30 resultaten voor Customer Service Agent in Herentals, Flanders

Credit Collector

Berchem, Antwerp
remote
Uitzendopdracht met optie vast
0 - 0 EUR / Yearly
Voor onze klant, een toonaangevende en marktleidende B2B-dienstverlener, zijn we op zoek naar een Credit Collector (m/v/x).Je komt terecht in een professionele en stabiele organisatie waar samenwerking, klantgerichtheid en kwaliteit centraal staan.Ben je communicatief sterk, spreek je vlot Nederlands en Frans en heb je interesse in credit control en boekhouding? Dan maken we graag kennis met jou.Jouw takenpakket<ul><li>Opvolgen van openstaande klantenfacturen;</li><li>Telefonisch en schriftelijk contact met klanten omtrent achterstallige betalingen;</li><li>Versturen van betalingsherinneringen en aanmaningen;</li><li>Afstemmen van betalingsafspraken met klanten;</li><li>Opvolgen van betwistingen en zoeken naar passende oplossingen;</li><li>Boeken van banken en verwerken van financiële transacties;</li><li>Ondersteunen van de boekhoudafdeling bij diverse administratieve taken;</li><li>Nauwe samenwerking met collega's van finance en customer service;</li><li>Correct bijhouden van klantendossiers en betalingsgegevens.</li></ul>Jouw profiel<ul><li>Je beschikt over een eerste ervaring binnen credit collection, administratie of boekhouding;</li><li>Je communiceert vlot in het Nederlands en Frans;</li><li>Je bent klantgericht, diplomatisch en voldoende assertief;</li><li>Je werkt gestructureerd en nauwkeurig;</li><li>Je hebt een goede kennis van MS Office, waaronder Excel;</li><li>Je bent een teamspeler met een proactieve ingesteldheid.</li></ul>Het aanbod<ul><li>Een functie binnen een stabiele en marktleidende organisatie;</li><li>Een aantrekkelijk salaris aangevuld met extralegale voordelen;</li><li>Maaltijdcheques;</li><li>Hospitalisatieverzekering;</li><li>Groepsverzekering;</li><li>Mogelijkheid tot thuiswerk;</li><li>Thuiswerkvergoeding;</li><li>Flexibele werkuren;</li><li>Een professionele werkomgeving met aangename collega's;</li><li>Ruimte voor opleiding en verdere ontwikkeling;</li><li>Een goede work-life balance.</li></ul>Interesse in deze uitdaging? Solliciteer vandaag nog en ontdek hoe jij het finance team van deze succesvolle organisatie kan versterken.Referentienummer 000515694. Robert Half BV en Robert Half Project Sourcing BV verwerken de gegevens van sollicitanten die nodig zijn om de sollicitatieprocedure uit te voeren. Meer informatie over gegevensbescherming, in het bijzonder over uw rechten, vindt u op <a href="https://www.roberthalf.com/be/nl/privacy">https://www.roberthalf.com/be/nl/privacy</a>. <img src="https://counter.adcourier.com/Um9iZXJ0SGFsZi45NDY5OS4xMDg5NUByaGlldXJvcGUuYXBsaXRyYWsuY29t.gif">
2026-09-02T07:14:52Z

PR Manager Benelux

Groot-Bijgaarden, Flemish Brabant
remote
Permanent
0 - 0 EUR / Yearly
Specific responsibilitiesAgency Management* Coordinate with PR agency on clear expectations around agency deliverables, timelines, and minimum monthly output, and support delivery of agreed outputs in line with priorities and timeline. * Track agency utilization and spend against retainer, flagging variances and providing input on optimisation. * Provide input and feedback on agency output, including monthly coverage and Share of Voice reporting and quarterly strategic reviews.  * Support agency briefings on major thought leadership programs (e.g. Salary Guide), well in advance of launch, ensuring sufficient time for high-quality delivery.  * Support alignment on priorities and timelines and escalate issues to PR leadership as needed. Media Relations * Collaborate with the International Business PR team on the development of the International Business media relations strategy, including contributing to key themes, messaging, and the development of ideas to generate all-region and local coverage. * Work closely with line manager and PR agency to develop, coordinate, and implement the PR strategy for the region, positioning Robert Half as an industry thought leader and proactively securing media coverage across all lines of business in all markets. * Serve as the day-to-day contact for PR agency, ensuring clear briefings, aligned priorities, and efficient ways of working to support the execution of the PR strategy, while monitoring activity