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81 results for Help Desk in Woodbridge Nj

Help Desk Analyst I We are offering a long term contract employment opportunity for a Help Desk Analyst I in LONG ISLAND CITY, New York. This role is in the IT industry, where you will play a key role in assisting users with connectivity issues, maintaining active directory and exchange, and handling VoIP related tasks. <br><br>Responsibilities:<br><br>• Handle a high volume of calls from users and escalate them as necessary<br>• Assist end users with connectivity issues to ensure a smooth workflow<br>• Maintain the active directory and exchange, ensuring all information is up-to-date and accurate<br>• Manage VoIP related tasks, ensuring optimal communication within the team<br>• Install and configure network equipment as per the company's guidelines<br>• Configure mobile devices for the end users, ensuring they are set up correctly for optimal usage<br>• Monitor all user accounts and take appropriate action when necessary. Help Desk Analyst We are searching for a proficient Help Desk Analyst to join our team in JENKINTOWN, Pennsylvania. As part of our team, you will be tasked with providing comprehensive tech support, primarily onsite, to end-users, handling workstation setups, and managing our Google Workspace. This role offers a short term contract employment opportunity.<br><br>Responsibilities: <br>• Offer hands-on tech support, addressing issues related to printers, touchscreens, peripherals, and more.<br>• Administer and manage our Google Workspace, ensuring smooth operation and resolving any issues.<br>• Handle workstation setups, ensuring all necessary hardware and software are installed and functioning correctly.<br>• Utilize the Spiceworks ticketing system to manage and resolve tech support requests.<br>• Provide support for Windows OS-based systems, which make up 90% of our systems, as well as a small number of Mac/Apple devices.<br>• Display innovative problem-solving skills, including the ability to research solutions online when necessary.<br>• Contribute to classroom support, ensuring all tech requirements for academic activities are met.<br>• Maintain familiarity with Chrome for optimal support and troubleshooting.<br>• Provide support for Ubiquity hardware and network management.<br>• Maintain some level of familiarity with virtual servers for optimal support and troubleshooting. Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.<br><br>Responsibilities:<br><br>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support<br>• Performing basic Active Directory tasks including password resets and permission updates<br>• Assisting with basic VM troubleshooting and resetting virtual machines<br>• Providing hands-on support to resolve technical problems efficiently<br>• Supporting and training users on IT-related issues and best practices<br>• Maintaining records of system configurations, troubleshooting steps, and IT procedures<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support<br>• Managing computer hardware and configuration management<br>• Deploying and maintaining Mac Computers and other devices. Help Desk Analyst I Excellent communication skills, both written and verbal.<br>Strong understanding of standard computer hardware, software, and networking concepts.<br>Strong problem-solving skills and the ability to troubleshoot technical issues effectively.<br>Customer-focused with a positive attitude and a willingness to learn.<br>Ability to work both independently and as part of a team.<br>Experience with some or all of the following a plus: Microsoft O365 admin, Active Directory, Teams, Office Suite, and Power Shell scripting<br>Network Admin experience a plus<br>2-5 years of IT Support/Technology Experience Help Desk Analyst I We are offering a long term contract employment opportunity for a Help Desk Analyst I in New York, New York, United States, within the IT industry. As a Help Desk Analyst I, your primary role will involve solving technical issues, assisting users, and ensuring the smooth operation of our workstations.<br><br>Responsibilities:<br><br>• Provide technical assistance and support to users, resolving issues and ensuring their satisfaction.<br><br>• Troubleshoot and solve problems related to Microsoft Windows and other operating systems.<br><br>• Collaborate with team members to maintain and improve workstation performance.<br><br>• Monitor and manage help desk inquiries, providing prompt responses.<br><br>• Regularly update customer records and ensure their accuracy.<br><br>• Utilize your knowledge of PC Desktops - Workstations to improve user experience.<br><br>• Take appropriate action to maintain the security and functionality of customer accounts.<br><br>• Continuously monitor customer credit applications and process them as required.<br><br>• Ensure the accuracy and efficiency of customer credit records.