Call Centre Manager in Halifax, NS

Call Centre Manager Job Description

Call centre managers in Canada are responsible for the overall operations and performance of a call centre. This role involves leading and motivating a team of agents, optimizing call centre processes, and ensuring excellent customer service.

Typical call centre manager duties:

Recruit, hire, train, and develop call centre agents.

Monitor team performance and address performance issues.

Develop and implement call centre strategies and policies.

Optimize call centre operations to improve efficiency and productivity.

Ensure high levels of customer satisfaction through effective call handling.

Monitor call centre performance metrics (e.g., call volume, handle time, customer satisfaction).

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Salary for Call Centre Manager in Halifax, NS

68255 - 88591

Low

68255

The candidate is new to the role or has limited experience and is still developing core skills.

Mid

76670

The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.

High

88591

The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.

Projected salaries for related positions

Job title

Low

Mid

High

Customer Service Manager

74333

82981

97006

Senior Customer Service Specialist

57970

64281

70359

Customer Service Specialist

53061

55399

58204

Senior Call Centre Specialist

52360

57736

65918

Call Centre Specialist

43010

48153

53295

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2027 Canada Salary Guide Explore the latest data for roles in 6 professional fields and know what you should pay or earn in local and national markets.

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Behind Our Numbers Learn how our salary benchmarks reflect accurate marketplace data through a rigorous, multistep verification process.

The salary benchmarks in the Canada Salary Guide From Robert Half are the result of a rigorous, multistep process designed to reflect projected market trends for 2027. They are based on actual compensation for professionals Robert Half has placed nationwide, along with third-party job posting data from Textkernel that we use for independent validation. Learn more about our methodology.