and results. * Develop and maintain strong working relationships with Tier 1 national and trade journalists relevant to Robert Half's business, working with the support of PR agency on pitching and briefings independent of major campaigns. * Maintain up-to-date journalist databases and forward feature lists to support proactive media engagement and PR activities. * Work with PR agency to proactively identify and pitch commentary opportunities to relevant media on market trends, employment data, and economic developments, acting quickly on breaking news and agenda-relevant stories. * With the support of PR agency, lead campaign pre-launch pitching to Tier 1 and vertical press, including embargoed briefings where appropriate. * Monitor and respond to relevant media enquiries received in-house or through PR agency, assessing appropriateness and routing to the correct spokesperson list. * Develop and maintain spokespeople biographies and approved corporate photography. * Working with PR agency, map out topics for the global or international PR survey program. * Represent the region on global company PR calls to discuss and manage the global PR program. * Escalate issues and be the first point of contact in all issues management situations and, in partnership with PR leadership, draft holding statements, and ensure media policy is circulated to Field in times of crisis. * Support the global survey program for your region/country to identify and create strong news release angles and shape PR strategy. * Maintain positive relationships with media monitoring platforms, ensuring coverage data is accurate, complete and free of irrelevant entries. Spokesperson and Interview Management  * Brief PR agency on all campaigns and reactive opportunities, providing the data, context, and direction needed to produce high-quality output.  * Act as the primary in-house point of contact for interview preparation, managing all aspects of the process from opportunity assessment through to post-interview debrief, in collaboration with PR agency. * With PR agency support, conduct full reputational and topic risk assessment for each media opportunity before progressing, escalating to line manager where appropriate. * Work with PR agency to develop detailed spokesperson briefing documents tailored to individual journalists, topics, and outlet tone, covering key messages, anticipated questions, lines to avoid, and supporting data. * Validate all spokesperson quotes with line manager, relevant business leadership, and legal/compliance (if required) before dissemination. * Attend interviews (in person or remotely) to provide on-site support and ensure message alignment. * Provide structured written or verbal feedback to spokespeople following media appearances to drive continuous improvement. * Identify media training needs and coordinate delivery with internal and external resources to ensure all spokespeople are regularly trained. Content Writing and Editing * Work with PR agency to write, edit, and proofread a full range of PR content to a high standard, including press releases, media pitches, commentaries, opinion pieces, blogs, bylined articles, and media briefs. * Provide first-line review of all PR agency-produced content including press releases, pitches, media briefs, and commentaries before seeking senior PR approval to ensure accuracy, brand alignment, and editorial quality.  * Support the International Business thought leadership programs from a local perspective (e.g., the annual Salary Guide, among others), including content development. * Ensure all written content is accurate, on-brand, editorially sharp, and tailored appropriately for each outlet and audience. Reporting, Analytics and Budget Management  * Produce quarterly quantitative and qualitative metrics to measure the success of the PR program. * Support local PR budget management, tracking monthly expenditures, flagging variances, and helping to ensure all spend is within approved parameters. Corporate Communications Responsibilities * Point of contact for regional charity programs. * Support HR with work on Great Place to Work program. * Promote company accolades, awards, and initiatives to the Field in an appropriate manner. * Collaborate with Field and/or executive