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60 results for Customer Services in City London London

Credit Controller <p>Robert Half is working exclusively and on a retained basis with Premier Cables in Bedfordshire to assist with the recruitment of a Credit Controller </p><p>Premier Cables provides world-class products and services throughout Europe to an ever-growing diverse customer base</p><p>Premier Cables is a division of the IEWC group which employs over 450 people across the globe who are dedicated to providing an unparalleled customer experience to help ensure the growth of your company.</p><p>The business is investing in new premises and moving from its current base in Dunstable to the outskirts of Bedford and easily commutable from Milton Keynes, St Neots, Biggleswade, Sandy, Luton and surrounding areas.</p><p>The Role</p><p>The Credit Controller you will support a newly recruited Financial Controller and be tasked with monitoring, maintaining and taking responsibility for the sales ledgers in UK and Germany in terms of debt collection control and ledger housekeeping. This is a replacement role with an excellent opportunity to add value to the business in order to assist with continued and sustained development.</p><p>Day to day duties will consist of:</p><ul><li>Accounts Receivable: Keeping overdue debts to a minimum by employing efficient debt control methods and ensuring accounts are well maintained.</li><li>Allocation and posting of payments received.</li><li>Customer monitoring and query follow ups</li></ul><p>Your Profile</p><p>You will be a strong Credit Controller with extensive experience of maintaining relationships both internally and externally through communication and sense checking. Should you be willing to develop further and study in the future this will be supported to provide longer term growth and development for the successful individual. You must be self-motivated, able to act on own initiative and be able to communicate at all levels. This is an excellent role where development will be available under the guidance of an excellent manager and within a business that continues to change and develop.</p><p>Salary and Benefits</p><p>The role of Credit Controller for Premier Cables in Bedford is offering a salary of £30-35K DOE + Study and benefits and will be working in the office 4 days a week (Mon-Thurs) with one from home on Friday as work allows. This is an exciting and strong development opportunity for someone to push their career forwards in a role within a changing outlook the next 3-5 years.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice</p><p><strong>Security alert:</strong> scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself</p><img src="https://counter.adcourier.com/RGVhbi5QdWxsZW4uNjkxMjQuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif"> Sponsorship Sales Executive <p>Robert Half are delighted to be partnering exclusively with <strong>Global Water Intelligence (GWI)</strong>, to recruit for a <strong>Sponsorship Sales Executive</strong> based in <strong>Oxford</strong>, offering £26,500 + approx. £12,000 OTE and excellent benefits (including hybrid working - 3 days per week in office).</p><p><strong> </strong></p><p><strong>The Company </strong></p><p>Global Water Intelligence (GWI) is the leading specialist publisher and events organiser serving the international water sector. We create value by connecting people and ideas to solve the world's water challenges. It is delivered by a talented and committed team of editors, communicators, project managers, and sales people based in our central Oxford headquarters.</p><p>Our revenues come from two main sources: our publishing &amp; business intelligence platforms, and organising international conferences such as the Global Water Summit. Both products are highly respected by our customers and unchallenged market leaders in our sector.</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>The Sponsorship Sales Executive will join a small team and be responsible for:</p><p><strong>Direct Sales &amp; Strategy</strong></p><ul><li>Hitting revenue targets by selling both standard and bespoke sponsorship packages across the GWI ecosystem of conferences</li><li>Engaging with clients throughout the full cycle of sales to on-site delivery</li><li>Creating and implementing strategies for sales &amp; analysing success</li><li>Building and maintaining strong relationships with the decision makers and developing a deep understanding of their businesses and the wider industry</li><li>Researching potential new clients and tailoring proposals for them</li><li>Travelling to conferences 2-3 times per year in Europe, Asia and the US</li><li>Keeping our CRM database up to date through lead research and job tracking</li><li>Collaborating closely with the Marketing &amp; Events teams to review communications and coordinate event delivery</li></ul><p><strong>Event Logistics</strong></p><ul><li>Tracking sales &amp; managing delivery of contract details during live events;</li><li>Helping to manage exhibition floorplan, designing the layout and sharing details with exhibitors</li><li>Following-up with clients to deliver aftersales care, collecting necessary information and upselling additional benefits<strong> </strong></li></ul><p><strong>On-Site Sponsor Management</strong></p><ul><li>Setting up the exhibition hall, ensuring all booths are in the correct locations and have the correct set-up</li><li>Overseeing sponsor branding to ensure that the correct sponsors are represented in the correct ways throughout the event</li><li>Managing client satisfaction through consistent communication &amp; problem solving where necessary</li><li>Networking with both current and potential clients to encourage renewals and new sales, as well as cross-sell other products</li></ul><p> </p><p><strong>About you</strong></p><p><strong> </strong>Applicants for the Sponsorship Sales Executive will have:</p><ul><li>A bachelors degree (or equivalent) in a relevant subject</li><li>Excellent communication skills with ability to engage a cross-functional stakeholder base (internally and client facing)</li><li>Excellent organisation and administration skills (preferably with experience / knowledge of CRM software)</li><li>Experience / knowledge of event management, marketing, and relationship management (i.e. networking and stakeholder engagement)</li><li>The ability to travel to Oxford to work in-office 3-days per week</li><li>Flexibility for national and international travel (likely 2-3 trips per year)</li></ul><p><strong> </strong></p><p><strong>On offer</strong></p><p>Annual salary of £26,500 (plus approx. £12,000 OTE) with excellent benefits including hybrid working, 25 days holiday, international travel, pension contribution, and exciting development opportunities</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice</p><p><strong>Security alert:</strong> scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself</p><img src="https://counter.adcourier.com/cGV0ZXIuZWx3YXJkLjc3NDgzLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif"> Customer Service Assistant <p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">Robert Half is thrilled to be partnering up with a global leader in the construction industry. From iconic skyscrapers to complex mining operations, their innovative products and solutions are trusted in the most challenging construction environments globally.<br /> </p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">The Role: Customer Service </p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">As a Customer Service Agent, you will play a vital role in delivering exceptional customer service whilst supporting the organisation's commercial objectives through adherence to established service protocols.<br /> <br /> Location: Stevenage <br /> </p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">Key Responsibilities</p><ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Deliver professional responses to product and order enquiries for key accounts</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Build and maintain strong customer relationships both internally and externally</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Process orders and manage service activities to ensure precise and timely customer support</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Guide customers through product selection, identify sales opportunities, and coordinate with Sales teams</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Handle quotations and order processing, respond to telephone and email enquiries, and address product application and billing matters</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Resolve customer queries using standard procedures</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Escalate unresolved matters and potential sales leads to appropriate team members</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Maintain accurate records and documentation in line with company policies</li></ul><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">Required Qualifications and Experience</p><ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Bachelor's degree not essential but appreciated </li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Previous experience in a similar role preferred</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Positive disposition with proven resilience under pressure</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Strong customer service orientation with excellent self-motivation</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Outstanding English communication skills</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Demonstrated ability to take ownership of tasks and responsibilities</li></ul><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">What We Offer</p><ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Competitive salary and benefits package</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Structured career development with annual advancement opportunities</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Comprehensive training and mentoring programme</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Positive team environment with regular team-building activities</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Dynamic international workplace collaborating with global colleagues</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Focus on employee well-being and work-life balance<br /> </li></ul><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">If you are passionate about customer service and eager to join a global leader in the construction solutions industry, we welcome your application.