10 results for Customer Services in Newmarket, Suffolk

French Speaking Underwriter Robert Half are assisting UK's market leading insurance organisation to recruit a French Speaking Underwriter on a permanent basisRole:Responsibilities<ul><li>The French Speaking Underwriter will provide a high standard of customer care.</li><li>To carry out assessments and underwriting for financial protection bonds and policies and memberships to the standards set by the company.</li><li>To maintain and develop a portfolio of clients.</li></ul>Assessing and Underwriting<ul><li>Assessing risks by analysis of prospective client's financial statements, bank positions, references and other supporting documentation.</li><li>Preparing detailed assessments and visit reports for presentation recommending acceptance or rejection of prospective clients.</li><li>Setting rates and conditions and finalising quotations.</li><li>Reviewing and checking bonds, policies and membership certificates.</li></ul>Monitoring<ul><li>Monitoring client risks including periodic visits and telephone interviews under the direction of the underwriters.</li><li>Reviewing bond and policy wordings and supporting documentation, as required by the underwriters.</li><li>Overseeing the monitoring of clients by the underwriting assistants team and ensuring it meets the standards set by the company, as required by the underwriters.</li></ul>Administration <ul><li>Providing instruction to the underwriting assistants when required.</li><li>Maintaining files and database information relating to clients, ensuring that all data is current, complete, and accurate.</li></ul>Customer Care <ul><li>Providing a high level of customer care and assistance to prospective and existing clients. This includes assisting clients with all aspects of an application.</li><li>Responding in a knowledgeable and efficient manner to enquiries received. Also following up and concluding all enquiries.</li><li>Liaising with intermediaries regarding the status of new and renewing applications.</li></ul>Profile:<ul><li>The French Speaking Underwriter will have a minimum 2 years of experience in insurance underwriting or a similar role.</li></ul>Skills & Competencies:<ul><li>The Underwriter must be able to speak fluent French</li><li>The French Speaking Underwriter will have strong analytical and decision-making skills with the ability to interpret complex data.</li><li>In-depth knowledge of insurance products, risk assessment, and underwriting principles.</li><li>Proficiency in using underwriting software and tools.</li><li>Excellent communication and negotiation skills.</li><li>Detail-oriented with strong organisational and time management abilities.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li></ul>Company<ul><li>UK's market leading insurance organisation with offices in London</li><li>Hybrid working - 2 days on-site - Central London</li></ul>Salary & BenefitsThe salary range/rates of pay is dependent upon your experience, qualifications or training.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/S2F6aW0uSGFzc2FuLjY4ODMzLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

IT Support Analyst IT Support Engineer (1st / 2nd Line), Luton, Office Based Location: Luton Are you passionate about technology and problem-solving? Do you have a knack for delivering outstanding IT support? Join our dynamic IT where you'll play a key role in keeping operations running smoothly.About the RoleAs an IT Support Engineer, you will be the first point of contact for IT incidents, service requests, and system-related queries in a fast-paced, ITIL-driven environment. Working closely with a small team, you will troubleshoot issues, escalate where necessary, and ensure high levels of service delivery. This role offers growth opportunities, making it ideal for recent graduates, those early in their IT careers, or professionals seeking a new challenge.Key Responsibilities<ul><li>Incident Resolution: Provide 1st/2nd line support, ensuring incidents are logged, prioritized, and resolved within SLA timelines.</li><li>Technical Support: Assist end-users with hardware, software, and networking issues remotely and in-person.</li><li>System Monitoring: Perform daily checks, including backups, and proactively identify system performance issues.</li><li>Documentation & Training: Maintain a knowledge base and deliver basic IT training to improve user experience.</li><li>Configuration & Deployment: Set up and configure workstations, mobile devices, and other IT equipment.</li><li>Collaboration: Escalate unresolved issues to 2nd/3rd line teams and provide clear communication throughout.</li></ul>Essential Skills & Attributes:<ul><li>Experience in a service desk or 1st/2nd line IT support role.</li></ul><ul><li>Familiarity with using service desk ticketing tools</li><li>Understanding of ITIL processes (Incident, Service Request, and Knowledge Management).</li><li>Basic networking knowledge and hands-on experience with Active Directory, Office 365, and standard desktop applications.</li><li>Strong communication skills with a customer-focused approach.</li><li>Ability to work independently, prioritize tasks effectively, and maintain a well-organized work style.</li></ul><ul><li>ITIL certification or other relevant IT qualifications.</li></ul><ul><li>Experience with remote desktop tools and mobile device management (e.g., Intune, EntraID, or AutoPilot).</li><li>Understanding of Microsoft 365 and remote access technologies (VPN, RDP).</li></ul>Why Join Us?<ul><li>Work in an exciting, fast-paced environment supporting cutting-edge aviation operations.</li><li>Be part of a collaborative and supportive IT team dedicated to professional excellence.</li><li>Opportunities for growth, development, and formal qualifications to advance your career.</li></ul>£30-35k (inclusive of on call rota payment) + Annual BonusesBenefits: <ul><li>Highly lucrative pension scheme (will double employee's contribution up to 12%)</li><li>Generous Annual Leave</li><li>Private Health care</li><li>Certification & Qualification financial support</li><li>+ Much More!</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi4zMTY4MS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

