<p><strong>Company Profile</strong></p><div>A leading global FMCG company with a portfolio of internationally recognized brands.</div><p> </p><p><strong>The Role</strong></p><ul><li>Manage and resolve system-related issues in collaboration with internal IT teams and external vendors.</li><li>Monitor operational performance through reporting and data analysis.</li><li>Coordinate with cross-functional stakeholders to ensure smooth customer service operations.</li><li>Drive issue escalation and support continuous process improvement initiatives.</li></ul><p> </p><p><strong>Your Skills </strong></p><ul><li>Native-level Japanese and business-level English.</li><li>Experience in Customer Service and/or Contact Center operations.</li><li>Experience working with multiple stakeholders, including IT teams and external vendors.</li><li>Strong communication, organizational, and problem-solving skills.</li><li>Reporting and data analysis experience using tools such as Excel and PowerPoint.</li></ul><p><strong> </strong></p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>JPY 500,000 - 600,000 yen per month</p><p><strong> </strong></p><p>Reference Number: 06940-0013468590</p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjM1NDkxLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">