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Call Centre Manager in Regina, SK

Call Centre Manager Job Description

Call centre managers in Canada are responsible for the overall operations and performance of a call centre. This role involves leading and motivating a team of agents, optimizing call centre processes, and ensuring excellent customer service.

Typical call centre manager duties:

Recruit, hire, train, and develop call centre agents. Monitor team performance and address performance issues. Develop and implement call centre strategies and policies. Optimize call centre operations to improve efficiency and productivity. Ensure high levels of customer satisfaction through effective call handling. Monitor call centre performance metrics (e.g., call volume, handle time, customer satisfaction).

Looking for a call centre manager or a call centre manager job?

Request candidates now and a specialized recruiter will typically contact you within one business day to discuss your staffing needs and help you hire a call centre manager.Search call centre manager openings and apply now or submit your resume to be considered for opportunities that match your experience.

Salary for Call Centre Manager in Regina, SK

70810 - 91908

Low
70810
The candidate is new to the role or has limited experience and is still developing core skills.
Mid
79540
The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.
High
91908
The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.

Projected salaries for related positions

Job title Low Mid High Customer Service Manager 77115 86088 100638 Senior Customer Service Specialist 60140 66688 72993 Customer Service Specialist 55048 57473 60383 Senior Call Centre Specialist 54320 59898 68385 Call Centre Specialist 44620 49955 55290

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More to explore

2027 Canada Salary Guide Explore the latest data for roles in 6 professional fields and know what you should pay or earn in local and national markets.
Demand for Skilled Talent Check out our Demand for Skilled Talent report to learn about employers’ hiring plans and needs.
Labour Market Overview Stay on top of Robert Half and Statistics Canada job posting data to learn about today’s hiring market.
Pay and Compensation Highlights Dive deeper into salary and total compensation trends across a range of professional roles and industries.
The salary benchmarks in the Canada Salary Guide From Robert Half are the result of a rigorous, multistep process designed to reflect projected market trends for 2027. They are based on actual compensation for professionals Robert Half has placed nationwide, along with third-party job posting data from Textkernel that we use for independent validation. Learn more about our methodology.