Help Desk Manager Jobs in Whitby, ON

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Office Manager

North York, ON
onsite
Permanent
70000 - 100000 CAD / Yearly
We are looking for a highly organized and dependable Office Coordinator to support daily executive and office operations for a busy real estate brokerage in North York, Ontario. This position suits someone who can stay ahead of priorities, coordinate multiple activities at once, and maintain a careful and composed presence when dealing with confidential matters. The successful candidate will help streamline schedules, communications, documentation, and administrative processes so leadership can remain focused on business goals and client relationships. Responsibilities:• Oversee complex scheduling for senior leadership, evaluate incoming meeting requests, and adjust calendars to accommodate shifting priorities.• Organize meetings with staff, clients, and external contacts by confirming logistics, preparing materials, and ensuring all participants are well informed.• Review incoming messages and correspondence, prepare thoughtful responses when appropriate, and bring urgent items to leadership attention.• Maintain clear tracking of deadlines, follow-ups, and outstanding commitments to support consistent execution of business priorities.• Create, edit, and proofread presentations, reports, contracts, and other business documents with a high level of accuracy.• Coordinate travel arrangements, including itineraries, bookings, and supporting documentation for business-related trips.• Process invoices and expense submissions while keeping administrative records, files, and documentation up to date and well organized.• Support the planning and execution of leadership sessions, company functions, and client-facing events.• Contribute to special projects and recommend practical improvements that enhance office efficiency and administrative workflows.• Handle sensitive business information with discretion and care at all times.
2026-10-02T00:00:00Z

Office Manager

Mississauga, ON
onsite
Temporary
30.4 - 35.2 CAD / Hourly
We are looking for an experienced Office Manager to provide hands-on administrative and operational support for a busy team in Mississauga, Ontario. This Long-term Contract opportunity is ideal for someone who is highly organized, self-directed, and comfortable managing both executive support duties and day-to-day office coordination in a fast-paced environment. The successful candidate will bring strong judgement, attention to detail, and the ability to keep priorities moving smoothly while handling confidential information with professionalism. Responsibilities: • Provide senior-level administrative support by preparing documents, presentations, and correspondence for leadership and internal teams. • Coordinate meetings, calendars, and office events while ensuring conference rooms and shared spaces are scheduled effectively. • Manage expense submissions and reconciliation activities with accuracy, including follow-up on invoices and related records. • Oversee daily office operations such as incoming mail, package handling, storage organization, and vendor coordination. • Maintain a proactive working relationship with external service providers, including office facilities and storage partners, to support smooth operations. • Partner with internal teams such as IT to address office needs, resolve issues promptly, and improve administrative processes. • Create and maintain clear process documentation to support consistency, efficiency, and knowledge sharing across office functions. • Communicate regularly with senior leadership by providing timely updates, coordinating requests, and supporting shifting business priorities.
2026-10-07T00:00:00Z

Desktop Support Analyst

Brampton, ON
onsite
Permanent
65000 - 75000 CAD / Yearly
We are looking for a Desktop Support Analyst to provide reliable technical assistance to employees in Brampton, Ontario. In this role, you will support day-to-day end-user computing needs, maintain core desktop and account administration processes, and help keep workplace technology secure and efficient. This opportunity is well suited to someone who enjoys solving technical issues, supporting a diverse user base, and contributing to stable IT operations. Responsibilities:• Deliver front-line technical support for desktops, laptops, mobile devices, printers, and other workplace hardware used by employees.• Investigate and resolve service desk tickets, user requests, and technical incidents in a timely and thorough manner.• Diagnose issues involving operating systems, business applications, hardware components, printing, and remote connectivity, escalating more complex problems when needed.• Set up, update, and retire user accounts, access rights, and group memberships while maintaining compliance with organizational security standards.• Assist with employee onboarding and offboarding by preparing equipment, configuring access, and ensuring account changes are completed accurately.• Install, configure, and maintain desktop equipment, operating systems, software packages, and patches across the end-user environment.• Track IT assets, keep support records current, and help coordinate device replacements and hardware lifecycle activities.• Provide support for Microsoft 365 tools, Active Directory administration, password issues, and basic backup or recovery tasks.• Troubleshoot network and remote access problems involving Wi-Fi, internet connectivity, switches, routers, wireless access points, and related infrastructure.• Contribute to technical documentation, knowledge articles, and continuous improvement initiatives while promoting safe computing practices across the organization
2026-09-25T00:00:00Z

Manager - Contact Centre Operations Quality

Markham, ON
onsite
Permanent
95000 - 105000 CAD / Yearly
We are looking for a strategic quality leader to oversee contact centre quality operations in Markham, Ontario within a regulated utilities and infrastructure environment. This role is responsible for strengthening evaluation practices across internal teams and external partners, improving consistency in customer experience, and turning quality findings into measurable operational improvements. The successful candidate will guide quality governance, support AI-enabled interaction assessments, and work closely with cross-functional stakeholders to maintain high standards of service, compliance, and performance. Responsibilities: • Lead and mentor a team of quality assurance professionals by setting performance expectations, supporting skill development, and reinforcing consistent evaluation practices. • Oversee quality delivery across in-house operations and third-party service providers by establishing service expectations, controls, and governance processes that promote reliable customer outcomes. • Build and maintain quality scorecards and reporting tools that track key trends, channel and vendor performance, compliance results, and areas requiring corrective action. • Run regular calibration sessions with internal reviewers, vendor quality teams, and operational leaders to improve scoring alignment and reduce inconsistencies in evaluations. • Convert audit results and interaction reviews into targeted coaching priorities, training updates, knowledge improvements, and recommendations for process or technology enhancements. • Manage recurring operational reviews with leadership and partner teams to communicate performance results, monitor risks, track action items, and advance continuous improvement plans. • Provide oversight for AI-supported quality evaluation by helping maintain scoring criteria, monitoring performance changes, validating results through human review, and controlling updates across channels. • Partner with operations, training, product, and compliance teams to ensure quality methods, sampling practices, and data handling processes align with privacy, security, and regulatory obligations. • Support remediation efforts through to completion by confirming corrective actions are implemented and assessing whether improvements have delivered the intended impact. • Travel occasionally as needed to collaborate with stakeholders and support quality initiatives across the broader organization.
2026-10-07T00:00:00Z

4 results for Help Desk Manager in Whitby, ON