161 results for Customer Service in Washington, DC

Customer Service Representative II We are looking for an experienced Customer Service Representative II to join our team in Ashburn, Virginia. In this long-term contract role, you will play a pivotal part in delivering exceptional service, fostering client relationships, and contributing to the company's growth. This position offers an opportunity to enhance customer satisfaction while supporting key business objectives. Responsibilities: • Provide prompt and detail-oriented customer support through various communication channels. • Address customer inquiries and resolve issues effectively to ensure satisfaction. • Collaborate with the sales team to identify opportunities for increasing revenue and enhancing service. • Maintain accurate records of customer interactions and update database systems regularly. • Develop and implement strategies to improve service quality and customer retention. • Assist in training new team members to uphold company standards and policies. • Monitor competitive trends and provide insights to improve customer engagement. • Ensure compliance with ISO quality standards and company policies. • Support the planning and execution of office functions and administrative tasks. • Drive continuous improvement initiatives to optimize customer service operations.

Customer Service Representative We are seeking a committed Customer Service Representative to join our team in Fairfax, Virginia. In this role, you will play a key role in managing customer accounts, processing customer credit applications, and maintaining precise records. This role offers a contract to permanent employment opportunity. You will be working Monday to Friday. Responsibilities:• Manage inbound and outbound customer calls with professionalism and efficiency.• Ensure customer satisfaction by delivering top-notch customer service.• Accurately input customer data and orders into the system.• Maintain and update customer credit records regularly.• Address customer inquiries promptly and efficiently.• Oversee customer accounts and take necessary actions when required.• Communicate with customers via email, ensuring clear and effective communication.• Use Microsoft Office Suite for various job functions, demonstrating proficiency and accuracy.• Contribute to team effort by accomplishing related results as needed.• Display a willingness to learn and grow within the role and company.

Customer Service Representative We are offering a short-term contract employment opportunity for a Customer Service Representative located in Manassas, Virginia. This role is based in a business casual office environment with an open parking lot. As a Customer Service Representative, you will be mainly working with Microsoft Office Suite and our internal software. Your main task will be to handle guest cards, make phone calls, send texts through our property management software, and schedule property tours. Responsibilities• Handle guest cards and ensure all are contacted for property tours• Proactively make phone calls and send texts to customers via our property management software• Understand customer availability and preferences to schedule property tours• Maintain accurate customer records and monitor their accounts• Efficiently process customer inquiries, ensuring all issues are resolved in a timely manner• Utilize Microsoft Office Suite for data entry and other tasks• Correspond with customers via email, maintaining a detail-oriented tone and providing accurate information• Balance inbound and outbound calls, providing exceptional customer service in all interactions• Utilize your excellent typing skills to ensure efficient communication and record keeping• Schedule appointments, ensuring all parties are informed and available.

Customer Service Representative We are looking for a meticulous Customer Service Representative to join our team located in a Falls Church, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity.Responsibilities: • Efficiently address and resolve customer inquiries • Conduct regular monitoring and maintenance of customer accounts • Process and verify customer credit applications with precision • Ensure customer records are accurate and up to date • Uphold high standards of customer service at all times• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Efficiently handle customer inquiries and resolve issues.• Monitor customer accounts and take appropriate actions.• Follow up with customers regarding past due payments through phone calls and emails.• Send reminders to customers about delinquent payments via email, voicemail, and mail.• Perform data entry tasks to update customer accounts.• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.

Customer Service Representative We are looking for a meticulous Customer Service Representative to join our team located in a Centreville, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity.Responsibilities: • Efficiently address and resolve customer inquiries • Conduct regular monitoring and maintenance of customer accounts • Process and verify customer credit applications with precision • Ensure customer records are accurate and up-to-date • Uphold high standards of customer service at all times• Utilize Microsoft Word, Excel, and Outlook for various tasks.• Handle both inbound and outbound customer calls.• Document all customer interactions and communications. • Perform data entry tasks related to customer service.

