Hires, trains and manages members of a customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require a college diploma or Bachelor's degree or several years of relevant experience. Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half is one of the premier administrative and customer support staffing agencies.
About Time
Billing Functions
CRM
Cash Activity
Cash Handling
Complaint Handling
Customer Satisfaction
Customer Service
ERP Solutions
IBM AS/400
Salary for Customer Service Manager in Quebec City, QC
70560 - 94560
25th percentile
70560
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
79680
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
94560
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Senior Customer Service Specialist 54720 59760 64800 Call Centre Manager 64560 74160 85680 Senior Call Centre Specialist 50880 56160 64560 Call Centre Specialist 40560 46800 53040 Customer Service Specialist 49440 53040 55200
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