Customer Service Manager in Regina, SK

Customer Service Manager Job Description

Hires, trains and manages members of a customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require a college diploma or Bachelor's degree or several years of relevant experience.

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Robert Half is one of the premier administrative and customer support staffing agencies.

Microsoft Excel

CRM

Spreadsheets

Order Entry

Salesforce Platform

Customer Service

Sales

Training

Office Functions

Complaint Handling

Salary for Customer Service Manager in Regina, SK

71295 - 95545

25th percentile

71295

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

80510

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

95545

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Senior Customer Service Specialist

55290

60383

65475

Call Centre Manager

65233

74933

86573

Senior Call Centre Specialist

51410

56745

65233

Call Centre Specialist

40983

47288

53593

Customer Service Specialist

49955

53593

55775

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