Help Desk Tier 3 in Victoria, BC

Help Desk Tier 3 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.

In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported.

Employer requirements depend on the help desk position level.

Tier 3 positions often require four or more years of help desk experience, a bachelor’s degree in computer science or a related field, and/or professional certifications such as HDI’s Customer Service Representative or Support Center Analyst or the Microsoft Certified Systems Engineer (MCSE) designation.

Typical help desk tier 3 duties:

Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolve

Analyzing and identifying trends in issue reporting and devising preventive solutions

Mentoring other help desk personnel on hardware and software problem analysis and resolution

Looking for a help desk tier 3 or a help desk tier 3 job?

Request candidates now and a specialized recruiter will typically contact you within one business day to discuss your staffing needs and help you hire a help desk tier 3.

Search help desk tier 3 openings and apply now or submit your resume to be considered for opportunities that match your experience.

Salary for Help Desk Tier 3 in Victoria, BC

67751 - 89320

Low

67751

The candidate is new to the role or has limited experience and is still developing core skills.

Mid

80185

The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.

High

89320

The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.

Projected salaries for related positions

Job title

Low

Mid

High

IT Operations Manager

108605

139055

166206

Help Desk Tier 2

62676

68005

72065

Help Desk Tier 1

51258

59885

66736

Desktop Support Analyst

60139

70035

78663

Applications Support Specialist

55571

67244

81454

Computer Technician

51004

61915

74095

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