8 results for Head Customer Success Customer Success Director jobs

Product Manager

Tokyo,
remote
Permanent
10.0M - 15.0M JPY / Yearly
Company Profile Own the Payments Platform at a Fast-Growing Hospitality Tech Company AI-powered hospitality tech company serving nearly 10,000 properties across APAC is looking for a Senior Product Manager to own and scale its global payments platform. The company is publicly listed, profitable, and growing at 30%+ YoY, with a team of 190 people spanning 16 nationalities across 9 countries. Currently shifting from traditional SaaS toward an "Outcome-as-a-Service" model powered by autonomous AI agents, this is a business at an inflection point with payments sitting at the very core of how it generates revenue. The Role <ul><li>You'll have full ownership of the payments strategy and roadmap, covering Japan and a rapidly expanding international footprint across Korea, Thailand, Indonesia, the Philippines, and Hong Kong.</li><li>Transaction economics are yours to optimize: processing costs, pricing models, and financial performance all feed directly into the company's net revenue contribution.</li><li>PCI compliance, security architecture, and fraud prevention fall under your responsibility as product owner.</li><li>You'll work directly with domestic Japanese payment gateway partners, a critical gap the team needs filled, while also managing global acquiring relationships.</li><li>Data analysis and financial modeling will be central to how you prioritize, diagnose issues, and prove business impact through conversion uplift and cost reduction.</li><li>This role acts as the strategic bridge between engineering, business development, customer success, and external payment partners.</li><li>You'll report to the VP of Product and collaborate closely with the CPO and VP of Business Development, with high visibility across the entire organization.</li></ul> Your Skills <ul><li>Deep, hands-on experience in the payments domain is non-negotiable: gateway integrations, acquiring-side operations, multi-currency environments, 3D Secure optimization, and authorization rate management.</li><li>5+ years of product management experience shipping high-transaction-volume products in SaaS or platform environments.</li><li>You measure success through commercial outcomes like conversion uplift and net revenue contribution, not feature delivery alone.</li><li>Comfort with data analysis and financial modeling, including the ability to build models, query databases, and connect numbers to strategic decisions.</li><li>Willingness to operate at both the strategic level and get into the weeds with hands-on QA and issue investigation when the situation demands it.</li><li>Professional fluency in both Japanese and English is required.</li><li>Familiarity with API-first architectures and experience alongside data science or ML engineering teams is a strong plus.</li><li>Background in hospitality, travel tech, fintech, or e-commerce is valued but not mandatory.</li></ul> Key Highlights of the Role <ul><li>Own one of the company's most commercially critical products at a moment of aggressive international expansion.</li><li>Your payments expertise is the strategic advantage this team needs most, because domain knowledge is valued above all else here.</li><li>Join a genuinely international workplace where 80% of colleagues come from outside Japan and collaboration happens across 9 countries daily.</li><li>PMs operate with real autonomy: propose your own quarterly OKRs, pitch initiatives to leadership, and drive execution with minimal micromanagement.</li><li>Compensation is structured as 100% base salary with no bonus split, giving you strong, predictable earning power.</li><li>Hybrid work with roughly two days per week</li></ul> You must be based in Japan or hold a valid work visa. Location Tokyo Salary 10 - 15 million yen Reference Number: 06940-0013408081 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/S2hhbmcuTGUuMTYzMDcuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-06T08:46:19Z

