Customer Service Manager in Halifax, NS

Customer Service Manager Job Description

The customer service manager is responsible for overseeing and improving customer service operations within an organization. This role involves leading a team of customer service representatives, developing customer service strategies, and ensuring customer satisfaction.

Typical customer service manager duties:

Recruits, hires, trains, and develops customer service representatives.

Develops and implements customer service strategies and initiatives.

Measures and analyzes customer satisfaction metrics.

Implements new technologies and tools to enhance efficiency.

Monitors customer service quality through quality assurance programs.

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Salary for Customer Service Manager in Halifax, NS

74333 - 97006

Low

74333

The candidate is new to the role or has limited experience and is still developing core skills.

Mid

82981

The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.

High

97006

The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.

Projected salaries for related positions

Job title

Low

Mid

High

Senior Customer Service Specialist

57970

64281

70359

Customer Service Specialist

53061

55399

58204

Call Centre Manager

68255

76670

88591

Senior Call Centre Specialist

52360

57736

65918

Call Centre Specialist

43010

48153

53295

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2027 Canada Salary Guide Explore the latest data for roles in 6 professional fields and know what you should pay or earn in local and national markets.

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The salary benchmarks in the Canada Salary Guide From Robert Half are the result of a rigorous, multistep process designed to reflect projected market trends for 2027. They are based on actual compensation for professionals Robert Half has placed nationwide, along with third-party job posting data from Textkernel that we use for independent validation. Learn more about our methodology.