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2 results for Customer Service in Washington, DC
- Bethesda, MD
- onsite
- Temporary / Contract
- 22 - 26 USD / Hourly
- <p>This role delivers responsive customer service while resolving inquiries and documenting interactions accurately.</p><p><br></p><p>Responsibilities</p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul><p><br></p>
- 2026-09-01T00:00:00Z
- Baltimore, MD
- onsite
- Temporary / Contract
- 20 - 27.89 USD / Hourly
- <p>The Senior Customer Service Specialist serves as a subject matter expert within the customer service team, handling complex or escalated issues while delivering high-quality support. This role combines advanced problem-solving, customer advocacy, and mentorship responsibilities. The Senior Customer Service Specialist contributes to continuous improvement by identifying trends, supporting training efforts, and maintaining service excellence across all customer channels. </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle escalated customer inquiries and complaints</li><li>Process orders, returns, or account updates</li><li>Maintain detailed records of customer interactions</li><li>Assist in training and mentoring new representatives</li><li>Identify trends and recommend process improvements</li><li>Ensure adherence to service-level agreements (SLAs)</li><li>Serve as a point of contact for complex or high-value accounts</li><li>Collaborate with cross-functional teams to resolve issues</li><li>Support quality assurance and coaching initiatives</li><li>Contribute to knowledge base and procedure documentation</li></ul><p><br></p>
- 2026-09-11T00:00:00Z