Credit Controller Robert Half is representing a well-established, respected group business based in Luton to find an experienced Credit Controller. This is an excellent opportunity for an individual who has a proven track record in managing complex ledgers and can effectively present financial information to key stakeholders. If you thrive in a dynamic and collaborative environment and have a strong background in credit control, we want to hear from you.<h3 class="jobSectionHeader">Key Responsibilities:</h3><ul><li>Portfolio Management: Take full ownership of a portfolio of high-value key and regional customers, managing the full collections cycle, including payment plans, stop supplies, dispute management, and ensuring customer accounts are fully reconciled.</li><li>Stakeholder Interaction: Actively engage in regular team meetings to ensure the smooth running of credit control operations.</li><li>Dispute Management: Work cross-functionally with teams and Regional Managers to ensure that invoice disputes are proactively recorded and resolved in a timely manner.</li><li>Point of Contact: Serve as the direct point of contact for key and customers, providing them with support and assistance when necessary.</li><li>Team Collaboration: Foster effective teamwork between the credit control team and other cross-functional departments to streamline processes and ensure customer satisfaction.</li><li>Project Support: Take ownership of ad hoc projects and support the team as required, contributing to the overall improvement of credit control processes.</li><li>Cash Collection Focus: Ensure activities are targeted at maximising cash collection and reducing overdue debt to contribute to the financial health of the business.</li><li>Compliance & Reporting: Ensure all activities, including reporting and business reviews, are performed in line with company policy, internal control procedures, and the month-end timetable.</li></ul><h3 class="jobSectionHeader">Key Skills & Experience:</h3><ul><li>Proven experience as a Credit Controller with the ability to manage a diverse ledger, including high-value accounts.</li><li>Strong knowledge of credit control processes, payment plans, and dispute management.</li><li>Experience presenting financial information to stakeholders and working with senior management.</li><li>Excellent communication and interpersonal skills, with the ability to build effective relationships across teams and departments.</li><li>High level of attention to detail and a proactive approach to managing tasks and solving issues.</li><li>Strong organisational and time-management skills.</li><li>Ability to work under pressure and meet deadlines while maintaining accuracy.</li></ul><h3 class="jobSectionHeader">Benefits:</h3><ul><li>Competitive Salary</li><li>4 Days On-Site: Offering flexibility with work from the office, allowing you to collaborate closely with the team and stakeholders.</li><li>A supportive working environment with opportunities for career growth and development.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/a2F0eS5iYXJ0bGV0dC4wODY2Ny4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

