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6 results for It Support Analyst Professional Services in Sydney, New South Wales

Desktop Support Analyst
  • Sydney CBD, New South Wales
  • remote
  • Permanent placement
  • 70000 - 80000 AUD / Yearly
  • <table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p> </p><p>Established, Australian based Professional services firm who employ 300+ staff across multiple offices. </p><ul><li><strong>Full-time on-site role with impressive Sydney CBD offices. </strong></li><li>Small, close-knit team</li><li>In house subsidised café</li><li>Corporate gym membership</li></ul><p> </p><p><strong><span style="text-decoration: underline;">THE ROLE</span></strong></p><p> </p><p>IT Helpdesk role to provide technical support to 300 end users across Australia.</p><p>You will be working in a lean team and responsible for mainly in-person + some remote support to internal corporate users.</p><p>Ideal for a proactive junior candidate, looking to develop their technical skills in a collaborative, supportive and professional environment.</p><p> </p><p><strong>Key elements:</strong></p><ul><li>Be the first point of contact for desktop hardware and software issues for internal users.</li><li>Technical support M365, Active Directory, Outlook, Exchange, and Teams etc.</li><li>Technical support for AV equipment and video conferencing for meeting rooms. </li><li>Configure and support Laptops, Printers and other peripherals.</li><li>Troubleshoot connectivity issues across the corporate network.</li><li>Maintain and update documentation.</li><li>Assist with project work as needed.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">YOUR PROFILE</span></strong></p><p> </p><p>Suitable for an IT Support professional with core strengths being their customer service and communication skills, who is still expanding their knowledge in desktop hardware/software support. </p><p>The ability to work full time in office is needed.</p><p> </p><p><strong>Experience required:</strong></p><ul><li>Proven in-person Desktop Support experience across Microsoft technologies including M365 and Windows OS.</li><li>Troubleshooting experience across desktop hardware, software, AV, printers, network connectivity and telephony systems.</li><li>Humble and proactive individual who seeks to "master" all areas of support.</li><li>Personality/attitude: someone humble yet proactive with a keen interest in building a career in technical support.</li><li>Excellent customer service and communication skills for a corporate environment.</li><li><strong>Able to work onsite 5 days a week</strong></li></ul><p><strong> </strong></p><p><strong> </strong></p><p><strong>PLEASE NOTE:</strong></p><p><strong>This is a full-time permanent role located in CBD and is offering $70,000 - $80,000 + super - depending on experience. </strong></p><p><strong> </strong></p><p><strong><em>*Full permanent Australian working rights required to be considered for this position, and successful applicants will be contacted.</em></strong></p><p> </p><p><em>Reference Number: 06800-0013351461</em></p><p><strong><em> </em></strong></p><h4><strong>This is a </strong>on-site <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YnJhbmRvbi53aWxraW5zLjgwOTAwLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
  • 2025-12-15T00:44:20Z
Application Support Analyst | Financial Trading
  • McMahons Point, New South Wales
  • remote
  • Permanent placement
  • 90000 - 120000 AUD / Yearly
  • <table width="680"><tbody><tr><td width="552"><p><strong><span style="text-decoration: underline;">THE COMPANY: </span></strong></p><p> </p><p>This company is a global FinTech who offer enterprise low-latency financial trading technology for institutional &amp; retail brokers, banks, and liquidity providers.</p><p> </p><p>You'll be offered a clear career path with lots of learning and work in a high-performing team who value continuous learning, collaboration, teamwork and delivering outstanding service to customers.</p><p> </p><ul><li>Hybrid working</li><li>Free lunch everyday</li><li>Private health insurance.</li><li>Ongoing training and professional development.</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">ROLE &amp; RESPONSIBILITIES </span></strong></p><p> </p><p>As the IT Trade Desk Support Analyst, you will support customers (banks, brokers, hedge funds) who are using the organisations trading applications &amp; products.</p><p> </p><p>You'll wear 'multiple hats' ranging from technical support to product implementation, upgrades, migrations, and client onboarding.</p><p> </p><p>Hybrid working available.</p><p> </p><p><strong>Responsibilities include:</strong></p><ul><li>Provide technical support, investigation, triage, troubleshooting, and resolution to customers using the firm's trading applications.</li><li>Analyze FIX messages, logs, and sources to determine root cause analysis.</li><li>Implement Plan, support and deploy implementations of these trading platforms into client environments.</li><li>Support clients via phone, email and video.</li><li>Monday-Friday role with work hours being 10am-6pm / 8am-4pm (daylight savings / non-daylight savings time).</li><li>Occasional weekend support (rostered) required. </li><li>Project involvement including:</li><li>Product implementation into client environment- plan, support deploy</li><li>Manage application upgrades &amp; migrations</li><li>Client onboarding activities</li><li>Liquidity integrations with customers.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED BACKGROUND / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES </span></strong></p><p> </p><p>Suitable for a Technical Support Analyst with excellent IT troubleshooting &amp; investigation skills inside the financial trading industry.</p><p> </p><p>Ideal for someone with an interest in learning and building an IT career within financial trading (FX, Derivatives, CFD's, Crypto, Equities etc).</p><p> </p><p><strong>The following is required: </strong></p><ul><li>Proven experience providing technical IT Support to customers in the financial services industry.</li><li>Excellent triage, investigation and troubleshooting of application, Windows OS, and networking issues.</li><li>Demonstrate competent financial markets / financial trading knowledge (trade executions, buy/sell orders, markup,</li><li>Able to work Sunday + 4 additional days in the week (of your choice).</li><li>FIX messaging knowledge/experience is preferred.</li><li>Basic SQL knowledge.</li><li>TCP/IP networking knowledge.</li><li>MetaTrader experience 4/5 is beneficial.</li><li>Exceptional customer service and communication skills - verbal &amp; written.</li><li>Demonstrate willingness &amp; ability to research, absorb and learn new ideas/concepts.</li></ul><p><strong>This is a full time permanent role</strong><strong> located North of the Sydney CBD (hybrid working) </strong><strong>and is offering $90,000 - $120,000 (plus super). </strong></p><p> </p><p><strong><em>*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.</em></strong></p><p><strong> </strong></p><p> </p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjk5ODAzLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
  • 2025-11-24T04:17:47Z
IT Helpdesk Support (L1-2) - MSP
  • Northern Beaches, New South Wales
  • remote
  • Permanent placement
  • 70000 - 85000 AUD / Yearly
  • <table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">THE COMPANY: </span></strong></p><p> </p><p>This company is an Australian IT Managed Service Provider that services the SMB market in Sydney.</p><ul><li>Northern Beaches / Forest District office location - free parking.</li><li>Broad and varied hands-on role in close-knit team environment.</li><li>Ongoing training, paid certifications.</li><li>Career path towards a tech lead / team lead.</li><li>Focus on supporting smaller business customers.</li><li>Hybrid working - once trained up and passed probation.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">ROLE SNAPSHOT: </span></strong></p><p>Responsible for providing Level 1 &amp; 2 IT Helpdesk support and monitoring to various SMB customers - onsite and remote.</p><p>You'll undertake a very broad role involving support &amp; troubleshooting, systems administration, and security for small businesses.</p><p>Working in a close-knit team with the company Director to support the businesses continued expansion. </p><p> </p><p><strong><em>Key elements of the role: </em></strong></p><ul><li>Level 1 &amp; 2 IT Helpdesk Support to troubleshoot and resolve desktop hardware/software, server, and network issues for SMB customers.</li><li>Support &amp; configure Microsoft 365 - Azure AD, Exchange Online, SharePoint, Teams, Entra ID, Intune etc.</li><li>Windows Server monitoring, support, and management</li><li>Firewall configuration - Sophos</li><li>Monitor remote management platforms</li><li>Support DR and backups.</li><li>Support &amp; manage security tools such as ThreatLocker &amp; SentinelOne.</li><li>Interact with vendors and 3<sup>rd</sup> parties to resolve issues.</li><li>Support customers via phone, email and onsite.</li><li>On-site visits to customers (company car is available).</li></ul><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED BACKGROUND / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES </span></strong></p><p> </p><p>Suitable for a self-sufficient and proactive IT Support professional capable of taking the initiative and who prides themselves on their customer service abilities.</p><p>Ideal if you enjoy working in smaller company environments and live in and around the North Beaches or Forest District and are seeking looking for a challenging role closer to home.</p><p> </p><p><strong><em>The following is required: </em></strong></p><ul><li>Proven L1 &amp; L2 IT Helpdesk support experience across Microsoft technologies, incl M365.</li><li>Capable of troubleshooting IT issues across desktop hardware/software, network connectivity, printers, servers etc.</li><li>Interest in cyber security.</li><li>Demonstrate the ability to proactively take the initiative for self-learning and problem solving.</li><li>Display excellent customer service abilities and clear communication skills.</li><li>Positive, upbeat, and friendly personality who enjoys collaborating with and helping others.</li><li>Current Australian drivers licence and comfortable travelling to customer sites for onsite support.</li></ul><p> </p><p><strong>This is an full-time permanent role located close to the Northern Beaches / Forest District and is offering $70,000 - $85,000 + super - depending on experience. </strong></p><p><strong> </strong></p><p><strong><em>*Please note, full permanent Australian working rights required to be considered for this position, and successful applicants will be contacted.</em></strong></p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p><em>Reference Number: </em>06800-0013345421</p><p><strong><em> </em></strong></p><h4><strong>This is a </strong>hybrid <strong>position.</strong></h4></td></tr></tbody></table><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjExMzMxLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