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice</p><p><strong>Security alert:</strong> scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself</p><img src="https://counter.adcourier.com/R2FicmllbGEuR29tZXMuMzc1NjIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif"> Customer Service Assistant <p><strong>CUSTOMER SERVICE ASSISTANT - UP TO £15/HR - TEMP TO PERM OPPORTUNITY - ASAP START DATE - WALLINGFORD - ON-SITE</strong></p><p>Robert Half are thrilled to be working with a fantastic company in Wallingford that are looking for a full-time Customer Service Assistant to join the team ASAP with the opportunity of temp to perm!</p><p><strong>Responsibilities:</strong></p><ul><li>To liaise with the Company's Customers by telephone and in writing.</li><li>To review and process incoming orders ensuring quantities and pricing is correct</li><li>To respond to enquiries about the Company's service and products.</li><li>Offer additional or alternative products to the customer as and when applicable.</li><li>Build customer relationships by taking ownership of calls and ensuring the customers' needs are always met or exceeded.</li><li>Manage data entry via the CRM System.</li><li>Ad hoc duties required by the Customer Service Manager. </li></ul><p><strong>Requirements:</strong></p><ul><li>SAP experience.</li><li>Experience in a customer service role.</li><li>Comfortable speaking on the phone.</li><li>Excellent communication skills. </li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RW1pbHkuTGV3aXMuNTIyNzkuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif"> Underwriter <p>Robert Half are assisting UK's market leading insurance organisation to recruit a underwriter on an initial 12 month FTC</p><p><strong>Role:</strong></p><p><strong>Responsibilities</strong></p><ul><li>The Underwriter will provide a high standard of customer care.</li><li>To carry out assessments and underwriting for financial protection bonds and policies and memberships to the standards set by the company.</li><li>To maintain and develop a portfolio of clients.</li></ul><p><strong>Assessing and Underwriting</strong></p><ul><li>Assessing risks by analysis of prospective client's financial statements, bank positions, references and other supporting documentation.</li><li>Preparing detailed assessments and visit reports for presentation recommending acceptance or rejection of prospective clients.</li><li>Setting rates and conditions and finalising quotations.</li><li>Reviewing and checking bonds, policies and membership certificates.</li></ul><p><strong>Monitoring</strong></p><ul><li>Monitoring client risks including periodic visits and telephone interviews under the direction of the underwriters.</li><li>Reviewing bond and policy wordings and supporting documentation, as required by the underwriters.</li><li>Overseeing the monitoring of clients by the underwriting assistants team and ensuring it meets the standards set by the company, as required by the underwriters.</li></ul><p><strong>Administration </strong></p><ul><li>Providing instruction to the underwriting assistants when required.</li><li>Maintaining files and database information relating to clients, ensuring that all data is current, complete, and accurate.</li></ul><p><strong>Customer Care</strong> </p><ul><li>Providing a high level of customer care and assistance to prospective and existing clients. This includes assisting clients with all aspects of an application.</li><li>Responding in a knowledgeable and efficient manner to enquiries received. Also following up and concluding all enquiries.</li><li>Liaising with intermediaries regarding the status of new and renewing applications.</li></ul><p><strong>Profile:</strong></p><ul><li>Minimum [X] years of experience in insurance underwriting or a similar role.</li></ul><p><strong>Skills &amp; Competencies:</strong></p><ul><li>The Underwriter will have strong analytical and decision-making skills with the ability to interpret complex data.</li><li>In-depth knowledge of insurance products, risk assessment, and underwriting principles.</li><li>Proficiency in using underwriting software and tools.</li><li>Excellent communication and negotiation skills.</li><li>Detail-oriented with strong organisational and time management abilities.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li></ul><p><strong>Company</strong></p><ul><li>UK's market leading insurance organisation with offices in London</li><li>Hybrid working - 2 days on-site - Central London</li></ul><p><strong>Salary &amp; Benefits</strong></p><p>The salary range/rates of pay is dependent upon your experience, qualifications or training.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice</p><p><strong>Security alert:</strong> scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself</p><img src="https://counter.adcourier.com/S2F6aW0uSGFzc2FuLjE1NDI0LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif"> Receptionist / Office Assistant <p class="whitespace-pre-wrap break-words">Robert Half is delighted to announce we have partnered with a private equity firm looking for a receptionist/office assistant to join their team.</p><p class="whitespace-pre-wrap break-words">The Ideal Candidate:</p><ul class="-mt-1 [li>&]:mt-2 list-disc space-y-2 pl-8"><li class="whitespace-normal break-words">Impeccably presented and radiates professionalism</li><li class="whitespace-normal break-words">A natural team player with a warm, welcoming demeanour</li><li class="whitespace-normal break-words">Exceptional organisational skills and meticulous attention to detail</li></ul><p class="whitespace-pre-wrap break-words">What You'll Do:</p><ul class="-mt-1 [li>&]:mt-2 list-disc space-y-2 pl-8"><li class="whitespace-normal break-words">Provide a world-class welcome to high-net-worth clients and investors</li><li class="whitespace-normal break-words">Masterfully manage communications and visitor experiences</li><li class="whitespace-normal break-words">Coordinate meeting logistics </li><li class="whitespace-normal break-words">Support the team with administrative excellence</li></ul><p class="whitespace-pre-wrap break-words">Key Responsibilities:</p><ul class="-mt-1 [li>&]:mt-2 list-disc space-y-2 pl-8"><li class="whitespace-normal break-words">Telephone management and message handling</li><li class="whitespace-normal break-words">Client and visitor reception</li><li class="whitespace-normal break-words">Meeting room and boardroom coordination</li><li class="whitespace-normal break-words">Catering and refreshment arrangements</li><li class="whitespace-normal break-words">Office administration and stationery management</li><li class="whitespace-normal break-words">Health &amp; safety compliance support</li></ul><p class="whitespace-pre-wrap break-words">Hours: 9:00AM-6:00PM, Monday to Friday <br />Location: London | On site role </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice</p><p><strong>Security alert:</strong> scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself</p><img src="https://counter.adcourier.com/R2FicmllbGEuR29tZXMuMTUyNjAuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif"> Customer Success Manager <h1 class="text-2xl font-bold mt-1 text-text-200"> </h1><p class="text-lg font-bold text-text-200 mt-1 -mb-1.5">Robert Half has partnered with a leading cyber security firm, in search of a Customer Success Manager to join the team. They specialise in providing managed services alongside defensive and offensive security solutions, helping organisations future proof their cyber defences and achieve genuine security improvements.</p><h3 class="text-lg font-bold text-text-200 mt-1 -mb-1.5">Role Overview</h3><p class="whitespace-pre-wrap break-words">We are seeking an experienced Customer Success Manager to join the team in their Acton office, London. This role focuses on nurturing and maintaining strong relationships with existing client base, ensuring service excellence, and acting as the bridge between the technical teams and clients.