Finance Manager - Part Time The Permanent Division of Robert Half is currently recruiting for a Part Time Finance Manager on behalf of a growing Software Engineering business with offices in Milton Keynes.The RoleAs Finance Manager you will work closely with the Finance Director to take ownership over the finance function including all day to day transactional reporting, financial and management accounts and analysis of business performance. Day to day duties will consist of:<ul><li>Provide insightful financial reporting and analysis to support strategic decision-making.</li><li>Drive efficiency improvements and process automation across the finance function. </li></ul><ul><li>Oversee and manage day-to-day financial operations, including ap, ar, payroll and cash management.</li></ul><ul><li>Prepare and manage the financial reports, including monthly management accounts, budgets and forecasts. Reporting to the Group CFO.</li><li>Statutory reporting and compliance</li></ul><ul><li>Provide financial models and analysis to support business growth, particularly in customer and project profitability.</li><li>Support strategic decision-making with data-driven insights and financial recommendations.</li></ul>Your ProfileYou will be a Qualified Accountant looking for a new challenge where you can take ownership of the core finance duties whilst also managing the commercial reporting across the business and into the wider Group Function. This is an excellent growth opportunity within a developing and changing organisation.CompanyThe Organisation works with a range of Massive Global clients and is the leader is in its field. Role of Finance Manager is key in the ongoing growth and development of the business.Salary and BenefitsRole of Part Time Finance Manager in Milton Keynes is offering a salary of £50-60K FTE + Excellent benefits and looking at bringing someone in across 30 hours/4 days.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RGVhbi5QdWxsZW4uMDc3MzkuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

Finance Assistant Robert Half are delighted to be supporting a world leading company in the field of Automotive Diagnostics with companies in all major markets globally. We are seeking a detail-oriented and organised Sales and Purchase Ledger Clerk. This is a key role reporting to the Finance Manager and offers an excellent opportunity to develop your skills within a supportive environment.Job Summary:The Sales and Purchase Ledger Clerk is responsible for maintaining the accuracy and integrity of both the sales and purchase ledgers. This involves processing invoices, reconciling accounts, and ensuring timely payments. The ideal candidate will have strong numerical skills, excellent attention to detail, and a proactive approach.Key Responsibilities:<ul><li>Sales Ledger:</li><ul><li>Generating and issuing sales invoices.</li><li>Posting and allocating customer payments.</li><li>Reconciling customer accounts and resolving discrepancies.</li><li>Chasing overdue payments and managing aged debt.</li><li>Maintaining accurate customer records.</li><li>Preparing sales reports and analysis.</li></ul><li>Purchase Ledger:</li><ul><li>Processing and coding purchase invoices.</li><li>Matching purchase orders to invoices and delivery notes.</li><li>Reconciling supplier statements.</li><li>Preparing payment runs.</li><li>Resolving supplier queries.</li><li>Maintaining accurate supplier records.</li></ul><li>General Ledger Support:</li><ul><li>Assisting with month-end closing procedures.</li><li>Performing other related accounting tasks as required.</li></ul><li>Other Duties:</li><ul><li>Filing and archiving documents.</li><li>Providing administrative support to the finance team.</li><li>Contributing to a positive and efficient work environment.</li></ul></ul>Qualifications:<ul><li>Two to three years of experience in a similar role preferred.</li><li>Strong numerical skills and attention to detail.</li><li>Excellent organisational and time-management skills.</li><li>Experience with accounting software, Sage is desirable.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>A proactive and positive attitude.</li></ul>Benefits:<ul><li>Competitive Salary</li><li>Flexible working hours </li><li>Ability to work from home up to 1 day per week</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/a2F0eS5iYXJ0bGV0dC41OTAyOS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

