<p><strong>Job Summary:</strong></p><p> Robert Half Canada is seeking a skilled <strong>Manager, Financial Reporting & Advisory Services</strong> on behalf of our client in the consulting/professional services industry. This role is responsible for leading financial reporting engagements, advising clients on technical accounting matters, and supporting complex finance and transformation initiatives. The ideal candidate brings strong technical accounting knowledge, client service experience, and the ability to manage multiple priorities in a dynamic advisory environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and manage financial reporting and advisory engagements for a range of clients</li><li>Provide guidance on technical accounting matters, financial statement preparation, and reporting requirements</li><li>Support clients with month-end, quarter-end, and year-end reporting processes</li><li>Advise on accounting policy development, implementation, and process improvement initiatives</li><li>Assist clients with audit readiness, regulatory reporting, and compliance requirements</li><li>Prepare and review financial statements, working papers, and management reports</li><li>Conduct financial analysis and support special projects, including system implementations and finance transformation initiatives</li><li>Manage client relationships and communicate findings, recommendations, and project updates effectively</li><li>Mentor and support team members while helping drive engagement quality and delivery</li><li>Collaborate across internal and client teams to ensure timely and accurate project execution</li></ul><p><br></p>
<p>We are looking for an experienced Director, FP&A to join a leading organization in on a Contract / Consulting basis in Vancouver, British Columbia. This role will provide enterprise-level financial leadership across long-range planning, annual budgeting, forecasting, and strategic analysis, helping senior leaders make informed decisions on performance, liquidity, and capital priorities. The successful candidate will bring a strong background in complex financial planning and large-corporation environments and will translate regional and operational inputs into a clear consolidated outlook for executive and board-level audiences.</p><p><br></p><p>Responsibilities:</p><p>• Direct the company’s multi-year financial planning process, bringing together a consolidated view of operating performance, cash generation, funding needs, liquidity, and capital deployment priorities.</p><p>• Oversee the preparation of the annual budget by integrating submissions from North America, Latin America, and enterprise operations, while ensuring plans support overall corporate objectives.</p><p>• Review assumptions and business plan inputs across the organization, challenge inconsistencies, and highlight key risks, opportunities, and trade-offs for senior leadership.</p><p>• Work closely with finance business partners and operational stakeholders to confirm that regional and functional plans collectively align with strategic and financial goals.</p><p>• Prepare and present forward-looking financial analysis, scenario modelling, briefing materials, and recommendations for executive leadership and the board.</p><p>• Lead sensitivity and downside-upside analysis related to earnings, cash flow, capital spending, liquidity, commodity exposure, and other major value drivers.</p><p>• Manage and develop a team of approximately six finance professionals, setting clear expectations and supporting high-quality, timely deliverables.</p><p>• Produce accurate and complete consolidated outputs, including the annual budget, monthly forecast packages, leadership presentation materials, and board financial outlook reporting.</p><p>• Identify anomalies or gaps in manually intensive planning and reporting processes, investigate underlying issues quickly, and recommend practical solutions to improve reliability and decision-making.</p>
<p>We are looking for an experienced finance leader to guide financial management across multiple business units in Kitchener- Waterloo, Ontario. This hybrid role combines hands-on oversight of accounting activities with strategic analysis that supports operational and leadership decisions. The successful candidate will strengthen reporting, improve financial processes, and help build a scalable finance function for a growing organization.</p><p><br></p><p>Responsibilities:</p><p>• Direct the monthly, quarterly, and year-end close cycle to ensure accurate records and timely completion across all entities.</p><p>• Prepare, review, and interpret financial reports, reconciliations, and supporting documents to maintain reporting quality and consistency.</p><p>• Manage core finance operations, including accounts payable, cash oversight, and related transactional activities.</p><p>• Partner with senior leaders to assess business results, highlight financial risks, and identify opportunities for improved performance.</p><p>• Lead, coach, and support the finance team by setting clear priorities, accountability measures, and service expectations.</p><p>• Strengthen internal control practices and governance standards to support compliance, audit readiness, and organizational growth.</p><p>• Drive process enhancements by introducing automation, technology, and AI-based solutions that improve efficiency and data accuracy.</p><p>• Contribute to budgeting, forecasting, and cash flow planning while aligning financial insights with operational needs across consulting and construction-focused business lines.</p>