Product Manager

Tokyo,
remote
Permanent
12.0M - 16.0M JPY / Yearly
Company ProfileA fast-growing insurtech startup leveraging AI to transform how global insurers handle claims is looking for a Senior Product Manager to drive their enterprise product roadmap. The Role<ul><li>They are building an enterprise-grade AI product suite used by global insurance companies, with significant growth and innovation ahead.</li><li>You will own key product pillars end-to-end, leading cross-functional teams across Engineering, Data Science, Design, and Customer Success to deliver scalable, high-impact solutions.</li><li>You will act as the voice of the customer, translating complex technical capabilities into features that deliver measurable ROI for enterprise insurers.</li></ul> Your Skills <ul><li>Proven enterprise SaaS product management experience is mandatory.</li><li>A strong background leading backend-heavy product work, including architecture, integrations, and scalability, is essential.</li><li>Experience working in a fast-moving startup environment is required.</li><li>Demonstrated ability to use data and metrics to drive product decisions.</li><li>Strong communication, storytelling, and stakeholder management skills with Fluent in Japanese and English communication.</li><li>Knowledge of the insurance sector or AI product experience is a plus.</li></ul> Key Highlights of the Role <ul><li>Own the product roadmap for an AI platform transforming the global insurance industry.</li><li>Lead cross-functional teams and mentor junior PMs in a product-led culture.</li><li>Work closely with global enterprise customers, shaping products that solve real, large-scale problems.</li><li>Join a high-growth insurtech startup with ambitious goals and a collaborative, innovation-driven culture.</li></ul> Location Tokyo Salary12 - 16 million yen Reference Number: 06940-0013406451 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/V2F0dW55dS5TaXJpcGFpcm9qLjM1ODEyLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-03-23T07:17:43Z

Project Manager

Tokyo,
remote
Permanent
13.0M - 16.0M JPY / Yearly
Company ProfileThey are one of the most respected IT Software and IT Services provider within supply chain and logistic industry. With exponential increase in online consumption, their business is expected to double in the next 3-5 years. The Role<ul><li>Manages multiple, concurrent consulting projects of moderate to high complexity</li><li>Resolves project issues including budget, timeline, and scope</li><li>Provides regular project communication and status reporting</li><li>Manages project quality to ensure customer satisfaction and ROI</li><li>Builds collaborative relationship that increases customer's perception of the value The company brings to their business and expands future business opportunities</li><li>Leads project team in the resolution of customer project issues, escalating to appropriate parties as needed</li><li>Collaborates with appropriate The company resources on customer's business, organization and culture to strengthen customer relationships</li><li>Facilitates Change Request process during active projects</li><li>Identifies project resource requirements and updates appropriate systems to drive forecast and resource needs</li><li>Creates and manages project budgets, invoice process and Accounting process for the various types of project (i.e., time & materials, fixed bid, milestone acceptance, etc..)</li><li>Manages A/R for all Consulting Projects to ensure payments are processed within the negotiated terms</li><li>Maximizes margin on Consulting projects</li><li>Maintains Customer and Project sites within The company tools</li><li>Coordinates and facilitates system handover to Support Services</li><li>Provides guidance, feedback, coaching, mentoring and developmental experiences to project team</li><li>Ensures compliance with The company's implemenation methodology on each Consulting project</li><li>Able to perform The company project quality audits</li><li>Maintain the Global Project dashboard for their active projects and manages remedy plan for escalated Consulting projects</li><li>Manages Project Teams of 3 to 12 Associates, including self</li><li>Travels within JAPAN region as required for project success</li></ul> Your Skills <ul><li>Minimum 5+ years enterprise application software implementation project management experience, with a proven track record delivering large scale complex projects.</li><li>Experience in S&OP, Demand Planning, Supply Planning, Factory Planning, Warehouse Management or Transport Management experience is highly advantageous.</li><li>Proven track record of successfully managing projects of at least USD750k in value, on-time and on-budget. Outstanding presentation, facilitation, communication and negotiation skills.</li><li>Highly organized and ability to multi-task on multiple workstreams</li><li>Customer-focused account and stakeholder management skills.</li><li>Knowledge and understanding of the consulting services offering and complexity of implementations.</li><li>Understanding of broad competitive services market.</li><li>Demonstrated relationships with Industry system integrators.</li><li>High comfort level and presence with senior executives</li><li>Experience and success selling implementation consulting services.</li><li>Ability to manage project challenges and risks with proposed mitigation plans</li></ul> Key Highlights of the Role <ul><li>This role will focus on managing the delivery of large scale/multi-streams implementation projects for key/strategic clients, across Japan region.</li><li>Based in Japan, this person will manage all aspects of packaged software implementation projects, leading multiple work streams and delivering through a team of colleagues from across Japan and globally.</li></ul> Location Tokyo Salary13 - 16 million yen Reference Number: 06940-0013424887 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjE5MTU5LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-05-12T00:47:15Z