VisualFiles Developer Robert Half Technology are assisting the UK's leading legal organisation based in London to recruit a Visualfiles Developer on a 12+ month contractRole<ul><li>The Visualfiles Developer will provide first line support for a range of issues including restarting services, auto-categorising, opening, and deleting batches, payment errors, duplications, account creation, software integrations, and updating case statuses.</li><li>Template and script writing and analysis</li><li>Project management of future database operations, including upgrades, migration, decommissioning and assisting with the development</li><li>Being a point of contact with external software providers (e.g. LexisNexis)</li><li>Produce custom reporting and general reporting templates.</li><li>Running SQL queries</li><li>Scripting</li></ul>Profile<ul><li>The Visualfiles Developer will have advanced level of SQL coding and scripting</li><li>Advanced knowledge of Visualfiles including coding and scripting</li><li>Operational knowledge of MySQL and Drupal platforms</li><li>Advanced knowledge of Sage Accounts and Payroll for both operations, integrations, and updates</li><li>Development experience with a financial integration product such Powersoft DataCache</li><li>Advanced knowledge of Microsoft Access</li><li>Decent operational knowledge of SSMS and SSRS</li><li>Operational knowledge of FTP servers such as FileZilla and WinSCP</li><li>Considerations of legal rules and frameworks, and implementing these </li></ul>Company<ul><li>UKs market leading legal organisation with offices in London</li></ul>Salary & BenefitsThe salary range/rates of pay is dependent upon your experience, qualifications or training.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/S2F6aW0uSGFzc2FuLjAxOTk5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

Accounts Receivable Analyst Robert Half are proud to be seeking a detail-oriented and proactive Accounts Receivable Analyst to join a leading business at the top of their game! This role offers the ability to grow and be part of a collaborative, friendly team.Key Responsibilities:<ul><li>Ensure accuracy of the accounts receivable ledger.</li><li>Issue invoices/credit notes promptly, adhering to company policies.</li><li>Address customer queries and resolve issues efficiently.</li><li>Manage debt collection to ensure timely cash flow and reduce overdue accounts.</li><li>Collaborate on credit control procedures and customer account reviews.</li><li>Prepare reports such as aged debtor analysis, cash flow forecasts, and AR KPIs.</li><li>Provide insights and recommendations for process improvements.</li><li>Lead initiatives to automate and streamline AR and collections processes.</li><li>Collaborate on AR-related projects with cross-functional teams.</li><li>Support month-end reconciliations and reporting activities.</li><li>Assist with audit requests and ad-hoc management needs.</li><li>Provide support for Accounts Payable during peak periods.</li><li>Act in alignment with company values and behaviours.</li></ul>Qualifications and Skills:<ul><li>Experience with ERP systems preferred.</li><li>AAT or equivalent experience preferred, but not essential.</li><li>Ability to be self-motivated and thrive in a team environment</li><li>Proven background in accounts receivable, credit control, and debt collection.</li><li>Skilled in reporting and reconciliations.</li><li>Experience with process improvements and driving change.</li><li>Advanced Excel skills (pivot tables, formulas, reporting).</li><li>Strong understanding of AR processes and systems.</li><li>Able to adapt in busy periods.</li><li>Excellent organisational, time management, and problem-solving abilities.</li></ul>This role is commutable from Milton Keynes, Bedford and surrounding areas and offers flexible, hybrid working.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/a2F0eS5iYXJ0bGV0dC4zNDI2My4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

Accounting Manager Robert Half are pleased to partner with a fast-growing PE backed Life Sciences company in order to hire an Accounts Team lead in the head office. Reporting into the Finance Manager, this position will manage a finance team of AP/ AR supporting with month end, reconcilliations, transaction processing and data reviews. The successful candidate will provide support across departments, business partner with key stakeholders and continuously improve and deliver on projects and system improvements.Key responsibilities:<ul><li>Invoice processing.</li><li>Authorisation and payment of all supplier invoices and employee expense claims</li><li>Coaching and developing the team.</li><li>Support on projects to improve and streamline processes</li><li>Partner with procurement team as required to understand and resolve issues associated with purchase ledger processes</li><li>Monitoring and reporting on invoice processing volumes, invoice backlogs, late payments and query volumes and response times (KPI's)</li><li>Oversight of supplier statement reconciliation</li><li>Complex query resolution and problem client management</li><li>Work with order handling to create seamless customer enrolment process</li></ul>Role Requirements:<ul><li>Proven experience in a finance or accounts team.</li><li>Previous leadership experience managing an Accounts Payable/Receivable team.</li><li>Strong attention to detail with a methodical approach.</li><li>Proficient in financial systems and Excel, with a strong IT aptitude.</li><li>Excellent organisational skills and ability to meet deadlines in a fast-paced environment.</li><li>Strong communication and collaboration skills, with the ability to work effectively across teams.</li><li>AAT Qualified</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/SmltLlN0ZXZlbnMuNDUyMTMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">

