The Role<ul><li>Oversight of Merchant Vetting and Application Processing: Oversee KYC/KYB, merchant screening, and applications to partner payment companies; drive the optimization of risk management and review turnaround times.</li><li>Design and Improvement of Review Processes: Lead the design, operation, and continuous improvement of the end-to-end merchant application review process; ensure consistency and reproducibility by establishing clear decision criteria and review policies.</li><li>Formulating Policies for Complex and Specialized Cases: Develop internal review policies and guidelines for high-risk industries, international merchants, and specialized business models such as subscription services and marketplaces.</li><li>Driving Operational Standardization and Scalability:Build a scalable operational framework that is not dependent on specific individuals by establishing SOPs, systematizing knowledge, managing quality, designing workflows, leveraging tools, and optimizing role allocation.</li><li>KPI Management and Process Improvement: Design and monitor KPIs-such as review turnaround time (TAT), approval rates, and return rates-and drive continuous improvement through the PDCA cycle.</li><li>Team Management and Development: Oversee the recruitment, development, performance evaluation, and task allocation for the Merchant Onboarding team; establish training programs, review frameworks, and double-check protocols to enhance quality and productivity.</li><li>Cross-functional Collaboration and Business Contribution: Collaborate with internal and external stakeholders-including Compliance/Legal, CS, Sales, and Product teams-to streamline merchant onboarding, improve the customer experience, and drive key initiatives, all while ensuring regulatory compliance.</li></ul>Location Tokyo Salary18 million yen Reference Number: 67040-0013480792 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/TWlvLk1ha2l5YW1hLjgzNTIzLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">

Tokyo,
remote
Permanent
18.0M - 18.0M JPY / Yearly
The Role<ul><li>Oversight of Merchant Vetting and Application Processing: Oversee KYC/KYB, merchant screening, and applications to partner payment companies; drive the optimization of risk management and review turnaround times.</li><li>Design and Improvement of Review Processes: Lead the design, operation, and continuous improvement of the end-to-end merchant application review process; ensure consistency and reproducibility by establishing clear decision criteria and review policies.</li><li>Formulating Policies for Complex and Specialized Cases: Develop internal review policies and guidelines for high-risk industries, international merchants, and specialized business models such as subscription services and marketplaces.</li><li>Driving Operational Standardization and Scalability:Build a scalable operational framework that is not dependent on specific individuals by establishing SOPs, systematizing knowledge, managing quality, designing workflows, leveraging tools, and optimizing role allocation.</li><li>KPI Management and Process Improvement: Design and monitor KPIs-such as review turnaround time (TAT), approval rates, and return rates-and drive continuous improvement through the PDCA cycle.</li><li>Team Management and Development: Oversee the recruitment, development, performance evaluation, and task allocation for the Merchant Onboarding team; establish training programs, review frameworks, and double-check protocols to enhance quality and productivity.</li><li>Cross-functional Collaboration and Business Contribution: Collaborate with internal and external stakeholders-including Compliance/Legal, CS, Sales, and Product teams-to streamline merchant onboarding, improve the customer experience, and drive key initiatives, all while ensuring regulatory compliance.</li></ul>Location Tokyo Salary18 million yen Reference Number: 67040-0013480792 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/TWlvLk1ha2l5YW1hLjgzNTIzLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-08-27T08:09:16Z