Salary14 million yen Reference Number: 06940-0013530060 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNjU2MTUuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-11-11T06:13:01Z

Product Manager

Tokyo,
remote
Permanent
12.0M - 12.0M JPY / Yearly
Company ProfileA leading SaaS company driving digital transformation for businesses through innovative cloud-based products. With a growing product portfolio and a strong focus on customer value, the company is investing in experienced product leaders to shape the next phase of product growth and market expansion. The Role<ul><li>Lead product strategy and development for a flagship B2B SaaS platform</li><li>Identify customer needs through user research, product feedback, and data analysis</li><li>Define and validate new features and product improvements with users, designers, and engineers</li><li>Drive stakeholder alignment and prioritize initiatives from concept through launch</li><li>Partner with cross-functional teams to ensure successful product adoption and business impact</li><li>Influence product growth, market fit, and long-term product direction</li></ul> Your Skills Requirements<ul><li>7+ years of Product Management experience in SaaS or web-based products</li><li>Proven success leading complex initiatives involving senior leadership and multiple stakeholders</li><li>Expertise in at least one of the following:</li></ul><ol><ol><li>Software architecture or data design</li><li>UX research or interaction design</li><li>Go-to-Market strategy and growth initiatives</li><li>Product roadmap development and team development</li></ol></ol><ul><li>Strong communication and stakeholder management skills</li></ul> Preferred<ul><li>Experience launching or scaling B2B SaaS products</li><li>Customer-centric and data-driven approach to decision-making</li><li>Ability to balance strategic planning with hands-on execution</li></ul> Key Highlights of the Role <ul><li>Own strategy and growth for a market-leading SaaS product</li><li>Partner closely with executives, engineers, and designers</li><li>Drive product-market fit and long-term product evolution</li><li>High-impact role with significant influence on business growth</li></ul> Location Tokyo Salary12 million yen Reference Number: 06940-0013501949 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/c3VlLnRpbmcuMzI0NzkuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-10-08T01:43:15Z

Financial Planning & Analysis Manager

Tokyo,
remote
Permanent
16.0M - 20.0M JPY / Yearly
Company ProfileOur client is a leading global infrastructure and real assets organization seeking an experienced FP&A Manager to support large-scale investment and development projects across Japan. The RoleThis highly visible role will partner closely with senior leadership, business teams, and global finance stakeholders to drive financial planning, investment analysis, and capital allocation decisions. The successful candidate will play a key role in evaluating strategic investments, managing CAPEX performance, and supporting project finance initiatives that directly impact the company's long-term growth. Key Responsibilities<ul><li>Lead annual budgeting, forecasting, and long-range financial planning processes</li><li>Deliver insightful management reporting and business performance analysis</li><li>Partner with development and investment teams on financial evaluation of new projects</li><li>Build and maintain financial models to support investment and project finance decisions</li><li>Oversee CAPEX planning, tracking, and variance analysis</li><li>Support business cases for large-scale infrastructure and development investments</li><li>Provide strategic recommendations to senior management and business leaders</li><li>Drive continuous improvement of planning, reporting, and financial control processes</li></ul> Your Skills <ul><li>Bachelor's degree in Finance, Accounting, Economics, or related discipline</li><li>Significant experience in FP&A, Financial Controlling, Corporate Finance, or Strategic Finance</li><li>Strong exposure to CAPEX management, investment analysis, and financial modeling</li><li>Experience supporting large-scale projects, infrastructure investments, or project finance activities is highly preferred</li><li>Proven ability to partner effectively with senior stakeholders across finance and non-finance functions</li><li>Native-level Japanese and business-level English communication skills</li><li>Strong commercial acumen and analytical mindset</li></ul> Key Highlights of the Role <ul><li>Opportunity to influence multi-billion-yen investment decisions</li><li>Exposure to large-scale development and infrastructure projects</li><li>Strategic business partnering with senior leadership</li><li>Collaborative international environment with global career opportunities</li><li>Competitive compensation and flexible hybrid working arrangements</li></ul> Candidates from infrastructure, logistics, real estate, private equity, investment management, construction, engineering, or capital-intensive industries will be particularly well-positioned for success in this role. Location Tokyo Salary16 - 20 million yen Reference Number: 06940-0013534285 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjUwNjg4LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-11-06T01:32:02Z

6 results for Head Customer Success Customer Success Director jobs