  • 2025-12-03T04:38:50Z
Credit Analyst | Commercial Property | Financial Services
  • Sydney CBD, New South Wales
  • remote
  • Permanent placement
  • 120000 - 140000 AUD / Yearly
  • <table width="680"><tbody><tr><td width="507"><p>A growing investment firm is seeking a <strong>Credit Analyst </strong>to join its expanding commercial property team. This newly created position offers the chance to work across a diverse portfolio of real-estate credit transactions while contributing to a fast-evolving alternative investments platform.</p><p> </p><p><strong>About the Company</strong></p><p>The organisation is a fast-growing investment business specialising in alternative assets for wholesale investors. Since its establishment, it has developed a strong presence in the market through a technology-driven platform and a diversified offering spanning Private Credit, Property, Fixed Income and Equity. The team has continued to expand, supported by steady growth in investor participation and funds under management.</p><p>Its culture emphasises collaboration, integrity, adaptability, client focus and excellence. Team members thrive in an environment that values shared success, professional development and a positive, supportive approach to work.</p><p> </p><p><strong>The Opportunity</strong></p><p>As a <strong>Credit Analyst</strong>, you will play a central role in evaluating new transactions, analysing risk, and supporting structured credit decision-making. Reporting to the Head of Credit Structuring, you will work closely with Portfolio Managers, the execution team, and liaise with clients as part of due diligence processes.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Assess creditworthiness and risk for real estate-backed loans and investments.</li><li>Analyse both property fundamentals and borrower financials to determine feasibility.</li><li>Review financial statements, tax returns, rent rolls and operating statements.</li><li>Build detailed feasibility and financial models to support credit decisions.</li><li>Conduct market analysis, valuation review, and risk assessment across relevant property sectors.</li><li>Perform thorough due diligence, including site visits.</li><li>Prepare detailed credit reports and recommend loan terms, conditions, and risk mitigation strategies for approval.</li><li>Support the structuring and negotiation of subordinated or complex/high-risk credit investments.<br /> </li></ul><p><strong>Skills &amp; Experience</strong></p><ul><li>Degree in Finance, Accounting, Economics or Property Economics.</li><li>Strong understanding of property valuation and real estate market dynamics.</li><li>Ability to assess market trends, occupancy, and rental income projections.</li><li>Experience conducting sensitivity analysis and evaluating collateral.</li><li>Familiarity with commercial real estate (office, retail, industrial, multifamily).</li><li>1-3 years of property credit experience.</li><li>Excellent attention to detail, communication skills, and financial accuracy.</li><li>Strong organisational skills and ability to manage multiple transactions.</li><li>Collaborative approach when working with sales, trading, portfolio and legal teams.<br /> </li></ul><p><strong>What's on Offer</strong></p><ul><li>A broad, impactful role within a fast-growing business.</li><li>Career development, mentorship and exposure to industry experts.</li><li>Inclusive, supportive team culture.</li><li>Annual staff offsite, social events and participation in meaningful charity initiatives.</li><li>Additional wellbeing benefits including a paid wellness day and access to an Employee Assistance Program.</li></ul><p> </p><h4><strong>This is a </strong>hybrid position</h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/amF5ZG9uLmdpbGwuMjI1NTUuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
  • 2025-12-02T22:25:01Z
Operational Resilience Specialist
  • Sydney CBD, New South Wales
  • remote
  • Permanent placement
  • 180000 - 190000 AUD / Yearly
