Credit Controller in East England

What is a credit controller?

An organisation’s cashflow health depends on the skill of their credit controller. They ensure that revenue and credit owed to the company is paid in a timely and accurate manner.Credit control jobs involve assessing and managing the business’ credit risk by ensuring that new customers are thoroughly vetted and that the company month-end accounts are reconciled. If payment problems arise, they will step in to find a resolution and to highlight any potential debtor issues which may arise in future.

Credit controller job description and responsibilities

A credit controller’s primary function is to collect and reconcile credit notes and invoices owed to the company. They manage customer accounts, ensuring that new customers have healthy credit and that existing customers have settled monthly accounts in a timely manner.Credit controllers are heavily involved in customer interaction, so need excellent communication skills, good levels of diplomacy and the ability to inspire customer loyalty and satisfaction. They work within a wider finance and accounting team, and usually report to the credit control supervisor, credit control manager or the credit manager.Credit controller duties and responsibilities include:Creating and upholding payment procedures and policies that ensure timely paymentResponding to client queriesKeeping customer retention levels highReconciling accountsProviding administrative support to finance teamKeeping close watch on debtor account balancesReducing debtors’ ‘Days Sales Outstanding’Ensuring the team adhere to credit and collection proceduresCustomer relations

Credit controller qualifications, skills and experience

When hiring for a credit controller role, the majority of employers will be looking for professionals with 2 – 3 years’ experience in credit control. Experience in professional services or a software environment is beneficial, as are qualifications like ACA.

Credit controller skills in demand

The strongest candidates will have excellent customer services skills. Although it isn’t essential for credit controllers to have a degree, they should also possess some of the following qualities:Experience with ERP systemsExcellent interpersonal skillsTenacityExcellent communication skillsGood negotiation skillsAble to clearly explain financial mattersBusiness acumenHigh attention to detailProblem solving skillsThe ability to prioritise a heavy workloadGood analytical skills

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Salary for Credit Controller in East England
27750 - 33500
25th Percentile
27750
Little or no prior experience in the position; still developing relevant skills. Demand: Low
50th Percentile
30750
Some prior experience in the position; has several relevant skills. Demand: Moderate
75th Percentile
33500
Extensive prior experience in the position; has mastered relevant skills. Demand: High
Projected salaries for related positions Position title 25th Percentile 50th Percentile 75th Percentile Part-Qualified Management / Financial Accountant 41750 43500 46750 Assistant Management / Financial Accountant 30500 34750 38000 Junior Financial Analyst 33500 37000 39250 Accounts Assistant 27000 29250 31500 Purchase Ledger Manager 42500 46250 50250 Purchase Ledger Clerk 26500 30250 33500 Sales Ledger / Billings Manager 41750 45500 48750 Sales Ledger / Billings Clerk 27750 30500 41750 Credit Control Manager 43500 46750 49750 Payroll Manager / Supervisor 43500 49250 54000 Payroll Administrator / Clerk 29750 31750 35000

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