<p><strong>THE ROLE:</strong></p><p>Our client is seeking a Functional Business Analyst to support a critical NetSuite implementation during a key phase of the project lifecycle. Working closely with Finance, IT, and external implementation partners, you will help drive project execution, improve stakeholder communication, and ensure finance requirements are understood and incorporated as the organization prepares for go-live and subsequent optimization activities.</p><p><em>Key Responsibilities:</em></p><ul><li>Act as the primary liaison between Finance, IT, and implementation partners to facilitate effective communication and issue resolution</li><li>Support project planning, coordination, and execution to help keep deliverables on track</li><li>Provide a finance-focused perspective throughout the implementation process and identify gaps, risks, and improvement opportunities</li><li>Assist with user acceptance testing activities and help guide teams through final stages of implementation</li><li>Collaborate with stakeholders to document and enhance current-state and future-state business processes</li><li>Support the development and refinement of financial reports and reporting requirements</li><li>Help drive project completion while ensuring business objectives and finance needs are met</li><li>Contribute to post-implementation optimization initiatives and continuous improvement efforts</li></ul><p><strong>ABOUT YOU:</strong></p><p>You are a collaborative and solutions-oriented professional with a strong accounting foundation and hands-on ERP implementation experience. You thrive in fast-paced project environments, communicate effectively with both technical and non-technical stakeholders, and bring a practical, low-ego approach to problem solving. You are comfortable navigating ambiguity, influencing outcomes, and helping teams move projects forward while maintaining a focus on business value.</p><p><br></p><p><strong>WHAT'S ON OFFER?</strong></p><p>This is an exciting opportunity to play a meaningful role in a high-impact ERP initiative while partnering with cross-functional leaders across the organization. You'll be part of a collaborative environment where your expertise will directly influence project success and future optimization efforts. Our client offers a competitive hourly wage, the opportunity to work on a significant transformation project, and the potential to extend your impact beyond the initial implementation phase. Don’t delay, apply today!</p>
<p>Our client is seeking an <strong>Accounting Analyst</strong> for a long-term contract opportunity in <strong>Calgary, Alberta</strong> within the Oil & Gas Services sector. This role focuses on settlement investigations, financial reconciliations, and data analysis to support accurate accounts receivable processes.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Review and prioritize service tickets, investigate issues, and determine appropriate resolutions.</li><li>Investigate settlement discrepancies across multiple data sources and resolve inconsistencies.</li><li>Perform accounts receivable and settlement reconciliations.</li><li>Validate high volumes of transactional data for accuracy and completeness.</li><li>Collaborate with internal teams to investigate exceptions and resolve issues promptly.</li><li>Use Excel, SQL, ServiceNow, and other business systems to analyze data and manage workflows.</li><li>Support data controls and process improvements to reduce recurring errors.</li><li>Assist with reporting, scripting, and system-based analysis as required.</li></ul><p><br></p>
<p>We are looking for a Finance Manager to provide on-site financial leadership for a mining operation. This role works closely with operational leaders to guide reporting, planning, cost performance, and financial governance while supporting informed business decisions. The successful candidate will bring strong controllership expertise, sound commercial judgment, and the ability to turn financial data into practical recommendations for the site.</p><p><br></p><p>Responsibilities:</p><p>• Direct the full finance and accounting function at the mine site and act as a trusted advisor to site leadership on financial matters.</p><p>• Manage the monthly and quarterly close cycle, including ledger oversight, account reconciliations, reporting packages, and analysis of financial results.</p><p>• Maintain accurate and timely financial records in line with corporate standards, regulatory obligations, and accepted accounting practices.</p><p>• Work with operations and planning teams to develop annual budgets, rolling forecasts, long-range plans, and life-of-mine financial outlooks.</p><p>• Review operating results, key performance indicators, spending patterns, and cost drivers to identify risks and recommend performance improvements.</p><p>• Support decisions related to operating and capital expenditures by assessing business cases, financial impacts, and potential risks.</p><p>• Strengthen internal controls and financial governance by identifying gaps, improving processes, and reinforcing compliance across the site.</p><p>• Collaborate with corporate finance, tax, audit, and IT teams on technical accounting issues, audit requirements, payroll oversight, and finance system enhancements.</p><p>• Build, mentor, and lead a capable finance team while encouraging productive collaboration between finance and operational departments.</p><p>• Champion a workplace culture focused on safety, accountability, responsible mining, and operational effectiveness.</p>
