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1 result for Help Desk in San Francisco, CA
- Menlo Park, CA
- onsite
- Temporary / Contract
- 31 - 35 USD / Hourly
- <p>We are looking for a Call Center Specialist to support critical service coordination in California. This long-term contract position is ideal for someone who can manage urgent and routine calls, collect accurate information, and ensure the right response teams are engaged quickly. The role requires strong judgment, clear communication, and a consistent approach to documentation and shift-based operations.</p><p><br></p><p>Responsibilities:</p><p>• Monitor radio communications and assess developing situations to coordinate additional support when safety concerns arise.</p><p>• Receive emergency and non-emergency calls, gather complete incident details, and document requests accurately in the designated work order and dispatch system.</p><p>• Route service issues to the appropriate response group, including facilities, security, or other operational teams, based on the nature of the request.</p><p>• Maintain precise records through work orders, call logs, and shift notes to support continuity and accountability.</p><p>• Prepare recurring operational reports using standard office software such as Microsoft Word and Excel.</p><p>• Review active workflows throughout the shift to help ensure service requests are handled promptly and in line with established procedures.</p><p>• Communicate important updates to incoming team members during shift handoff so ongoing issues remain properly managed.</p><p>• Work closely with supervisors, responders, and partner departments to support coordinated incident response and daily operations.</p>
- 2026-10-06T00:00:00Z