<br><br>• Handle customer inquiries professionally and effectively. Desktop Support Analyst We are seeking a Desktop Support Analyst in the manufacturing industry, based in Neptune City, New Jersey. As a Desktop Support Analyst, you will provide exceptional technical support, including software installation, systems software troubleshooting, and network problems resolution. Additionally, you will play a crucial role in customer service, ensuring that all interactions are detail-oriented and customer-focused. <br><br>Responsibilities:<br>• Offer both local and remote technical support, addressing issues such as password resets, account unlocks, and hardware installations<br>• Handle software application installation, deployment, and configuration tasks for computers, mobile devices, and printers<br>• Manage local computer inventory and maintain secure hardware storage<br>• Provide comprehensive support via walkup, phone, and email<br>• Troubleshoot and resolve issues related to hardware, mobile devices, telecom, systems software, and networks<br>• Deliver technical support for video conferencing tools, WebEx, Teams, Wi-Fi, and Boardroom VIP onsite meeting tech support<br>• Maintain and escalate issues related to Network Printer, Copier, and Security Camera systems to the appropriate vendors<br>• Work on incident management, including monitoring, tracking, and communication throughout the lifecycle of an incident or service request<br>• Ensure compliance with Incident Management processes by reviewing tickets for accuracy and completeness<br>• Lead and/or participate in IT projects aimed at enhancing the quality and efficiency of Service Delivery across the IT technical teams<br>• Serve as the local IT support for other CIS teams (Network Operations, System Operations, etc.) and coordinate customer and support issues to ensure timely distribution of knowledge, productivity, and positive impact on customer satisfaction<br>• Acquire and maintain knowledge of current support policies and methods of support delivery in order to provide technically accurate solutions to customers<br>• Travel to other New Jersey sites for on-site support as required. Desktop Support Analyst <p><strong>Position Overview:</strong></p><p>You will be the primary point of contact for IT support, assisting in the management and maintenance of hardware, software, network systems, and security protocols. This role requires a proactive approach to problem-solving, the ability to manage multiple priorities, and a strong understanding of Windows operating systems and business applications typically used in accounting firms.</p><p><br></p><p>Provide first- and second-level technical support for all Windows-based systems, including desktops, laptops, and peripherals.</p><p>Troubleshoot and resolve software, hardware, and network issues across various devices and platforms.</p><p>Install, configure, and maintain accounting-related applications (e.g., QuickBooks, Microsoft Excel, and other financial software).</p><p>Support the firm’s internal IT infrastructure, including file servers, email systems, and security protocols.</p><p>Assist in the management of Active Directory (AD), user accounts, group policies, and permissions.</p><p>Perform routine system updates and patch management for all Windows systems and related software.</p><p>Ensure the security and integrity of the firm's systems through regular backups, antivirus updates, and proactive security monitoring.</p><p>Respond promptly to service desk tickets, providing timely and accurate updates to users.</p><p>Provide support for cloud-based applications and virtual environments used by accounting staff.</p><p>Maintain accurate records of system configurations, asset inventory, and IT-related issues.</p><p>Work with vendors to coordinate hardware/software upgrades and repairs.</p><p>Collaborate with other IT staff to ensure smooth IT operations and assist with long-term technology strategy.</p><p>Assist with the onboarding and offboarding of staff, ensuring proper setup of workstations and network access.</p><p>Participate in the implementation of IT projects, such as system upgrades and migrations.</p><p><br></p><p><strong>Skills & Qualifications:</strong></p><p>Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).</p><p>Proven experience in IT support or system administration, preferably within an accounting or financial services firm.</p><p>Strong proficiency with Microsoft Windows operating systems (Windows 10, Windows Server 2016/2019) and Microsoft Office Suite.</p><p>Experience with network configuration and troubleshooting (TCP/IP, DNS, DHCP, VPNs, firewalls, etc.).</p><p>Familiarity with Active Directory, Group Policy, and user account management.</p><p>Knowledge of accounting software and applications (QuickBooks, Sage, etc.) is a plus.</p><p>Experience with Microsoft Exchange, Office 365, and cloud-based solutions.</p><p>Strong problem-solving skills and the ability to troubleshoot and resolve issues efficiently.</p><p>Excellent communication skills, with the ability to explain technical concepts to non-technical staff.