<table width="680"><tbody><tr><td width="552"><p><strong><span style="text-decoration: underline;">THE COMPANY: </span></strong></p><p> </p><p>This company is a global FinTech who offer enterprise low-latency financial trading technology for institutional & retail brokers, banks, and liquidity providers.</p><p> </p><p>You'll be offered a clear career path with lots of learning and work in a high-performing team who value continuous learning, collaboration, teamwork and delivering outstanding service to customers.</p><p> </p><p>- Hybrid working</p><p>- Free lunch everyday</p><p>- Private health insurance.</p><p>- Ongoing training and professional development.</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">ROLE & RESPONSIBILITIES </span></strong></p><p> </p><p>As the IT Trade Desk Support Analyst, you will support customers (banks, brokers, hedge funds) who are using the organisations trading applications & products.</p><p> </p><p>You'll wear 'multiple hats' ranging from technical support to product implementation, upgrades, migrations, and client onboarding.</p><p> </p><p>Hybrid working available and you'll be required to work Sunday (remotely) + 4 other days in the week (of your choice).</p><p> </p><p><strong>Responsibilities include: </strong></p><p>- Provide technical support, investigation, triage, troubleshooting, and resolution to customers using the firm's trading applications.</p><p>- Analyze FIX messages, logs, and sources to determine root cause analysis.</p><p>- Implement Plan, support and deploy implementations of these trading platforms into client environments.</p><p>- Support clients via phone, email and video.</p><p>- Work hours are 10am-6pm / 8am-4pm (daylight savings / non-daylight savings time)</p><p>- Project involvement including:</p><p>o Product implementation into client environment- plan, support deploy</p><p>o Manage application upgrades & migrations</p><p>o Client onboarding activities</p><p>o Liquidity integrations with customers.</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED BACKGROUND / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES </span></strong></p><p> </p><p>Suitable for a Technical Support Analyst with excellent IT troubleshooting & investigation skills inside the financial trading industry.</p><p> </p><p>Ideal for someone with an interest in learning and building an IT career within financial trading (FX, Derivatives, CFD's, Crypto, Equities etc).</p><p> </p><p>Well-suited to someone who can wear 'multiple hats' and is seeking non-conventional working hours with flexibility (incl WFH).</p><p> </p><p><strong>The following is required: </strong></p><p>· Proven experience providing technical IT Support to customers in the financial services industry.</p><p>· Excellent triage, investigation and troubleshooting of application, Windows OS, and networking issues.</p><p>· Demonstrate competent financial markets / financial trading knowledge (trade executions, buy/sell orders, markup,</p><p>· Able to work Sunday + 4 additional days in the week (of your choice).</p><p>· FIX messaging knowledge/experience is preferred.</p><p>· Basic SQL knowledge.</p><p>· TCP/IP networking knowledge.</p><p>· MetaTrader experience 4/5 is beneficial.</p><p>· Exceptional customer service and communication skills - verbal & written.</p><p>· Demonstrate willingness & ability to research, absorb and learn new ideas/concepts.</p><p>· <span style="text-decoration: underline;">Able to work Sunday </span><span style="text-decoration: underline;">+ 4 other days in the week (of your choice). </span><span style="text-decoration: underline;"> </span></p><p> </p><p> </p><p><strong>This is a full time permanent role</strong><strong> located North of the Sydney CBD (hybrid working) </strong><strong>and is offering $90,000 - $120,000 (plus super). </strong></p><p> </p><p><strong><em>*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.</em></strong></p><p><strong> </strong></p><p> </p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjM2MTIzLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Robert Half are excited to be partnering with a confidential, purpose-led private organisation who are looking for a super-star Office Concierge to join their beautiful offices in the Eastern Suburbs!</p><p> </p><p>This is an opportunity not to be missed for someone with a positive and can-do attitude who thrives in a role where no two days are the same.</p><p> </p><p>You will be joining a small but high performing team in a polished and professional environment that values collaboration, excellence and purpose.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><ul><li>You'll be the heart of the office, providing a six star welcome to all teams, clients and guests. With a genuine passion for creating a positive experience, you'll assist with general enquiries and make sure everything runs smoothly for staff and visitors.</li><li>Each morning you'll prepare the office so it's ready for the day ahead. That means stocking the kitchen, emptying the dishwasher, turning on the music, brewing a fresh pot of coffee and keeping the space tidy. You might even pick up some fresh pastries for the team. It's the small things that make this a great place to work and we want you to take ownership of them.</li><li>You'll manage office supplies from snacks and stationery to cleaning products, and take care of the meeting room calendar to make sure there are no clashes. You'll keep meeting rooms clean and guest ready, check AV and IT before meetings, arrange refreshments and offer discreet support when needed.</li><li>You'll also bring ideas to the table and find better ways of doing things. We're looking for someone confident to take an idea, do some research, suggest options and make it happen.</li><li>There will be general ad hoc administrative tasks and quieter moments along the way, so we're looking for someone who takes pride in helping wherever needed and enjoys keeping themselves busy.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>We are ideally looking for someone with experience in reception, office administration or customer service, ideally gained in a hospitality, retail or office environment and with a genuine focus on creating a positive experience for employees and guests.</li><li>You'll be highly organised and able to manage multiple priorities with strong attention to detail. </li><li>You'll enjoy coordinating events and hospitality moments with creativity and follow-through.</li><li>Above all, you'll bring a calm, adaptable and solutions-focused approach, a collaborative mindset and a willingness to roll up your sleeves to get things done.</li></ul><p> </p><p><em>Please note - this role is 5 days on-site in the Eastern Suburbs. </em></p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p></td></tr></tbody></table><p><br /> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/ZXJpbmhvbGx5LnN1dGhlcmxhbmQuODU1MzYuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span data-contrast="auto">THE COMPANY: </span></strong><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">This FinTech develops research-driven financial trading and execution solutions used by the world's leading global exchanges, financial traders, and brokers. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="0" data-aria-level="1"><span data-contrast="auto">Highly profitable and successful global organisation with a strong reputation and a flat structure. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Established firm who still retain the positive elements of a startup/scaleup feel. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">60+ staff around the globe and growing. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Supportive culture focusing on curiosity, creativity, and hard work. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Work alongside a highly collaborative team with a strong sense of comradery and knowledge sharing. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Significant professional development, training, and learning opportunities. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="15" data-list-defn-props="{"335551671":0,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Hybrid working. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><p> </p><p><strong><span data-contrast="auto">ROLE SNAPSHOT: </span></strong><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">As the Trade Desk Support Analyst, you be providing technical application support & troubleshooting to brokerage and trading clients who utilize the firm's financial trading solutions. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">Operating in a follow-the-sun model, this role works in a close-knit local team to cover APAC hours.</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">Product specific training is provided. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><strong><em><span data-contrast="auto">Key elements of the role: </span></em></strong><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Level 1 & 2 technical support to electronic trading clients and their execution systems.</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Monitor & troubleshoot trades in real-time electronic trading systems. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Involvement in supporting all aspects of the trading system.</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Investigation of system logs.</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Daily system availability and functionality testing (server health checks, order testing etc). </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Troubleshoot network connectivity. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Operate in a time critical and fast-paced environment while proactively delivering outstanding customer service.