Company ProfileA regional organization operating in the B2B sector is seeking a Helpdesk Support professional to join its IT team supporting operations across Japan and the broader APAC region. The team ensures smooth IT operations, infrastructure reliability, and support for local and regional stakeholders. The Role<ul><li>This role provides Level 1 and Level 2 IT support, helping maintain and improve IT systems across the region. You will assist end-users, troubleshoot technical issues, and work closely with colleagues and vendors to ensure reliable IT operations.</li><li>Reporting to the IT Manager, you will contribute to IT projects, support system improvements, and help implement new solutions for the organization.</li></ul>Main Responsibilities<ul><li>Act as the first point of contact for IT incidents; log, clarify, and escalate issues as needed.</li><li>Troubleshoot technical problems and coordinate with external vendors or offsite IT teams.</li><li>Support end-user hardware and software, including desktops, laptops, tablets, mobile devices, and communication tools.</li><li>Assist with setup, configuration, upgrades, and maintenance of IT systems.</li><li>Maintain and track IT assets, including procurement and disposal.</li><li>Provide support for video conferencing, IP phones, and other communication tools.</li><li>Assist with basic network setup and troubleshooting, including rack-and-stack tasks as required.</li></ul> Your Skills <ul><li>Fluent in Japanese and business-level English.</li><li>Experience in IT support, helpdesk, or desktop support (L1/L2).</li><li>Familiarity with end-user hardware and software systems.</li><li>Comfortable working with regional teams and external vendors.</li></ul> Key Highlights of the Role <ul><li>Join a supportive and collaborative work environment with a positive company culture.</li><li>Collaborate with regional and international teams across APAC, gaining valuable cross-border experience.</li><li>Benefit from a flat management structure, encouraging open communication, autonomy, and faster decision-making.</li><li>Receive a competitive salary, up to 10 million JPY, with opportunities for career growth and professional development.</li><li>Be part of a stable organization that values work-life balance and long-term employee satisfaction.</li></ul> Location Tokyo Salary7 - 10 million yen Reference Number: 06940-0013343412 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<hr />「応募」をクリックすることにより、お客様はロバート・ハーフ（以下、当社）のプライバシー通知（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）に同意したものとみなされます。 応募書類には、人種、信条、社会的身分、病歴、犯罪の経歴などの要配慮個人情報や、配偶者、扶養家族など採用選考に無関係な情報を含めないようご注意ください。記載する情報はすべて正確かつ真実であること、また、ハイパーリンクを含める場合には、安全性と信頼性が確保されていることをご確認ください。<img src="https://counter.adcourier.com/ZXJpa2EueWFtYWRhLjE1ODYyLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">

Tokyo,
remote
Contract
7.0M - 10.0M JPY / Yearly
Company ProfileA regional organization operating in the B2B sector is seeking a Helpdesk Support professional to join its IT team supporting operations across Japan and the broader APAC region. The team ensures smooth IT operations, infrastructure reliability, and support for local and regional stakeholders. The Role<ul><li>This role provides Level 1 and Level 2 IT support, helping maintain and improve IT systems across the region. You will assist end-users, troubleshoot technical issues, and work closely with colleagues and vendors to ensure reliable IT operations.</li><li>Reporting to the IT Manager, you will contribute to IT projects, support system improvements, and help implement new solutions for the organization.</li></ul>Main Responsibilities<ul><li>Act as the first point of contact for IT incidents; log, clarify, and escalate issues as needed.</li><li>Troubleshoot technical problems and coordinate with external vendors or offsite IT teams.</li><li>Support end-user hardware and software, including desktops, laptops, tablets, mobile devices, and communication tools.</li><li>Assist with setup, configuration, upgrades, and maintenance of IT systems.</li><li>Maintain and track IT assets, including procurement and disposal.</li><li>Provide support for video conferencing, IP phones, and other communication tools.</li><li>Assist with basic network setup and troubleshooting, including rack-and-stack tasks as required.</li></ul> Your Skills <ul><li>Fluent in Japanese and business-level English.</li><li>Experience in IT support, helpdesk, or desktop support (L1/L2).</li><li>Familiarity with end-user hardware and software systems.</li><li>Comfortable working with regional teams and external vendors.</li></ul> Key Highlights of the Role <ul><li>Join a supportive and collaborative work environment with a positive company culture.</li><li>Collaborate with regional and international teams across APAC, gaining valuable cross-border experience.</li><li>Benefit from a flat management structure, encouraging open communication, autonomy, and faster decision-making.</li><li>Receive a competitive salary, up to 10 million JPY, with opportunities for career growth and professional development.</li><li>Be part of a stable organization that values work-life balance and long-term employee satisfaction.</li></ul> Location Tokyo Salary7 - 10 million yen Reference Number: 06940-0013343412 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<hr />「応募」をクリックすることにより、お客様はロバート・ハーフ（以下、当社）のプライバシー通知（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）に同意したものとみなされます。 応募書類には、人種、信条、社会的身分、病歴、犯罪の経歴などの要配慮個人情報や、配偶者、扶養家族など採用選考に無関係な情報を含めないようご注意ください。記載する情報はすべて正確かつ真実であること、また、ハイパーリンクを含める場合には、安全性と信頼性が確保されていることをご確認ください。<img src="https://counter.adcourier.com/ZXJpa2EueWFtYWRhLjE1ODYyLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2025-11-28T06:33:41Z