Bilingual Customer Service Associate Jobs in Markham, ON

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Sr. Customer Service Representative

Toronto, ON
remote
Temporary
25.00 - 27.00 CAD / Hourly
We are looking for a Sr. Customer Service Representative to join a machinery manufacturing organization in Toronto, Ontario on a Long-term Contract basis. This position acts as a key point of contact for customers while coordinating with sales, production, logistics, and finance to ensure orders move efficiently from initial request through final delivery. The role also contributes to forecast visibility, documentation accuracy, and timely communication, helping create a dependable customer experience and strong operational support across the business. Responsibilities: • Oversee the complete order cycle, including order entry, documentation review, status follow-up, and delivery coordination to ensure accuracy and timeliness. • Respond to customer inquiries regarding product availability, expected lead times, shipment progress, and delivery schedules with clear and proactive communication. • Maintain well-organized customer records, including commercial agreements, contracts, correspondence, and supporting account documentation. • Administer customer portal activities such as purchase order confirmations, shipment document uploads, and advance shipping notifications. • Work closely with sales, manufacturing, and logistics teams to prevent order discrepancies and support smooth fulfilment activities. • Monitor outstanding receivables, send account-related updates to customers, and escalate overdue payment issues that may affect future shipments. • Support sales planning by reviewing opportunity pipelines, highlighting items approaching expected close dates, and contributing to quarterly shipment and revenue forecasts. • Analyse forecast performance against actual results, prepare funnel and conversion updates, and provide information that supports planning discussions. • Coordinate finance-related customer documentation, including reconciliations, guarantees, letters of credit, and audit support requirements. • Prepare and process customer and vendor paperwork, including proforma invoices and inspection-related documents, while ensuring shipment documentation meets required standards.
2026-11-07T00:00:00Z

Bilingual Help Desk/Application Support, D365 F+O

Mississauga, ON
remote
Temporary
30.00 - 45.00 CAD / Hourly
We are looking for a bilingual Help Desk/Application Support specialist to join a contract opportunity in Ontario. This role combines day-to-day technical support for employees with application support for Dynamics 365 F&O and CE, making it ideal for someone who enjoys balancing user service with system troubleshooting. The selected candidate will provide responsive assistance across end-user technology, maintain strong documentation practices, and work closely with internal teams and external partners to resolve issues efficiently. Responsibilities:• Deliver first- and second-level technical support for desktops, laptops, mobile devices, printers, phones, network connectivity, and business software used across the organization.• Manage incoming service requests through the ticketing platform by recording complete details, assigning the correct priority, communicating progress, and ensuring timely resolution.• Support employee onboarding and offboarding by preparing equipment, setting up user profiles, provisioning accounts, and granting appropriate application access.• Administer routine Active Directory activities such as password resets, account updates, and security group maintenance.• Diagnose and resolve user issues related to Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive, as well as Windows operating systems.• Coordinate with senior technical teams when issues require escalation, while retaining accountability for follow-up and closure of assigned incidents.• Keep support documentation current by updating knowledge articles, recording troubleshooting steps, and maintaining accurate asset information.• Provide front-line support for Dynamics 365 Finance & Operations and Customer Engagement, addressing user questions, access concerns, navigation challenges, and transactional errors.• Partner with internal stakeholders and third-party vendors to investigate application problems, test fixes, and support updates or integrations.• Monitor recurring support trends and recommend process improvements, user guidance, or training opportunities to reduce repeat issues and improve system usage.
2026-11-07T00:00:00Z

2 results for Bilingual Customer Service Associate in Markham, ON