</p><h3 class="text-lg font-bold text-text-200 mt-1 -mb-1.5">Key Responsibilities</h3><ul class="[&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7"><li class="whitespace-normal break-words">Serve as the primary point of contact for assigned clients, building and maintaining strong relationships through regular engagement and face-to-face meetings</li><li class="whitespace-normal break-words">Coordinate internal resources to ensure timely delivery of services and swift resolution of client issues</li><li class="whitespace-normal break-words">Manage and contribute to market insights content</li><li class="whitespace-normal break-words">Drive client satisfaction and retention through proactive relationship management</li><li class="whitespace-normal break-words">Act as an internal advocate for client needs and ensure service delivery meets expectations</li><li class="whitespace-normal break-words">Organise and participate in regular client check-ins and social engagements</li></ul><h3 class="text-lg font-bold text-text-200 mt-1 -mb-1.5">Required Skills &amp; Experience</h3><ul class="[&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7"><li class="whitespace-normal break-words">Proven experience in a customer-facing role</li><li class="whitespace-normal break-words">Strong interpersonal skills with the ability to build and maintain relationships at all levels</li><li class="whitespace-normal break-words">Excellent written and verbal communication skills</li><li class="whitespace-normal break-words">Ability to understand and communicate complex technical concepts to non-technical stakeholders</li><li class="whitespace-normal break-words">Strong project management and organisational abilities</li><li class="whitespace-normal break-words">Experience in or understanding of the cybersecurity industry is advantageous</li></ul><h3 class="text-lg font-bold text-text-200 mt-1 -mb-1.5">Ideal Candidate Profile</h3><p class="whitespace-pre-wrap break-words">We're looking for someone who:</p><ul class="[&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7"><li class="whitespace-normal break-words">Takes an empathetic approach to client relationships</li><li class="whitespace-normal break-words">Maintains a strong focus on customer service excellence</li><li class="whitespace-normal break-words">Can bring fresh ideas while working within established frameworks</li><li class="whitespace-normal break-words">Is comfortable with both strategic thinking and hands-on client management</li><li class="whitespace-normal break-words">Is a proactive problem-solver with a client-first mindset</li></ul><h3 class="text-lg font-bold text-text-200 mt-1 -mb-1.5">Package &amp; Benefits</h3><ul class="[&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7"><li class="whitespace-normal break-words">25 days annual leave plus your birthday off</li><li class="whitespace-normal break-words">4 days paid volunteering leave</li><li class="whitespace-normal break-words">Comprehensive pension scheme</li><li class="whitespace-normal break-words">Flexible <strong>hybrid working</strong> arrangement (minimum 1 day in office)</li><li class="whitespace-normal break-words">Modern office space in Acton, London</li></ul><h3 class="text-lg font-bold text-text-200 mt-1 -mb-1.5">How to Apply</h3><p class="whitespace-pre-wrap break-words">If you're passionate about customer success and ready to make a significant impact in the cybersecurity industry, we'd love to hear from you. Please submit your CV detailing your relevant experience and why you'd be perfect for this role.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/R2FicmllbGEuR29tZXMuNzQzNTUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif"> Enterprise Front of House / Receptionist <p><strong>Enterprise Front of House / Receptionist - London - £35k - 40k per annum</strong></p><p> </p><p><strong>RESPONSIBILITIES</strong></p><p>Based 5 days a week in our flagship office in The Shard, duties will include:</p><p> </p><ul><li>Act as the primary point of contact and meet and greet for all visitors.</li><li>Ownership of the shared enterprise Reception area, Meeting Suite and kitchen.</li><li>Management &amp; review of meeting room bookings and schedule.</li><li>Co-ordination and management of all logistics for pre and post meetings and events - room set up, AV, refreshments, equipment etc.</li><li>Raise all internal tickets for facility related issues and work with corporate team to resolve maintenance issues applicable to the Meeting Suite.</li><li>Health &amp; Safety POC - implement and enforce health and safety procedures to reduce the risks of workplace hazard.</li><li>Ensuring the Meeting Suite is fully functioning and ready to use at all times (All Shared Meeting Rooms / Kitchen).</li><li>Liaising with internal Technology department for all IT needs and requirements for Meeting Suite.</li><li>Committed to driving and supporting ESG activities for our Head Office/s.</li><li>Oversee and manage incoming and outgoing deliveries to the office (Post, laptops, catering, supplies etc).</li><li>Ordering of catering for external meetings within set budgets.</li><li>Purchase Orders for Enterprise costs (raising and processing).</li><li>Organising internal social events in partnership with social committees.</li><li>Day to day office duties to include auditing and purchasing of all office supplies (Stationery/cereal/fruit/milk/coffee etc.).</li><li>POC and partner with the Shard Management Operations team - H&amp;S requirements, facilities/building issues, Fire evacuations etc.</li><li>Work closely with external cleaning provider to ensure high level of service and standards - organising additional support for events as and when required.</li><li>Responsible for contributing implementing and driving office policies by setting up procedures and standards to guide the operation of the office i.e. clear desk and screen policy.</li><li>Demonstrate a commitment to and have a deep knowledge of new technology including all Microsoft packages and internal programs such as Workday and Connect</li></ul><p><strong>EXPERIENCE &amp; KEY SKILLS</strong></p><ul><li>Demonstrable experience in a front of house, customer facing capacity in a fast paced and professional environment.</li><li>Exceptional customer service skills, demonstrating that the customer is always at the centre of what you do.</li><li>Solution focused with the ability to multitask and deal with competing deadlines / priorities.</li><li>Possess excellent oral and written skills with an ability to communicate with clients, candidates, and colleagues.</li><li>Ability to learn new systems and technology quickly and proactively.</li><li>Trained Fire Marshall &amp; First Aider</li></ul><p> </p><p><strong>Enterprise Front of House / Receptionist - London - £35k - 40k per annum</strong></p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice</p><p><strong>Security alert:</strong> scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself</p><img src="https://counter.adcourier.com/QW50aG9ueS5DbGFyay40NDMyMy4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif"> IT Support Analyst <p>Robert Half Technology have partnered exclusively with a fast-growing technology business based near Oxford city centre to recruit an IT Support Analyst, acting as the sole point of contact for all IT queries. This is a varied role where you will be end-user facing providing 1st line support across core desktop technologies and bespoke applications. This role offers a great opportunity to further develop your Cyber Security skills!</p><p><strong>The Role</strong></p><p>As the IT Support Analyst, you will be the first point of contact for users requiring technical assistance. Your role involves troubleshooting, diagnosing, and resolving various technical issues. This is an excellent opportunity for someone looking to grow their skills in a dynamic IT environment.</p><h3><strong>Key Responsibilities</strong></h3><ul><li>Serve as the initial point of contact for IT support queries, providing solutions via phone, email, and in-person.</li><li>Diagnose and troubleshoot hardware, software, and network issues for end-users.</li><li>Log and document all support requests in our ticketing system, ensuring timely and accurate resolution.</li><li>Assist with setting up new user accounts, hardware, and software.</li><li>Maintain and update technical documentation and user guides.</li><li>Monitor and prioritise tasks to meet agreed SLAs.</li></ul><p><strong>About You</strong></p><ul><li>Previous experience working in an IT Service Desk</li><li>Strong understanding of MS365, InTune, SharePoint, OneDrive</li><li>Ability to comply with security standards such as Cyber Essentials, ISO27001</li><li>Fantastic customer service skills</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice</p><p><strong>Security alert:</strong> scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself</p><img src="https://counter.adcourier.com/Um94eS5MYXcuMDI2OTQuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif"> Lead Full Stack Engineer (Top Start Up!) REMOTE! <p>We are open to looking at a Polyglot -But you must be strong on FULL STACK (ReactJS and NodeJS AND AWS)</p><p> </p><p>Do you want to work on a TOTAL Greenfield Project? This is pure Greenfield as the old system is going to be stopped ASAP. So, this is an outstanding role for someone to make a mark on! You will be given full autonomy to design, build and scale this platform up!</p><p>Are you looking for a challenging role and want to make a real difference in people's lives?</p><p>Are you passionate about changing the world and want to help cure diseases? </p><p>Do you to work for a small but growing but not to big yet? And could be the next big thing?</p><p> </p><p>Do you want to be at the forefront of AI?</p><p> </p><p><strong>Do you want your voice heard and your actions to count? This is an outstanding opening to join a very small but growing team. You will be the MAIN GO TO Lead Engineer in London. They do have a growing team to support you but if you want a real challenge and want to drive innovation then this is the place to join!</strong></p><p> </p><p>Is so APPLY NOW!! A high-performing start up are seeking a Lead Full Stack Engineer to join its London office to develop, enhance and support technology applications. The successful Lead Full Stack Engineer will be will be self-motivated and possess superior customer service and communication skills.</p><p> </p><p> </p><p>The Lead Engineer will need to have an outstanding ability to solve complex technical issues. </p><p> </p><p><strong>Hiring Managers Vision.</strong></p><p> </p><p>Currently we are in a Greenfield Platform build stage and we are open to change our Tech Stack. We are on ReactJS/NodeJS applications. We work through the entire product life cycle, from end user requirements gathering, solution design, architecture, build, test, deploy, and support. You will be in involved in all aspects of software engineering from day one, and pushed to learn and progress as far as you are able.