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1 result for Help Desk in Tampa, FL
- Brandon, FL
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- <p>We are looking for a skilled Help Desk Technician to join a growing IT support team in Florida. This contract opportunity with permanent potential is ideal for someone who brings strong technical troubleshooting experience, a customer-focused approach, and the ability to guide escalated support issues through resolution. In this role, you will provide advanced assistance across end-user systems, infrastructure, and cloud-based tools while helping maintain high service standards for clients.</p><p><br></p><p>Responsibilities:</p><p>• Handle complex support requests escalated from frontline help desk staff and drive issues to timely resolution.</p><p>• Diagnose and resolve technical problems involving desktops, servers, business applications, network components, and cloud services.</p><p>• Review incoming service requests, prioritize urgent matters, and route critical issues to the appropriate technical resources.</p><p>• Maintain accurate ticket updates, document work performed, record time entries, and ensure cases are properly closed.</p><p>• Communicate with users throughout the support process, provide status updates, and proactively address ongoing service concerns.</p><p>• Contribute to operational and technical projects that support client environments and service delivery improvements.</p><p>• Recommend practical enhancements to systems, support processes, and client technology environments based on recurring issues and observed risks.</p><p>• Provide onsite support when required and participate in the rotating on-call schedule to assist with after-hours needs.</p>
- 2026-08-28T00:00:00Z