<p><strong>The Role</strong></p><p>We're seeking an experienced and results-driven Collections Officer to join our client's growing finance team. This is an excellent opportunity for someone who is immediately available, with exceptional communication skills and a proven ability to maintain strong cash flow through effective debt recovery and positive customer relationships.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Contact customers to follow up on outstanding payments and negotiate suitable repayment plans.</li><li>Monitor assigned accounts to identify overdue balances and potential risks.</li><li>Maintain accurate and up-to-date records of all collection activities and customer interactions.</li><li>Prepare and issue payment reminders, statements, and demand letters as required.</li><li>Collaborate with internal teams to resolve disputes or billing issues efficiently.</li><li>Provide regular reports on collection progress and delinquency status.</li><li>Ensure all collection activities comply with company policies and legal standards.</li></ul><p> </p><p><strong>Skills & Experience</strong></p><ul><li>Previous experience as a Collections Officer, Credit Controller, or similar role.</li><li>Excellent communication and negotiation skills.</li><li>Strong attention to detail and accuracy in record-keeping.</li><li>Ability to handle difficult conversations with professionalism and empathy.</li></ul><p> </p><p><strong>Apply Today</strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p><em>Reference Number: </em><em>06830-0013328322CM</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Y291cnRuZXkubWNidXJuaWUuMjAyNDAuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<table width="680"><tbody><tr><td width="507"><p><strong>Collections & Credit Manager - Energy Retailer</strong></p><p><strong>Full-time | Based in Edgecliff | $100K-$120K + Super (Depending on Experience)</strong></p><p>Are you an experienced leader in the utilities or energy sector who thrives in a fast-paced, customer-focused environment? This is an exciting opportunity to lead a high-performing team at a growing, dynamic energy retailer committed to delivering exceptional service across Australia.</p><p><strong>About the Company</strong></p><p>Our client is a leading national utility retailer supplying electricity and gas to over 120,000 households and small businesses across Victoria, New South Wales, South Australia, and Queensland. Known for their commitment to service excellence, innovation, and compliance in a complex, highly regulated industry, they're continuing to expand and invest in their people and processes.</p><p><strong>About the Role</strong></p><p>Reporting into the Head of Credit, you'll lead the Credit & Collections team, responsible for managing the end-to-end collections process for electricity and gas accounts.</p><p>You'll ensure all compliance obligations around hardship and payment difficulty programs are met while maintaining a customer-first approach. This role requires strong leadership, operational oversight, and an in-depth understanding of the energy retail landscape.</p><p>This is a full-time, office-based role located in Edgecliff, offering the opportunity to make a genuine impact within a growing organisation.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and support a team handling outbound and inbound collections on overdue energy accounts</li><li>Ensure strict compliance with all regulatory requirements, including hardship and payment assistance obligations</li><li>Oversee key operational functions within finance, including:</li><ul><li>Energy concessions and state-based concession applications</li><li>Government grant applications and allocations</li><li>Payment plan validations and hardship inbox responses</li><li>Debt referral, sale processes, and insolvency management</li><li>Direct debit, refunds, Centrepay, and payment investigations</li><li>Default listings and related complaints management</li><li>Account adjustments and inactive account control reporting</li></ul><li>Manage relationships with state trustees, legal representatives, and external collection agencies</li><li>Drive system and process improvements to enhance efficiency, accuracy, and compliance</li><li>Collaborate with different stakeholders across the business to deliver optimal outcomes</li></ul><p><strong>About You</strong></p><ul><li>Proven experience leading collections or credit operations teams (ideally in the energy or utilities sector) or you have a strong credit collections experience and ready to step in a leadership role</li><li>Strong expertise in credit management and collections processes</li><li>Deep experience in system and process change, driving efficiency and improvement initiatives</li><li>Comfortable navigating compliance requirements and willing to take responsibility for adherence</li><li>Excellent stakeholder management and communication skills</li><li>Analytical, organised, and able to work effectively in a fast-paced, regulated environment</li></ul><p><strong>Why You'll Love It</strong></p><ul><li>The opportunity to manage and build a team</li><li>Work in a supportive, values-driven culture</li><li>Opportunity to make a real impact on processes and customer experience</li><li>Be part of a growing energy retailer with exposure to complex, rewarding projects</li></ul><p>If you're a results-driven collections and credit professional looking to take on a leadership role with compliance, systems, and stakeholder impact at the forefront, this is your next career step.