</p><p> </p><p>You'll be a joining a small agile team with a wide range of skills, working very closely with the Data and AI teams to build and maintain our computational drug discovery platform. The software engineering team has a very varied portfolio;</p><p> </p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Monitoring and maintaining deployed software</li><li>Being a leader in the engineering team on architecting applications in AWS</li><li>Proactively supporting team members and wider company in achieving the company's goals</li><li>Looking out for improvements to our ways of working</li></ul><p> </p><p><strong>Skills</strong></p><ul><li>Generalist with a background in full-stack, end-to-end cloud application design and development</li><li>Senior or leadership position in a small team (at least)</li><li>Experience of designing, planning, delivering to project deadlines/sprint goals</li><li>Strong experience with infrastructure as code on AWS using a wide range of AWS services; ECS and networking especially, but including S3, SQS, RDS, CloudWatch</li><li>ReactJS and NodeJS , but keen polyglot - very confident in at least one other mainstream language</li><li>Comfortable with SQL and noSQL databases - both populating and querying</li><li>Experience working with non-technical users - gathering and refining complex requirements</li></ul><p> </p><p><strong>About you</strong></p><ul><li>Honest, open, and authentic</li><li>Excellent communication, time management and organisational skills</li><li>A believer in processes with a keen eye for spotting inefficiencies</li><li>Pragmatic - interested in solving problems, not technology</li><li>Enjoys the responsibility that comes with experience</li><li>Team focused - you enjoy working to shared goals and helping others</li><li>Curious, with a desire and aptitude to learn new skills and contribute outside your direct role</li></ul><p> </p><p>This role offers a competitive base salary. This is a UK BASED FULLY REMOTE ROLE with a HQ in London if the Lead Engineer needs a physical hub to work in.</p><p> </p><p>Don't miss out on this opportunity to work with one of the best in the industry!</p><p> </p><p>If you're interested in this opportunity, submit your CV as soon as possible. Interviews will be arranged ASAP!</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice</p><p><strong>Security alert:</strong> scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself</p><img src="https://counter.adcourier.com/dG9ueS5rb3lyYXR0eS4wNDgyMC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif"> Desktop Support Engineer <h3>Tech Support Analyst Opportunity</h3><p>Are you passionate about technology and delivering exceptional support? Step into a dynamic role with a forward-thinking organisation, where your skills will drive innovative IT solutions and keep a thriving team moving seamlessly.</p><p><strong>The Role</strong><br />As a Tech Support Analyst, you'll be at the forefront of providing first-class IT support across the organisation. Your technical expertise will help troubleshoot, resolve issues, and implement new systems. You'll be a key player in ensuring smooth day-to-day operations, from managing service tickets to collaborating on exciting new tech initiatives.</p><p><strong>Key Responsibilities</strong></p><ul><li>Diagnose and resolve technical issues efficiently.</li><li>Maintain IT systems, schedule updates, and manage patches.</li><li>Provide support for cutting-edge third-party applications.</li><li>Contribute to knowledge management and improve internal processes.</li><li>Monitor user security and maintain compliance with IT standards.</li><li>Support hardware, including desktops, laptops, and printers.</li></ul><p><strong>What We're Looking For</strong></p><ul><li>ITIL v3 Foundation certification (minimum).</li><li>A-level education or equivalent (Math and English at grade C or above).</li><li>Strong technical understanding of Microsoft environments, network configurations, and security protocols.</li><li>Excellent communication and customer service skills.</li><li>A proactive, team-oriented mindset with a problem-solving attitude.</li></ul><p><strong>Technical Skills</strong><br />Experience with:</p><ul><li>Microsoft Office Suite</li><li>Windows OS</li><li>Active Directory</li><li>Email security systems like Mimecast</li><li>Network LAN/WAN and VLANs</li><li>SCCM for application packaging and deployment</li></ul><p><strong>What You Bring</strong></p><ul><li>A passion for IT and innovation.</li><li>The ability to juggle priorities and thrive under pressure.</li><li>A commitment to teamwork and delivering top-notch service.</li></ul><p><strong>Why Join Us?</strong></p><ul><li>Collaborative and inclusive work environment.</li><li>Opportunities for professional growth and certification.</li><li>A chance to work with cutting-edge technology.</li></ul><p>We want to hear from you if you're ready to take on challenges and make a real impact. Apply today and join a team that values teamwork, respect, and innovation!</p><p>Salary - £33,000 - £38,000 including hybrid working</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/V2lsbC5TdGVhZC4yNjE2OC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif"> Underwriter (French Speaking) <h1 class="font-600 text-2xl font-bold">Robert Half is partnering up with a global travel insurance company, looking for a French Speaking Underwriter to join the team. </h1><h2 class="font-600 text-xl font-bold">Overview</h2><p class="whitespace-pre-wrap break-words">An outstanding opportunity has emerged for a skilled Underwriter to join this dynamic organisation, working directly with the Underwriting Director and Managing Director in a role that combines analytic expertise with commercial acumen.</p><h2 class="font-600 text-xl font-bold">Key Responsibilities</h2><h3 class="font-600 text-lg font-bold">Risk Assessment &amp; Underwriting Excellence</h3><ul class="-mt-1 [li>&]:mt-2 [li>mark>&]:mt-2 list-disc space-y-2 pl-8"><li class="whitespace-normal break-words">Lead complex risk assessments through detailed analysis of financial statements, banking positions, and supporting documentation</li><li class="whitespace-normal break-words">Craft comprehensive assessment reports and visit summaries, providing strategic recommendations for client acceptance</li><li class="whitespace-normal break-words">Set competitive rates and conditions, delivering precise quotations</li><li class="whitespace-normal break-words">Review and prepare bonds, policies and membership certificates for Managing Director approval</li></ul><h3 class="font-600 text-lg font-bold">Portfolio Management &amp; Client Relations</h3><ul class="-mt-1 [li>&]:mt-2 [li>mark>&]:mt-2 list-disc space-y-2 pl-8"><li class="whitespace-normal break-words">Build and nurture a thriving portfolio of clients</li><li class="whitespace-normal break-words">Deliver exceptional customer care across all client interactions</li><li class="whitespace-normal break-words">Guide clients through application processes with expert knowledge</li><li class="whitespace-normal break-words">Maintain strong relationships with intermediaries</li><li class="whitespace-normal break-words">Conduct periodic client risk assessments through site visits and detailed interviews</li></ul><h3 class="font-600 text-lg font-bold">Leadership &amp; Oversight</h3><ul class="-mt-1 [li>&]:mt-2 [li>mark>&]:mt-2 list-disc space-y-2 pl-8"><li class="whitespace-normal break-words">Provide direction and guidance to the underwriting assistant team</li><li class="whitespace-normal break-words">Ensure monitoring activities meet rigorous company standards</li><li class="whitespace-normal break-words">Set the benchmark for service excellence and risk management</li></ul><h3 class="font-600 text-lg font-bold">Industry Analysis &amp; Market Intelligence</h3><ul class="-mt-1 [li>&]:mt-2 [li>mark>&]:mt-2 list-disc space-y-2 pl-8"><li class="whitespace-normal break-words">Stay at the forefront of travel industry developments</li><li class="whitespace-normal break-words">Conduct detailed market research and analysis</li><li class="whitespace-normal break-words">Generate valuable insights to anticipate market trends</li><li class="whitespace-normal break-words">Support product promotion and development initiatives</li></ul><h3 class="font-600 text-lg font-bold">Technical Excellence</h3><ul class="-mt-1 [li>&]:mt-2 [li>mark>&]:mt-2 list-disc space-y-2 pl-8"><li class="whitespace-normal break-words">Maintain meticulous client records and database accuracy</li><li class="whitespace-normal break-words">Review and refine bond and policy documentation</li><li class="whitespace-normal break-words">Handle complex enquiries with expertise and efficiency</li></ul><h2 class="font-600 text-xl font-bold">What Makes This Role Special</h2><p class="whitespace-pre-wrap break-words">This position represents a fantastic opportunity for an ambitious underwriter to make their mark in a forward-thinking organisation. The successful candidate will join a company that values analytic rigour, commercial awareness, and team spirit in equal measure.</p><p class="whitespace-pre-wrap break-words">Working alongside seasoned industry professionals, they'll have the chance to shape risk strategy, develop client relationships, and contribute to the company's continued success in the travel sector. The role offers an excellent blend of technical underwriting, client interaction, and strategic thinking.</p><p class="whitespace-pre-wrap break-words">The organisation promotes a collaborative environment where team spirit is paramount, and every team member's contribution is valued. For an underwriter looking to take the next step in their career, this role offers the perfect platform to showcase their expertise while continuing to grow professionally.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/R2FicmllbGEuR29tZXMuMDE2NTguMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif"> French Speaking Underwriter <p>Robert Half are assisting UK's market leading insurance organisation to recruit a French Speaking Underwriter on a permanent basis</p><p><strong>Role:</strong></p><p><strong>Responsibilities</strong></p><ul><li>The French Speaking Underwriter will provide a high standard of customer care.</li><li>To carry out assessments and underwriting for financial protection bonds and policies and memberships to the standards set by the company.</li><li>To maintain and develop a portfolio of clients.