</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Work with a global team in in a follow-the-sun model</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Working hours are 7am-4pm & 9am-6pm (Mon-Fri)</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><p><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><strong><span data-contrast="auto">REQUIRED BACKGROUND / EXPERIENCE / KNOWLEDGE / PERSONAL QUALITIES: </span></strong><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">Suitable for someone with an Application/Software Support background demonstrated knowledge of financial markets. </span><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">Working in a small team culture fit is key, making this ideal for a collaborative team-player who is curious and loves to learn, with a genuine passion for IT + financial markets. </span><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">Someone resourceful who proactive solves problems with an 'I'll figure it out" mentality is needed. </span><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><strong><em><span data-contrast="auto">The following is required: </span></em></strong><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Proven Application/Software Support background (or similar). </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">Background supporting front office traders in investment banking, brokerages or similar is beneficial. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="auto">Linux command line skills (trace logs, update configs, investigate host utilization, troubleshooting skills).</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="auto">Financial markets knowledge (Derivatives, Futures, Options etc). </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="15" data-aria-level="1"><span data-contrast="auto">Python, Bash and/or SQL scripting skills are beneficial. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"><span data-contrast="auto">Logical troubleshooting skills. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><span data-contrast="auto">A passion for financial trading and interest in algorithmic trading is beneficial. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="18" data-aria-level="1"><strong><span data-contrast="auto">Demonstrated attitude & personal qualities</span></strong><span data-contrast="auto">: ability to handle pressure while troubleshooting critical systems; strong attention to detail with exceptional communication + customer service skills; curious/inquisitive, intelligent & eager to learn (enjoys labs and tinkering).</span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><ul><li data-leveltext="-" data-font="Calibri" data-listid="14" data-list-defn-props="{"335551671":2,"335552541":1,"335559685":720,"335559991":360,"469769226":"Calibri","469769242":[8226],"469777803":"left","469777804":"-","469777815":"hybridMultilevel"}" data-aria-posinset="19" data-aria-level="1"><span data-contrast="auto">Excited about undertaking a broad role in small team with a flat structure where you can be learning every day and chart your own path. </span><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></li></ul><p><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><strong><span data-contrast="auto">This is a full-time permanent role located in the heart of the Sydney CBD (hybrid working available) offering $120,000 - $160,000 (plus super) + bonus - depending on experience. </span></strong><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><em><span data-contrast="auto">*Please note, full unrestricted permanent Australian working rights are required to be considered for this position and successful applicants will be contacted. </span></em><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p> </p><p><strong><span data-contrast="auto">Apply Today</span></strong><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-contrast="auto">Please send your resume by clicking on the apply button.</span><span data-ccp-props="{"134245417":false,"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><em><span data-contrast="auto">Reference Number: 06800-0013334622</span></em><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><span data-ccp-props="{"201341983":2,"335559739":0,"335559740":20}"> </span></p><p><strong><em><span data-contrast="none"><span data-ccp-parastyle="heading 4">This is a </span></span></em></strong><em><span data-contrast="none"><span data-ccp-parastyle="heading 4">hybrid</span></span></em> <strong><em><span data-contrast="none"><span data-ccp-parastyle="heading 4">position.</span></span></em></strong><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":2,"335551550":2,"335551620":2,"335559738":0,"335559739":0,"335559740":20}"> </span></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjE1ODYwLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p> </p><p>A specialised financial technology firm delivering trading and liquidity management solutions to global financial institutions and retail brokers.</p><p> </p><p><span style="color: #000000;"><strong><span style="text-decoration: underline;">ON OFFER</span></strong></span></p><p> </p><ul><li>Non-conventional working - <strong>Sunday (Remote) + 4x days during the week.</strong></li><li>Join an established/ collaborative team providing the opportunity to upskill your financial markets knowledge.</li><li>A varied role- resolving technical issues to client onboarding.</li><li>Free lunch</li></ul><p> </p><p><strong><span style="text-decoration: underline;">THE ROLE</span></strong></p><p> </p><p>As the Application Support analyst, you will own complex technical problems from diagnosis to resolution, acting as the crucial link between customers and the businesses propriety applications and products.</p><p> </p><p>Sunday work will focus on project work including new customer application integrations, maintenance, upgrades and migrations.