Process Improvement Specialist Jobs in Ottawa, ON

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Accounting Manager/Supervisor

Ottawa, ON
onsite
Permanent
110000.00 - 129000.00 CAD / Yearly
We are looking for an experienced Accounting Manager/Supervisor to lead financial operations and provide clear, reliable reporting for leadership and governance groups in Ottawa, Ontario. This position is suited to a collaborative leader who can guide a finance team, strengthen controls, and translate complex financial information into practical business insight. The successful candidate will play an important role in planning, audit coordination, process improvement, and the ongoing development of efficient accounting practices. Responsibilities:• Produce and present monthly financial results, analysis, and supporting commentary to management, executives, provincial partners, and the Board of Directors.• Oversee daily accounting activities across the finance function, reviewing transactions, workflows, and staff output to maintain accuracy and efficiency.• Guide audit preparation for interim and year-end reviews, working closely with external auditors and internal stakeholders to ensure a smooth process.• Partner with senior finance leaders to communicate audit outcomes and key financial matters to the Audit Committee and Board of Directors.• Evaluate opportunities to improve finance operations through technology, including supporting accounting system implementation or upgrades and related process enhancements.• Approve and enforce accounting policies, procedures, reconciliations, and control activities to support compliance and dependable financial reporting.• Prepare cash flow analysis and develop ad hoc financial reports to support planning, decision-making, and operational needs.• Strengthen internal control practices and financial risk management measures to promote sound stewardship of organizational funds.• Lead, coach, and develop Finance Unit employees through recruitment, training, performance management, and succession planning initiatives.
2026-10-23T14:24:09Z

VP/Director of Finance

Ottawa, ON
onsite
Permanent
120000.00 - 130000.00 CAD / Yearly
Controller (Bilingual)Location: Downtown Ottawa | Free ParkingIndustry: Not-for-Profit | Unionized EnvironmentOur client, a well-established national not-for-profit organization, is seeking a fully bilingual Controller to lead finance and administrative operations in a unionized environment. Reporting to senior leadership, this role supports an annual budget of approximately $41M and is responsible for financial stewardship, compliance, reporting, payroll oversight, and administrative leadership across national and regional offices.This is an excellent opportunity for a hands-on, collaborative finance leader who enjoys working in a mission-driven organization and can balance strategic insight with day-to-day operational execution.Key ResponsibilitiesFinancial Management & Reporting<ul><li>Lead the preparation and coordination of the annual operating budget of approximately $41M.</li><li>Oversee day-to-day accounting operations, including internal controls, cash flow, accounting policies, and investments.</li><li>Prepare financial statements, management reports, budget-to-actual analyses, and other financial reporting for leadership.</li><li>Monitor financial performance, investigate variances, and provide recommendations to senior leaders.</li><li>Ensure compliance with all statutory and regulatory requirements, including CRA, payroll, and Statistics Canada filings.</li><li>Act as the primary contact for internal and external audits and coordinate all related activities.</li><li>Support contract review and negotiations for goods, services, and cost-saving opportunities.</li><li>Provide financial guidance to internal stakeholders, vendors, financial institutions, and external partners.</li><li>Maintain and monitor membership-related financial and reporting data across multiple bargaining units.</li></ul>HR, Payroll & Administration<ul><li>Oversee payroll administration, employee benefits, and HR-related budget impacts.</li><li>Ensure compliance with collective agreements, employment legislation, and internal policies.</li><li>Support hiring administration, attendance tracking, benefits coordination, and employee support processes.</li><li>Promote a positive, inclusive workplace through strong HR and administrative practices.</li><li>Oversee office operations, facilities, equipment, reception, and administrative support functions.</li></ul>National & Regional Support<ul><li>Serve as a financial and administrative resource to national leadership and regional offices.</li><li>Provide guidance on financial procedures, compliance requirements, and administrative best practices.</li><li>Identify opportunities to improve processes and strengthen shared services across the organization.</li></ul>Team Leadership<ul><li>Supervise and mentor a team of 3 Bookkeepers and 5 Accounting Assistants.</li><li>Foster a culture of accountability, collaboration, and continuous improvement.</li></ul>
2026-10-16T18:03:49Z