Credit Control Clerk Robert Half is excited to partner with an international, fast-growing business, commutable from Milton Keynes, Northampton, and Bedford, in search of a meticulous and proactive Credit Controller to join their dynamic team. This is a full-time, on-site role based 5 days a week, offering a competitive salary of up to £30k, private healthcare, and a collaborative workplace environment.Key Responsibilities:<ul><li>Ensure timely payment of invoices and promptly address overdue accounts.</li><li>Proactively monitor and improve the sales process to ensure smooth credit management.</li><li>Accurately allocate payments to invoices and ensure the bank statement mirrors CRM.</li><li>Maintain and update credit limits, payment terms, and risk classifications </li><li>Uphold company credit policies and ensure proper documentation </li><li>Quickly resolve payment disputes or discrepancies to prevent delays.</li><li>Collaborate with Sales, Distribution, and Finance teams to streamline credit-related processes and correct any errors or mismatches.</li><li>Assist with billing processes, including milestones, prepayments, and card payments.</li><li>Work with the sales team to optimise sales and minimise credit risk, reviewing payment histories and running credit check reports.</li><li>Chase overdue payments proactively, place accounts on hold, and take the necessary action for collection.</li><li>Review customer orders in advance, helping leverage collections of delinquent accounts.</li><li>Maintain accurate and up-to-date customer data.</li><li>Ensure clear, traceable records are kept for financial and compliance audits.</li><li>Process intercompany invoices. </li></ul>Your Profile:<ul><li>At least 3 years of experience in Credit Control, with a solid understanding of the sales and credit processes.</li><li>Excellent communication skills, both written and verbal, with the ability to build relationships internally and externally.</li><li>Strong knowledge of the legal process involved in credit control, from account creation to legal action.</li><li>Experience using SAP is essential, with a good working knowledge of MS Office.</li></ul>Why Apply:<ul><li>Full-time, on-site role, 5 days a week, based in a collaborative work environment.</li><li>Competitive salary of up to £30k per annum.</li><li>Private healthcare and other great benefits.</li><li>Join a growing, international company with plenty of opportunities for career growth and development.</li></ul>If you're a proactive Credit Controller with a strong grasp of SAP and a passion for ensuring smooth financial processes, we want to hear from you!Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/a2F0eS5iYXJ0bGV0dC40Mzc0MC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

Credit Control Clerk Robert Half is partnering with a leading manufacturing company commutable from Bedford, Northampton and Milton Keynes, seeking a highly organised and detail-oriented Accounts Receivable Clerk to join their team on a part-time basis. This role offers an excellent opportunity for those looking for flexible working hours, with up to 25 hours per week available.Key Responsibilities:<ul><li>Raising and processing credit notes efficiently.</li><li>Managing credit limits and ensuring adherence to company policies.</li><li>Conducting bank reconciliations to maintain accurate financial records.</li><li>Supporting credit control duties to optimise cash flow and reduce aged debt.</li><li>Liaising with customers and internal teams to resolve any outstanding issues or queries.</li></ul>About You:<ul><li>Proven experience in accounts receivable and credit control.</li><li>Strong attention to detail and accuracy in financial processing.</li><li>Good understanding of bank reconciliations and credit control procedures.</li><li>Ability to work independently and manage your time effectively.</li><li>Excellent communication skills, both written and verbal.</li></ul>Salary & Benefits:<ul><li>Competitive salary of up to £32,000 per annum (on a full-time equivalent basis).</li><li>Flexible working hours (up to 25 hours per week).</li><li>A dynamic and supportive team environment within a stable manufacturing company.</li></ul>This is a fantastic opportunity to contribute to the smooth financial operations of a well-established company while enjoying a part-time schedule. If you are an experienced Accounts Receivable Clerk with a passion for accuracy and credit control, we want to hear from you!Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/a2F0eS5iYXJ0bGV0dC45MTkyMC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">