<p>A well-established charitable and community-focused organization is seeking an experienced finance leader to join its team in a newly created leadership opportunity. This role is ideal for a CPA who enjoys balancing team leadership, audit oversight, financial reporting, internal controls, and hands-on operational finance responsibilities.</p><p><br></p><p>Reporting to the senior finance leader, the Manager, Finance, Audit & Compliance will play a key role in strengthening financial stewardship, supporting organizational accountability, and ensuring strong governance practices across a complex, multi-program environment. This is a hybrid opportunity with periodic travel required within a 50 km radius.</p><p><br></p><p>Key ResponsibilitiesFinancial Leadership & Business Partnership</p><ul><li>Act as a strategic finance partner to operational and executive leaders, providing financial guidance, analysis, and decision support.</li><li>Support budgeting, forecasting, financial planning, and organizational initiatives through meaningful financial insights.</li><li>Partner with stakeholders across the organization to improve financial literacy and promote sound financial decision-making.</li><li>Contribute to special projects and continuous improvement initiatives that enhance organizational effectiveness.</li></ul><p>Team Leadership</p><ul><li>Lead, mentor, and develop members of the finance team across accounts payable, general accounting, and related functions.</li><li>Foster a collaborative, service-oriented culture focused on accountability, professional development, and continuous improvement.</li><li>Support process optimization and scalability within the finance function.</li></ul><p>Audit, Compliance & Controls</p><ul><li>Lead the annual external audit process and serve as the primary point of contact for auditors.</li><li>Coordinate audit schedules, working papers, financial statement preparation, and year-end reporting requirements.</li><li>Maintain and enhance internal controls, governance practices, and financial policies.</li><li>Ensure compliance with applicable accounting standards, funding agreements, regulatory requirements, and organizational policies.</li><li>Identify financial risks and recommend strategies to strengthen controls and mitigate exposure.</li></ul><p>Reporting & Process Improvement</p><ul><li>Support accurate and timely month-end and year-end financial reporting.</li><li>Review reconciliations, journal entries, and financial analyses to ensure reporting integrity.</li><li>Develop and maintain financial policies, procedures, and documentation.</li><li>Leverage financial systems and reporting tools to improve efficiency, reporting capabilities, and decision support.</li></ul><p><br></p>
<p>Ready to step into a high-impact role where you can influence both financial performance and business decision-making?</p><p><br></p><p>Our client, a growing professional services and consulting firm, is seeking a <strong>Finance Manager</strong> to lead corporate accounting, financial reporting, forecasting, and project financial management while partnering closely with leadership to support continued growth and operational excellence. </p><p>This newly created role offers a unique blend of accounting, FP&A, and project finance responsibilities. You'll oversee month-end close, cash flow forecasting, financial reporting, client invoicing, budgeting, WIP, revenue recognition, and profitability analysis across a portfolio of client engagements.</p>
<p>Finance Manager | Port Coquitlam (in office)</p><p><br></p><p>Our client, a growing First Nations development organization, is looking to add a Finance Manager to their team. This is an exciting opportunity for a finance professional who enjoys a hands-on role, values collaboration, and wants to contribute to an organization with a strong community and development focus.</p><p><br></p><p>Working closely with leadership and internal stakeholders, the Finance Manager will oversee core accounting and financial reporting activities while providing meaningful financial insight to support operational and strategic decision-making. This is a 100% in-office position and offers the opportunity to play an integral role within a collaborative finance team.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>• Own the month-end and year-end close processes, including financial reporting, account reconciliations, journal entries, accruals, and general accounting activities.</p><p>• Prepare and oversee accurate and timely financial statements and management reporting, ensuring financial information is complete, reliable, and aligned with applicable accounting standards.</p><p>• Lead the annual budgeting and forecasting process, including cash flow forecasting and ongoing monitoring of actual results against budget.