We are looking for a dedicated Customer Service Representative to join our team in Nashville, Tennessee. This long-term contract position involves ensuring excellent customer experiences by addressing inquiries, resolving concerns, and accurately processing orders. If you excel in communication and have a passion for helping others, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly and professionally to inbound customer inquiries via phone or other communication channels.<br>• Provide accurate information about products, services, and company policies to customers.<br>• Resolve customer concerns efficiently, ensuring satisfaction and maintaining a positive experience.<br>• Process customer orders with precision, verifying details to ensure accuracy.<br>• Manage and document interactions in the system to maintain detailed records.<br>• Handle both inbound and outbound calls as needed to support customer needs.<br>• Collaborate with team members to address complex customer issues and provide effective solutions.<br>• Follow company guidelines and procedures to ensure compliance with service standards.<br>• Continuously enhance knowledge of products and services to provide better assistance.
We are looking for a dedicated Member Services Representative to provide exceptional support and assistance to our members. In this role, you will address inquiries, resolve issues, and ensure a positive experience for every customer, fostering loyalty and satisfaction. If you thrive in a fast-paced, customer-focused environment, this is an excellent opportunity to showcase your skills and make a meaningful impact.<br><br>Responsibilities:<br>• Respond to member inquiries with accuracy and professionalism, ensuring timely resolutions.<br>• Assist members with online order concerns, including delivery tracking and order processing.<br>• Address and resolve customer complaints and challenges efficiently while maintaining a positive demeanor.<br>• Collaborate with internal teams to ensure a seamless and consistent member experience.<br>• Support the onboarding and training of new team members to uphold high service standards.<br>• Communicate with external vendors to address inquiries and coordinate support.<br>• Monitor and meet key performance indicators, such as response times and customer satisfaction scores.<br>• Handle data entry tasks with precision and attention to detail.<br>• Utilize customer service software, including ServiceNow and HubSpot, to manage support tickets effectively.
<p> In this role, you will provide essential back-office support, including reprographics, mail services, and other operational tasks, while ensuring high-quality service delivery. This position requires a proactive individual who thrives in a fast-paced environment and is committed to maintaining client satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Perform reprographics tasks, mail handling, and intake functions following established procedures.</p><p>• Utilize appropriate logs to track office services work and ensure accurate job ticket completion before starting tasks.</p><p>• Troubleshoot and resolve basic equipment issues, escalating complex problems to supervisors when necessary.</p><p>• Load and maintain machines with paper, toner, and other supplies while adhering to cost-efficient practices.</p><p>• Maintain quality assurance by reviewing your work and that of others to meet high standards.</p><p>• Prioritize and manage workflow to meet deadlines and deliver completed projects on time.</p><p>• Communicate effectively with supervisors or clients regarding project updates, deadlines, or any arising issues.</p><p>• Follow organizational policies and site-specific guidelines to ensure compliance in all tasks.</p><p>• Handle sensitive and confidential documents with discretion and professionalism.</p><p>• Provide assistance in other service areas such as hospitality, reception, and audio/visual support as needed.</p>
We are looking for an experienced System Administrator to join our team in Cookeville, Tennessee. This long-term contract position focuses on application-level support for the Licensure and Regulation System and Zendesk, ensuring seamless functionality and workflow optimization. The ideal candidate will possess strong technical expertise and a proactive approach to resolving system issues and implementing efficient solutions.<br><br>Responsibilities:<br>• Provide application-level support for the Licensure and Regulation System and Zendesk, including configuration, ticket resolution, and workflow improvements.<br>• Process change requests efficiently and ensure timely resolution of assigned tasks within established deadlines.<br>• Collaborate with cross-functional teams, including trainers, QA personnel, and application coordinators, to optimize system workflows and processes.<br>• Maintain detailed documentation of system changes, user permissions, and workflow updates using tools such as SharePoint.<br>• Troubleshoot and resolve system-related inquiries while maintaining high standards of customer service.<br>• Configure and modify system settings to meet user requirements and organizational needs.<br>• Track and log system changes, ensuring compliance with regulatory and licensing requirements.<br>• Provide clear and precise communication to users regarding system updates, ticket status, and resolutions.<br>• Follow established IT support workflows and methodologies to ensure consistent and efficient ticket management.<br>• Monitor and address help desk tickets promptly, ensuring all communications are documented and resolved within specified timeframes.