Project Manager

Tokyo,
remote
Permanent
11.0M - 13.0M JPY / Yearly
The Company: Our client is a logistics service provider with revenues of over 50 Billion Euros. By combining value-added and managed services with traditional fulfillment and logistics services, they deliver integrated logistics solutions that improve efficiency and quality while strengthening competitive advantage. The Role:<ul><li>IT Project Portfolio Management - PrioritizationDetermine priorities for all IT projects in alignment with business strategy and oversee execution status.</li><li>Establish and Operate Project GovernanceDevelop standardized methodologies, templates, and reporting standards to ensure quality and consistency across all projects.</li><li>Manage and Report on Project Progress, Risks, Issues, and CostsAs the core of the PMO, maintain visibility into all project statuses and provide transparent reporting to stakeholders.</li><li>Manage WMS/TMS and Other SCM-Related System Implementation ProjectsOversee key IT projects in the logistics business with high priority, ensuring schedule, quality, and scope are maintained.</li><li>Oversee IT Infrastructure Build Projects for New Business WinsPlan and coordinate IT readiness at launch (network, devices, applications, etc.) with the infrastructure team to support smooth Go-Live.</li><li>Consolidate, Evaluate, and Prioritize Change Requests (CRs)Organize CRs from customers and operations, conduct impact assessments, and manage the approval and execution process.</li><li>Support Project Planning for Each Initiative (Scope, Risk, Resources, Cost)Collaborate with Project Managers during project initiation to establish plans and set up conditions for success.Standardize Document Management and Audit Readiness Across Projects In accordance with DSC standard methodologies, ensure the quality of management materials and documentation to meet audit requirements and internal control standards.</li><li>Coach and Develop Project ManagersSupport PMs on issues in ongoing projects and elevate the overall level of project management across the IT organization.</li><li>Escalation Point for Inter-Project Dependencies and Critical RisksPlay a central role in rapidly making decisions and coordinating with stakeholders when critical issues arise. Report to the CIO as appropriate and coordinate with their support.</li><li>Manage IT Customer Solution (CS) Team MembersIT CS members are responsible for proposing and estimating IT infrastructure and WMS/TMS solutions for new business opportunities in coordination with relevant departments. Support, develop, and evaluate CS members in their managerial duties.</li></ul> The Requirements:<ul><li>5+ Years Leading Large-Scale IT Projects or PMO OperationsIncluding experience in project portfolio management and cross-project oversight of multiple projects.</li><li>Hands-On Experience with Project Management Methodologies (PMBOK, PMP, Prince2, etc.)Track record of driving standardization, governance, and process improvement.</li><li>Ability to Negotiate and Communicate with Senior Stakeholders (executives, customers, department heads)Skilled at clarifying complex situations and guiding stakeholders toward clear decisions. Project Experience in IT Infrastructure or Business Application ImplementationKnowledge of logistics domain systems such as WMS / TMS / SCM is particularly desirable.</li><li>High Expertise in Risk & Issue Management, Budget Management, and Progress TrackingCapable of risk assessment and escalation judgment on large-scale projects.</li><li>Knowledge of Document Management and Audit ReadinessExperience with document management aligned to internal controls, compliance, and audit requirements.</li></ul> Key Highlight:<ul><li>Becoming part of a large global network</li><li>Opportunities to manage multiple projects with a lot of opportunities</li><li>A rare opportunity to genuinely connect with client(s) and provide solution</li></ul> Location Tokyo Salary11 - 13 million yen Reference Number: 67040-0013419523 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjY0NjI0LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-05-12T01:44:57Z