leadership to identify region-specific accolade and leadership recognition opportunities and support the creation of nomination packages and external promotion for any awards and recognition. * Collaborate with Marketing team to create presentation material at conferences and, where necessary, provide host scripts for all Robert Half client events. Requirements * Excellent written, verbal, interpersonal, and public speaking skills. * 5 to 7 years of experience in PR and communications in a recruitment consultancy agency, professional services firm or related B2B field, including PR agency management experience. * Full understanding of media needs and media relationships in your region, including proven relationships with Tier 1 media. * Degree qualified, with postgraduate qualification in Public Relations and Communications preferred. * Experience working for a U.S. company and a business with an international reach preferred. * Demonstrated record of successfully securing national and international media coverage as well as local and trade press to gain positive, business-related coverage. * Demonstrated ability to manage crisis PR communications, in collaboration with senior PR leader. * Exceptional writing, editing, and proofreading skills. * Ability to influence and communicate effectively with a variety of professionals from senior leadership to staff level. * Ability to provide media training and coaching to senior-level spokespeople, including preparing for interviews (radio, television, phone, and face-to-face). * Strong reporting and ROI skills. * Written and spoken ability in Dutch and French; business communication ability in English. Ideal industry experience * Recruitment/staffing firm, Big 4, banking/financial services, legal, professional/business services. * Publicly listed firm or large multinational organization with presence across several geographies around the globe. * Ability to work well with colleagues and peers across several geographies and time zones. * PR agency background with clients aligned to banking, financial services, recruitment, or other professional services firms. Robert Half BV en Robert Half Project Sourcing BV verwerken de gegevens van sollicitanten die nodig zijn om de sollicitatieprocedure uit te voeren. Meer informatie over gegevensbescherming, in het bijzonder over uw rechten, vindt u op <a href="https://www.roberthalf.com/be/nl/privacy" target="_blank">https://www.roberthalf.com/be/nl/privacy</a>. Indien u vragen heeft, kan u steeds contact met ons opnemen via [email protected].<img src="https://counter.adcourier.com/cnV0aC5tYXJ0ZW5zLjY3NDA5LjEwODk1QHJvYmVydGhhbGZpbnRsLmFwbGl0cmFrLmNvbQ.gif">
2026-09-07T11:36:48Z

Credit Risk Analyst (m/f/x)

Antwerpen, Antwerpen
remote
Permanent
0 - 0 EUR / Yearly
Robert Half is looking for an EMEA Credit Risk Analyst to strengthen the Credit & Risk function for one of our clients.Our client is a leading international organization operating across multiple countries within the distribution and industrial solutions sector. With a strong presence throughout EMEA, the business is investing heavily in process excellence, automation, and finance transformation initiatives.Key Responsibilities OVERDUE MANAGEMENT<ul><li>Oversee the collection of overdue accounts (including intercompany), ensuring timely action and resolution of disputes or payment issues.</li><li>Define monthly collection targets for local finance teams.</li><li>Implement initiatives to reduce DSO and overdue balances.</li><li>Work closely with Sales and Legal teams to negotiate and formalize payment solutions.</li><li>Maintain up-to-date knowledge of relevant local and international credit-related regulations.</li><li>Take a proactive approach in supporting local credit controllers to manage and recover outstanding debts.</li><li>Organize monthly credit committee meetings with local Finance Managers/Credit Controllers.</li><li>Support audit activities related to credit and collections.</li></ul> CREDIT RISK MANAGEMENT<ul><li>Evaluate the creditworthiness of new and existing customers in line with company policies.</li><li>Monitor the credit portfolio to identify risk exposures and report concerns to management.</li><li>Approve or withhold the release of blocked sales orders due to overdue balances or credit limit breaches.