</p><p><br></p> Support Associate We are offering an exciting opportunity for a Support Associate to become a part of our team in New York. As a Support Associate, you will be primarily involved in preparing and executing on-site appointments, managing service desk tickets, and maintaining client care standards. This role operates within the industry, utilizing skills such as Office 365, Google Workspace, Mobile Device Management, Service Desk Tickets, and Networking.<br><br>Responsibilities:<br>• Execute on-site appointments in a manner that aligns with our mission statement<br>• Recognize and relay client-initiated changes to our remote support team to prevent client care issues<br>• Maintain and manage your provided on-site toolkit<br>• Collaborate with your team to handle client tickets according to best practices<br>• Respond to escalated tickets from the Manila Service Desk and tickets assigned directly to the Service Desk<br>• Properly manage your workload and calendar to meet our contractual SLA requirements<br>• Inform the Service Desk Queue Manager and SM when you are unable to handle incoming requests to maintain our SLA commitments<br>• Account for your time accurately and document your assigned tickets, along with updating our internal documentation according to best practices<br>• Prioritize and escalate tickets, potential sales opportunities, and client care situations in a timely manner. Systems Administrator <p>Server and Network Management:</p><p>Oversee the installation, configuration, and maintenance of physical and virtual servers, ensuring optimal performance, security, and availability.</p><p>Monitor network infrastructure to ensure stable connectivity, identifying and resolving network-related issues.</p><p>Administer network devices, such as routers, switches, firewalls, and load balancers, to ensure efficient data flow and network security.</p><p>Perform routine backups and disaster recovery procedures to safeguard critical data and systems.</p><p><br></p><p>System Administration:</p><p>Manage user accounts, permissions, and access rights across various systems and applications.</p><p>Configure and maintain operating systems, such as Windows, Linux, or Unix, ensuring proper functionality and security.</p><p>Install and upgrade software applications, patches, and system updates, following best practices.</p><p>Implement and enforce security measures, including firewalls, intrusion detection systems, and antivirus software, to protect systems from unauthorized access and cyber threats.</p><p><br></p><p>Technical Support:</p><p>Respond to and resolve help desk tickets and user inquiries in a timely and professional manner.</p><p>Provide technical assistance and troubleshooting for hardware, software, and network-related issues.</p><p>Collaborate with cross-functional teams to address complex technical problems and identify areas for improvement.</p><p>Create and maintain technical documentation, including system configurations, processes, and procedures.</p><p><br></p><p>System Monitoring and Performance Optimization:</p><p>Monitor system performance, resource utilization, and capacity planning to ensure optimal efficiency and scalability.</p><p>Identify and diagnose system bottlenecks and performance issues, implementing necessary adjustments and optimizations.</p><p>Conduct regular system performance and security audits, analyzing logs and reports to identify potential vulnerabilities and risks.</p><p>Implement and maintain system monitoring tools to proactively detect and resolve issues before they impact users.</p><p><br></p><p>Collaboration and Teamwork:</p><p>Collaborate with IT teams and stakeholders to plan and execute system upgrades, migrations, and integrations.</p><p>Work closely with vendors and service providers to troubleshoot and resolve technical issues.</p><p>Stay updated on emerging technologies, industry trends, and best practices in system administration, sharing knowledge with the team as appropriate.</p><p>Participate in on-call rotations and off-hours maintenance activities as needed.</p><p><br></p><p>Qualifications and Skills:</p><p>Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).</p><p>Proven experience as a Systems Administrator or a similar role in a complex IT environment.</p><p>Strong knowledge of server administration, networking concepts, and infrastructure management.</p><p>Proficiency in administering Windows and Linux/Unix operating systems.</p><p>Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure) is a plus.</p><p>Solid understanding of Active Directory, LDAP, and identity management.</p><p>Certifications such as MCSA, MCSE, CCNA, or similar credentials are advantageous.</p> Front Desk Coordinator We are offering a long term contract employment opportunity for a Front Desk Coordinator in the healthcare and social assistance industry, located in Staten Island, New York. As a Front Desk Coordinator, you will be the first point of contact for our clients, ensuring that their inquiries are resolved efficiently and effectively. Additionally, you will be tasked with administrative duties, including organizing files and data entry.<br><br>Responsibilities:<br><br>• Serve as the first point of contact for clients, providing exceptional customer service<br>• Efficiently answer a multi-line phone system, directing calls as necessary<br>• Accurately perform data entry tasks, ensuring the integrity of our records<br>• Utilize Microsoft Excel, Word, and Outlook to maintain customer records and communicate with clients<br>• Provide concierge services, ensuring client satisfaction and enhancing their experience<br>• Utilize interpersonal skills to build and maintain strong relationships with clients<br>• Perform administrative duties as required, including organizing files and ensuring the efficient operation of the front desk<br>• Assist in the resolution of customer inquiries, escalating issues when necessary. Parts Liaison <p>We are seeking a proactive and customer-focused coordinator to join our team on a long-term contract basis. This role is critical in ensuring seamless communication and exceptional service between customers, suppliers, and internal teams. If you excel in problem-solving, thrive in fast-paced environments, and have a passion for providing top-notch customer support, we encourage you to apply! </p><p><br></p><p> Responsibilities: </p><ul><li>Provide prompt and detail-oriented support by addressing customer inquiries related to product availability, compatibility, pricing, and ordering processes. </li><li>Manage and resolve customer concerns regarding order status, delays, returns, or other service-related issues.</li><li>Maintain a thorough understanding of company products and services to provide accurate and efficient guidance to customers. </li><li>Monitor and track order progress, ensuring timely communication with customers throughout the process. </li><li>Collaborate with internal teams to troubleshoot and resolve customer issues, minimizing disruptions. </li><li>Analyze and report trends in customer feedback to identify opportunities for service improvement and customer satisfaction.</li><li>Maintain accurate and detailed records of customer interactions within the company’s CRM or designated tracking systems.</li></ul> Desktop Support Analyst We are in the travel agency industry, located in Morristown, New Jersey, and currently seeking a dedicated Desktop Support Analyst. This role is crucial to our IT department, forming a key link between business users, IT, and our key IT service providers. This position offers a short-term contract employment opportunity.<br><br>Responsibilities:<br><br>• Provide initial technical support on user IT issues to ensure smooth operations.<br>• Efficiently manage the support queue in our Call Management System (Service Now).<br>• Act as a liaison with IT technical support Service Providers to maintain streamlined communication.<br>• Support IT counterparts and end-users to maximize system utility and user experience.<br>• Assist users with desktop-related queries to mitigate any technology-related obstacles.<br>• Efficiently manage the Incident/Request queues in Service Now to ensure timely resolution.<br>• Triage queues and assign calls to Service Providers where appropriate to ensure efficient problem-solving.<br>• Provide a contact point for Service Providers to facilitate seamless communication.<br>• Administer user accounts to ensure secure and efficient access to necessary systems.<br>• Set up and configure mobile devices, providing remote support for Outside Sales team when required.<br>• Participate in projects, possibly managing small projects, to support the overall IT objectives. Desktop Support Analyst <p>We are offering a long term contract employment opportunity for a Senior Desktop Support Analyst located in STAMFORD, Connecticut. As a Senior Desktop Support Analyst, you will be tasked with various responsibilities including managing hardware and software issues, user administration, troubleshooting network problems, and more.</p><p><br></p><p>Responsibilities:</p><p>• Administer user accounts, licensing, and email in Office 365 and Entra ID.</p><p>• Handle installation and user administration for common workplace applications such as Office 365, Adobe, NetSuite, Salesforce, and others.</p><p>• Address hardware issues, coordinating with vendors for warranty repairs when necessary.</p><p>• Provide support for conference room equipment, including TVs, speakerphones, and specialized video conference equipment for Teams and Zoom-based meetings.</p><p>• Handle the provisioning and troubleshooting of VOIP and cellular phones for users, interfacing with vendors as needed.</p><p>• Manage onsite physical inventory of computer equipment and accessories.</p><p>• Serve as the onsite champion for good cybersecurity practices, leading by example and collaborating with additional IT security staff and partners as needed.</p><p>• Assist with basic network and connectivity troubleshooting.</p><p>• Respond to support requests via emails, phone calls and instant messages.</p><p>• Ensure new employees have all necessary IT equipment and access for a successful first day.