<p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p>Join this successful Australian Financial Services organisation with 900+ employees where IT is managed entirely in-house and technology is treated as a genuine business enabler.</p><ul><li>Team culture focused on ownership/accountability, humility, collaboration, knowledge-sharing, and recognition.</li><li>Non-micromanagement leadership style focused on empowering staff to utilise their expertise.</li><li>Sophisticated IT environment with significant investment in modern technologies and AI.</li><li>Technology is full managed in-house in Sydney, creating less restrictions and greater agility.</li><li>Initially office-based to support onboarding/training, with hybrid flexibility available once you're established in the role.</li><li>Newly created role due to growth.</li><li>Impressive Sydney CBD offices.</li></ul><p><strong><span style="text-decoration: underline;">ROLE SNAPSHOT</span></strong></p><p>Newly created L2/L3 End User Support Engineer role focused on the resolution of complex technical escalations, customer service and communication, as well as project delivery.</p><p>Working in a close-knit internal IT team, mutual accountability, collaboration, and trust are critical.</p><p><strong>Responsibilities: </strong></p><ul><li><strong>Advanced L2/L3 End User Support</strong> - across Microsoft Desktop environments, desktop hardware, mobile devices, printers, meeting rooms etc.</li><li><strong>Support and Administration - </strong>Microsoft 365, Active Directory, Intune, IAM platform.</li><li><strong>Identity and Access</strong> - troubleshoot MFA, SSO, authentication, and access issues</li><li><strong>RMM </strong>- endpoint monitoring, remote support, patching, and software deployment.</li><li><strong>Endpoint Security - </strong>support endpoint security, patching, and vulnerability remediation.</li><li><strong>Network and Connectivity</strong> - support & troubleshoot network issues - VPN, DNS/DHCP, Wi-Fi connectivity etc.</li><li><strong>ITSM</strong> - manage incidents and service requests and maintain up-to-date documentation and KBA's.</li><li><strong>Project Delivery </strong>- involvement in EUC related deployments, upgrades, improvement initiatives etc</li><li><strong>User onboarding/offboarding </strong></li><li><strong>IT Asset Management</strong></li></ul><p><strong><span style="text-decoration: underline;">REQUIRED SKILLS / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES </span></strong></p><p>Suitable for a technically strong L2/L3 End User Support Engineer who enjoys being the person users rely on to solve complex escalations and deliver a great technology experience, rather than simply closing tickets. </p><p>Ideal if you're seeking a broad role that you can take ownership of, while continuing to develop technically and contribute to projects.</p><p><strong>You don't need to be an expert in everything, but you should be comfortable supporting the wider Microsoft end-user environment. We're looking for the following: </strong></p><ul><li><strong>Strong L2-L3 EUC troubleshooting skills</strong> - including root-cause analysis and independent problem resolutions.</li><li><strong>Advanced Windows Desktop troubleshooting </strong>- including Microsoft 365 administration, support, and troubleshooting.</li><li><strong>Active Directory</strong> - strong administration & troubleshooting skills, including Group Policy, DNS integration, user & group management, permissions, authentication, and domain-related issues.</li><li><strong>SharePoint </strong>- Strong SharePoint Online administration and troubleshooting experience, including site management, permissions, access issues, document libraries, sharing policies, OneDrive integration and migration activities.</li><li><strong>Endpoint Management and RMM - </strong>including patching, deploying updates, application packaging, monitoring/alerting, remote access troubleshooting etc.</li><li><strong>Identity - </strong>SSO, MFA and experience with Identity tools</li></ul><ul><li><strong>Competent networking fundamentals</strong> - VPN, DNS/DHCP</li></ul><p><strong><span style="text-decoration: underline;">Attitude & personality: </span></strong></p><ul><li>A proactive mindset, with the ability to identify improvements, take ownership and contribute beyond day-to-day ticket resolution.</li><li>Humble, accountable, and comfortable learning from mistakes.</li><li>Strong sense of teamwork, collaboration, and knowledge sharing.</li><li>Excellent communication and customer-service skills with a strong sense of professionalism.</li><li>Friendly, outgoing, and personable.</li><li>Genuinely enjoys getting hands-on to support users and solve their problems.</li></ul><p><strong>This is full-time permanent role located in the Sydney CBD (hybrid working) and is offering $100,000 - $110,000 (plus super) + bonus potential. </strong></p><p>Reference Number: 06800-0013538295</p><p>This is a hybrid position.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjI2NTU2LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong>Company: </strong></p><p>This professional services firm offers a dynamic range of services to its clients and is known for providing a professional, welcoming and collaborative environment for both clients and staff. Located in a beautiful CBD office, the business places a strong emphasis on creating a positive workplace experience, with a polished front of house presence and a well organised, inviting office environment.</p><p>The organisation is seeking part time reception support for a three month period, to ensure the smooth running of the office and that everyone who walks through the door has a positive experience.</p><p><strong>Duties and responsibilities: </strong></p><ul><li>Manage front-of-house reception, welcoming clients, visitors, staff and suppliers in a professional and friendly manner.</li><li>Coordinate visitor arrivals, notify hosts and arrange workplace access for visitors and visiting employees as required.</li><li>Answer and direct incoming calls, emails and general enquiries.