<p>As a Call Center Specialist you will be engaged in several key activities. You will be initiating contact with strategic vendors who are not currently participating in our program. This involves maintaining the vendor queue, effectively prioritizing calls, and retiring those vendors who opt not to participate, all while ensuring that campaigns are completed within the designated timelines. You will be a strategic caller tasked with inputting vendor and/or client data into specific databases, with a focus on accurately recording vendor contact details and agreement information.</p><p><br></p><p>Responsibilities and Role Expectations</p><p>• Communicating enrollment statistics with clients, sales, and/or project management teams. </p><p>• Acting as the liaison between vendor and client to address payment issues or negotiate payment terms. </p><p>• Overcoming vendor objections by proposing alternative payment options. </p><p>• Professionally handling a high-volume of both inbound and outbound calls.</p><p>• Using multiple applications to assist customers efficiently and swiftly. </p><p>• Demonstrating efficient oral and written communication with customers, department personnel, and management. </p><p>• Adeptly cross-selling additional products and services. </p><p>• Transferring calls to the appropriate department or personnel. </p><p>• Providing customers with accurate account information in a fast-paced setting. </p><p>• Displaying good interpersonal skills and teamwork awareness. </p><p>• Multitasking, attentively listening, inputting data, solving problems, and navigating through various screens while employing customer satisfaction techniques. </p><p>• Completing additional tasks assigned based on business needs.</p><p><br></p><p>Qualifications and Skills:</p><p>• A High School Diploma or GED at the minimum; a Bachelor’s Degree will be given preference.</p><p>• A least 1.5+ years of experience handling a high volume of calls. </p><p>• A quick response time to customer issues. </p><p>• At least a year of previous experience in sales support or inside sales/telesales is preferred.</p><p>• A keen eye for detail and the ability to handle multiple assignments promptly and effectively. </p><p>• Analytical and general math skills, and excellent time management skills. </p><p>• An excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as customer service skills</p><p>• Verbal and written communication skills, as well as customer service skills</p><p>• A calm demeanor in a fast-paced team environment and the capacity to manage multiple projects effectively.</p><p>• Proficiency in the use of Microsoft Office product suite, especially Excel and Outlook.</p><p>• Bilingual in French and/or Spanish highly valued. </p><p><br></p><p>Benefits and Perks: </p><p>• Medical, Dental & Vision benefits from the 1st month after hire. </p><p>• Automatic enrollment into our 401k plan (subject to eligibility requirements).</p><p>• Access to company-wide virtual fitness classes.</p><p>• Generous PTO offerings including major holidays, vacation, sick, personal, and volunteer time.</p><p>• Employee discounts with major providers.</p><p>• Contributions to various local and national philanthropic organizations.</p><p>• A dynamic culture with company-wide contests and prizes.</p>
We are looking for a dedicated Service Desk Analyst to join our team on a long-term contractual basis in Nashville, Tennessee. In this role, you will provide exceptional technical support and customer service to ensure smooth operations within a manufacturing environment. Your expertise in troubleshooting, communication, and problem-solving will play a key role in supporting end users and maintaining system functionality.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve hardware, software, and network issues for end users in a timely manner.<br>• Deliver exceptional customer service by addressing inquiries and resolving technical problems effectively.<br>• Troubleshoot and resolve issues related to laptops, mobile devices, and computer hardware.<br>• Assist with deploying and configuring PCs, operating systems, and mobile devices.<br>• Support ITSM processes and maintain accurate documentation of incidents and resolutions.<br>• Collaborate with team members to identify and implement improvements to service desk operations.<br>• Conduct training sessions for users to enhance their understanding of technical systems and processes.<br>• Review and maintain quality standards for technical support and customer interactions.<br>• Utilize REST API tools and other resources to provide advanced technical assistance.<br>• Provide production support within the manufacturing environment, ensuring minimal disruption to operations.
