Help Desk Tier 2 in Victoria, BC

Help Desk Tier 2 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported. Employer requirements depend on the help desk position level. Tier 2 jobs typically require two to four years of work experience and may require a bachelor’s degree or a college diploma and additional, equivalent work experience in a help desk setting.

Typical Duties of a Help Desk Technician

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1 Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

Looking for a help desk tier 2 or a help desk tier 2 job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half is one of the premier technology staffing agencies.
Active Directory
Apple Devices
Backup Technologies
Cisco Technologies
Citrix Technologies
Computer Hardware
Computer Hardware
Computer System
Configuration Management
Database
Salary for Help Desk Tier 2 in Victoria, BC
55803 - 69690
25th percentile
55803
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
65903
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
69690
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Help Desk Tier 3 64388 76508 85093 Help Desk Tier 1 47470 57065 63125 Desktop Support Analyst 58075 67165 76003 Applications Support Specialist 52015 62620 75498 Mobile Device Support Analyst 52520 60348 77770

Hiring? Start here.

Access thousands of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology.