Help Desk Tier 2 in Ottawa, ON

Help Desk Tier 2 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.

In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported.

Employer requirements depend on the help desk position level.

Tier 2 jobs typically require two to four years of work experience and may require a bachelor’s degree or a college diploma and additional, equivalent work experience in a help desk setting.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1

Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

Looking for a help desk tier 2 or a help desk tier 2 job?

Request candidates now and a specialized recruiter will typically contact you within one business day to discuss your staffing needs and help you hire a help desk tier 2.

Search help desk tier 2 openings and apply now or submit your resume to be considered for opportunities that match your experience.

Salary for Help Desk Tier 2 in Ottawa, ON

62059 - 71355

Low

62059

The candidate is new to the role or has limited experience and is still developing core skills.

Mid

67335

The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.

High

71355

The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.

Projected salaries for related positions

Job title

Low

Mid

High

IT Operations Manager

107535

137685

164569

Help Desk Tier 3

67084

79395

88440

Help Desk Tier 1

50753

59295

66079

Desktop Support Analyst

59546

69345

77888

Applications Support Specialist

55024

66581

80651

Computer Technician

50501

61305

73365

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The salary benchmarks in the Canada Salary Guide From Robert Half are the result of a rigorous, multistep process designed to reflect projected market trends for 2027. They are based on actual compensation for professionals Robert Half has placed nationwide, along with third-party job posting data from Textkernel that we use for independent validation. Learn more about our methodology.