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Customer Service Representative

Customer Service Representative Job Description:

Customer Service Representative jobs range from entry-level to senior management. This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excellent communication abilities and data entry skills are essential for candidates. Some companies require a college or university degree or several years of relevant experience. Customer Service Representative jobs range from entry-level to senior management.

Typical customer service representative duties:

Receiving and placing customer service telephone calls Maintaining solid customer relationships by handling questions and concerns with speed and professionalism Resolving customer complaints, managing database records, drafting status reports on customer service issues Data entry and research as required to troubleshoot customer problems

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Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.