Help Desk Tier 2 in Ottawa, ON

Help Desk Tier 2 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported. Employer requirements depend on the help desk position level. Tier 2 jobs typically require two to four years of work experience and may require a bachelor’s degree or a college diploma and additional, equivalent work experience in a help desk setting.

Typical Duties of a Help Desk Technician

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1 Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

Looking for a help desk tier 2 or a help desk tier 2 job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half is one of the premier technology staffing agencies.
Active Directory
Citrix Technologies
Computer Hardware
Configuration Management
Database
Deskside Support
Desktop Hardware
Documentation
EO/IR systems
Internet
Salary for Help Desk Tier 2 in Ottawa, ON
55526 - 69345
25th percentile
55526
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
65576
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
69345
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Help Desk Tier 3 64069 76129 84671 Help Desk Tier 1 47235 56783 62813 Desktop Support Analyst 57788 66833 75626 Applications Support Specialist 51758 62310 75124 Mobile Device Support Analyst 52260 60049 77385
Access thousands of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology.