<p><strong>Company Profile</strong></p><p>A global life insurance group</p><p><strong>The Role</strong></p><p>A global life insurance group is looking for a Helpdesk / PC Support professional with an engineering mindset to support critical business systems. This role combines IT support, automation, monitoring, and AI-driven improvements to ensure system reliability and fast incident resolution.</p><ul><li>Monitor systems to ensure uptime and prevent incidents</li><li>Respond to outages and incidents, restoring services quickly</li><li>Use AI/ML to analyze logs and predict issues proactively</li><li>Automate repetitive tasks to improve efficiency and reduce errors</li><li>Maintain monitoring, alerting, and performance metrics (SLIs/SLOs)</li><li>Conduct blameless post-incident reviews and implement improvements</li><li>Collaborate with engineering and product teams on AI-driven support initiatives</li></ul><p><strong>Your Skills</strong></p><ul><li>Knowledge of AI/ML fundamentals</li><li>Scripting experience (Python and/or Bash)</li><li>Experience with IaC tools (Terraform, Ansible)</li><li>Strong incident response and problem-solving skills</li><li>Experience using logs and metrics to improve system reliability</li><li>Strong communication skills in Japanese and English</li></ul><p><strong>Location</strong><br />Tokyo </p><p><strong>Salary</strong><br />8 million yen <br /><br />Reference Number: 06940-0013342899</p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/bHVrZS5mdXJuaXZhbC43NzE1OC4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">