</p><p>• Provide financial analysis and insights to support operational and strategic decision-making, identifying trends, risks, and opportunities.</p><p>• Manage, mentor, and provide guidance to a Senior Accountant responsible for operational accounting, ensuring strong controls, accuracy, and timely completion of deliverables.</p><p>• Review and improve accounting processes, systems, and internal controls to enhance efficiency, accuracy, and scalability.</p><p>• Partner with internal stakeholders and business leaders to support financial planning, project reporting, and operational initiatives.</p><p>• Assist with ad hoc financial analysis, reporting, and special projects, including opportunities to improve processes and support the organization’s continued growth.</p><p>• Serve as a trusted financial partner to leadership, providing clear and practical financial information to support informed decision-making.</p><p><br></p><p><br></p>
<p>We’re looking for an experienced <strong>Business Analyst</strong> to support a 3-month HRIS transformation initiative. This role will focus heavily on <strong>business process definition, requirements gathering, stakeholder facilitation, and change adoption</strong> rather than hands-on system configuration.</p><p><br></p><p>The organization has already received guidance on how to configure its ADP environment, but now needs support determining <strong>how its business processes should actually operate within the system</strong>.</p><p><br></p><p><strong>What you’ll be doing:</strong></p><ul><li>Facilitate requirements gathering sessions and stakeholder workshops across multiple departments.</li><li>Document and map <strong>current-state and future-state business processes</strong>.</li><li>Help stakeholders define how recruitment, onboarding, employee orientation, approvals, workflows, reporting, and analytics should operate.</li><li>Identify what information should be captured within the HRIS and establish consistent processes and standards.</li><li>Work with business teams to clarify questions such as: What should the recruitment process look like from posting through hire? What steps should be included during onboarding? What employee documents, policies, and information should be provided? What approvals and workflows are required? What reporting and analytics are needed?</li><li>Identify process gaps and make recommendations to leadership.</li><li>Support training, user adoption, and broader change-management activities.</li><li>Keep stakeholders engaged and aligned throughout the project, including situations where participation may be inconsistent.</li><li>Communicate progress, risks, gaps, and recommendations to project leadership.</li></ul><p><br></p>
<p><strong>THE ROLE:</strong></p><p>Our client is seeking an experienced Business Analyst to join their Edmonton team on a full-time, long-term contract engagement. This role will work closely with business and technology teams to improve processes, define requirements, and support the delivery of effective technology solutions.</p><p><em>Responsibilities:</em></p><ul><li>Partner with stakeholders and IT teams to understand business needs and define clear requirements</li><li>Facilitate workshops, interviews, and working sessions to gather information and build alignment</li><li>Analyze business processes, systems, and data to identify opportunities for improvement</li><li>Develop requirements, user stories, process maps, acceptance criteria, and supporting documentation</li><li>Collaborate with project teams throughout the solution design, development, testing, and implementation</li><li>Support UAT by defining acceptance criteria and validating that solutions meet business needs</li><li>Maintain requirements documentation and communicate project updates, risks, and changes to stakeholders</li><li>Use data and analysis to support decision-making and evaluate solution outcomes</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>This is an excellent opportunity for a seasoned Business Analyst to make a meaningful impact by driving business process improvements and supporting key technology initiatives within a collaborative and forward-thinking organization. You'll work closely with cross-functional stakeholders, helping shape solutions from initial discovery through implementation while influencing decision-making and delivering measurable business value. In return, you'll join a supportive team environment that values innovation, continuous improvement, and professional growth, while offering a competitive salary, and the opportunity to contribute to high-visibility projects that make a real difference.</p>
