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3 results for Entry Level Help Desk Support in Sunnyvale, CA
- San Francisco, CA
- onsite
- Temporary / Contract
- 30 - 35 USD / Hourly
- <p>We are looking for a Help Desk Analyst to deliver on-site tier one technical assistance and dependable end-user support for a busy architecture environment in San Francisco, California. This is a contract position is ideal for someone who enjoys solving day-to-day IT issues, maintaining smooth office technology operations, and providing a high level of service in a fast-moving workplace. The role requires a hands-on, detail-oriented individual who can communicate clearly, manage competing priorities, and contribute to a positive support experience for employees and teams.</p><p><br></p><p>This contract requires on-site between both the Oakland and San Francisco offices.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-level technical support for hardware, software, and workplace technology issues, resolving incidents efficiently and escalating complex problems when needed.</p><p>• Manage service desk requests from intake through closure, ensuring timely follow-up, accurate updates, and strong customer service throughout the support process.</p><p>• Support Windows and Mac-based desktops and laptops by diagnosing user issues, performing basic troubleshooting, and restoring functionality with minimal disruption.</p><p>• Maintain user accounts and access within Active Directory, including routine updates, permissions support, and account-related assistance.</p><p>• Deliver on-site audio-visual and meeting room support to help presentations, conferences, and daily collaboration tools run smoothly.</p><p>• Assist with office technology operations across assigned work locations and provide remote support to additional teams when required.</p><p>• Coordinate device setup, workstation readiness, and general technical onboarding support for employees and contractors.</p><p>• Contribute to operational continuity by documenting recurring issues, tracking solutions, and helping improve support processes over time.tie</p>
- 2026-06-10T00:00:00Z
- Palo Alto, CA
- onsite
- Temporary / Contract
- 38 - 44 USD / Hourly
- We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Palo Alto, California. This Long-term Contract opportunity is ideal for someone who communicates clearly, resolves desktop issues efficiently, and delivers a reliable support experience across hardware and Mac-based environments. The role begins on a part-time basis and may expand over time based on business needs.<br><br>Responsibilities:<br>• Deliver front-line desktop support by diagnosing and resolving issues related to workstations, peripherals, and end-user technology<br>• Support Mac OS environments, including troubleshooting operating system, software, and device-related problems<br>• Respond to user requests in a detail-oriented and timely manner while providing clear technical guidance<br>• Set up, configure, and maintain computer hardware and related equipment for employees and teams<br>• Track support activity, document resolutions, and escalate more complex issues when needed<br>• Assist with onboarding, equipment deployment, and general desk-side support to ensure smooth day-to-day operations
- 2026-06-08T00:00:00Z
- Oakland, CA
- onsite
- Temporary / Contract
- 20 - 25 USD / Hourly
- <p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer inquiries in a timely and professional manner</li><li>Troubleshoot and resolve product, service, or account-related issues</li><li>Document interactions accurately in customer service or CRM systems</li><li>Escalate complex concerns to the appropriate internal teams</li><li>Provide customers with accurate information regarding products, services, or processes</li><li>Follow up on open issues to ensure resolution and customer satisfaction</li><li>Support service quality goals and contribute to a positive team environment</li></ul><p><br></p>
- 2026-06-16T00:00:00Z