We are looking for a detail-oriented Administrative Assistant to provide exceptional support to our team in Nashville, Tennessee. In this long-term contract position, you will play a key role in ensuring smooth daily operations by managing communications, scheduling, and administrative tasks. This opportunity is ideal for someone with excellent organizational skills and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Handle inbound and outbound calls professionally, ensuring clear and courteous communication.<br>• Deliver outstanding customer service by addressing inquiries and resolving issues promptly.<br>• Perform accurate data entry tasks to maintain and update records.<br>• Manage email correspondence, prioritizing and responding to messages efficiently.<br>• Coordinate and schedule appointments to optimize team productivity.<br>• Utilize Microsoft Office tools, including Excel, Word, PowerPoint, and Outlook, for various administrative tasks.<br>• Support the team by preparing reports, presentations, and other documentation.<br>• Maintain organized filing systems for easy access to important information.<br>• Collaborate with colleagues to streamline workflows and improve processes.<br>• Provide general administrative assistance as needed to support business operations.
<p><strong> Technical Program Manager – Fleet Capacity Planning</strong></p><p><strong>Location:</strong> Nashville, TN or Seattle, WA (Hybrid)</p><p> <strong>Employment Type:</strong> Full-Time, Contract 6- months (potential for extension or conversion) </p><p> <strong>Experience Level:</strong> Mid-Level </p><p><strong>About the Role</strong></p><p>We are seeking a highly analytical and innovative <strong>Technical Program Manager (TPM)</strong> to lead capacity planning and forecasting initiatives for our fleet service operations. This role is ideal for someone with a strong background in automotive or engineering, who thrives in data-driven environments and enjoys solving complex operational challenges.</p><p>As part of a dynamic and growing team within the payments and logistics space, you will have the opportunity to shape the future of our fleet services and make a meaningful impact on business outcomes.</p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and implement capacity planning and forecasting tools to optimize fleet service operations.</li><li>Analyze large datasets to identify trends, forecast needs, and present insights to stakeholders.</li><li>Collaborate cross-functionally with technical and non-technical teams to drive strategic decisions.</li><li>Lead and influence projects without direct authority, using strong communication and organizational skills.</li><li>Translate customer needs into scalable solutions, balancing business goals with technical constraints.</li><li>Support planning for Class 4–6 vehicle fleets and other automotive models (e.g., Tesla).</li></ul>
<p>Robert Half Technology is searching for a talented <strong>Service Desk Analyst</strong> for a client based in Franklin, Tennessee. This role is a full 40 hours per week and a 1-3 month contract. The <strong>Service Desk Analyst</strong> will design and support the corporate infrastructure solutions by acting in this role with a team of technology professionals. This role will report to the Infrastructure Manager.</p><p><br></p><p><strong>The candidate will be required to:</strong></p><ul><li>Provide basic support to end users on a variety of computer system and infrastructure technology issues over the phone, through email, in person, and online chat.</li><li>Identify and document computer system hardware and software functional incidents by consulting with the end user to determine the nature of the issue.</li><li>Assist in planning and supporting efforts for the network infrastructure in a medium-scale environment.</li><li>Document infrastructure problems, and design and implement resolution steps to prevent future issues.</li><li>Create and maintain monitoring systems, recommend, and implement tuning improvements.</li><li>Manage third-party support and service vendors to ensure operational stability of internal systems.</li><li>Provide technical help to users regarding configuration, updates, maintenance, and setup of hardware or software.</li><li>Analyze, troubleshoot, and resolve common Microsoft 365/Office 365 and Microsoft Windows 10 issues.</li><li>Be an end user advocate by seeking to identify common issues, working within the business to eliminate future occurrences, and educating end users with helpful hints or business-based best practices.</li><li>Take ownership of incident identification through resolution. Prioritize and schedule incident support and escalate (when required) to the appropriately experienced technician.</li><li>Accurately log all Service Desk tickets and work efforts using the defined tracking software.</li><li>Oversee network and server monitoring systems to ensure reliable service levels and avoid service outages.</li><li>Perform user maintenance in Active Directory </li><li>Analyze, troubleshoot, and resolve connectivity and VPN issues.</li><li>Support the process of deploying computers and laptops for end users, and resolve minor mobile device issues.</li><li>Identify and request purchases based on the needs of the end users.</li><li>Perform other duties as assigned.</li></ul>