<p>Our client is seeking an experienced <strong>Business Analyst</strong> to join their <strong>Edmonton </strong>team on a full-time, temporary basis. This role will work closely with business and technology teams to improve processes, define requirements, and support the delivery of effective technology solutions.</p><p><br></p><p><strong>Why This Role</strong></p><ul><li>Contribute to meaningful business process and technology improvements.</li><li>Work closely with both business stakeholders and IT teams on system enhancements and projects.</li><li>Play a key role in shaping solutions through analysis, requirements gathering, and stakeholder collaboration.</li><li>Join a collaborative environment focused on service, innovation, and continuous improvement.</li></ul><p><strong>Responsibilities</strong></p><ul><li>Partner with stakeholders and IT teams to understand business needs and define clear requirements.</li><li>Facilitate workshops, interviews, and working sessions to gather information and build alignment.</li><li>Analyze business processes, systems, and data to identify opportunities for improvement.</li><li>Develop requirements, user stories, process maps, acceptance criteria, and supporting documentation.</li><li>Collaborate with project teams throughout solution design, development, testing, and implementation.</li><li>Support UAT by defining acceptance criteria and validating that solutions meet business needs.</li><li>Maintain requirements documentation and communicate project updates, risks, and changes to stakeholders.</li><li>Use data and analysis to support decision-making and evaluate solution outcomes.</li></ul><p><br></p>
We are looking for a Finance Transformation Consultant to join our team in Gormley, Ontario on a Long-term Contract basis. This position will lead financial performance oversight across costing, revenue, billing, and core accounting activities, while partnering closely with sales and operations to improve visibility and protect profitability. The successful candidate will bring strong commercial acumen, hands-on financial leadership, and the ability to turn operational data into clear reporting and practical business decisions.<br><br>Responsibilities:<br>• Develop and enhance costing frameworks for specialized transportation, rigging, and project-based work to support accurate estimating and margin control.<br>• Monitor job performance against approved labour, equipment, and budget assumptions, and escalate emerging scope or cost overruns before they affect profitability.<br>• Administer the change order workflow by ensuring out-of-scope work is validated, priced appropriately, and submitted for commercial approval before further costs are incurred.<br>• Compare actual job expenses with estimates on an ongoing basis, investigate variances, and prepare analysis by project, customer, and service category.<br>• Partner with operational leaders to confirm that labour, materials, subcontractor charges, and equipment usage are recorded correctly and assigned to the proper jobs.<br>• Lead a small sales team by setting expectations, reviewing pipeline activity, and tracking revenue performance against forecast and budget targets.<br>• Oversee pricing, quoting, invoicing, revenue recognition, and collections to support healthy cash flow and consistent financial accuracy.<br>• Review bank reconciliations, general ledger activity, accruals, and closing entries, while contributing to month-end and year-end financial close processes.<br>• Prepare regular management reporting on margins, sales results, cash position, and process improvement opportunities, and coach direct reports across billing and sales functions.
<p><strong>THE ROLE:</strong></p><p>Our public sector client is seeking an experienced Senior Budget Analyst to support a key budgeting cycle and provide strategic financial insight across the organization. This contract opportunity is ideal for a finance professional who excels at transforming complex financial data into actionable recommendations and driving improvements in planning and reporting processes.</p><p><em>Key Responsibilities:</em></p><ul><li>Develop and enhance budgeting templates, financial models, and reporting tools</li><li>Partner with operational leaders and finance teams to support budgeting and forecasting activities</li><li>Deliver financial analysis that supports strategic and operational decision-making</li><li>Coordinate quarterly budget reviews and forecasting processes</li><li>Analyze variances, financial trends, and key performance indicators</li><li>Prepare meaningful management reporting to support business planning initiatives</li><li>Identify opportunities to improve budgeting processes and financial reporting efficiency</li></ul><p><strong>ABOUT YOU:</strong></p><p>You are a highly analytical finance professional with a strong background in budgeting, forecasting, and financial planning. You enjoy working with large data sets, building robust financial models, and providing insight that helps leaders make informed decisions. You can effectively manage competing priorities, work independently, and communicate complex financial information to a variety of stakeholders.</p><p><br></p><p><strong>WHAT'S ON OFFER:</strong></p><p>This contract opportunity offers the chance to contribute to a meaningful public sector organization while applying your expertise to high-impact financial initiatives. You'll work alongside experienced professionals in a collaborative environment and gain exposure to complex budgeting processes. A competitive hourly wage, flexible contract experience, and the opportunity to support strategic organizational priorities make this an attractive assignment for an accomplished finance professional.</p>