Bilingual Customer Service Representative We are seeking Bilingual - Spanish Customer Service Representatives to be a part of our team in the energy and natural resources industry, located in Middle River, Maryland. This role will require you to serve as the first point of contact for our customers, providing them with exceptional service and handling any inquiries they may have. This role offers a contract to permanent employment opportunity. Responsibilities:<ul><li>Handle customer inquiries professionally, providing accurate information and ensuring customer satisfaction</li><li>Utilize various computer systems and applications to gather necessary information efficiently</li><li>Collaborate with team members and other departments to resolve complex customer issues</li><li>Maintain a customer-focused approach and demonstrate empathy while addressing customer concerns</li><li>Accurately document customer interactions and update customer accounts in the system</li><li>Stay up-to-date on product knowledge, industry trends, and company policies</li><li>Meet performance metrics and quality standards set by the company</li><li>Handle a high volume of inbound calls with a positive attitude</li><li>Assist customers by providing product information and offering solutions to ensure customer satisfaction</li><li>Process customer applications and maintain accurate customer records.</li></ul>

Customer Service Representative We are offering a long-term contract employment opportunity for a Customer Service Representative in the non-profit sector, located in Washington, District of Columbia. The workplace is a dynamic environment where you will be key in processing customer applications and maintaining accurate records. Responsibilities: • Efficiently handle email correspondence for customer inquiries • Accurately process customer paperwork as part of the role • Actively monitor customer accounts and take necessary actions • Conduct outreach via email for any clarifications or missing information • Utilize the rights management system for work processes • Manage data entry tasks with attention to detail • Provide call center customer service, handling both inbound and outbound calls • Use Microsoft Excel and Word for various tasks • Ensure accurate order entry and scheduling of appointments.

Customer Service Representative I We are in search of a diligent Customer Service Representative I with open availability to join our team in Baltimore, Maryland. Serving as a critical point of contact for customers, your role will involve processing inquiries, maintaining detailed records, and ensuring a smooth customer experience. Are you seeking an alternate schedule, second shifts, or perhaps nights and weekends? Then this may me the job for you! If selected for this amazing opportunity, there are around the clock hours with potential to earn time and a half! Responsibilities • Provide accurate information to customers regarding their impounded vehicles to facilitate and expedite the return, auction, or disposal of the vehicle.• Guide customers through required procedures and documents for the release or signing over of their vehicle to the City for auction or disposal.• Scrutinize customer documents such as vehicle registration, driver’s license, and insurance coverage to verify their validity and authenticity.• Use the Department of Motor Vehicle database to find information about liens on the vehicle or outstanding parking or moving violation tickets.• Review official forms such as police reports, towing receipts, and inventory control forms to ensure completeness and consistency.• Determine the necessary documentation and procedures to authorize the release, auction, or disposal of a vehicle based on specific vehicle impoundment circumstances.• Schedule administrative hearings required to resolve disputes regarding impounded vehicles.• Provide superior customer service, maintaining accurate electronic records and ensuring efficient processing of customer requests.• Use office software to maintain and manage customer data effectively.• Perform related tasks as required, maintaining a high standard of professionalism and efficiency.

Customer Service Representative I We are looking for an organized and detail-oriented Customer Service Representative I to join our team in Baltimore, Maryland. In this long-term contract role, you will assist customers by providing guidance on procedures, reviewing documents, and handling inquiries related to vehicle impoundment. This is an excellent opportunity to apply your customer service skills in a dynamic and impactful environment. Responsibilities: • Provide clear guidance to customers regarding the procedures and documentation required for vehicle release, auction, or disposal. • Explain the implications of impoundment policies, including fees, restrictions on vehicle registration, and other related matters. • Review official documents such as police reports, towing receipts, and inventory records for accuracy and relevance to vehicle impoundment. • Verify the validity of customer-submitted documents, including vehicle registration, driver’s licenses, and insurance information. • Determine the appropriate documentation and procedures needed based on specific circumstances such as legal violations or abandonment. • Utilize the Department of Motor Vehicle database to identify liens or outstanding tickets associated with impounded vehicles. • Schedule administrative hearings to address disputes related to vehicle impoundment. • Maintain accurate electronic records and ensure proper filing of all related documentation. • Perform additional duties as needed to support the department's operations.