Patient Services Manager

Ottawa, ON
onsite
Permanent
88000.00 - 105000.00 CAD / Yearly
Robert Half is partnering with an organization that's looking to add a Patient Service Manager to their growing team. This is a full-time/permanent role on site. Responsibilities:<ul><li>Supervise and guide the Patient Services team to regularly provide outstanding, empathetic, and professional support to patients, referring offices, and other key partners.</li><li>Manage day-to-day operations by overseeing staffing levels, scheduling, task allocation, and workflow effectiveness to meet service goals and operational demands.</li><li>Create, introduce, and uphold service expectations across all communication channels, including phone and email interactions.</li><li>Serve as the main point of escalation for challenging patient issues, complaints, and service recovery matters, ensuring prompt and suitable resolution.</li><li>Review feedback from patients and referring offices to spot patterns, resolve service shortcomings, and introduce enhancements that strengthen the patient experience.</li><li>Maintain the accuracy, organization, and timely communication of information entering and leaving the Patient Services department to support seamless care and efficient workflows.</li><li>Evaluate team performance, operational processes, and staffing needs to uncover ways to increase efficiency, remove obstacles, and maximize available resources.</li><li>Define, track, and present key performance metrics to measure team output, service quality, productivity, patient satisfaction, and operational success.</li><li>Analyze data and performance patterns to determine improvement opportunities, set measurable targets, and carry out plans to achieve results.</li><li>Design and implement strategies that support employee engagement, retention, and team performance while preserving excellent service delivery.</li><li>Recognize opportunities to simplify processes, strengthen information flow, and improve collaboration between Patient Services and other departments.</li><li>Identify and assess emerging technologies, systems, and tools that can boost call centre performance, improve workflows, enhance information management, and elevate the patient experience.</li><li>Take the lead in, or contribute to, the rollout of new systems, technologies, and process enhancements.</li><li>Partner with Operations, Finance, Human Resources, and other stakeholders to strengthen workflows, reporting, communication, and coordination throughout the organization.</li></ul>
2026-10-22T17:58:44Z

Manager, Complex Accounting

Ottawa, ON
onsite
Permanent
120000.00 - 140000.00 CAD / Yearly
We are looking for an experienced Manager, Complex Accounting to lead the delivery of accurate, timely, and compliant financial reporting in Ottawa, Ontario. This position is suited to a finance leader who can navigate complex accounting matters, strengthen reporting processes, and support high-quality analysis across the organization. The successful candidate will bring strong knowledge of IFRS, sound judgement in addressing technical accounting issues, and the ability to guide a team in a demanding, deadline-driven environment. Advantages:RSP matching program. Condensed worked weeks in the summer months. Bonus potential. Hybrid role with paid parking downtown. Benefits immediately. Responsibilities:• Lead the review and oversight of complex accounting matters and significant financial transactions to ensure accurate treatment and reporting.• Plan for the adoption of new accounting standards and coordinate their implementation across reporting processes.• Identify technical accounting concerns early and introduce practical improvements that increase efficiency and consistency.• Manage the year-end and ongoing audit process for multiple entities, serving as the primary liaison with external auditors.• Build effective working relationships with operational teams and finance colleagues to support clear communication and aligned reporting outcomes.• Guide initiatives that improve the preparation of reporting schedules, including the use of automation to simplify recurring activities.• Supervise and mentor the financial reporting team, setting clear expectations and supporting the delivery of financial statements, reports, and analysis.• Organize competing priorities and monitor timelines closely to ensure all reporting obligations are completed on schedule.Complex
2026-10-23T14:24:09Z

Controller

Ottawa, ON
onsite
Temporary
39.00 - 45.00 CAD / Hourly
We are looking for an experienced Controller to support a non-profit organization in Ottawa, Ontario through a Long-term Contract position. This role is ideal for a finance specialist who brings strong accounting leadership, hands-on experience with contribution agreements, and the ability to oversee reporting, budgeting, payroll, and month-end activities. The successful candidate will help maintain accurate financial operations, strengthen reporting processes, and provide dependable financial insight to support organizational decision-making. Responsibilities:• Oversee day-to-day accounting operations, ensuring financial records are accurate, complete, and maintained in accordance with organizational and reporting standards.• Lead month-end and year-end close activities, including account reconciliations, journal entries, and timely preparation of financial results.• Prepare financial statements, internal reports, and ad hoc analysis to support leadership with planning and decision-making.• Manage budgeting activities by coordinating forecasts, monitoring variances, and providing clear explanations of financial performance.• Administer payroll processes and help ensure employee payments, remittances, and related records are handled correctly and on schedule.• Support the financial administration of contribution agreements by tracking funding requirements, monitoring compliance obligations, and preparing associated reports.• Use accounting systems, CRM platforms, and reporting tools such as Excel and Crystal Reports to produce meaningful financial information.• Contribute to ongoing improvements in accounting procedures, controls, and reporting workflows to enhance efficiency and accuracy.
2026-10-05T19:48:44Z

5 results for Process Improvement Specialist in Ottawa, ON