</li></ul><p><strong>Assessing and Underwriting</strong></p><ul><li>Assessing risks by analysis of prospective client's financial statements, bank positions, references and other supporting documentation.</li><li>Preparing detailed assessments and visit reports for presentation recommending acceptance or rejection of prospective clients.</li><li>Setting rates and conditions and finalising quotations.</li><li>Reviewing and checking bonds, policies and membership certificates.</li></ul><p><strong>Monitoring</strong></p><ul><li>Monitoring client risks including periodic visits and telephone interviews under the direction of the underwriters.</li><li>Reviewing bond and policy wordings and supporting documentation, as required by the underwriters.</li><li>Overseeing the monitoring of clients by the underwriting assistants team and ensuring it meets the standards set by the company, as required by the underwriters.</li></ul><p><strong>Administration </strong></p><ul><li>Providing instruction to the underwriting assistants when required.</li><li>Maintaining files and database information relating to clients, ensuring that all data is current, complete, and accurate.</li></ul><p><strong>Customer Care</strong> </p><ul><li>Providing a high level of customer care and assistance to prospective and existing clients. This includes assisting clients with all aspects of an application.</li><li>Responding in a knowledgeable and efficient manner to enquiries received. Also following up and concluding all enquiries.</li><li>Liaising with intermediaries regarding the status of new and renewing applications.</li></ul><p><strong>Profile:</strong></p><ul><li>The French Speaking Underwriter will have a minimum 2 years of experience in insurance underwriting or a similar role.</li></ul><p><strong>Skills &amp; Competencies:</strong></p><ul><li>The Underwriter must be able to speak fluent French</li><li>The French Speaking Underwriter will have strong analytical and decision-making skills with the ability to interpret complex data.</li><li>In-depth knowledge of insurance products, risk assessment, and underwriting principles.</li><li>Proficiency in using underwriting software and tools.</li><li>Excellent communication and negotiation skills.</li><li>Detail-oriented with strong organisational and time management abilities.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li></ul><p><strong>Company</strong></p><ul><li>UK's market leading insurance organisation with offices in London</li><li>Hybrid working - 2 days on-site - Central London</li></ul><p><strong>Salary &amp; Benefits</strong></p><p>The salary range/rates of pay is dependent upon your experience, qualifications or training.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/S2F6aW0uSGFzc2FuLjY4ODMzLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif"> Senior People Partner <p>Robert Half Office Team are currently recruiting for a Interim Senior People Partner near Fenchurch Street for a 6 month contract.</p><p>Role Overview:</p><p>The role of a Senior People Partner for the EMEA region is crucial in shaping and executing people strategies and ensuring alignment with overall objectives. You will be working closely with managers, leaders, and employees across the organization, providing comprehensive guidance on all HR matters. You will need to be versatile to focus on onboarding, employee relations, payroll and benefits administration, HR operations, compliance, talent acquisition, talent management, and employee engagement for your region.</p><p><strong>Main Responsibilities</strong></p><p>Onboarding:</p><ul><li>You will be responsible for the onboarding and orientation activities for new employees, including the preparation of onboarding materials and completion of necessary paperwork.</li></ul><p>Employee Relations:</p><ul><li>You will be the primary contact person for employee and manager inquiries and concerns and will offer guidance and support on matters such as performance improvement, conflict resolution, and adherence to company policies and procedures.</li><li><p>You will partner with the right parties to resolve employee relations issues, including conflicts, grievances, and performance concerns.</p></li><li><p>You will conduct exit interviews and analyze feedback to identify trends and areas for improvement.</p></li></ul><p>Payroll Support:</p><ul><li>You will support the payroll process, including timekeeping, payroll input to payroll vendor, working with payroll team and vendor on local requirements, where needed, and resolving payroll inquiries for your region.</li></ul><p>Benefits &amp; Administration:</p><ul><li><p>You will support employees with benefit enrollment, changes, and inquiries.</p></li><li><p>You will partner with benefits providers to ensure timely and accurate administration of benefits plans.</p></li></ul><p>Compliance to Labor Laws, HR Policies, and Procedures:</p><ul><li><p>You will ensure that the organization remains compliant with relevant employment laws and regulations to help mitigate legal risks.</p></li><li><p>You will support in maintaining compliance with local labor laws and regulations.</p></li><li><p>You will ensure that employees understand company policies and procedures and provide guidance on how to interpret and apply them.</p></li><li><p>You will assist in the development, communication, and implementation of HR policies and procedures and employee handbooks.</p></li><li><p>You will conduct audits when necessary to ensure compliance and will be the employees' first point of contact to answer any queries pertaining to the policies and procedures.</p></li><li><p>You will stay updated on HR trends, best practices, and employment laws to ensure compliance and provide valuable input to HR strategies</p></li></ul><p>Talent :</p><ul><li><p>You will partner with the OD Director to design, develop, and implement talent management initiatives, including performance management, succession planning, and employee learning development initiatives.</p></li><li><p>You will partner with the talent acquisition team to drive the recruitment and selection process for your region.</p></li><li><p>You will collaborate with other functions and managers to actively enhance employee engagement and morale in the organization through various initiatives such as employee surveys, recognition programs, team-building activities.</p></li><li><p>You will assist in the development and delivery of training programs to enhance employee skills and capabilities.</p></li><li><p>You will collaborate with managers to identify opportunities for career development and advancement.</p></li></ul><p> HR Operations/Employee Records:</p><ul><li><p>You will maintain and update employee records, including personal information, benefits, attendance, performance evaluations, etc.</p></li><li><p>You will ensure the accuracy, integrity, and confidentiality of employee data and files.</p></li></ul><p>Other Tasks:</p><ul><li><p>You will respond timely and effectively to HR-related tickets and inquiries from employees, providing quick resolution and exceptional customer service.</p></li><li><p>You will create HR metrics reports, prepare HR-related presentations, assist leaders with HR-related reporting.</p></li><li><p>You will perform other duties as assigned to support overall HR strategies.</p></li></ul><p>Qualifications and Experience:</p><ul><li>Minimum of 8-10 years of experience in an HR role, preferably with international exposure.</li><li>Bachelor's degree in human resources, business administration or a related field.</li><li>Experience working in a people or HR role in the EMEA region is an advantage.</li><li>Strong skills in Microsoft 365 with emphasis on PowerPoint and Excel skills; ability to create presentations, conduct data analytics, leveraging pivot tables</li><li>Critical thinking skills, with the ability to assess downstream impacts of decisions.</li><li>Self-driven, with the willingness to take the initiative to build and design HR-related programs and solutions.</li><li>Strong organizational time management skills and attention to detail, ensuring accuracy in all HR-related tasks.</li><li>Able to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.</li><li>Results-focused, with strong relationship-building skills.</li><li>Effective communication and interpersonal skills.</li><li>Strong problem-solving and decision-making abilities.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/UG9wcHkuRmFycXVoYXJzb25HcmFudC40MTM4Ny4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif"> Credit Controller <p>We are delighted to be working with an exciting business based in <strong>Wallingford</strong> that have a fantastic opportunity for a Credit Controller to join the team. This role focuses on managing debtor balances, ensuring timely collections, and delivering excellent customer service. This role would suit someone with previous credit control experience - offering up to <strong>£30,000 &amp; hybrid working</strong>.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct customer calls and emails to collect payments</li><li>Maintain detailed notes in the accounting system for reference</li><li>Review aged debt reports daily to track overdue balances</li><li>Focus on collecting aged debt (6 months+), and manage any problematic accounts</li><li>Collaborate with internal teams to resolve customer queries, ensuring prompt payments</li><li>Oversee credit referencing and monitor credit limits and payment terms</li><li>Record cash receipts daily and reconcile customer accounts</li><li>Send overdue account statements and reminders in line with company policy</li><li>Prepare cash and aging debtor reports, distributing them accurately and on time</li><li>Work closely with business managers to meet KPI targets</li><li>Occasional travel to other sites may be required</li></ul><p> </p><p><strong>What they're looking for: </strong></p><ul><li>Previous experience in credit control</li><li>Excellent communication and interpersonal skills</li><li>Strong written and verbal communication skills with a professional telephone manner</li><li>Self-motivated, eager to learn, and share knowledge</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RWxsZW4uQ2h1bmcuNzUyNzguMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif"> IT Support Engineer (Top SaaS Company!) <p><strong>IT Support Engineer (Top SaaS Company!) </strong></p><p><strong>Are you a Driven IT Support Engineer? </strong></p><p><strong>Are you looking to work for a fast growing company? </strong></p><p><strong>This SaaS company has grown by 200% in the last 12 months! </strong></p><p> </p><p><strong>Location:</strong> London, UK</p><p>Are you an IT professional with a passion for problem-solving and supporting end-users in a fast-paced environment? We are seeking a <strong>IT Support Engineer</strong> to join our London office and provide top-tier technical support. This role is based in London, Richmond Station. Which has fantastic links on the South West Trains the London Underground District line and also the London Overground North London Line. Also Richmond is very well connected via numerous Bus Routes.