Patient Service Representative We are seeking a reliable and compassionate Patient Service Representative to join a dynamic healthcare team in the Baltimore area. The Patient Service Representative (PSR) will serve as the first point of contact for patients, handling administrative duties such as scheduling appointments, verifying insurance information, and providing exceptional customer service. The ideal candidate will have excellent communication skills, strong attention to detail, and a commitment to creating a positive patient experience.Key Responsibilities:<ul><li>Patient Interaction: Greet and assist patients with check-in/check-out processes, address questions or concerns, and ensure a welcoming environment.</li><li>Phone Management: Answer patient calls, schedule appointments, send appointment reminders, and handle basic inquiries.</li><li>Insurance Verification: Verify insurance details, eligibility, and coverage prior to appointments and address any issues with patients as needed.</li><li>Appointment Scheduling: Coordinate patient appointments, process cancellations and reschedules, and ensure smooth patient flow.</li><li>Administrative Support: Maintain accurate patient records, process patient forms, and assist in managing patient files in compliance with privacy regulations (e.g., HIPAA).</li><li>Team Collaboration: Work closely with clinical and administrative staff to ensure seamless office operations and patient care.</li><li>Customer Service: Provide top-notch customer service by addressing patient concerns, answering questions, and ensuring positive interactions.</li></ul>

Account Administrator A well-known insurance provider in Hunt Valley, MD is seeking an Account Administrator to fill their opening! This role is fully onsite, with the potential to become permanent for the right fit. Primary job duties include: • Process employee and account terminations.• Process invoices and payments of accounts; including “Urgent” letter collection procedures.• Respond to client telephone calls regarding benefits, applications, account status, procedures, requests for supplies, etc.• Process incoming and outgoing mail daily.• Initiate contact with clients by telephone, mail, or e-mail regarding questions or problems.• Maintain knowledge level of benefits, products, laws and regulations, systems, and procedures and communicate this knowledge to clients as necessary.• Attend in-house training sessions.• Maintain a professional and helpful manner at all times.• Maintain high degree of accuracy and timeliness; meets or exceeds performance standards.• Ability to analyze processes and procedures to determine more efficient methods of providing administrative support

NETWORK ENGINEER IV We are offering a permanent employment opportunity for a Network Engineer IV in Washington, District of Columbia. Working in a dynamic setting, the selected candidate will have the chance to provide comprehensive network engineering support across a broad range of programs. This involves the full system engineering life-cycle, including requirements analysis, design, development, integration, test, and implementation. This role will be 100% onsite and requires a public trust security clearance. Responsibilities • Carry out network planning, designing, and evaluation of various components effectively.• Evaluate and recommend new technologies to enhance current network capabilities.• Undertake difficult and complex assignments, demonstrating complete knowledge of the network engineering field.• Establish and recommend changes to policies impacting subordinate organizations.• Display leadership skills by providing guidance to other personnel and possibly supervising them.• Exhibit strong customer service skills by resolving customer inquiries and maintaining accurate customer credit records.• Show independent judgment in developing methods, techniques, and evaluation criteria for achieving results.• Exhibit mastery in job-related tasks and responsibilities.• Demonstrate strong liaison skills by regularly interacting with senior management levels on matters concerning several functional areas, divisions, and/or customers.• Exhibit strong planning skills in determining and pursuing courses of action essential in obtaining desired outcomes.• Show strong management skills in meeting defined best practices and operational workflow.• Demonstrate ability to process customer credit applications accurately and efficiently.