We are looking for a dedicated Service Desk Analyst I to join our team in Nashville, Tennessee. In this long-term contract role, you will provide exceptional technical support and customer service to end users, ensuring smooth operations within a dynamic manufacturing environment. If you have a passion for troubleshooting, problem-solving, and delivering top-notch assistance, we encourage you to apply.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve hardware, software, and mobile device-related issues.<br>• Troubleshoot and diagnose problems with laptops, PCs, iOS devices, and other computing equipment.<br>• Deliver excellent customer service by communicating effectively with users and ensuring timely resolution of their issues.<br>• Collaborate with team members to document and review technical solutions and processes.<br>• Assist with deploying new equipment, including laptops and mobile devices, within the production environment.<br>• Maintain and update ITSM systems to track and manage user support requests.<br>• Train end users on system functionalities and best practices to improve overall efficiency.<br>• Conduct quality checks to ensure all technical solutions meet established standards.<br>• Monitor and respond to service desk inquiries while prioritizing tasks based on urgency.<br>• Support REST API integrations and troubleshoot related technical challenges.
We are looking for a skilled TMC Technician 3 to join our team on a long-term contract basis in Cookeville, Tennessee. This role requires a proactive individual with strong technical abilities and exceptional customer service skills to support traffic management operations effectively. You will play a key role in ensuring the smooth operation of systems and procedures while collaborating with various partners and stakeholders.<br><br>Responsibilities:<br>• Monitor traffic management systems, including CCTV and DMS systems, to ensure accurate surveillance and detection.<br>• Provide excellent customer service when responding to inquiries or issues related to traffic operations.<br>• Follow established procedures to manage traffic flow and address system alerts promptly.<br>• Supervise and coordinate with partners to maintain high-quality operational standards.<br>• Conduct routine patrols and inspections to ensure compliance with local laws and regulations.<br>• Process and verify system checks to maintain data accuracy and reliability.<br>• Collaborate with call center teams to address customer concerns and provide timely updates.<br>• Travel to designated locations as needed to support traffic management operations.<br>• Train and assist team members on system operations and troubleshooting.<br>• Maintain detailed records and reports on system performance and incidents.
<p><strong>Project Coordinator</strong></p><p><strong>Location</strong>: Nashville, TN </p><p><br></p><p><strong>Employment Type</strong>: Full-Time Contract (6 months; Potential for Extension or Conversion) </p><p><strong>Overview</strong>:</p><p>We are seeking a detail-oriented and proactive Project Coordinator to join our dynamic team. This role thrives in a fast-paced, collaborative environment and is ideal for someone who enjoys working closely with customers and internal teams to ensure project success from start to finish.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver a personalized and creative experience to members throughout their project lifecycle</li><li>Coordinate project activities and ensure timely delivery of high-quality outcomes</li><li>Maintain exceptional customer satisfaction through effective communication and problem-solving</li><li>Collaborate with publishing and internal teams to ensure proper service package enrollment</li><li>Utilize various software tools to manage customer accounts and monitor for potential issues</li><li>Meet performance and quality metrics consistently</li><li>Drive process improvement initiatives within the department</li><li>Escalate issues and remove barriers to ensure project deadlines are met</li></ul><p><br></p>
<p>Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>User Support:</strong> Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li><strong>Ticket Management:</strong> Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li><strong>Password Resets:</strong> Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>User Training:</strong> Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li><strong>Escalation:</strong> Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li><strong>Remote Support:</strong> Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol><p><br></p>
<p>We are seeking a highly skilled and hands-on IT Director. This role is ideal for a technically proficient leader. Candidates MUST have experience leading teams, maintaining systems, working with ERP systems, software development projects, and offshore programming teams. Leads the development and implementation of IT systems, manage IT budgets, and stay abreast of emerging technologies, ensures the security of systems, networks, and data, and collaborate with other departments to identify and address technology needs. The role will oversee and actively participate in the organization's technology strategy, infrastructure, and operations, ensuring alignment with business goals and managing IT and programming staff and budgets.</p><p> </p><p> </p><p> </p><p> Essential Duties:</p><p> </p><p> </p><p> · IT Administration: Manage user access, security protocols, system backups, hardware/software procurement, helpdesk, disaster planning and disaster recovery testing.</p><p> </p><p> · Team Coordination: Provide direction, oversight, and management for IT staff including contract programmers and implementation projects.</p><p> </p><p> · New Software & Technology Implementation: Research, plan, and lead implementation of new tools and technologies to improve business efficiency and system performance</p><p> </p><p> · Security: Implement and oversee security measures to protect data and manage access controls. Manage user accounts, access rights, and security settings working with department heads to grand appropriate authority.</p><p> </p><p> · Communication & Customer Service: Strong communication skills for both internal and external service groups.</p><p> </p><p> · Troubleshooting: Troubleshoot and resolve IT-related issues reported by users. Provide Tier 3 escalation support.</p><p> </p><p> · Other duties, as assigned.</p><p> </p><p> </p>