</p><p> </p><p>This will be a hybrid working environment. 3days in the office and 2 days from home From Richmond, London. More flex on offer if and when needed.</p><p> </p><p><strong>About the Role:</strong></p><p>As a <strong>IT Support Engineer</strong> you will be the primary IT support contact for our London office. You'll handle a wide array of responsibilities, from troubleshooting hardware and software issues to ensuring seamless video conferencing for critical meetings.</p><p><strong>What We're Looking For:</strong></p><ul><li><strong>Experience:</strong> Minimum of 4+years in IT support within IT Support Role <strong>Technical Skills:</strong> Advanced knowledge of Microsoft Office, SharePoint, and AV/VC systems (Zoom Rooms/Microsoft Teams).</li><li>Virtual &amp; Cloud Technologies including VMWare and Microsoft Azure.</li><li>Ensure that any backup / replication failures reported via the service desk, are investigated, resolved and, if required escalated to the Senior IT Support Engineer.</li><li>Excellent customer service at every opportunity.</li><li>Confident and clear communication in person, over the telephone, and in writing.</li><li>IT / Technical Support Experience.</li><li>Good knowledge and experience of Windows Server, VMWare, Veeam and Networking</li><li>Good knowledge and experience of O365, and Active Directory, Azure Active Directory</li><li>Experience of working with smart screens</li><li>Ability to support smart mobile devices</li><li><strong>Soft Skills:</strong> Strong communication and organisational abilities.</li></ul><p> </p><p>Excellent Benefits On offer</p><p><strong>3days in the office and 2 days from Home from Richmond, London</strong></p><p><strong>Bonus </strong></p><p><strong>Healthcare </strong></p><p><strong>Pension </strong></p><p><strong>4pm finish on a Friday. </strong></p><p><strong>Training and Career Development</strong></p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice</p><p><strong>Security alert:</strong> scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself</p><img src="https://counter.adcourier.com/dG9ueS5rb3lyYXR0eS40ODUwNC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif"> Finance Manager <p><strong>Job Purpose:</strong><br /> This role will ensure full responsibility for all day-to-day financial matters for the UK companies, reporting directly to the Group Finance Director. This role is based in our London office with flexible, hybrid working available (3 days in the office).</p><p><strong>About the Company:</strong><br />Robert Half is working with a company who is a dynamic SME outfitting company specializing in providing tailored solutions for businesses and individuals. As an SME, they pride themselves on their close-knit team environment, innovative approach, and commitment to delivering high-quality, customized outfitting services. Theirfocus on agility and personalized client service distinguishes them in the marketplace, making them a trusted partner for outfitting needs in various sectors.</p><p><strong>Principal Accountabilities:</strong></p><ul><li>Preparation of monthly management accounts for all UK companies to strict deadlines.</li><li>Production of monthly group consolidated management accounts.</li><li>Ensure compliance with relevant accounting standards.</li><li>Cash flow management, including weekly rolling cash forecasts.</li><li>Finalisation of weekly supplier payment runs.</li><li>Leading discussions with suppliers to increase credit terms offered to the company in conjunction with the accounts payable staff.</li><li>Weekly/monthly bank reconciliations for all accounts.</li><li>Preparation of monthly reconciliations of balance sheet items, including maintenance of fixed asset registers.</li><li>Processing of any intercompany sales invoices.</li><li>Preparation and submission of quarterly VAT returns for all UK entities.</li><li>Preparation of monthly payroll data ready for submission to the payroll bureau.</li><li>Calculation of all staff bonus and commission payments.</li><li>Preparation of year-end audit files.</li><li>Management and development of finance team members.</li><li>Develop and refine processes to build efficiencies within the team and its outputs.</li><li>Assist in the development of KPIs to manage team and business performance.</li><li>Any other duties as required by the Group Finance Director.</li></ul><p><strong>Knowledge, Skills, Qualifications &amp; Experience:</strong></p><ul><li>ACA/ACCA/CIMA qualified.</li><li>Minimum 2 years post-qualified experience, ideally in a similar role.</li><li>Experience of managing a team.</li><li>Excellent IT skills, including Excel.</li><li>Able to work under pressure and to tight deadlines, particularly during month-end.</li><li>Able to prioritize work and adapt to changing priorities.</li><li>Excellent organizational skills.</li><li>Ability to work on your initiative and as part of a team.</li><li>Proactive and solution-oriented.</li><li>Excellent written and verbal communication skills.</li><li>High attention to detail.</li><li>Experience using Business Central Dynamics 365 (preferred but not essential).</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice</p><p><strong>Security alert:</strong> scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself</p><img src="https://counter.adcourier.com/Q2hhei5NYWxhbi41MTEwMC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif"> Financial Accountant <p>We are looking for an Auditor or Financial accountant in industry to join a leading Facility Services companies as a Financial Accountant. Paying £55k and based in Central London (Hybrid Working). This role will involve cost accruals, revenue recognition, maintenance of the balance sheet, management accounts and payroll reconciliations.</p><p> </p><p><strong>The Role</strong></p><ul><li>Completion of balance sheet reconciliations, ensuring compliance with the UK&amp;I reconciliation requirements, and drive accuracy in financial reporting by proactively ensuring reviewer recommendations are implemented.</li><li>Perform Month-End Close activities, including the calculation, review and processing of all accruals, prepayments, revenue related transactions across customer contracts.</li><li>Balance sheet control activities, including preparation of prepayments, accruals, fixed assets, contract receivables, provisions.</li><li>Income Statement control activities, including analytical review procedures, customer profitability analysis, payroll review, overhead management.</li><li>Support the external audit, Group and UK&amp;I internal audits and Financial Controls &amp; Assurance reviews.</li></ul><p> </p><p> </p><p><strong>Your Profile</strong></p><ul><li>You will need to either be an Auditor or a Financial Accountant already working in industry.</li><li>Candidates who are part qualified, finalist, qualified by experience and fully qualified will all be considered.</li></ul><p> </p><p><strong>The Company</strong></p><p>The company is one of the world's leading Facility Services companies. They have a global turnover of over £1 Billion with over 450,000 employees globally. The company specialise in support services, property services, catering, security, and cleaning. </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice</p><p><strong>Security alert:</strong> scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself</p><img src="https://counter.adcourier.com/T2xpdmVyLldvbmcuMjc0NzguMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif"> Senior Management Accountant <p>We are looking for a Qualified Accountant from a Management Accounting background, to join one of the world's leading Facility Services companies as a Senior Management Accountant. Paying £65-68k and based in Weybridge (3 days a week in the office). This role will involve line management of a team of financial accountants.</p><p> </p><p><strong>The Role</strong></p><ul><li>Review of balance sheet reconciliations, ensuring compliance with the UK&amp;I reconciliation requirements, and driving accuracy in financial reporting by proactively ensuring reviewer recommendations are implemented.</li><li>Ensure Month-End Close activities, including the calculation, review and processing of all accruals, prepayments, revenue related transactions across customer contracts.</li><li>Balance sheet control activities, including preparation of prepayments, accruals, fixed assets, contract receivables, provisions.</li><li>Income Statement control activities, including analytical review procedures, customer profitability analysis, payroll review, overhead management.</li><li>Support the external audit, Group and UK&amp;I internal audits and Financial Controls &amp; Assurance reviews.</li></ul><p> </p><p><strong>Your Profile</strong></p><ul><li>You will need to be a fully qualified accountant.</li><li>You will need to come from a Management Accounting background, have full P&amp;L experience and have owned the month-end process.</li><li>The ability to business partner is also key, strong communications skills are therefore required.