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1 result for Entry Level Help Desk Support in Willis, TX
- Houston, TX
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- We are looking for an Application Support Engineer to support critical plant-focused software environments for a manufacturing organization in Houston, Texas. This Long-term Contract position is ideal for someone who combines hands-on application support expertise with strong coordination skills to keep systems stable, current, and responsive to business needs. The role will serve as a key point of ownership for assigned applications, helping manage incidents, oversee patching activities, and guide enhancement efforts in partnership with vendors and internal stakeholders.<br><br>Responsibilities:<br>• Serve as the primary owner for assigned manufacturing and quality-related applications, ensuring reliable day-to-day performance and issue resolution.<br>• Manage support requests across multiple levels of complexity, triaging incidents, tracking progress, and escalating specialized problems to external application vendors when needed.<br>• Coordinate application updates, maintenance activities, and patch deployments to keep platforms secure, compliant, and operational.<br>• Lead assigned application initiatives using structured project delivery methods, with the ability to work in both waterfall and agile-style environments.<br>• Partner with business users and technical teams to evaluate support trends, identify recurring issues, and improve overall application service quality.<br>• Oversee change activities related to application enhancements, configuration adjustments, and operational improvements while maintaining clear documentation.<br>• Provide support for plant and quality systems, including applications such as Leakdoss and Limb systems, based on business priorities.<br>• Use ServiceNow and related ITSM tools to manage ticket workflows, monitor support activity, and maintain accurate records of incidents, requests, and changes.
- 2026-07-29T00:00:00Z