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Desktop Support Analyst in Ottawa, ON

Desktop Support Analyst Job Description:

Successful candidates should be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Extensive experience with desktop hardware, software applications, operating systems and network connectivity is required. A bachelor’s degree in a computer-related field and three to five years of experience installing and supporting PC and laptop hardware and software are standard requirements, although some employers are willing to substitute work experience for formal education. Additional requirements may include professional certifications from entities such as HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator).

Typical desktop support analyst duties:

Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule Analyzing and making recommendations for hardware and software standardization Creating user accounts and managing access control based on company policies

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Salary for Desktop Support Analyst in Ottawa, ON
59044 - 77636
Low
59044
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
68843
The candidate has moderate experience in the role, meets most requirements or has equivalent transferrable skills, and may also have relevant certifications.
High
77636
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High IT Manager 91706 106028 135173 IT Operations Manager 107535 135675 164569 Help Desk Tier 3 66330 78390 87938 Help Desk Tier 2 61556 67084 71104 Help Desk Tier 1 50501 58793 65074 Applications Support Specialist 53265 64069 77134 Computer Technician 47989 60300 72109

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Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.