</p> IT Support Analyst We are providing an exciting opportunity in the IT industry based in New York. We are seeking an IT Support Analyst to join our team in a dynamic and fast-paced workplace. The IT Support Analyst will be responsible for a broad range of tasks including processing end-user requests, providing technical support, maintaining IT systems, and coordinating with vendors.<br><br>Responsibilities:<br><br>• Accurately answering, evaluating, and prioritizing incoming requests for assistance from end users via telephone, voicemail, email, in-person, and service desk system.<br><br>• Troubleshooting and resolving issues related to standard enterprise software applications, custom web applications, desktop hardware, and network edge infrastructure components.<br><br>• Assisting with the technical support for the organization, diagnosing technical problems, researching, identifying and documenting appropriate solutions.<br><br>• Providing support for LAN and WIFI devices, analyzing, troubleshooting, evaluating, and resolving computer network problems.<br><br>• Performing file backups on the network and participating in scheduled maintenance windows.<br><br>• Tracking all support issues and calls within the Support management system, maintaining contact and following up with employees to ensure quality level of support.<br><br>• Creating, maintaining, and coordinating user account information and passwords for various IT systems.<br><br>• Assisting with the setup of new user accounts/email in a Microsoft Windows Active Directory/Office 365 environment.<br><br>• Providing support and assistance for the relocation, installation, and setup of computers, end-user unified communications systems, mobile devices and various peripheral equipment.<br><br>• Coordinating with various vendors to maintain a working environment. Desktop Support Analyst We are offering a short term contract employment opportunity in the Legal industry, based in BRONX, New York, 10451-4142, United States. The role of a Desktop Support Analyst is available where the candidate will be tasked with various responsibilities including tackling technical issues and maintaining a well-organized system.<br><br>Responsibilities:<br><br>• Troubleshooting and resolving technical issues related to Windows XP<br>• Administering and maintaining user accounts using Active Directory<br>• Offering prompt and effective solutions to user queries<br>• Ensuring the smooth operation of desktop computers and associated hardware<br>• Regularly updating system and user documentation<br>• Collaborating with team members to ensure efficient operation of the workplace's IT environment<br>• Providing technical support and guidance to users<br>• Monitoring system performance and implementing improvements when necessary<br>• Ensuring all IT equipment complies with industry standards<br>• Keeping up to date with advancements and best practices in IT administration and system security. Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst based in New York. This role is an integral part of our IT team, where you will be tasked with providing technical assistance, managing hardware inventory, and participating in special projects as required. This role is essential in ensuring smooth IT operations within our organization.<br><br>Responsibilities:<br>• Efficiently handle IT support tickets through our Service Desk ticketing system and ensure they are addressed in a timely manner.<br>• Prepare and deploy computers and phones for internal moves, along with maintaining video conference rooms.<br>• Modify local and remote workstation configurations, utilities, and software default settings as needed.<br>• Proactively monitor and manage hardware inventory and e-waste disposal.<br>• Provide swift and effective IT support to resolve issues and minimize downtime.<br>• Document procedures and solutions for client-based issues.<br>• Participate in special projects as needed to support the wider IT team.<br>• Use your skills in Directory Services and Windows 10 to troubleshoot and resolve issues. IT Administrator We are offering a permanent employment opportunity for an IT Administrator in NEW YORK, New York, 10111, United States. In this role, you will be expected to handle a variety of tasks related to Help Desk Analysis, Android Development, and managing Cisco and Citrix Technologies. You will also be responsible for Database management and EO/IR systems. <br><br>Responsibilities: <br><br>• Troubleshoot and resolve IT issues related to Cisco Technologies<br>• Manage Active Directory to ensure seamless operation<br>• Maintain and repair Computer Hardware as necessary <br>• Oversee Deployments to ensure they are carried out in a timely and efficient manner<br>• Use Office 365 to perform various administrative tasks <br>• Utilize Teams for effective team communication and project management. Full Stack Developer We are offering an exciting opportunity for a Full Stack Developer to join our team in the Financial Services industry, based in Princeton, New Jersey. In this role, you will be deeply involved in the design, development, and implementation of systems that support various complex operational functions. You will also have a direct collaboration with business users, providing hands-on application development and ensuring high-quality and efficient web applications.