</li></ul><p> </p><p> </p><p><strong>The Company</strong></p><p>The company is one of the world's leading Facility Services companies. They have a global turnover of over £1 Billion with over 450,000 employees globally. The company specialise in support services, property services, catering, security, and cleaning. </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice</p><p><strong>Security alert:</strong> scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself</p><img src="https://counter.adcourier.com/T2xpdmVyLldvbmcuMzExMDQuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif"> Management Accountant <p>We are looking for an industry trained Management accountant or practice accountant with experience in preparing management accounts, to join a leading Facility Services companies as a Management Accountant. Paying £55k and based in Weybridge (3 days a week in the office, this role will involve cost accruals, revenue recognition, maintenance of the balance sheet, management accounts and payroll reconciliations.</p><p> </p><p><strong>The Role</strong></p><ul><li>Completion of balance sheet reconciliations, ensuring compliance with the UK&amp;I reconciliation requirements, and drive accuracy in financial reporting by proactively ensuring reviewer recommendations are implemented.</li><li>Perform Month-End Close activities, including the calculation, review and processing of all accruals, prepayments, revenue related transactions across customer contracts.</li><li>Balance sheet control activities, including preparation of prepayments, accruals, fixed assets, contract receivables, provisions.</li><li>Income Statement control activities, including analytical review procedures, customer profitability analysis, payroll review, overhead management.</li><li>Support the external audit, Group and UK&amp;I internal audits and Financial Controls &amp; Assurance reviews.</li></ul><p> </p><p><strong>Your Profile</strong></p><ul><li>You will need to an industry trained management accountant</li><li>Accountants coming from practice with experience in preparing management accounts for clients will also be considered.</li><li>Candidates who are part qualified, finalist, and fully qualified will all be considered.</li></ul><p> </p><p><strong>The Company</strong></p><p>The company is one of the world's leading Facility Services companies. They have a global turnover of over £1 Billion with over 450,000 employees globally. The company specialise in support services, property services, catering, security, and cleaning. </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice</p><p><strong>Security alert:</strong> scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself</p><img src="https://counter.adcourier.com/T2xpdmVyLldvbmcuMjE4NTUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif"> IT Support Analyst <p><strong>IT Support Engineer (1st / 2nd Line), Luton, Office Based </strong></p><p><strong>Location: Luton</strong><br /> </p><p>Are you passionate about technology and problem-solving? Do you have a knack for delivering outstanding IT support? Join our dynamic IT where you'll play a key role in keeping operations running smoothly.</p><p><strong>About the Role</strong></p><p>As an IT Support Engineer, you will be the first point of contact for IT incidents, service requests, and system-related queries in a fast-paced, ITIL-driven environment. Working closely with a small team, you will troubleshoot issues, escalate where necessary, and ensure high levels of service delivery. This role offers growth opportunities, making it ideal for recent graduates, those early in their IT careers, or professionals seeking a new challenge.</p><p><strong>Key Responsibilities</strong></p><ul><li>Incident Resolution: Provide 1st/2nd line support, ensuring incidents are logged, prioritized, and resolved within SLA timelines.</li><li>Technical Support: Assist end-users with hardware, software, and networking issues remotely and in-person.</li><li>System Monitoring: Perform daily checks, including backups, and proactively identify system performance issues.</li><li>Documentation &amp; Training: Maintain a knowledge base and deliver basic IT training to improve user experience.</li><li>Configuration &amp; Deployment: Set up and configure workstations, mobile devices, and other IT equipment.</li><li>Collaboration: Escalate unresolved issues to 2nd/3rd line teams and provide clear communication throughout.</li></ul><p><strong>Essential Skills &amp; Attributes:</strong></p><ul><li>Experience in a service desk or 1st/2nd line IT support role.</li></ul><ul><li>Familiarity with using service desk ticketing tools</li><li>Understanding of ITIL processes (Incident, Service Request, and Knowledge Management).</li><li>Basic networking knowledge and hands-on experience with Active Directory, Office 365, and standard desktop applications.</li><li>Strong communication skills with a customer-focused approach.</li><li>Ability to work independently, prioritize tasks effectively, and maintain a well-organized work style.</li></ul><ul><li>ITIL certification or other relevant IT qualifications.</li></ul><ul><li>Experience with remote desktop tools and mobile device management (e.g., Intune, EntraID, or AutoPilot).</li><li>Understanding of Microsoft 365 and remote access technologies (VPN, RDP).</li></ul><p><strong>Why Join Us?</strong></p><ul><li>Work in an exciting, fast-paced environment supporting cutting-edge aviation operations.</li><li>Be part of a collaborative and supportive IT team dedicated to professional excellence.</li><li>Opportunities for growth, development, and formal qualifications to advance your career.</li></ul><p>£30-35k (inclusive of on call rota payment) + Annual Bonuses</p><p><strong>Benefits: </strong></p><ul><li>Highly lucrative pension scheme (will double employee's contribution up to 12%)</li><li>Generous Annual Leave</li><li>Private Health care</li><li>Certification &amp; Qualification financial support</li><li>+ Much More!</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi4zMTY4MS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif"> Credit Controller <p>Robert Half is representing a well-established, respected group business based in Luton to find an experienced Credit Controller. This is an excellent opportunity for an individual who has a proven track record in managing complex ledgers and can effectively present financial information to key stakeholders. If you thrive in a dynamic and collaborative environment and have a strong background in credit control, we want to hear from you.</p><h3 class="jobSectionHeader"><strong>Key Responsibilities:</strong></h3><ul><li><strong>Portfolio Management</strong>: Take full ownership of a portfolio of high-value key and regional customers, managing the full collections cycle, including payment plans, stop supplies, dispute management, and ensuring customer accounts are fully reconciled.</li><li><strong>Stakeholder Interaction</strong>: Actively engage in regular team meetings to ensure the smooth running of credit control operations.</li><li><strong>Dispute Management</strong>: Work cross-functionally with teams and Regional Managers to ensure that invoice disputes are proactively recorded and resolved in a timely manner.</li><li><strong>Point of Contact</strong>: Serve as the direct point of contact for key and customers, providing them with support and assistance when necessary.</li><li><strong>Team Collaboration</strong>: Foster effective teamwork between the credit control team and other cross-functional departments to streamline processes and ensure customer satisfaction.</li><li><strong>Project Support</strong>: Take ownership of ad hoc projects and support the team as required, contributing to the overall improvement of credit control processes.</li><li><strong>Cash Collection Focus</strong>: Ensure activities are targeted at maximising cash collection and reducing overdue debt to contribute to the financial health of the business.</li><li><strong>Compliance &amp; Reporting</strong>: Ensure all activities, including reporting and business reviews, are performed in line with company policy, internal control procedures, and the month-end timetable.</li></ul><h3 class="jobSectionHeader"><strong>Key Skills &amp; Experience:</strong></h3><ul><li>Proven experience as a Credit Controller with the ability to manage a diverse ledger, including high-value accounts.</li><li>Strong knowledge of credit control processes, payment plans, and dispute management.</li><li>Experience presenting financial information to stakeholders and working with senior management.</li><li>Excellent communication and interpersonal skills, with the ability to build effective relationships across teams and departments.</li><li>High level of attention to detail and a proactive approach to managing tasks and solving issues.</li><li>Strong organisational and time-management skills.</li><li>Ability to work under pressure and meet deadlines while maintaining accuracy.</li></ul><h3 class="jobSectionHeader"><strong>Benefits:</strong></h3><ul><li><strong>Competitive Salary</strong></li><li><strong>4 Days On-Site</strong>: Offering flexibility with work from the office, allowing you to collaborate closely with the team and stakeholders.</li><li>A supportive working environment with opportunities for career growth and development.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/a2F0eS5iYXJ0bGV0dC4wODY2Ny4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif"> Corporate Finance Analyst <p>Robert Half are pleased to partner with a fast-paced PE backed business in Cambridge to hire their next revenue operations analyst. The role involves calculating sales commissions, forecasting, KPI processes, drive timely billing, improved revenue operations and reporting. The revenue operations analyst is a new role created to build out, administer and drive the global renewals process. Additionally, this position will play a critical role in analysing and forecasting revenue trends, ensuring accuracy in timely billing and reporting. The role will partner and collaborate with different functional teams, possess an analytical mindset, proficiency in data analysis and will report into the Commercial Finance Manager, it is a hybrid role based in Cambridge.