  • <table width="680"><tbody><tr><td width="507"><p><strong>Operational Resilience Specialist</strong></p><p><strong>Location:</strong> Sydney<br /> <strong>Salary:</strong> $180,000-$190,000 package + 15% bonus<br /> <strong>Work Type:</strong> Full-time | CBD-based with excellent transport access</p><p>A major financial services organisation with a large national footprint is seeking an <strong>Operational Resilience Specialist</strong> to strengthen its resilience capability and support critical business operations. This role sits within a high-visibility function responsible for ensuring the organisation can anticipate, withstand, and rapidly respond to disruptions.</p><p>You'll work in a highly regulated environment with access to advanced monitoring tools, mature frameworks, and strong executive support.</p><p><strong>Key Responsibilities</strong></p><ul><li>Analyse and evaluate complex business continuity and resilience matters, providing insights and maintaining high-quality documentation.</li><li>Support the planning, maintenance, testing, and training of business continuity plans across the organisation.</li><li>Work closely with internal stakeholders to align processes and documentation with resilience frameworks and organisational standards.</li><li>Assist with issue escalation, troubleshooting resilience systems, and ensuring tools are functioning effectively.</li><li>Contribute to resilience reporting, update forums, and continuous improvement activities.</li><li>Collaborate on the development of SharePoint capability, documentation libraries, and process support tools.</li><li>Participate in regular crisis management and BC forums, tracking progress and highlighting areas requiring attention.</li></ul><p> </p><p><strong>Tools &amp; Technology Exposure</strong></p><ul><li>Simulation engines and location-based alerting tools</li><li>Digital and social threat-monitoring capabilities</li><li>Integrated platforms used for resilience, risk, and incident management (e.g., BCM solutions, incident notification tools, enterprise workflow systems)</li><li>A strong environment focused on exercising, data-driven analysis, and scenario testing</li></ul><p> </p><p><strong>What You'll Bring</strong></p><p><strong>Essential:</strong></p><ul><li>Experience in business continuity, operational resilience, risk management, crisis management, emergency planning, or disaster recovery</li><li>Background in financial services, banking, or insurance</li><li>Understanding of technology and Disaster Recovery concepts</li><li>Strong analytical ability, especially working with large data sets or simulations</li><li>Excellent communication and stakeholder engagement capability</li><li>Ability to work across diverse teams and adapt your approach depending on the audience</li><li>Strong organisational skills with attention to detail</li></ul><p><strong>Nice to Have:</strong></p><ul><li>3-5 years of experience in business continuity or crisis management roles</li><li>Exposure to resilience or continuity platforms (any industry-standard BCM or incident management tools)</li><li>Experience developing or running continuity, resilience, or emergency management programs</li><li>Project management experience</li><li>Familiarity with ISO 22301 or similar standards</li><li>Relevant certifications in business continuity or resilience disciplines</li></ul><p> </p><p><strong>Who This Role Suits</strong></p><ul><li>Professionals with crisis response, physical security, or executive protection backgrounds seeking a transition into operational resilience</li><li>Business continuity specialists wanting more data-driven and technical exposure</li><li>Business analysts with hands-on resilience or BC experience looking to step up into a more strategic role</li></ul></td></tr></tbody></table><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/amFjay5oYXNsYW0uNDk0MTkuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
  • 2025-12-10T04:20:43Z
Business Intelligence Manager
  • Mascot, New South Wales
  • remote
  • Permanent placement
  • 160000 - 180000 AUD / Yearly
  • <table width="680"><tbody><tr><td width="507"><p>Robert Half has exclusively partnered with a nationally recognized organization who are looking to add a BI / Data Manager to their Technology Team on a full-time permanent basis.</p><p>They offer a flat structure, and a very warm and hospitable working culture.</p><p>This will be a hands-on role, so we need a leader who still likes to roll their sleeves up and get stuck into the data themselves.</p><p> </p><p><strong>Skill set / Experience required:</strong></p><ul><li>Proven experience leading a small, high performing BI team</li><li>Experienced working with the MS BI stack - <strong><em>SQL, Azure, Power BI</em></strong></li><li>The ability to develop advanced Power BI models and dashboards for operational, financial, sustainability, and commercial reporting</li><li>Experience of automation of data models and reporting</li><li>A thought leader when it comes to Data Quality &amp; Governance</li><li>The experience to implement and maintain a Data Strategy / Data Roadmap</li><li>Experienced managing budgets</li><li>Vendor &amp; Stakeholder management expertise</li><li>Demonstrable experience of identifying areas of improvement when it comes to reporting efficiencies</li><li>The ability to translate business requirements into technical solutions via data</li><li>Excellent communication skills - the ability to manage expectations &amp; influence senior leaders</li></ul><p> </p><p>The company offers a flexible workplace, with a 3 day in office / 2-day WFH policy.</p><p>Note - it is a requirement you can drive and have your own vehicle. </p><p>You must possess unlimited full working rights in Australia.</p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number: </em><a href="https://rh--c.vf.force.com/a1GVT000005VX6T2AW">06800-0013340445</a></p><p> </p><h4><strong>This is a </strong>on-site <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c2FuYS5rZWVuYW4uMTYyOTEuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
  • 2025-11-26T03:23:26Z