Overnight Receptionist We are actively seeking an OVERNIGHT Receptionist to join our team based in Reston, Virginia. This role offers a short-term contract employment opportunity. As an Overnight Receptionist, you will be the initial point of contact providing exceptional customer service and handling various administrative tasks. This role involves front desk duties within the industry. ensuring smooth operations.Responsibilities:• Serve as the first point of contact for all incoming calls and direct them to the appropriate department or personnel• Welcome visitors by greeting them professionally and courteously, in person or on the telephone• Ensure efficient communication by accurately taking and delivering messages• Keep a safe and clean reception area by complying with procedures, rules, and regulations• Contribute to team effort by accomplishing related results as needed• Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs• Handle multiple lines, transferring calls as necessary• Maintain customer trust by keeping client interactions confidential• Utilize excellent customer service skills and exceed customers' expectations• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)

Help Desk Analyst II We are seeking a Help Desk Analyst II for a contract employment opportunity in the information technology department based in Washington, District of Columbia. The primary role is to provide comprehensive support and maintenance, including printer/copiers, equipment maintenance and service, storage room maintenance, desk setups, and A/V support. Responsibilities: • Deliver a high standard of customer service while supporting office staff in a dynamic environment. • Handle the setup and support of video conference and telecommunications systems for meetings. • Provide Audio Visual assistance for special office events. • Maintain desk arrangements, including new permanent setup, office moves, and routine monitoring of all desks for extra, missing, or malfunctioning equipment. • Assist staff as required with missing or malfunctioning desk equipment. • Oversee the Asset Management database. • Coordinate the repair and return of damaged laptops with the manufacturer. • Provide printer support, including toner & paper refresh, ordering supplies, removing jams, and recycling toner. • Manage storage room inventory and cleanliness, order supplies when low. • Keep track of inventory on loan and follow up as needed for equipment return. • Coordinate asset disposal with vendor. • Handle IT courier services and FedEx shipments. • Assist staff on the use of office equipment, including fax, scanner, and copier. • Conduct basic IT troubleshooting.

On Call Receptionist This Receptionist position might be right for you! Apply now with Robert Half. If you are articulate and highly skilled, you may be the candidate this prominent company is looking for. This position will be a great fit for someone who is a motivated self-starter that can handle multiple projects at once with a smile. This short-term contract / temporary Receptionist position is a terrific opportunity and is based in the McLean, Virginia area. Responsibilities:• Operate a multi-line phone system, directing calls and inquiries to the appropriate department or person.• Provide excellent customer service, addressing client inquiries and issues promptly and professionally.• Perform data entry tasks, updating and maintaining accurate records of client information.• Handle email correspondence professionally and effectively, ensuring timely responses to all communications.• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Utilize Microsoft Office Suite (Outlook, Word, and Excel) to efficiently handle administrative tasks.• Organize and maintain files, ensuring easy accessibility and up-to-date records.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.

Receptionist We are offering a short-term contract employment opportunity for a Receptionist in Chantilly, Virginia. This role involves front desk duties within the industry. The Receptionist will be the first point of contact for the organization and will play a crucial role in ensuring smooth operations.Responsibilities:• Serve as the first point of contact for all incoming calls and direct them to the appropriate department or personnel• Welcome visitors by greeting them professionally and courteously, in person or on the telephone• Ensure efficient communication by accurately taking and delivering messages • Keep a safe and clean reception area by complying with procedures, rules, and regulations• Contribute to team effort by accomplishing related results as needed• Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs• Support organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments• Handle multiple lines, transferring calls as necessary• Maintain customer trust by keeping client interactions confidential• Utilize excellent customer service skills and exceed customers' expectations• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)