Talent Manager

Osaka,
remote
Permanent
5.0M - 10.0M JPY / Yearly
About the job Discover an exciting opportunity as a Talent Manager at our Osaka office. Robert Half has a rich 77-year history, continuously evolving to positively impact lives by matching the right talent with the right job. As part of our growing perm and contract focused practice groups at Tokyo office, we are seeking experienced recruiters and business developers to join our team. Responsibilities:<ul><li>Expand your network and cultivate business relationships</li><li>Build a robust talent pool and pipeline</li><li>Manage end-to-end talent solutions for clients</li><li>Stay informed about market trends and share insights</li><li>Engage in company events, networking, and community initiatives</li></ul> Qualifications:<ul><li>Proven experience in agency recruitment or similar client-facing roles</li><li>Strong track record of developing business relationships</li><li>Curiosity, adaptability, and a collaborative mindset</li><li>Passion for technology and eagerness to learn</li><li>Excellent interpersonal and communication skills</li><li>Ethical, growth-oriented, and resilient mindset</li><li>Effective stakeholder management abilities</li></ul> Rewards & Benefits:In addition to a competitive base salary, we offer: <ul><li>Lucrative, transparent commission structure</li><li>Clear career progression opportunities</li><li>National and international mobility across our 300+ global offices</li><li>Cutting-edge learning and development programs</li><li>Wellness initiatives, mental health support, and EAP</li><li>State-of-the-art technology to enhance your success</li><li>Annual national and international recognition events</li><li>Progressive parental/carer leave policies and other entitlements</li><li>CSR involvement, charity leave, and community engagement opportunities</li></ul> Apply now to connect with our talent acquisition team and explore this exciting opportunity. Applicants must have full working rights in Japan or eligibility for permanent employment.Robert Half International Workday Integration is acting as an Employment Agency in relation to this vacancy.<img src="https://counter.adcourier.com/anVzc2kubWFuc2lra2EuMTI2NDYuMTA4OThAcm9iZXJ0aGFsZmludGwuYXBsaXRyYWsuY29t.gif">
2026-02-16T02:44:36Z

Program Manager

Tokyo,
remote
Permanent
18.0M - 20.0M JPY / Yearly
Company Profile Our client is a large insurance firm based in Tokyo. They have been operating in Japan for many years and millions of customers locally and globally. Hiring Background <ul><li>The company realized that they need to modernize their core system to keep up with the market demand.</li><li>Experienced Program/Project Manager is needed to lead this multi-million dollars project and make sure its success.</li></ul> Your Skills <ul><li>Experience: 8-12 years of program management experience in large-scale technology-enabled programs; 5+ years in senior program management roles, ideally within insurance or financial services.</li><li>Domain Knowledge: Strong understanding of core insurance processes (policy administration, billing, claims) and regulatory considerations relevant to Japan market (FSA).</li><li>Methodologies: Proficiency in both Agile and traditional/project-driven methodologies; proven ability to run a PMO and manage multi-method programs.</li><li>Tools: Experienced with collaboration (Jira/Confluence), reporting (Power BI) and governance tools.</li><li>Platform: Experience delivering core insurance modernization programs, including data migration, platform consolidation, and vendor management.</li><li>Leadership and Communication: Demonstrated ability to influence, negotiate, and communicate effectively with executives and diverse stakeholders; strong facilitation and presentation skills.</li><li>Language: Fluent level Japanese, Business level English</li></ul> Key Highlights of the Role <ul><li>Lead major modernization initiative, shaping the future of its technology landscape and ensuring alignment with business goals.</li><li>Engage with diverse teams across IT, business units, and external partners, fostering a broad professional network and leadership skills.</li><li>Drive initiatives that reduce time to market, enhance operational efficiency and enable the deployment of innovative insurance products and services.</li><li>Work with modern architectures such as cloud integration, microservices, APIs, and automation tools, gaining valuable expertise in contemporary tech trends.</li></ul> Location Tokyo Salary 18 - 20 million yen Reference Number: 06940-0013409083 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjc4MDUzLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-04-24T05:45:59Z