<p><strong>Job Title:</strong> Product Finance Manager</p><p><strong>Location:</strong> Markham, Ontario / On-site </p><p><strong>Job Type:</strong> Full-time, Permanent</p><p><br></p><p><strong>Job Summary:</strong></p><p> Robert Half Canada is seeking a strategic and analytical <strong>Product Finance Manager</strong> on behalf of our client in the manufacturing and consumer products industry. This role is responsible for supporting financial planning, product profitability analysis, pricing decisions, forecasting, and business performance reporting. The ideal candidate brings strong financial acumen, experience partnering with cross-functional teams, and the ability to translate financial data into actionable business insights.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead product-related financial analysis, including profitability, margin performance, pricing, and cost trends</li><li>Support budgeting, forecasting, and long-range planning for product lines and business units</li><li>Partner with sales, operations, supply chain, and leadership teams to support business decisions</li><li>Analyze product and category performance and provide recommendations to improve financial results</li><li>Develop and maintain financial models, dashboards, and management reports</li><li>Monitor variances against budget and forecast and explain performance drivers</li><li>Support new product launches with financial analysis, scenario planning, and investment evaluation</li><li>Assist with month-end close activities related to product and operational finance</li><li>Improve reporting processes, financial tools, and analytical capabilities</li><li>Help ensure accuracy, consistency, and integrity of financial data and reporting</li></ul><p><br></p>
<p>Our client is looking for a detail-oriented <strong>Billing Analyst</strong> to join their team in Acheson, Alberta on a 6-month Contract basis. This in-office role is ideal for someone experienced in high-volume billing, invoice processing, and discrepancy resolution.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Generate invoices and credit documentation using Dynamics 365 and customer billing portals.</li><li>Review billing records, pricing, inventory variances, and margins to identify discrepancies.</li><li>Coordinate with customers and internal teams to verify purchase orders, quotes, and work orders.</li><li>Ensure billing documentation is complete and accurate before invoices are issued.</li><li>Follow up on missing pricing, purchase orders, and supporting documentation.</li><li>Submit invoice packages and maintain organized digital records.</li><li>Support finance and credit teams with accruals, inventory investigations, and lien documentation.</li><li>Maintain customer billing profiles and communicate billing status and outstanding issues.</li><li>Identify opportunities to improve billing processes and internal controls.</li></ul><p><br></p>
<p>Our client is looking for a detail-oriented <strong>Billing Analyst</strong> to join their team in <strong>Acheson</strong>, Alberta on a 6-month Contract basis. This in-office role is ideal for someone experienced in high-volume billing who can manage multiple customer requirements, investigate discrepancies, and collaborate with internal teams to ensure accurate and timely invoicing.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Generate invoices and credit documentation using Dynamics 365 and customer portals.</li><li>Investigate billing, pricing, margin, and inventory discrepancies, coordinating with internal teams and customers to resolve issues.</li><li>Verify purchase orders, quotes, work orders, and supporting documentation for billing accuracy.</li><li>Follow up with site teams to resolve work order discrepancies and ensure timely billing.</li><li>Obtain and record customer purchase orders and follow client-specific billing instructions.</li><li>Maintain organized digital records of invoices, purchase orders, and supporting documents.</li><li>Monitor outstanding billing issues and provide status updates to stakeholders.</li><li>Support sales accruals, inventory investigations, transfers, and lien-related documentation.</li><li>Identify opportunities to improve billing processes, controls, and efficiency.</li><li>Participate in safety initiatives and assist with additional projects as required.</li></ul><p><br></p>
<p>Robert Half is partnering with a valued client to identify a Financial Accountant & Administrative Assistant who can support both accounting operations and day-to-day administrative functions. This is an excellent opportunity for a detail-oriented professional who enjoys balancing financial responsibilities with organizational and office support duties.</p><p><br></p><p>Key Responsibilities</p><ul><li>Prepare and maintain financial records, reports, and reconciliations</li><li>Process accounts payable and accounts receivable transactions</li><li>Monitor invoices, expense reports, and payment activity</li><li>Support budgeting, forecasting, and financial tracking activities</li><li>Maintain accurate records and ensure compliance with internal policies</li><li>Assist with payroll documentation and related administrative tasks</li><li>Provide general administrative support, including calendar management, filing, data entry, and correspondence</li><li>Coordinate meetings, prepare documents, and manage office supplies</li><li>Serve as a point of contact for internal departments, vendors, and external stakeholders</li><li>Help improve processes and maintain efficient office operations</li></ul>