</p><p>Apply now or contact Yani Bormans at [email protected] or 0473 656 316 for a confidential discussion. </p><p><strong><em> </em></strong></p><p><strong>This is a</strong> <strong>on-site position.</strong></p><p><a href="https://rh--c.vf.force.com/a1GVT0000054qQ9"><strong>06800-0013315508</strong></a></p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/WWFuaS5Cb3JtYW5zLjQwMTkyLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>A leading organisation in the financial services industry known for its professional and supportive workplace culture.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>As the Receptionist, you'll be the face of the business, ensuring the smooth day-to-day running of the office. Key responsibilities include:</p><ul><li>Managing the front desk and phone enquiries with professionalism and warmth</li><li>Greeting clients and coordinating meeting rooms and catering</li><li>Handling incoming and outgoing mail, deliveries, and couriers</li><li>Maintaining office supplies, equipment, and a tidy reception area</li><li>Providing administrative support to the Executive Assistant and broader team</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>You're a polished and organised professional who takes pride in delivering exceptional service. You will bring:</p><ul><li>Minimum 2 years' experience in reception or administrative support</li><li>Strong communication and interpersonal skills</li><li>Proficiency across the MS Office suite (Word, Excel, PowerPoint)</li><li>Excellent organisational skills and attention to detail</li><li>A proactive, professional, and customer-focused approach</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number: </em><a href="https://rh--c.vf.force.com/a1GVT0000057tmT"><em>06800-0013317862</em></a></p><p><strong><em> </em></strong></p><p> </p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bWFkZWxpbmUuZG9ub3Zhbi4zMjk2My4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<table width="680"><tbody><tr><td width="552"><p><strong>The Company:</strong><br /> Our client is a fast-growing global fintech company, empowering businesses with innovative solutions in international payments, FX risk management, and trade finance. With a strong presence across multiple regions, they are committed to fostering a high-performance culture and driving meaningful change in their industry. As they continue to expand in the APAC region, they are seeking a skilled People Partner to join their Sydney-based team. This position will support staff in ANZ, Hong Kong and China.</p><p> </p><p><strong>The Role:</strong><br /> This is a dynamic opportunity for an experienced HR professional to work closely with leadership, driving people strategies that align with business objectives. As an People Partner, you will play a key role in talent management, employee relations, and workforce planning, ensuring a positive and high-performing workplace culture.</p><p> </p><p>Responsibilities include providing strategic HR guidance, supporting leadership on performance management, facilitating change initiatives, and championing diversity, equity, and inclusion efforts. Additionally, you will leverage HR analytics to inform decision-making and contribute to employee engagement and wellbeing programs.</p><p> </p><p><strong>About You:</strong><br /> You are a proactive and commercially savvy HR professional with experience in business partnering roles, or with strong advisory experience. With a solid understanding of employment legislation and best practices, you have a proven track record of handling complex HR matters in fast-paced environments. Your ability to build relationships, influence stakeholders, and drive meaningful change will be key to success. Ideally, you have experience in an international or multi-site setting and are comfortable working with HR systems and analytics. Fluency in Cantonese or Mandarin is an advantage but not essential.</p><p> </p><p>This role is based in Sydney CBD, requiring four days in the office and one day working remotely. If you are looking to make an impact in a globally expanding fintech company, this could be the perfect next step in your career.</p><p> </p><p> </p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/ZW1tYS5zZXN0aWMuMDMwODUuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