</p><p> </p><p><strong><span style="text-decoration: underline;">RESPONSIBILITIES</span></strong></p><p> </p><ul><li>Provide technical and functional support to institutional and retail trading clients using the firm's trading and liquidity management platforms.</li><li>Respond to customer queries, provide troubleshooting advice and apply efficient resolution tactics, conducting deep investigations where required.</li><li>Determine root cause analysis of trading issues</li><li>Support new client onboarding, from initial application suite planning through to implementation.</li><li> Maintain application upgrades and migrations.</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">YOUR PROFILE</span></strong></p><p> </p><p>Ideal for an Application Support Analyst with experience in financial trading, who enjoys variety and enthusiastically takes on new challenges.</p><p> </p><p>Will suit a curious individual, with a strong customer focus that can bridge the gap between the business applications and customers technical needs.</p><p> </p><p>Fitting for someone looking for unconventional flexibility - <strong>MUST BE ABLE TO WORK SUNDAY - (Remote) + 4x days during the week.</strong></p><p><strong> </strong></p><p><strong><span style="text-decoration: underline;">REQUIRED EXPERIENCE</span></strong></p><p> </p><ul><li>Excellent triaging skills across Applications, Windows OS, and networking issues (TCP/IP).</li><li>Exceptional communication skills and ability to resolve issues under pressure.</li><li>Strong knowledge around financial trading process (Orders, execution, clearing, and settling).</li><li>Good understanding of financial instruments (stocks, security, securities, Forex, CFDs, and other derivatives).</li><li>Understanding of FIX protocol/ messages.</li><li>MT4/MT5 knowledge is highly desirable.</li></ul><p> </p><p> </p><p><strong>This is a full-time role- Sunday + 4x weekdays, located in North Sydney (hybrid working), offering $90,000 - $120,000 (plus super).</strong></p><p> </p><p><strong><em>*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.</em></strong></p><p> </p><p><em>Reference Number: </em>06800-0013322957</p><p><strong><em> </em></strong></p><h4><strong>This is a </strong>hybrid <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YnJhbmRvbi53aWxraW5zLjUwNDI3LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="552"><p><strong>Desktop Support Engineer</strong></p><p><br /> We're partnered with a leading organisation undergoing major IT uplift and transformation projects across APAC. With a busy year ahead, our client is looking for a capable and proactive Desktop Support Engineer who can hit the ground running, support a high-volume environment, and contribute across both BAU and project work.</p><p><br /> <br /> <strong>About the Role</strong></p><p><br /> You'll provide front-line technical support to end users across APAC (~1000 users). This role is hands-on and varied - supporting desktops, laptops, mobile devices, conferencing equipment, and managing tickets through to resolution. You'll also be involved in ongoing projects including PC refreshes, ITSM migrations, and asset management uplift.</p><p> </p><p>This is a great opportunity for someone with 4 + years' experience, strong communication skills, and a can-do attitude who can work independently and learn quickly on the job.</p><p> </p><p><em>If you have been involved in projects and have experience dealing with senior stakeholders, you'll have the opportunity to get involved with higher-level work from the start. Otherwise, training and guidance will be provided to help you grow into these responsibilities.</em></p><p><br /> <strong>What You'll Be Doing</strong></p><ul><li>Act as the level 1<sup>st</sup> and 2<sup>nd / 2.5 </sup> point of contact for IT incidents and service requests via phone, email, walk-ups, and ITSM tools.</li><li>Record, triage, and resolve tickets within SLAs, keeping users updated throughout.</li><li>Support a hybrid environment across Microsoft 365, Windows, Active Directory, and on-prem/cloud infrastructure.</li><li>Deliver remote support with occasional onsite assistance at their corporate head office (Sydney CBD).</li><li>Provide support to executives and EAs, including assistance with video/audio conferencing and meeting setups.</li><li>Assist with device provisioning, onboarding/offboarding, account setup, and procurement.</li><li>Participate in desktop hardware/software deployments (HP environment), mobile device support (Samsung/iOS), and basic networking tasks.</li></ul><p> </p><p><br /> <strong>What We're Looking For</strong></p><ul><li>4+ years' experience in Level 1/2 Desktop Support or Service Desk.</li><li>Strong problem-solving skills and the maturity to work independently.</li><li>Excellent communication skills and a professional, customer-focused approach.</li><li>Experience supporting Microsoft 365, Windows 10/11, Active Directory (on-prem), and hybrid cloud environments.</li><li>Hardware support experience across HP devices, peripherals, and mobile devices.</li><li>Familiarity with ITSM tools (experience with Cherwell/Avante is ideal but not required).</li><li>ITIL knowledge and experience working to SLAs.