<p>We are looking for a skilled Controller to join our client in Nashville, Tennessee. This role offers an exciting opportunity to lead and oversee critical accounting and financial operations while contributing to strategic business initiatives. The ideal candidate will bring a strong background in financial management, a passion for improving processes, and the ability to support organizational growth.</p><p><br></p><p>Responsibilities:</p><p>• Lead and oversee all accounting operations, including payroll management and financial reporting.</p><p>• Direct financial planning and analysis (FP& A) activities, providing insights to support strategic decision-making.</p><p>• Manage month-end close processes and ensure accurate and timely financial reporting.</p><p>• Supervise accounting staff, fostering team development and assisting with future hiring initiatives.</p><p>• Support mergers and acquisitions (M& A) activities, including integration processes.</p><p>• Implement and optimize automation tools and systems for processes like invoice generation, revenue recognition, payroll, and expense reporting.</p><p>• Ensure compliance with financial audits and prepare accurate financial statements.</p><p>• Conduct variance analysis and monthly balance sheet reconciliations to monitor financial performance.</p><p>• Collaborate with leadership to streamline operations and enhance overall efficiency.</p>
<p>A prestigious healthcare organization is seeking for a talented Accounting Consultant to support their Oracle Fusion implementation. The client is transitioning from a legacy ERP system to Oracle Fusion and is seeking an experienced consultant to serve as the right-hand partner to the Controller during their Go-Live and post-implementation phase.</p><p><br></p><p>This role will focus on establishing operational accounting reporting processes within Oracle Fusion, including month-end reporting, AP reporting, and the fixed asset ledger. The ideal consultant will not only have hands-on Oracle Fusion expertise but also the accounting acumen to translate operational needs into actionable system reporting and organizing the reports.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Partner directly with the Controller to support the Oracle Fusion Go-Live.</li><li>Assess and recommend which out-of-the-box Oracle Fusion reports should be implemented and prioritized.</li><li>Review current legacy accounting reports and make recommendations for new month-end close, AP, and fixed asset reporting in Oracle Fusion.</li><li>Bridge the gap between IT/system integrators and accounting operations to ensure reporting meets business needs.</li></ul><p><br></p><p><br></p>
<p>The Automation Analyst will be responsible for developing, testing, and maintaining automation workflows and scripts to enhance business efficiency and improve operational processes. This role offers the opportunity to learn and develop technical skills, gain hands-on experience in automation technologies, and grow within the department.</p><p><br></p><p>ESSENTIAL FUNCTIONS AND BASIC DUTIES</p><ul><li>Assist in the design and development of basic automation solutions to streamline business processes, using tools such as UiPath, Power Automate, and Python.</li><li>Create and maintain detailed documentation for automation processes, including process flow diagrams and technical notes.</li><li>Collaborate with business stakeholders to gather and understand automation requirements, ensuring alignment with business objectives.</li><li>Conduct thorough testing of automation solutions, identify bugs, and implement fixes to ensure reliability and accuracy.</li><li>Monitor the performance of automation scripts and workflows to identify opportunities for optimization and continuous process and efficiency improvements.</li><li>Provide ongoing support for deployed automation solutions, troubleshooting issues, and ensuring continuity of operations.</li><li>Analyze existing manual processes to identify areas for potential automation and recommend improvements.</li><li>Assist in integrating automation workflows with enterprise systems and databases to ensure seamless data flow.</li><li>Ensure that all automation solutions comply with security, data privacy, and compliance requirements.</li><li>Stay updated on emerging automation technologies and participate in training sessions to develop technical skills.</li><li>Attend and participate in all meetings, trainings, and committees as required.</li><li>Participate in community and civic events to promote awareness of the Credit Union in the community.</li><li>Provide day-to-day oversight responsibility for ensuring compliance with regulatory laws as they relate to functions within their department.</li><li>Ensure work area is clean, secure, and well-maintained.</li><li>Complete other duties as assigned by management.</li></ul>