</p><p><strong><br /> Key Responsibilities:</strong></p><ul><li>Ensure all new and annual renewals are entered timely and correctly in the CRM with the appropriate CPI increases.</li><ul><li>Identify revenue leakage and areas of opportunity.</li><li>Report on annual increases.</li><li>Ensure revenue renewal forecasting accuracy, as part of month end close.</li><li>Coordination with sales and the customer success leads to execute timely billing, revenue forecasting and renewals.</li><li>Ensure accurate reporting of ACV, M&amp;S, training, support, etc.</li><li>Monitor and analyse customer retention and churn metrics.</li></ul></ul><ul><li>Pipeline and sales productivity reporting; delivering accurate regional, product, and individual sales performance reporting; turning raw data into actionable insights.</li><li>Sales forecasting, working closely with sales to ensure data accuracy of opportunities in CRM (HubSpot) assisting sales with any updates required.</li></ul><ul><li>Prepare and maintain monthly, quarterly, and annual revenue reports, highlighting key metrics and performance indicators.</li><li>Calculate sales commission; provide insights and recommendations for enhancing and improving the Sales Commission Policy</li><li>Assist in the development of process documentation</li><li>Conduct ad-hoc financial analysis to support business initiatives.</li><li>Deliver sales metrics, dashboards and other ad-hoc analytical tasks</li><li>Provide ongoing support and training to end-users.</li><li>Support the implementation of revenue-related systems and tools to streamline renewals, billing, reporting and analysis.</li></ul><p> </p><p><strong>Qualifications:</strong></p><ul><li>Qualified Accountant (minimum 2 years PQE) with a recognised accounting body (ACA, CIMA, ACCA or equivalent)</li><li>Strong analytical skills with the ability to interpret complex data and present findings clearly.</li><li>Proficiency in Excel and financial modelling; experience with analytics tools (e.g., Tableau, Power BI) is a plus.</li><li>Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.</li><li>Detail-oriented, with strong organizational and time-management skills.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice</p><p><strong>Security alert:</strong> scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself</p><img src="https://counter.adcourier.com/SmltLlN0ZXZlbnMuNjg4ODIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif"> Compliance Director (SMF16) - UHNW Wealth Management <p><strong>Compliance Director (SMF16)</strong></p><p><strong>Wealth Management firm</strong></p><p><strong>£120K-£135K + bonus </strong></p><p><strong>London - hybrid working</strong></p><p>The Compliance Director is responsible for overseeing and managing the day-to-day operations of a wealth management firm while ensuring compliance with the FCA regulations and other relevant legal and regulatory requirements.</p><p>This role requires a strong understanding of financial services, operational efficiency, risk management, and compliance procedures in a highly regulated environment.</p><p><strong>Key Responsibilities:</strong></p><ol><li><strong> Compliance and Risk Management: </strong></li></ol><ul><li>Lead the compliance function, ensuring the firm adheres to FCA regulations and all other relevant laws, rules, and standards (such as MiFID II, GDPR, Anti-Money Laundering (AML), and Consumer Duty (CD).</li><li>Develop, implement, and maintain a robust compliance framework, identifying and managing compliance risks.</li><li>Oversee internal compliance audits and reviews to ensure operational activities are aligned with regulatory requirements.</li><li>Ensure the firm's processes are aligned with FCA and SEC conduct of business rules, anti-money laundering (AML) policies, and customer protection standards.</li><li>Stay current with regulatory changes, assess their impact on the firm's operations, and lead the firm's response to any new compliance obligations.</li><li>Provide advice to senior management on compliance and regulatory issues, including the impact of emerging regulatory changes.</li></ul><ol start="2"><li><strong> Operations Management:</strong></li></ol><ul><li>Oversee and manage the operational activities of the wealth management firm, including client onboarding, trade execution, portfolio management systems, and reporting processes.</li><li>Ensure the firm's operations are efficient, cost-effective, and scalable, optimizing processes and systems to improve productivity.</li><li>Develop and implement operational policies, procedures, and controls to safeguard the firm's integrity, protect clients' assets, and ensure smooth execution of transactions.</li><li>Supervise the back-office functions, including finance, office management, legal and compliance.</li></ul><ol start="3"><li><strong> Leadership &amp; Team Management: </strong></li></ol><ul><li>Lead and manage a team of compliance officers, operational staff, and other key personnel, providing coaching, development, and performance management.</li><li>Promote a culture of regulatory and operational excellence across the organization.</li><li>Collaborate with senior management to drive business objectives while ensuring regulatory compliance is embedded in all activities.</li><li>Coordinate with other departments, including legal, risk, IT, and investment teams, to ensure integrated and seamless operations.</li></ul><ol start="4"><li><strong> Reporting &amp; Documentation:</strong></li></ol><ul><li>Maintain and oversee compliance and operational records, ensuring they are accurate, up-to-date, and compliant with FCA reporting requirements.</li><li>Prepare and submit regulatory reports to the FCA and other relevant authorities, ensuring that reporting deadlines are met.</li><li>Monitor and report on key performance indicators (KPIs) for operations and compliance activities, providing insights and recommendations to senior leadership.</li></ul><ol start="5"><li><strong> Client Interaction:</strong></li></ol><ul><li>Work closely with the client-facing teams to ensure that client-related activities (e.g., investment transactions, account management) comply with all regulatory requirements.</li><li>Address client concerns related to operational or compliance matters, ensuring high standards of service and communication.</li></ul><ol start="6"><li><strong> Business Continuity &amp; Crisis Management:</strong></li></ol><ul><li>Develop and implement business continuity and disaster recovery plans to minimize operational disruptions in case of unforeseen events.</li><li>Provide leadership and crisis management expertise in situations involving compliance breaches or operational failures.</li></ul><p><strong>Skills &amp; Qualifications:</strong></p><ul><li>Significant experience in compliance within an FCA-regulated wealth management firm.</li><li>In-depth knowledge of FCA regulations and financial services compliance requirements (e.g., MiFID II, AML, CD).</li><li>Strong understanding of wealth management products, services, and investment strategies.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice</p><p><strong>Security alert:</strong> scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself</p><img src="https://counter.adcourier.com/Y2hyaXMuaGVuc29uLjQwNDUwLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif"> Accounts Receivable Assistant <p><strong>Company</strong></p><p>This is a globally recognised and expanding tech marketing business based in central London. They work with top financial institutions and banks globally, providing intuitive in-app technology to improve customer experiences. With a strong presence across the UK, US and expanding in Europe; they are continuously seeing year-on-year growth.</p><p>They are now looking to hire a talented Accounts Receivable Assistant to join their high-performing finance team department. </p><p><strong>Role</strong></p><p>Working within a small but dynamic finance team, the Accounts Receivable Assistant will support on day to day financial operations across AR &amp; AP. They will take on a number of key duties including:</p><ul><li>Assist with setting up new customer accounts, including conducting credit checks.</li><li>Regularly maintaining and updating the billing information.</li><li>Ensure billing details for existing customers are accurate and up-to-date.</li><li>Collaborate with relevant teams to improve end to end O2C processes.</li><li>Assist with timely cash collection.</li><li>Manage cash transactions and forecasting.</li><li>Create cash receipts and payments and assist with short-term cash flow forecasting to support decision making.</li><li>Process and handle supplier invoices from receipt through to payment.</li><li>Support process improvements and financial analysis.</li></ul><p><strong>Profile</strong></p><p>The ideal profile for this Accounts Receivable Assistant role, should have the following attributes:</p><ul><li>Ideally 1-2 years of experience within a similar Accounts Receivable / Sales Ledger capacity.</li><li>Experience in chasing/handling collections with various levels of customers.</li><li>Excellent communication skills both written and verbal.</li><li>Strong double entry knowledge.</li><li>Confident with Microsoft Excel.</li><li>Experience with Google Sheets / NetSuite would be advantageous.</li></ul><p><strong>Salary &amp; Benefits</strong></p><p>£33,000 to £37,000 plus benefits including:</p><ul><li>Study package</li><li>Company bonus scheme</li><li>25 days holiday + bank holidays</li><li>Hybrid working</li><li>Pension scheme</li><li>Private medical scheme</li><li>Regular company socials &amp; more!</li></ul><p>The salary range/rates of pay is dependent upon your experience, qualifications or training.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice</p><p><strong>Security alert:</strong> scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself</p><img src="https://counter.adcourier.com/RGF2aWQuU2hvZ2Vsb2xhLjMzMDM5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2