Financial Planning & Analysis Manager

Tokyo,
remote
Permanent
10.0M - 13.0M JPY / Yearly
Company ProfileThis global FMCG company offers Senior FP&A Managers the opportunity to partner closely with business leaders in a purpose-driven, globally recognized organization, driving strategic decision-making across a dynamic consumer portfolio. This role combines high-impact commercial finance with strong visibility to leadership in a fast-paced, growth-oriented environment. The Role<ul><li>Lead strategic pricing, promotions, channel strategy, and portfolio mix to drive revenue growth and margin expansion</li><li>Optimize trade spend and customer-level profitability through ROI analysis, predictive modeling, and disciplined investment governance, while identifying risks and opportunities</li><li>Develop dashboards, KPIs, and performance reviews, translating data into clear, actionable insights for senior management</li><li>Act as the Finance lead for cross-functional initiatives, partnering with Sales, Marketing, and Operations while supporting business planning and ensuring strong financial controls</li></ul> Your Skills <ul><li>Fluent level Japanese and business level English</li><li>Strong business partnering and FP&A track record. Experience working closely with sales teams</li><li>FMCG industry experience highly preferred</li></ul> Key Highlights of the Role <ul><li>Work for a global, well known company</li><li>Japan is a success story for this company and there is double digit growth year on year</li><li>A lot of investment in new technology in recent years</li><li>Career promotion opportunities</li><li>Flexible working system with remote work 2 days a week</li></ul> Location Tokyo Salary10 - 13 million yen Reference Number: 06940-0013416346 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/QnJlbm5hLkh5YWt1bm8uNDk4OTIuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-05-08T02:20:23Z

Senior Talent Manager

Tokyo,
remote
Permanent
5.0M - 10.0M JPY / Yearly
About the job Discover an exciting opportunity as a Senior Talent Manager at our Tokyo office. Robert Half has a rich 77-year history, continuously evolving to positively impact lives by matching the right talent with the right job. As part of our growing perm and contract focused practice groups at Tokyo office, we are seeking experienced recruiters and business developers to join our team. Responsibilities:<ul><li>Expand your network and cultivate business relationships</li><li>Build a robust talent pool and pipeline</li><li>Manage end-to-end talent solutions for clients</li><li>Stay informed about market trends and share insights</li><li>Engage in company events, networking, and community initiatives</li></ul> Qualifications:<ul><li>Proven experience in agency recruitment or similar client-facing roles</li><li>Strong track record of developing business relationships</li><li>Curiosity, adaptability, and a collaborative mindset</li><li>Passion for technology and eagerness to learn</li><li>Excellent interpersonal and communication skills</li><li>Ethical, growth-oriented, and resilient mindset</li><li>Effective stakeholder management abilities</li></ul> Rewards & Benefits:In addition to a competitive base salary, we offer: <ul><li>Lucrative, transparent commission structure</li><li>Clear career progression opportunities</li><li>National and international mobility across our 300+ global offices</li><li>Cutting-edge learning and development programs</li><li>Wellness initiatives, mental health support, and EAP</li><li>State-of-the-art technology to enhance your success</li><li>Annual national and international recognition events</li><li>Progressive parental/carer leave policies and other entitlements</li><li>CSR involvement, charity leave, and community engagement opportunities</li></ul> Apply now to connect with our talent acquisition team and explore this exciting opportunity. Applicants must have full working rights in Japan or eligibility for permanent employment.Robert Half International Workday Integration is acting as an Employment Agency in relation to this vacancy.<img src="https://counter.adcourier.com/anVzc2kubWFuc2lra2EuNDcyMTkuMTA4OThAcm9iZXJ0aGFsZmludGwuYXBsaXRyYWsuY29t.gif">
2026-02-16T02:50:13Z