Add your latest resume to match with open positions.
3 results for Collections Specialist in Etobicoke, ON
- Scarborough, ON
- onsite
- Permanent
- 60000 - 73000 CAD / Yearly
- Bilingual Credit & Collections Analyst Position Summary The Credit & Collections Analyst is responsible for managing customer accounts, reducing outstanding receivables, assessing credit risk, and supporting the organization's overall credit and collection objectives. This individual will work closely with customers and internal stakeholders to resolve payment issues, manage account risk, and maintain accurate account records. <br> Key Responsibilities Credit & Collections Review customer accounts and identify delinquent balances requiring collection efforts. Contact customers regarding outstanding balances through phone calls, email correspondence, and other communication methods. Monitor assigned accounts and take appropriate action to reduce delinquency. Evaluate the creditworthiness of new and existing customers using credit reports, financial statements, payment history, and other available information. Recommend credit approvals, credit limit adjustments, account restrictions, or other risk mitigation measures. Review customer accounts and make decisions regarding order releases, credit holds, and account status based on established guidelines. Investigate account discrepancies, billing disputes, and customer concerns to facilitate timely resolution. Liaise with customers and third-party agencies as necessary to obtain or verify credit information. Maintain accurate customer records and document collection and credit activities. Prepare reports related to delinquent accounts, credit exposure, write-offs, and collection performance. Support the development and continuous improvement of credit and collection procedures. Achieve departmental performance targets and collection goals. Cross-Functional Collaboration Partner with sales, customer service, finance, and management teams to resolve payment issues and expedite collections. Work with accounting personnel to reconcile accounts and resolve payment discrepancies such as short payments, unapplied cash, chargebacks, and refunds. Maintain customer tax documentation and exemption records where applicable. Build and maintain positive detail oriented relationships with customers and internal stakeholders.
- 2026-10-07T00:00:00Z
- Mississauga, ON
- onsite
- Temporary
- 21 - 24 CAD / Hourly
- We are looking for a Collections Specialist to join our team in Mississauga, Ontario on a Contract basis. This role focuses on managing business client accounts, supporting collection activities, and maintaining strong client relationships that encourage timely payment and long-term partnership. The successful candidate will bring a customer-focused approach, sound judgment, and the ability to balance service excellence with effective account follow-up.<br><br>Responsibilities:<br>• Oversee a portfolio of business accounts, maintaining regular communication to support account health and long-term client satisfaction.<br>• Conduct collection outreach by phone and email, issue account statements, and follow up on outstanding balances in a timely and accurate manner.<br>• Work closely with cash application teams to help resolve payment allocation issues and improve the accuracy of account records.<br>• Coordinate with clients to confirm that account activity aligns with contractual obligations and applicable compliance standards.<br>• Liaise with internal operational teams to address service-related concerns and help deliver a consistent client experience.<br>• Strengthen client relationships through responsive support, proactive communication, and a solutions-oriented approach.<br>• Identify opportunities to improve account engagement, reduce attrition, and support ongoing revenue stability.<br>• Manage competing priorities effectively while maintaining accuracy, consistency, and timely follow-up across all assigned accounts.
- 2026-10-22T00:00:00Z
- Markham, ON
- onsite
- Permanent
- 80000 - 110000 CAD / Yearly
- We are looking for a Data Analyst - Collections to support data-driven decision-making for a collections function within the utilities and infrastructure sector in Markham, Ontario. This position focuses on turning operational and financial data into practical insights that improve recovery performance, strengthen reporting accuracy, and support business-to-business collections strategies. The successful candidate will work closely with collections, credit, sales, and leadership teams to monitor trends, evaluate results, and recommend process improvements based on clear analysis.<br><br>Responsibilities:<br>• Analyze collections and credit performance data to identify trends, risks, and opportunities that support stronger recovery results.<br>• Build, maintain, and enhance dashboards and recurring reports using tools such as Power BI, Excel, SQL, and CRM-based data sources.<br>• Track key performance indicators, call centre activity, and portfolio metrics, then present findings to stakeholders in a clear and actionable format.<br>• Partner with collections, credit, and sales teams to improve reporting visibility and align operational priorities with business goals.<br>• Review account and portfolio-level information to uncover payment behaviour patterns and support more effective collection strategies in a B2B environment.<br>• Validate data accuracy across reporting sources and resolve inconsistencies to ensure dependable insight for leadership decision-making.<br>• Support ongoing improvements to collection processes by translating business needs into meaningful analysis and performance measurement.<br>• Contribute to reporting updates tied to system or process changes when required, ensuring continuity and clarity in collections performance tracking.
- 2026-09-28T00:00:00Z