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5 results for Customer Service in Washington, DC

Chantilly, VA
onsite
Temporary to Hire
13.4615 - 15.587 USD / Hourly
We are looking for a Customer Service Representative to support daily front desk and customer service operations in Virginia. This contract opportunity is ideal for someone who enjoys helping visitors and customers while managing administrative tasks in an office setting. The position offers regular hours with training provided, and success in this role will come from strong communication, organization, and attention to detail. Responsibilities: • Welcome visitors at the front desk and provide a courteous, positive first impression. • Respond to inbound customer inquiries and direct calls or messages to the appropriate contacts as needed. • Review customer account information accurately to assist with questions, updates, and service support. • Perform order entry and other administrative tasks to help maintain smooth daily operations. • Support both front-facing customer interactions and backend office work when additional coverage is needed. • Maintain organized records and ensure customer information is handled with care and accuracy. • Assist with scheduling coverage needs, including making up time during the week when Friday hours are adjusted. • Participate in training to learn company procedures, service expectations, and internal workflows.
2026-09-09T00:00:00Z

Washington, DC
remote
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a non-profit organization in Washington, District of Columbia. This Long-term Contract opportunity is ideal for someone who communicates clearly, enjoys helping stakeholders, and can manage detailed submission reviews with accuracy. In this role, you will assist with customer inquiries while evaluating recording information tied to Letter of Direction submissions to ensure materials are properly understood and processed. Responsibilities: • Respond to inbound customer inquiries by phone and provide clear, courteous support regarding submissions and related questions. • Review Letter of Direction materials and assess recording details to determine their relevance and value within the submission process. • Enter and update order or case information accurately in internal systems while maintaining organized records. • Handle a mix of incoming and outgoing calls to gather missing information, clarify documentation, and resolve customer issues. • Guide customers through submission requirements and explain next steps in a clear and easy-to-understand manner. • Monitor assigned requests and follow through on open items to help ensure timely completion and resolution.
2026-09-11T00:00:00Z

McLean, VA
remote
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a Customer Service Representative to join a team supporting customers through a high-volume contact center environment in Virginia. This is a Contract position suited for someone who communicates clearly, resolves issues efficiently, and delivers a detail-oriented service experience across every interaction. The person in this role will handle customer inquiries, process order information accurately, and contribute to smooth day-to-day service operations. Responsibilities: • Respond to incoming customer calls with empathy and a solutions-focused approach. • Place outbound calls as needed to follow up on requests, clarify information, or provide updates. • Enter customer orders and service details into internal systems with a high level of accuracy. • Address questions, concerns, and routine service issues while maintaining strong customer satisfaction. • Document interactions thoroughly to ensure complete and organized account records. • Coordinate with internal teams when necessary to support timely resolution of customer needs. • Manage multiple conversations and tasks efficiently in a fast-paced call center setting.
2026-08-25T00:00:00Z

Bethesda, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
This role delivers responsive customer service while resolving inquiries and documenting interactions accurately. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-09-01T00:00:00Z

Baltimore, MD
onsite
Temporary / Contract
20 - 27.89 USD / Hourly
The Senior Customer Service Specialist serves as a subject matter expert within the customer service team, handling complex or escalated issues while delivering high-quality support. This role combines advanced problem-solving, customer advocacy, and mentorship responsibilities. The Senior Customer Service Specialist contributes to continuous improvement by identifying trends, supporting training efforts, and maintaining service excellence across all customer channels. Key Responsibilities<ul><li>Handle escalated customer inquiries and complaints</li><li>Process orders, returns, or account updates</li><li>Maintain detailed records of customer interactions</li><li>Assist in training and mentoring new representatives</li><li>Identify trends and recommend process improvements</li><li>Ensure adherence to service-level agreements (SLAs)</li><li>Serve as a point of contact for complex or high-value accounts</li><li>Collaborate with cross-functional teams to resolve issues</li><li>Support quality assurance and coaching initiatives</li><li>Contribute to knowledge base and procedure documentation</li></ul>
2026-09-11T00:00:00Z