Receptionist We are seeking a Receptionist for our team located in POTOMAC, Maryland. In this role, you will be responsible for handling customer inquiries, maintaining accurate customer records, and managing various administrative duties. This role is an integral part of our team, ensuring effective communication within the office and providing excellent customer service. Responsibilities: • Answering multi-line phone system and managing email correspondence.• Providing excellent customer service to both internal and external stakeholders.• Performing data entry tasks and maintaining organized files.• Scheduling appointments and managing calendars.• Handling receptionist duties such as greeting visitors and providing general information.• Utilizing Microsoft Excel, Microsoft Outlook, and Microsoft Word for various tasks.• Ensuring the reception area is tidy and presentable.• Assisting with other administrative tasks as needed.• Handling confidential information with discretion.• Collaborating with team members to achieve overall organizational goals. For immediate and confidential consideration, please submit resumes in confidence to Vice President of Permanent Placement, Anne-Laure McGrory at anne-laure [dot] mcgrory [at] roberthalf [dot] [com].

Administrative Assistant We are accepting applications for the role of an Administrative Assistant in the Real Estate & Property industry, based in Washington, District of Columbia. This role presents an exciting opportunity to support our team by maintaining high levels of organization and detail orientation. Responsibilities: • Manage inbound calls, providing efficient and detail oriented customer service • Oversee data entry tasks to ensure customer credit records are accurate and up-to-date • Handle email correspondence, responding to inquiries and concerns promptly • Coordinate both inbound and outbound calls, ensuring smooth communication flow • Use Microsoft Excel for various administrative tasks, including data analysis and report generation • Maintain and organize schedules, setting appointments as needed • Operate Microsoft Outlook to manage, send, and receive detail oriented emails • Develop and deliver presentations using Microsoft PowerPoint • Draft, edit, and format documents with Microsoft Word.

Operations Director Position Overview:The Operations Director will be responsible for overseeing all service-related functions within the organization. This includes managing service operations, ensuring quality standards are met, driving operational improvements, and fostering a culture of customer satisfaction. The role requires a strategic thinker with a hands-on approach to managing people, processes, and resources. The ideal candidate will have a strong background in operations within the manufacturing or services sector. Key Responsibilities:<ul><li>Leadership & Strategy:</li><li>Develop and implement operational strategies to enhance service delivery and drive improvements in operational efficiency and productivity.</li><li>Lead, mentor, and develop a team of service managers, technicians, and support staff, ensuring high levels of performance and morale.</li><li>Collaborate with senior leadership to align service operations with overall company goals and objectives.</li><li>Drive initiatives to expand service offerings and improve the customer experience.</li><li>Service Operations Management:</li><li>Oversee the scheduling, execution, and tracking service projects and maintenance contracts.</li><li>Monitor key performance indicators (KPIs) and operational metrics to ensure the achievement of service goals (e.g., response times, service delivery quality, customer satisfaction).</li><li>Manage inventory of service parts, tools, and equipment to ensure timely availability and minimize downtime.</li><li>Ensure compliance with safety, regulatory, and environmental standards within service operations.</li><li>Customer Satisfaction & Relationship Management:</li><li>Maintain high standards of customer service, ensuring customer satisfaction through timely, efficient, and professional service delivery.</li><li>Resolve escalated customer issues and complaints effectively, maintaining positive relationships with clients and stakeholders.</li><li>Identify opportunities for customer engagement and retention, enhancing the company’s reputation and long-term success.</li><li>Process Improvement & Cost Control:</li><li>Continuously assess and improve service processes to drive operational efficiencies, reduce costs, and increase profitability.</li><li>Implement best practices in service management and operational workflows, ensuring consistency and quality across all service functions.</li><li>Collaborate with cross-functional teams (e.g., sales, engineering, production) to streamline service operations and enhance customer offerings.</li><li>Financial & Budget Management:</li><li>Develop and manage service department budgets, ensuring cost-effective allocation of resources.</li><li>Monitor and report on financial performance, identifying areas for improvement or investment.</li><li>Analyze financial data to make informed decisions that optimize service operations and profitability.</li></ul>

