<ul><li>Proactively prospecting and pursuing new business opportunities to expand our client base through high-volume outbound activity, including cold calling, email campaigns, and LinkedIn outreach.</li><li>Developing tailored solutions for clients by understanding their specific marketing, creative, and digital needs & special projects.</li><li>Supporting an award-winning team, collaborating with top producers, providing white glove customer service to clients in person and meeting at their office.</li><li>Traveling locally to connect with clients in person, foster relationships, and discuss their business goals face to face.</li><li>Deliver exceptional customer service with urgency and precision.</li></ul><p><br></p>
<p><br></p><p>Responsibilities:</p><p><br></p><p>• Interface directly with customers to provide day-to-day IT support.</p><p>• Offer MAC support, requiring self-initiative and the ability to follow directions.</p><p>• Travel to different sites as needed to provide support.</p><p>• Maintain an accurate record of customer credit and resolve customer inquiries.</p><p>• Monitor customer accounts and take appropriate action.</p><p>• Provide 'White Glove Support' for Executive members of the client base as needed.</p><p>• Contribute to updating existing processes to streamline support as per business requirements.</p><p>• Provide 2nd level MAC support as well as PC and some infrastructure support.</p><p>• Proactively identify, document and escalate issues and requests to limit downtime and maintain a stable technology desk-side environment.</p><p>• Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs.</p><p>• Maintain physical inventory of company IT equipment and mobile devices accurately for the site.</p><p>• Support large conference rooms/meetings and their respective technologies including Microsoft Teams Rooms and Crestron meeting rooms.</p>
