6 Results for Help Desk Jobs in Orange, CA

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IT Help Desk Specialist

Los Angeles, CA
onsite
Permanent / Full Time
50000 - 65000 USD / Yearly
IT Help Desk Specialist Company OverviewA growing professional services organization based in Los Angeles, California is seeking an IT Help Desk Specialist to provide responsive technology support to employees and help maintain reliable day-to-day IT operations. The organization offers a collaborative environment where team members can gain exposure to a broad range of Microsoft technologies while developing their technical skills and growing into additional IT responsibilities. Role SummaryThe IT Help Desk Specialist will serve as a first point of contact for employees experiencing technology issues. This role will provide hands-on support across Windows devices, Microsoft 365, user accounts, hardware, software, printers, networking, and remote connectivity. The ideal candidate has strong troubleshooting fundamentals, excellent customer service skills, and an interest in growing their career in IT support and systems administration. Key Responsibilities<ul><li>Provide first-level technical support for employees through in-person, email, phone, collaboration tools, and ticketing channels.</li><li>Troubleshoot Windows, Microsoft 365, passwords, account lockouts, printers, peripherals, VPN, Wi-Fi, and basic network connectivity issues.</li><li>Support employee onboarding and offboarding, including user account setup, access changes, and workstation preparation.</li><li>Configure, deploy, maintain, and troubleshoot laptops, desktops, software, and other workplace technology.</li><li>Manage support requests through the IT ticketing system, documenting troubleshooting steps and ensuring timely resolution or escalation.</li><li>Support Active Directory and cloud-based identity administration for routine user and access requests.</li><li>Maintain technology inventory, documentation, and internal knowledge resources.</li><li>Assist senior IT staff with software deployments, system testing, documentation, and company-wide technology projects.</li><li>Coordinate with technology vendors and escalate complex technical issues when appropriate.</li><li>Communicate technical solutions clearly and professionally to non-technical users.</li></ul>Additional Details<ul><li>Fully onsite </li><li>Standard schedule: 8:30 a.m. - 5:30 p.m. with a one-hour lunch break</li><li>Occasional overtime may be required during peak business periods and month-end activities</li><li>Limited local travel may occasionally be required</li><li>Opportunity to gain experience across a broad Microsoft-focused IT environment and grow into more advanced technical responsibilities</li></ul>
2026-09-29T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical assistance for employees in Los Angeles, California. This Long-term Contract position is ideal for someone early in their IT career who enjoys solving user issues, learning through hands-on experience, and delivering dependable support in a detail-oriented environment. You will work closely with internal staff to address common technology concerns, prepare equipment for new hires, and contribute to ongoing IT projects under the guidance of the IT Manager. Responsibilities: • Respond to employee support requests and manage a steady flow of service desk tickets with timely follow-up and resolution. • Diagnose and resolve routine hardware, software, and Windows-related issues, escalating more complex problems when needed. • Set up laptops, desktops, peripherals, and user workstations to ensure employees have the tools required for daily work. • Support onboarding and offboarding activities by preparing equipment, configuring access, and collecting assigned devices. • Maintain accurate ticket updates and documentation so issues, actions taken, and next steps are clearly recorded. • Provide user-friendly assistance to employees with different levels of technical knowledge, using patience and clear communication. • Partner with the IT Manager on assigned technology initiatives and assist with operational tasks that improve support services.
2026-10-06T00:00:00Z

Customer Service

San Bernardino, CA
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a customer-focused, detail-oriented individual to support service operations for a contract position based in San Bernardino, California. This role is ideal for someone who can communicate clearly, resolve issues efficiently, and provide dependable assistance in a fast-paced environment. The successful candidate will contribute to a positive customer experience while working with networking-related products and technical service needs. Responsibilities: • Respond to customer inquiries through appropriate service channels and deliver timely, accurate support. • Investigate reported issues, identify next steps, and guide customers toward effective resolutions. • Document customer interactions, service requests, and outcomes with a high level of accuracy. • Coordinate with internal teams to address technical concerns related to networking equipment and connectivity. • Provide updates to customers on open cases and ensure consistent follow-through until resolution. • Maintain a strong understanding of supported technologies, including routers, firewalls, and core networking concepts. • Escalate complex service matters when necessary while ensuring a smooth handoff and clear communication. • Support overall service quality by following established procedures and contributing to continuous improvement efforts.
2026-10-07T00:00:00Z

Customer Service

San Bernardino, CA
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a detail-oriented Customer Service team member to join a contract assignment based in California. This role is ideal for someone who can deliver responsive support, communicate clearly with customers, and help resolve service-related issues in a fast-paced environment. The position requires a service-minded approach, strong problem-solving ability, and comfort working with technical teams when needed. Responsibilities: • Respond to customer questions and concerns through appropriate communication channels while providing timely and attentive support. • Investigate service issues, identify the root cause of customer concerns, and coordinate with internal teams to reach effective resolutions. • Maintain accurate records of customer interactions, service requests, and follow-up actions within internal systems. • Guide customers through troubleshooting steps and escalate more complex matters to the appropriate support resources. • Monitor open cases to ensure commitments are met and customers receive updates throughout the resolution process. • Work closely with cross-functional teams to improve service quality and support operational efficiency. • Explain solutions, policies, and next steps in a clear manner that builds customer confidence and satisfaction.
2026-10-07T00:00:00Z

Customer Service

San Bernardino, CA
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a detail-oriented Customer Service team member to join our team on a contract basis. This role is ideal for someone who can deliver responsive support, communicate clearly with customers, and help resolve issues efficiently in a fast-paced environment. The position requires a service-minded individual who can manage inquiries effectively while working with technical tools and cross-functional teams. Responsibilities: • Respond to customer questions and service requests through appropriate communication channels, providing timely and accurate support. • Investigate reported issues, identify the root cause, and guide customers toward effective resolutions while maintaining a positive experience. • Document interactions, service outcomes, and follow-up actions to ensure accurate records and continuity of support. • Coordinate with internal teams to escalate complex concerns and help drive prompt issue resolution. • Use technical knowledge of networking environments to better understand customer concerns related to connectivity and infrastructure. • Monitor recurring service trends and share insights that can improve response quality and overall customer satisfaction.
2026-10-07T00:00:00Z

Contact Center Representative

Los Angeles, CA
onsite
Temporary / Contract
23 - 25 USD / Hourly
We are looking for a customer-focused Contact Center Representative to support service operations in Los Angeles, California. This Contract position is ideal for someone who communicates clearly, handles a high volume of interactions with professionalism, and delivers timely assistance across phone-based channels. The individual in this role will help customers with service inquiries, process information accurately, and contribute to a responsive, positive support experience. Responsibilities: • Respond to incoming customer calls with professionalism, providing clear information and effective support. • Place outbound calls as needed to follow up on requests, confirm details, or resolve outstanding issues. • Enter orders and customer information into internal systems with a high level of accuracy. • Assist customers with questions, concerns, and service-related needs while maintaining a helpful and courteous approach. • Document call activity, updates, and resolutions thoroughly to support service continuity. • Manage multiple customer interactions efficiently while meeting quality and response expectations.
2026-09-25T00:00:00Z

6 results for Help Desk in Orange, CA