We are looking for a dedicated Customer Service Coordinator to join our team in Houston, Texas. In this long-term contract role, you will serve as the primary point of contact for employees, addressing inquiries and ensuring they are directed to the appropriate resources. This position requires strong organizational and communication skills to effectively manage customer interactions and resolve service-related issues.<br><br>Responsibilities:<br>• Respond to employee inquiries and provide guidance by directing them to relevant resources.<br>• Create, assign, and update customer service tickets on a daily basis to ensure efficient tracking and resolution.<br>• Communicate with customers to address service issues and collaborate with internal departments for timely solutions.<br>• Utilize company programs, software tools, and online systems to manage benefit changes, ticket requests, and customer inquiries.<br>• Apply effective listening and communication techniques to identify customer needs, resolve problems, and uncover opportunities.<br>• Perform regular evening work hours as needed to meet operational requirements.<br>• Operate telephony systems effectively to manage customer calls and inquiries.<br>• Demonstrate proficiency in basic computer skills to access and navigate online resources.<br>• Focus on providing exceptional customer service while coordinating with internal teams to handle service-related tasks.
<p>About the Role</p><p>We are a growing <strong>staffing agency</strong> seeking a motivated <strong>Sales Professional</strong> to join our internal team. This role is focused on <strong>new business development and client relationship management</strong>. While staffing or IT experience is a plus, it is <strong>not required</strong> — we are open to strong sales professionals from other industries who thrive in a fast‑paced, target‑driven environment and want to build a long‑term career in staffing.</p><p>Key Responsibilities</p><ul><li>Generate new business through cold calling, prospecting, networking, and referrals</li><li>Identify client needs and present staffing solutions</li><li>Build and maintain long‑term client relationships</li><li>Lead discovery calls, client meetings, and solution discussions</li><li>Negotiate pricing, rates, and service agreements</li><li>Partner closely with internal recruiting teams to ensure successful placements</li><li>Track sales activity, pipeline, and performance in CRM systems</li><li>Meet or exceed sales targets and revenue goals</li></ul><p><br></p>