<br><br>Responsibilities:<br>• Collaborate directly with business users for the analysis and assessment of business and system requirements across various functional disciplines.<br>• Design, develop and implement systems that support trading, help desk, surveillance, clearing, business intelligence, finance, and other complex middle and back office operational systems.<br>• Participate in hands-on application development, demonstrating a strong desire to be in-the-code.<br>• Define the back-end REST APIs for the features of the services being built.<br>• Employ your expertise in core Java and JEE technologies, and your in-depth knowledge of one or more application frameworks such as Spring Boot.<br>• Utilize your skills in web development tools and languages such as Angular, HTML5, CSS, and Javascript.<br>• Work on complex database design and SQL tasks.<br>• Handle Linux and shell scripting tasks.<br>• Work with the team to define test cases, and write unit, integration, and end-to-end tests.<br>• Adhere to industry-standard architecture design methodologies and processes.<br>• Display strong written and oral communication skills, being self-directed and motivated to work in a fast-paced team-oriented environment. Desktop Support Analyst <p>We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. </p><p><br></p><p>Responsibilities</p><p>• Provide comprehensive Level 1 and 2 desktop and software support to staff</p><p>• Manage user and asset tasks effectively</p><p>• Monitor work emails even after office hours to respond to any emergencies promptly</p><p>• Participate actively in global IT projects to ensure seamless execution</p><p>• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution</p><p>• Maintain detailed documentation of all procedures and infrastructure</p><p>• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks</p><p>• Provide support via e-mail, phone, and in-person, escalating issues when necessary.</p> IT Support <p>We are looking to bring on board a detail-oriented IT Support individual. The role involves working in the industry, located in Princeton, New Jersey, United States. The role offers a contract to permanent employment opportunity.</p><p><br></p><p>Responsibilities:</p><p>• Efficiently handle all workflow entering the IT Support Team using FreshService</p><p>• Balance work requests from both in-house and remote personnel</p><p>• Supervise team tickets to ensure adherence to support procedures</p><p>• Guarantee timely and efficient response from the Technical Support Analyst team to user requests, in line with Corporate Systems and Websites SLAs</p><p>• Provide periodic reports on performance against SLAs</p><p>• Take the lead on projects implementing IT Best Practices/Policies</p><p>• Coordinate multiple, concurrent projects ensuring completion within the defined scope and timelines</p><p>• Identify and manage risks, reporting and escalating them timely</p><p>• Utilize strong analytical ability to diagnose and troubleshoot hardware/software problems</p><p>• Provide technical leadership and consultation to team members for resolving challenging problems</p><p>• Maintain a high focus on providing excellent customer service.</p> Front Desk Coordinator <p>We are on the lookout for an Front Desk Coordinator to join our team in the Real Estate & Property industry, located in New York. This role provides an opportunity for short-term contract employment, where you will handle various administrative tasks, maintain customer records, and process customer applications.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Efficiently manage administrative tasks for smooth office operations</p><p>• Use basic computer skills to handle customer applications</p><p>• Record and maintain accurate customer information</p><p>• Monitor customer accounts and take necessary actions</p><p>• Resolve customer inquiries promptly and professionally</p><p>• Assist in processing customer credit applications</p><p>• Manage customer credit records with accuracy</p><p>• Ensure efficient communication within the team and with customers</p><p>• Coordinate scheduling and manage calendars</p><p>• Support team members with various tasks as needed</p> Customer Service/ Order Entry Specialist We are in search of a Customer Service/ Order Entry Specialist to join our team in Newark, New Jersey. This role is positioned within the industry and provides a long term contract employment opportunity. As a Customer Service/ Order Entry Specialist, your core duties will revolve around handling customer inquiries, processing applications, and maintaining customer records. This role also involves monitoring customer accounts and taking necessary actions.