</li><li>Provide guidance and expertise to local credit managers.</li></ul> POLICY & PROCESS DEVELOPMENT<ul><li>Review and improve the effectiveness of the credit control framework to strengthen profitability and minimize bad debt with a focus on simplification, digitalization, and continuous enhancement.</li><li>Ensure adherence to internal controls, legal requirements, and industry standards.</li><li>Design, document, and oversee local processes, working with regional teams to standardize procedures in line with Group standards.</li><li>Participate in FIT/GAP analyses for M&A integration, ensuring correct adoption of OtC processes and delivering training where required.</li></ul> STAKEHOLDER MANAGEMENT<ul><li>Build and maintain strong working relationships with local finance teams and other business stakeholders.</li><li>Coordinate with external parties such as collection agencies and legal advisors when necessary.</li></ul> REPORTING<ul><li>Prepare regular reports on overdue accounts and collection performance.</li><li>Present risk and overdue management updates to the Regional OtC Lead.</li><li>Provide regional insights on credit performance and collection results to management.</li></ul> Your Profile<ul><li>Bachelor's degree in finance & accounting, business or a related field.</li><li>At least 3 years of experience in credit management, collections or risk management roles.</li><li>Strong knowledge of credit risk assessment, collections processes and legal aspects of bad debt recovery.</li><li>Familiarity with AR accounting entries and analysis.</li><li>Advanced computer skills in ERP systems, preferably in Dynamics D365.</li><li>Proficient Excel knowledge, experience with PowerApps and PowerBi is a plus.</li><li>Cultural awareness: to be able to work with different cultures and in multiple countries.</li><li>Critical thinking skills needed to mitigate credit risk and maintain the credit control system.</li><li>Good knowledge of English. Any other language is a plus.</li><li>Solid understanding of local and international credit control laws and regulations.</li><li>Willing to travel on occassion.</li></ul>Compensation & BenefitsOur client offers a competitive compensation package aligned with the scope and visibility of this role, including:<ul><li>Competitive fixed salary based on experience and expertise (60-70K)</li><li>Annual performance bonus</li><li>13th-month salary</li><li>Company car with fuel/charging card</li><li>Comprehensive group insurance</li><li>Hospitalization insurance</li><li>Meal vouchers</li><li>Net expense allowance</li><li>Eco vouchers</li><li>Mobile phone package</li><li>Generous holiday entitlement (30 days), including additional company leave days</li><li>Hybrid working model with up to 2 days of remote work per week</li><li>Flexible working environment with core business hours and autonomy in organizing your schedule</li></ul>Interested in this role? Please let us know. Robert Half BV en Robert Half Project Sourcing BV verwerken de gegevens van sollicitanten die nodig zijn om de sollicitatieprocedure uit te voeren. Meer informatie over gegevensbescherming, in het bijzonder over uw rechten, vindt u op <a href="https://www.roberthalf.com/be/nl/privacy">https://www.roberthalf.com/be/nl/privacy</a>. <img src="https://counter.adcourier.com/Um9iZXJ0SGFsZi45MDI0My4xMDg5NUByaGlldXJvcGUuYXBsaXRyYWsuY29t.gif">
2026-08-26T15:07:55Z

Client Administration Officer

Brussels, Brussels
remote
Uitzendopdracht met optie vast
2600 - 4200 EUR / Monthly
Robert Half is momenteel op zoek naar een Client Administration Officer NL/FR (m/v/x) voor een organisatie gevestigd in Brussel.Ben jij een sterk georganiseerde administratieve professional met een uitstekende kennis van het Nederlands en een goede kennis van het Frans ? Werk je graag in een professionele omgeving waar discretie, nauwkeurigheid en klantgerichtheid centraal staan? Dan is deze functie iets voor jou.FunctieomschrijvingAls Client Administration Officer bied je uitgebreide administratieve en organisatorische ondersteuning aan de Client Relationship Managers. Je zorgt ervoor dat zij hun tijd optimaal kunnen benutten en ondersteunt tegelijk een hoogwaardige dienstverlening naar klanten toe. Je