Collections Representative We are offering a contract employment opportunity for a Collections Representative in Fairfax, Virginia. The successful candidate will be integral to our team, managing customer accounts, resolving payment issues, and maintaining healthy cash flow. This role is vital within the industry and requires a diligent approach to maintaining customer relationships while achieving financial goals. You will be working onsite Monday to Friday.Responsibilities:• Ensure the timely and accurate processing of customer credit applications• Maintain a respectful and customer-focused approach when following up on overdue invoices through various channels including phone and email• Constantly review and monitor accounts receivable aging reports to identify overdue accounts• Document all collection activities, customer interactions and payment commitments • Maintain accurate documentation of all collection efforts and ensure compliance with company and legal requirements.• Build and maintain strong customer relationships by understanding their needs and demonstrating a commitment to finding a mutually beneficial solution• Provide prompt and clear responses to customer inquiries about account status, billings, and payments• Partner with internal teams to address client concerns and deliver a positive customer experience.• Use Microsoft Office Suite

Administrative Assistant A well-known credit union service organization is seeking an Administrative Assistant to join their team! This person will be handling general administrative and office tasks while managing customers' accounts. Additional duties include phone and email correspondence, providing support for Intra-departmental operations as assigned by management, receiving and responding to employee inquiries in person or via email, reviewing documents for action and logging in our systems for visibility and awareness. This person MUST have exceptional customer service skills and attention to detail!

On Call Receptionist We are offering a contract for a Receptionist role based in Reston, Virginia. This role is integral to our operations, where the Receptionist will serve as the first point of contact for all our clients and visitors, ensuring a smooth flow of communication both internally and externally.Responsibilities:• Operate a multi-line phone system, directing calls and inquiries to the appropriate department or person.• Provide excellent customer service, addressing client inquiries and issues promptly and professionally.• Perform data entry tasks, updating and maintaining accurate records of client information.• Handle email correspondence professionally and effectively, ensuring timely responses to all communications.• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Utilize Microsoft Office Suite (Outlook, Word, and Excel) to efficiently handle administrative tasks.• Organize and maintain files, ensuring easy accessibility and up-to-date records.• Schedule appointments and meetings, coordinating with various departments to ensure smooth operations.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.

Data Entry Clerk We are seeking a Data Entry Clerk to join our team based in Herndon, Virginia. This role involves high-volume data entry, requiring a high level of attention to detail and accuracy. In this role, you will be tasked with accurately entering data, managing customer records, and handling customer queries.Responsibilities: • Ensuring the accuracy and efficiency of data entry processes• Addressing customer inquiries in a timely and detail-oriented manner• Monitoring customer accounts and taking necessary actions• Provide customer service through email correspondence when needed• Organize files and customer records in a systematic manner• Ensure the security and confidentiality of sensitive information.• Following detailed instructions to ensure data entry accuracy• Participating in training sessions to ensure user-friendly data entry• Ensuring attention to detail in all data entry tasks

NOC Technician We are offering a long-term contract employment opportunity for a Network Operations Center Technician in Annapolis, MD. This role is crucial for contributing to the Tier 2 CAS Network Operations Center, primarily responsible for incident management of customers within the CAS Operational environment. Responsibilities: • Engage telecom providers to drive restoration efforts and monitor network management systems.• Keep incident details updated in the incident management tool, ensuring the information is accurate.• Use your technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.• Solve system and network problems/questions with limited scope and complexity.• Identify resolutions for routine technical queries from Collins Aerospace CAS customers and CAS Business Units.• Work alongside Senior Team Members to resolve moderate to complex issues; you may take the lead role in resolving less complex issues.• Use discretion to interpret and apply established processes, understanding that errors could cause prolonged or wider spread failures.• Monitor and troubleshoot system performance, and escalate network issues as necessary.• Understand deployment configuration and maintenance routines, developing tools to make the process more efficient.• Participate in network solutions design and configurations.• Analyze issues and provide customers with guidance to resolve problems.• Remember, this role may require you to work some weekends and holidays, as this is a 24 x 7 365 Operation Center.