<br><br>Responsibilities:<br><br>• Efficiently handle customer inquiries and concerns<br>• Execute accurate and timely processing of customer credit applications<br>• Maintain up-to-date and accurate customer credit records<br>• Continually monitor customer accounts and initiate appropriate actions when needed<br>• Provide customer pricing in a timely and accurate manner<br>• Ensure effective communication with customers primarily through email<br>• Collaborate with other departments within the open concept office setting<br>• Contribute positively to the team of Customer Service Representatives<br>• Utilize order entry and call center customer service skills in daily tasks. Medspa Receptionist <p>Job Title: Medical Spa Receptionist</p><p>Location: Brookfield, CT & Farmington CT</p><p><br></p><p>About Us:</p><p>Join our growing Medical Spa in both Fairfield and New Haven County! We are dedicated to providing top-tier beauty and wellness services in a relaxing and professional environment. We’re looking for a warm and organized Receptionist to be the welcoming face of our business and ensure a seamless experience for every client.</p><p><br></p><p>Responsibilities:</p><p><br></p><ul><li>Answering incoming calls and assisting clients with inquiries.</li><li>Qualifying leads generated from the website and digital marketing campaigns.</li><li>Providing detailed information to customers about our services, treatments, and promotions.</li><li>Scheduling and confirming appointments with precision.</li><li>Maintaining a professional, friendly demeanor to ensure a positive client experience.</li><li>Coordinating between clients and staff to ensure smooth day-to-day operations.</li></ul><p>What We Offer:</p><p>Competitive hourly pay.</p><p>3 weeks of total Paid Time Off (PTO).</p><p>Fully paid medical benefits.</p><p>401K plan with company match.</p><p><br></p><p><br></p> Executive Support <p><strong>Responsibilities:</strong></p><p>·      Provide onsite and remote support for Executives and Administrative team</p><p>·      Serve as the escalation contact for the Executive team and Assistants</p><p>·      Front line of corporate technology, implementations, new technologies and preparing teams for use and supporting technologies through their lifecycle</p><p>·      Resolve technical issues and challenges quickly and effectively with minimal disruption to the Executive team</p><p>·      Enhance the technology experience of the Executives by showing them how to best use technology to deliver productivity and efficiency benefits</p><p>·      Establish trust with the Leadership team by performing expert technical support while maintaining confidentiality and showing discretion</p><p>·      Maintain confidentiality and privacy</p><p>·      Continuously evaluate current and trending solutions and products to enhance the executive's productivity, needs, and expertise</p><p>·      Analyze technology issues and trends, determine root causes and resolve</p><p>·      Setup and monitor high-priority meetings utilizing collaboration and AV services.</p><p>·      Lead resolution requiring multi-functional support, working closely with other support leads, operational and engineering staff, and other domain specialists to resolve issues</p><p>·      Provide feedback, quality assurance, and user acceptance testing for technology products and services</p><p>·      Manage own time to fulfill tasks efficiently, in the correct priority and to the required level of quality, within the context of the objectives supplied by manager</p><p>·      Lead proactive Executive support program to ensure that end point equipment is always up to date and in top quality</p><p>·      Regularly report on the state of Global Executives (client trending issues, ticket trends, etc.) to management</p><p>·      Organize regular meetings and trainings sessions with Administrative team</p><p><br></p> Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in the manufacturing industry, based in Avenel, New Jersey. As a Customer Service Representative, you will be tasked with the responsibility of dealing with customer inquiries, managing order processing, and ensuring customer satisfaction. <br><br>Responsibilities: <br><br>• Assist and support customers as well as the sales team as part of a team dynamic.<br>• Accurately enter orders into the database.<br>• Direct orders to the appropriate facility.<br>• Liaise with external vendors for order placement when necessary.<br>• Collaborate with shipping companies for delivery arrangements.<br>• Generate invoices for orders once they are shipped or delivered.<br>• Handle purchase orders and receipt of goods for inventory.<br>• Keep a record of proof of deliveries (PODs) and bill of lading (BOL).<br>• Maintain order and shipping data in Excel spreadsheets.<br>• Respond promptly to incoming calls and emails.<br>• Update customer pricing in the database on a monthly basis.<br>• Regularly follow up on open orders.<br>• Perform any other assigned duties.
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