werkt hiervoor nauw samen met collega's binnen administratie en support.Je verantwoordelijkheden omvatten onder meer:Administratieve en secretariële ondersteuning<ul><li>Beheren van agenda's rekening houdend met prioriteiten, timing en efficiëntie;</li><li>Screenen en beheren van telefonische oproepen, post en e-mails;</li><li>Opbouwen van professionele werkrelaties met klanten, interne stakeholders en collega's;</li><li>Onthalen van bezoekers;</li><li>Coördineren van vergaderzalen en de bijhorende logistieke opvolging;</li><li>Actief onderhouden van communicatie om een hoog serviceniveau te garanderen;</li><li>Organiseren en onderhouden van klassement en archiveringssystemen;</li><li>Verwerken van inkomende en uitgaande correspondentie;</li><li>Voorbereiden van presentaties;</li><li>Beheren en actualiseren van de klantendatabase, met strikte naleving van interne procedures.</li></ul>Backoffice ondersteuning<ul><li>Openen van bankrekeningen in samenwerking met de Compliance Officer;</li><li>Invoeren en opvolgen van financiële orders en investeringen;</li><li>Administratief afhandelen van dossiers;</li><li>Voorbereiden van dashboards, rapporteringen en studies.</li></ul><h3> </h3>ProfielWij zoeken een kandidaat die zich herkent in het volgende profiel:<ul><li>Je beschikt idealiter over een diploma in secretariaat of gelijkwaardige ervaring;</li><li>Je hebt minstens 5 jaar relevante secretariaats- of administratieve ervaring, bij voorkeur binnen een professionele dienstverlenende omgeving;</li><li>Je hebt een uitstekende kennis van het Nederlands en een goede kennis van het Frans, zowel mondeling als schriftelijk;</li><li>Je beschikt over sterke administratieve vaardigheden en werkt zeer nauwkeurig;</li><li>Je hebt affiniteit met cijfers;</li><li>Je communiceert vlot en professioneel, zowel intern als naar klanten toe;</li><li>Je bent organisatorisch sterk en kan goed prioriteiten stellen;</li><li>Je kan zowel zelfstandig als in team werken;</li><li>Je gaat discreet en correct om met vertrouwelijke informatie;</li><li>Je bent servicegericht, proactief en betrouwbaar;</li><li>Je kan vlot werken met MS Office (Outlook, Word, Excel, PowerPoint); kennis van Odoo is een plus;</li><li>Je blijft efficiënt functioneren onder occasionele tijdsdruk.</li></ul>AanbodOnze klant biedt jou een aantrekkelijk en competitief loonpakket, aangevuld met interessante extralegale voordelen, waaronder:<ul><li>Een voltijdse functie van 38 uur per week;</li><li>Flexibele werkuren, met aandacht voor een goede work-life balance;</li><li>28 verlofdagen per jaar;</li><li>Maaltijdcheques van €10 per gewerkte dag;</li><li>100% terugbetaling van openbaar vervoerkosten; bij gebruik van privévervoer geldt een tussenkomst volgens het toepasselijke paritair comité;</li><li>Parking ter beschikking, inclusief laadmogelijkheid voor elektrische wagens;</li><li>Een netto onkostenvergoeding van €60 per maand;</li><li>Ecocheques ter waarde van €250 per jaar;</li><li>Een aanvullend pensioenplan van 11%;</li><li>Een jaarlijkse bonus, gelijk aan één maand salaris;</li><li>Een afwisselende functie binnen een professionele en collegiale werkomgeving in Brussel;</li><li>De mogelijkheid op een vast contract na een succesvolle interimperiode.</li></ul>Geïnteresseerd in deze functie als Client Administration Officer NL/FR in Brussel? Solliciteer vandaag nog met vermelding van referentienummer 000514124. Robert Half BV and Robert Half Project Sourcing BV process the data from applicants that is required to carry out the application process. You can find more information on data protection, in particular on your rights, at <a href="https://www.roberthalf.com/be/en/privacy">https://www.roberthalf.com/be/en/privacy</a>.<img src="https://counter.adcourier.com/Um9iZXJ0SGFsZi40MjI5Ni4xMDg5NUByaGlldXJvcGUuYXBsaXRyYWsuY29t.gif">
2026-08-27T13:36:12Z

Group Controller & Compliance Manager

Ixelles,
remote
Permanent
0 - 0 EUR / Yearly
