<p>Ready to lead where accuracy, compliance, and impact truly matter? Robert Half is partnering with a growing financial institution in Genesee County to identify a <strong>Direct Hire Servicing Manager</strong> to lead its Consumer and Mortgage Loan Servicing function. This is a high‑impact, back‑end operations role responsible for overseeing loans from post‑funding through payoff. In this role, you’ll lead a specialized servicing team with primary ownership of Lien Perfection and Mortgage Servicing Compliance, ensuring loans remain accurate, compliant, and legally protected throughout their lifecycle. You’ll manage escalations and portfolio risk, guide the team through regulatory changes, and drive operational efficiency while supporting a strong member experience. This role has a hybrid schedule and is a great opportunity to be part of something exciting!</p><p> </p><p><strong>Key Responsibilities</strong></p><p>Oversee all post‑closing loan servicing activities for consumer and residential real estate portfolios, from funding through payoff.</p><p>Ensure accurate payment processing, loan maintenance, and servicing updates throughout the loan lifecycle.</p><p>Manage escrow administration, including analysis, adjustments, and timely payment of taxes and insurance.</p><p>Ensure liens and titles are properly filed, tracked, corrected, and released for auto, RV, boat, HELOC, and mortgage loans.</p><p>Identify and resolve lien and title exceptions to protect the organization’s legal interest in collateral.</p><p>Implement controls and preventative measures to reduce recurring lien and title issues.</p><p>Lead compliance with RESPA requirements related to escrow, servicing notices, member complaints, and foreclosure activities.</p><p>Oversee HMDA data integrity, reporting accuracy, and regulatory readiness.</p><p>Lead the team through audits, exams, regulatory changes, and new compliance requirements, ensuring clear rollout and adoption across the team.</p><p>Oversee resolution of complex servicing issues, including escrow errors, member complaints, and foreclosure‑related escalations.</p><p>Establish feedback loops and root‑cause analysis to eliminate repeat issues and improve servicing quality over time.</p><p>Monitor and improve portfolio health using KPIs such as delinquency rates, roll rates, servicing accuracy, and timeliness.</p><p>Partner with leadership to identify trends, risks, and opportunities for process improvement and risk mitigation.</p><p>Lead, coach, and develop a specialized servicing team with a focus on accountability, accuracy, and compliance.</p><p>Manage staffing levels, workflow prioritization, and cross‑training to meet operational demands.</p><p>Foster a collaborative, compliant, and member‑focused team culture while leading through change.</p><p> </p><p><br></p><p> </p>
We are looking for a skilled Payroll Specialist to join our team on a contract basis in Livonia, Michigan. In this role, you will play a key part in managing payroll processes for a large, multi-state organization. This position requires someone with strong attention to detail, strong technical skills, and the ability to thrive in a fast-paced environment.<br><br>Responsibilities:<br>• Process full-cycle payroll, including calculating gross-to-net pay for employees across multiple states and business units.<br>• Utilize Workday and ADP Workforce Now to ensure accurate and efficient payroll management.<br>• Handle multi-state payroll processing for organizations with over 500 employees, ensuring compliance with applicable regulations.<br>• Leverage advanced Excel skills to manage data, create reports, and perform payroll reconciliations.<br>• Collaborate with internal teams and provide exceptional support in customer-facing interactions.<br>• Address and resolve payroll discrepancies or issues in a timely and thorough manner.<br>• Assist with timekeeping processes, including experience with Kronos Dimensions, to ensure accurate time data.<br>• Maintain up-to-date knowledge of payroll regulations and best practices to ensure compliance.<br>• Generate and distribute payroll reports for internal stakeholders as needed.