We are looking for a detail-oriented and friendly Receptionist to join our team on a contract basis in Nashville, Tennessee. In this role, you will serve as the first point of contact for visitors and callers, ensuring smooth and efficient communication. The ideal candidate will excel at managing multi-line phone systems and providing exceptional customer service.<br><br>Responsibilities:<br>• Greet visitors warmly and assist them with inquiries or direct them to the appropriate personnel.<br>• Operate and manage a multi-line phone system, ensuring all calls are answered promptly and professionally.<br>• Handle inbound calls and provide information or transfer calls to the correct department.<br>• Maintain a clean and organized reception area to create a welcoming environment.<br>• Assist with administrative tasks such as sorting mail, scheduling appointments, and data entry.<br>• Monitor and respond to emails or messages directed to the reception desk.<br>• Ensure security protocols are followed by monitoring visitor access and issuing badges when required.<br>• Provide support for part-time receptionist duties, including scheduling and coordinating shifts as needed.
<p>We are seeking a proactive and detail-oriented <strong>Help Desk</strong> <strong>Analyst</strong> for a one-year remote contract. The ideal candidate will have strong technical troubleshooting skills and experience supporting end users in a dynamic enterprise environment. This role is focused on resolving desktop-related issues, enhancing the support knowledge base, and improving overall service delivery within the IT Help Desk team.</p><p><br></p><p>• Respond to incoming service requests in a timely manner, gather pertinent information, and document in the Help Desk System</p><p>• Classify and prioritize all service requests according to department standards and guidelines</p><p>• Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise.</p><p>• Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines.</p><p>• Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary</p><p>• Maintain the resolution knowledge base by posting all relevant solutions.</p><p>• Provide information and reports as requested</p><p>• Prepare and present enterprise communications as required</p><p>• Work with Support Engineers and other internal service providers to guarantee smooth handoffs</p><p>• Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level</p><p>• Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team</p><p>• Monitor Help Desk Team workloads and backlogs to facilitate higher service levels and achieve team goals</p><p>• Connect to systems remotely and work with employees to identify computing problems and correct them</p><p>• Identify Problems and Trends in the environment and assist with problem-solving proactively</p><p>• Perform other duties, as assigned</p>
<p>Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Technical Support:</strong> Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li><strong>Desktop Management:</strong> Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li><strong>Hardware Maintenance:</strong> Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li><strong>Software Support:</strong> Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li><strong>User Training:</strong> Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li><strong>Security:</strong> Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li><strong>Collaboration:</strong> Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li><strong>End-User Satisfaction:</strong> Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol><p><br></p>
We are looking for a detail-oriented Accounts Receivable Clerk to join our team in Portland, Tennessee. In this long-term contract position, you will play a vital role in ensuring the accuracy of customer accounts, processing billing and payments, and supporting financial reporting tasks. This is an excellent opportunity for someone with strong organizational skills and a passion for maintaining financial accuracy.<br><br>Responsibilities:<br>• Maintain and update customer records to ensure accurate billing addresses, payment terms, and payment methods.<br>• Collaborate with customers to resolve outstanding account issues and ensure timely payments.<br>• Process daily billing for shipments and miscellaneous items, along with customer credit memos.<br>• Handle daily cash receipts, including lockbox, ACH, wire transfers, and credit card payments.<br>• Regularly review accounts receivable aging reports to ensure customer accounts remain current.<br>• Assist with month-end and year-end financial close processes, including reconciling accounts and saving AR aging reports.<br>• Provide documentation and support for internal and external auditors as needed.<br>• Generate and distribute invoices and credit memo copies upon request.<br>• Support the Financial Controller with additional tasks during financial reporting periods.
