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2 results for Customer Service in Willis, TX
- Houston, TX
- onsite
- Permanent / Full Time
- 70000 - 75000 USD / Yearly
- <p>Our client is seeking a bilingual Customer Service Supervisor to lead a customer support function for an equipment and distribution business. This role is ideal for a fluent Spanish-English candidate who can guide a small team, strengthen service standards, and handle escalated customer concerns with confidence. The ideal candidate brings strong organizational skills, advanced Excel capabilities, and a track record of improving workflows and performance measurement within a customer service environment.</p><p><br></p><p>Responsibilities:</p><p>• Lead, coach, and develop a customer service team of at least two employees, setting clear expectations and supporting day-to-day success.</p><p>• Oversee the resolution of complex customer issues, ensuring concerns are addressed promptly and effectively.</p><p>• Design and track key performance indicators to measure team productivity, service quality, and response effectiveness.</p><p>• Analyze service trends and operational data in Microsoft Excel to identify gaps and recommend practical improvements.</p><p>• Support billing-related inquiries and coordinate with internal teams to resolve account or payment discrepancies.</p><p>• Use CRM and call center tools, including dialer systems, to manage customer interactions and maintain accurate records.</p><p>• Create training plans and provide ongoing mentorship to strengthen communication, problem-solving, and service delivery skills.</p><p>• Review existing customer service processes and implement improvements that increase efficiency and enhance the customer experience.</p>
- 2026-08-14T00:00:00Z
- Houston, TX
- onsite
- Temporary / Contract
- 22 - 30 USD / Hourly
- We are looking for a customer-focused Coordinator, Customer Service to support employees and internal stakeholders by answering questions, resolving service concerns, and coordinating timely follow-up. This Long-term Contract position is based in Houston, Texas, and requires strong communication, organization, and problem-solving skills in a fast-paced support environment. The person in this role will manage service requests, use internal tools to track and update cases, and collaborate across departments to ensure issues are handled efficiently.<br><br>Responsibilities:<br>• Manage incoming service requests by creating, assigning, and maintaining customer tickets with accurate and timely updates.<br>• Respond to employee and customer inquiries, clarify concerns, and connect individuals with the appropriate resources for resolution.<br>• Partner with internal teams to investigate service-related issues and help drive prompt, effective outcomes.<br>• Use company software and online systems to process requests, document interactions, and support benefit-related and general service tasks.<br>• Apply attentive listening and clear communication to understand needs, identify problems, and recommend appropriate next steps.<br>• Operate telephony tools professionally while handling a steady volume of calls and service inquiries.<br>• Maintain organized records and complete follow-up activities to ensure a consistent customer service experience.<br>• Provide support during evening hours when business needs require schedule flexibility.<br>• Assist with additional administrative or service-related duties as assigned.
- 2026-08-14T00:00:00Z