</li><li>Maintain a polished, organised and presentable reception area, meeting rooms, kitchens and shared office spaces.</li><li>Coordinate meeting room bookings and prepare spaces for client meetings, executive meetings and internal events, including catering and refreshments where required.</li><li>Manage incoming and outgoing mail, couriers, deliveries and general office correspondence.</li><li>Coordinate office supplies, stationery and kitchen consumables, monitoring stock levels and managing orders efficiently.</li><li>Liaise with building management, cleaners, maintenance providers and suppliers, following up on facilities requests and workplace issues as required.</li><li>Assist with workplace access, desk arrangements, meeting room technology and general facilities enquiries.</li><li>Identify opportunities to improve office processes, streamline ordering and maintain efficient day-to-day operations.</li><li>Provide general administrative support, including document preparation, printing, scanning, filing and maintaining office records and contact lists.</li><li>Support employee onboarding and offboarding administration, including paperwork and maintaining accurate employee records.</li><li>Assist with ad hoc HR administration, including updating spreadsheets, organising personnel documentation and supporting general HR processes.</li><li>Provide ad hoc administrative support to Executive Assistants, the HR team and wider business, including assistance with projects, reporting and internal events.</li><li>Handle confidential information with discretion, maintaining a high standard of accuracy and professionalism.</li><li>Contribute to a positive workplace environment, ensuring staff and visitors receive a consistently welcoming and professional experience. </li></ul><p><strong>About you:</strong></p><p>To be successful in this role, you will have:</p><ul><li>Previous experience in reception, office administration, workplace coordination, corporate hospitality or a similar role.</li><li>A warm, professional and approachable manner, with a genuine focus on creating a positive experience for clients and colleagues.</li><li>Strong organisational skills and the ability to manage competing priorities in a busy office environment.</li><li>Excellent communication skills and a high level of attention to detail.</li><li>Confident using Microsoft Office, Teams, Excel and comfortable learning new systems and processes.</li><li>Experience or exposure to HR administration would be a bonus, particularly employee records, onboarding paperwork or general HR support.</li><li>A proactive, flexible and team-oriented approach, with a willingness to assist with ad hoc tasks as needed.</li><li>Able to handle confidential information with discretion and professionalism.</li><li>Available to work 20 hours per week, Monday to Friday, across an agreed part-time schedule for the initial three-month contract.</li></ul><p> </p><p><strong>What's on offer: </strong></p><ul><li><strong>Beautiful CBD office </strong></li><li><strong>Friendly and supportive working environment </strong></li><li><strong>3 month contract </strong></li></ul><p> </p><p>Reference Number: 06800-0013533228</p><p>This is an in office position.</p></td></tr></tbody></table><p><br /> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/a2ltYmVybGV5LmxhbmdldmFkLjE3MTQ2LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Robert Half are working with a respected not-for-profit organisation in Brisbane with a long history of supporting the community. Known for the wide range of services they deliver, they're making a significant investment in technology and data.</p><p>You'll be joining a collaborative technology team where good communication, ownership and practical, insight-led work are highly valued, and where your work will have a visible impact across the organisation.</p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>You'll play a key role in turning the organisation's data into meaningful insights, building Power BI dashboards, reports and BI tools that are used across the business, right up to the executive team. Working closely with finance, projects and a wide range of internal stakeholders, you'll translate business questions into clear, consistent reporting and help tell the story behind the numbers. You'll also work hand in hand with the Data Engineer in a tight-knit team.</p><p><strong>Responsibilities:</strong></p><ul><li>Design, build and maintain Power BI dashboards and reports for stakeholders across the business, including the executive team</li><li>Work closely with various internal teams to understand their data, define consistent measures and deliver meaningful insights</li><li>Write and optimise advanced SQL queries, and support data models, performance tuning and incremental refresh</li><li>Develop solutions using Power Automate and Power Apps to streamline processes and improve access to data</li><li>Maintain data quality and documentation, including validation, reconciliation, data dictionaries and report specifications</li></ul><p><strong>Requirements: </strong></p><ul><li>Strong experience building dashboards and reports in Power BI, with a good eye for clear, user-friendly design</li><li>Advanced SQL skills and a solid understanding of databases and data modelling</li><li>Experience working with finance data; knowledge of investments, bonds or fund-style structures is highly regarded</li><li>Excellent communication skills, with the confidence to gather requirements and present insights to non-technical audiences</li><li>Adaptable and personable, with the ability to tailor your communication and reporting to a wide range of audiences and user groups</li><li>Exposure to the Power Platform (Power Automate, Power Apps) and an interest in emerging tools such as Copilot and AI-assisted analytics</li></ul><p><strong>Apply Today</strong></p><p>Submit your CV directly via email to Leah van Driel on <a href="mailto:[email protected]">[email protected]</a> or by pressing the Apply button.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bGVhaC50b3duc2VuZC41MDIyMC4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">