Robert Half Talent Solutions recherche actuellement un(e) Group Controller & Compliance Manager (h/f/x) pour une fonction permanente basée à Bruxelles.Notre client est une holding.Les responsabilités principales du Group Controller & Compliance Manager (h/f/x):Compliance Officer - Société cotée<ul><li>Point de contact FSMA pour la compliance</li><li>Gestion du Code de Dealing, listes d'initiés, fenêtres fermées, déclarations dirigeants (PDMR)</li><li>Suivi MAR (abus de marché), registre des conflits d'intérêts</li><li>Formation compliance des insiders</li><li>Déclarations de transparence, préparation des dossiers UBO</li><li>Coordination et publication des communiqués de presse réglementaires (FSMA / Euronext / GlobalNewswire) : calendrier financier, dividendes, résultats</li><li>Tenue et suivi du registre des actionnaires </li></ul>Supervision comptabilité & fiscalité<ul><li>Supervision de la comptabilité de la holding belge (BE GAAP) et des sociétés mises en équivalence</li><li>Établissement des comptes statutaires et collaboration avec le réviseur</li><li>Suivi fiscal complet : ISOC, TVA (déclarations périodiques et suivi), précompte mobilier, précompte professionnel, contrôles fiscaux</li><li>Calcul des avantages en nature (ATN) et coordination des précomptes avec le secrétariat social</li><li>Liaison avec le secrétariat social (Partena), les banques, les assureurs, les conseillers fiscaux externes</li><li>Gestion du logiciel comptable</li></ul>Gestion des flux actionnariaux<ul><li>Paiement des dividendes et suivi administratif associé</li><li>Paiement et déclaration du précompte mobilier sur dividendes</li><li>Paiement des émoluments et jetons de présence </li></ul>Reporting & consolidation groupe<ul><li>Production du reporting mensuel groupe (P&L, Bilan, Cash)</li><li>Consolidation statutaire semestrielle et annuelle sous IFRS (en partenariat avec un cabinet externe)</li><li>Préparation des annexes financières pour le rapport annuel</li><li>Préparation des comptes au format XBRL et transmission BNB</li><li>Interface avec les auditeurs externes</li></ul>Group Controller & contrôle interne<ul><li>Contrôle des procédures financières et respect des délégations de pouvoirs</li><li>Documentation et amélioration des contrôles internes (ICFR) pour le groupe</li><li>Support au CFO pour budgets, forecasts, business cases</li></ul>Le profil requis pour le poste de Group Controller & Compliance Manager (h/f/x):<ul><li>Master en Finance, Comptabilité ou Audit</li><li>Une certification complémentaire (expert-comptable / réviseur d'entreprises, ou équivalent IRE/IAB) est un atout</li><li>Minimum 6 ans d'expérience, dont un socle solide en Big 4 (audit ou transaction services) et/ou en direction financière d'une société cotée de taille moyenne</li><li>Expérience avérée en consolidation IFRS</li><li>Une expérience directe de la fonction Compliance Officer / relation FSMA dans un contexte de société cotée est un atout fort</li><li>Maîtrise des normes IFRS et BE GAAP, consolidation statutaire et groupe</li><li>Bonne connaissance de la réglementation FSMA / gouvernance des sociétés cotées</li><li>Fiscalité belge des sociétés (ISOC, TVA, précompte mobilier) et fiscalité des personnes physiques</li><li>Maître de la suite Office / intérêt pour l'IA comme outil de travail - Excel avancé</li><li>Rigueur extrême et sens du détail - le poste porte une responsabilité réglementaire directe</li><li>Autonomie et prise d'initiatives : capacité de réaliser le travail sans backup direct et capacité de sortir du cadre pour identifier des opportunités et les adresser</li><li>Discrétion absolue : accès à des informations privilégiées et sensibles au sens de la réglementation sur les sociétés cotées</li><li>Capacité à gérer un calendrier réglementaire dense et des échéances non négociables</li><li>Aisance relationnelle avec tous les niveaux de l'organisation, incluant les équipes financières, le board, les auditeurs et le régulateur</li><li>Français : langue de travail principale - courant / langue maternelle</li><li>La connaissance de l'anglais et du néerlandais est un atout.</li></ul>Intéressé(e) par ce poste? Posez votre candidature dès aujourd'hui. Robert Half BV and Robert Half Project Sourcing BV process the data from applicants that is required to carry out the application process. You can find more information on data protection, in particular on your rights, at <a href="https://www.roberthalf.com/be/en/privacy">https://www.roberthalf.com/be/en/privacy</a>.<img src="https://counter.adcourier.com/Um9iZXJ0SGFsZi44MTMwOC4xMDg5NUByaGlldXJvcGUuYXBsaXRyYWsuY29t.gif">
2026-09-16T13:40:05Z