</li><li>Ability to prioritise and manage fluctuating ticket volumes (10-100 per day depending on triage).</li><li>Flexible and able to adjust working hours (shifts between 7:00am-3:30pm & 9:00am-5:30pm).<br /> </li></ul><p>This role will be 5 days a week onsite</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/RW1pbGkuUGV0cnVzZXZpYy4yNzk1My4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p><strong>The Role</strong></p><p>We're seeking an experienced and results-driven Collections Officer to join our client's growing finance team. This is an excellent opportunity for someone who is immediately available, with exceptional communication skills and a proven ability to maintain strong cash flow through effective debt recovery and positive customer relationships.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Contact customers to follow up on outstanding payments and negotiate suitable repayment plans.</li><li>Monitor assigned accounts to identify overdue balances and potential risks.</li><li>Maintain accurate and up-to-date records of all collection activities and customer interactions.</li><li>Prepare and issue payment reminders, statements, and demand letters as required.</li><li>Collaborate with internal teams to resolve disputes or billing issues efficiently.</li><li>Provide regular reports on collection progress and delinquency status.</li><li>Ensure all collection activities comply with company policies and legal standards.</li></ul><p> </p><p><strong>Skills & Experience</strong></p><ul><li>Previous experience as a Collections Officer, Credit Controller, or similar role.</li><li>Excellent communication and negotiation skills.</li><li>Strong attention to detail and accuracy in record-keeping.</li><li>Ability to handle difficult conversations with professionalism and empathy.</li></ul><p> </p><p><strong>Apply Today</strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p><em>Reference Number: </em><em>06830-0013328322CM</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Y291cnRuZXkubWNidXJuaWUuMjAyNDAuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<table width="680"><tbody><tr><td width="507"><p><strong>About Us</strong></p><p><strong> </strong></p><p>We're an established and growing non-bank lender specialising in providing flexible, customer-focused financial solutions to Australian SMEs. With an emphasis on innovation, data-driven decision-making, and a collaborative culture, we're continuing to invest in our digital and operational transformation.</p><p> </p><p><strong>The Role</strong></p><p><strong> </strong></p><p>We're looking for an Agile Delivery Lead (think a blended skillset across a Business Analyst / Project Manager / Product Owner) to join our delivery team and play a key role in shaping how we deliver change across the business.</p><p> </p><p>This role will suit someone who thrives in a hands-on environment-comfortable gathering requirements, leading delivery, and has proven experience driving continuous improvement in our Agile framework.</p><p> </p><p>You'll work across technology, product, and operations to ensure initiatives are delivered efficiently, business outcomes are clear, and Agile practices continue to mature across teams.</p><p> </p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Partner with business stakeholders to define requirements and translate them into actionable user stories and delivery plans.</li><li>Lead and manage small to medium projects end-to-end, ensuring delivery on time and within scope.</li><li>Coach and uplift Agile practices, helping to evolve our delivery framework.</li><li>Facilitate sprint planning, stand-ups, retrospectives, and prioritisation sessions.</li><li>Manage dependencies, risks, and communications across business and technical teams.</li><li>The evaluation and continuous improvement of business systems and processes to improve productivity, reduce errors, improve transparency between teams, and enhance reporting and decision-making capabilities.</li><li>The ongoing administration of the core business systems.</li></ul><p> </p><p> </p><p><strong>About You</strong></p><ul><li>Seasoned Business Analyst / Project Manager expertise within financial services or lending.</li><li>System experience across Loan Origination, CRM, Credit systems and servicing.</li><li>Proven experience maturing Agile delivery practices in a small to medium-sized business environment.</li><li>Strong stakeholder engagement and facilitation skills.</li><li>Ability to balance structure and flexibility in a growing, fast-moving organisation.</li><li>Practical understanding of technology delivery (experience with Jira or similar tools a plus).</li></ul><p> </p><p><strong> </strong></p><p> </p><p><strong>Why Join Us</strong></p><ul><li>Play a key role in shaping delivery and Agile maturity within a growing lender.</li><li>Collaborative, down-to-earth culture with genuine career ownership.</li><li>Competitive salary package and bonus.</li><li>Chef cooked lunches!</li></ul><p> </p><p>This role is 5 days in office.</p><p> </p><p><em>Reference Number: </em><a href="https://rh.my.salesforce.com/a1GVT000005Cbs9">06800-0013322044</a></p><h4> </h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bWFyay5iZW5uZXR0LjEyNzE5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
