We are looking for an experienced Customer Service Representative to join our team in Rock Hill, South Carolina. As part of a long-term contract, you will play a vital role in ensuring exceptional communication and support for our customers and sales managers. This position requires a proactive mindset and strong organizational skills to enhance the overall customer experience within the machinery manufacturing industry.<br><br>Responsibilities:<br>• Manage customer inquiries by creating and tracking service tickets, ensuring timely follow-up and resolution.<br>• Communicate effectively with customers, product line managers, and the sales team regarding order statuses, inventory availability, replenishment schedules, and product updates.<br>• Provide proactive support for equipment orders, including scheduling coordination, processing order changes, issuing credits, and addressing general inquiries.<br>• Utilize business tools to gather and analyze information necessary for effective order management and customer service.<br>• Monitor order progress and collaborate with the distribution center to ensure on-time delivery, expediting requests when needed.<br>• Continuously develop product knowledge and system expertise to enhance customer support capabilities.<br>• Project a meticulous and customer-focused image to both internal and external stakeholders, contributing to positive company branding.<br>• Participate actively in team meetings and discussions to drive collaborative efforts and improve service delivery.
We are looking for a dedicated and detail-oriented Bilingual Spanish/English Customer Service Representative to join our team in Columbia, South Carolina. This is a long-term contract position that requires excellent communication skills and a customer-focused mindset. In this role, you will interact with clients, manage inquiries, and ensure a seamless customer experience.<br><br>Responsibilities:<br>• Handle customer inquiries and requests promptly, accurately, and professionally to ensure satisfaction.<br>• Build rapport with clients by addressing their needs with empathy and exceeding expectations.<br>• Utilize multiple systems and applications to research, analyze, and resolve customer concerns.<br>• Maintain high performance standards and adhere to quality benchmarks.<br>• Acquire knowledge of personal lines insurance principles and products offered by the company.<br>• Collaborate effectively with team members and business partners to deliver exceptional service.<br>• Manage a 40-hour work schedule, including occasional overtime and weekend shifts.<br>• Assist with special projects and additional tasks as assigned.<br>• Participate in continuous learning to enhance skills and understanding of company processes.
<p>We are looking for a dedicated <strong>Bilingual Spanish/English Customer Service Representative </strong>to join our team in Columbia, South Carolina. In this long-term contract position, you will play a key role in providing exceptional support and ensuring a positive experience for customers. This role requires strong communication skills, a customer-focused mindset, and the ability to navigate multiple systems effectively.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to customer inquiries, ensuring their needs are met with accuracy and care.</p><p>• Build strong rapport with callers by demonstrating empathy and attentiveness to their concerns.</p><p>• Utilize multiple systems and applications to research, analyze, and resolve customer issues efficiently.</p><p>• Meet performance and quality standards consistently while handling requests and inquiries.</p><p>• Gain knowledge of personal lines insurance principles and the products offered by the company.</p><p>• Collaborate with team members and business partners to deliver a seamless customer experience.</p><p>• Work a consistent schedule, including occasional overtime or Saturday hours, as required.</p><p>• Assist with special requests, additional tasks, and projects as assigned.<strong></strong></p>
<p>We are seeking a highly motivated and detail-oriented Fraud/Customer Service Specialist with strong analytical thinking and finance knowledge for a contract-to-hire position. As part of the team, you will play a key role in investigating potential fraudulent activity, delivering exceptional customer service, and leveraging your finance expertise to resolve complex concerns. This dynamic position requires a proactive individual who can think critically, manage sensitive situations, and ensure client satisfaction while helping safeguard the organization's finances and reputation.</p><p>T<strong>Key Responsibilities:</strong></p><ol><li><strong>Fraud Investigation:</strong></li></ol><ul><li>Analyze and resolve suspected fraud cases by reviewing transaction data and customer accounts for irregularities in compliance with company policies and industry regulations.</li><li>Collaborate with other departments, including compliance and risk management, to assess and mitigate potential threats.</li><li>Utilize data analysis tools and methods to identify emerging fraud trends and recommend process improvements.</li></ul><ol><li><strong>Customer Service & Support:</strong></li></ol><ul><li>Respond promptly to customer inquiries related to fraud concerns with professionalism and empathy while protecting sensitive information.</li><li>Provide clear communication to customers on fraud-related issues and resolutions, ensuring a high standard of satisfaction.</li><li>Escalate complex cases to higher-level teams when necessary, ensuring timely follow-up and resolution.</li></ul><ol><li><strong>Financial Operations & Analytics:</strong></li></ol><ul><li>Leverage financial acumen to assess the financial impact of fraudulent cases and support preventative measures.</li><li>Prepare detailed reports and documentation on fraud incidents and support team efforts to develop risk mitigation strategies.</li><li>Assist operations teams with reconciling accounts impacted by fraud-related activity.</li></ul><ol><li><strong>Compliance & Process Improvements:</strong></li></ol><ul><li>Monitor compliance with industry standards, internal processes, and legal requirements for fraud handling and case documentation.</li><li>Identify areas for process optimization and assist with implementing improvements to enhance fraud detection and customer service operations.</li></ul>
We are looking for an experienced IT Support Analyst to join our team in Columbia, South Carolina. In this role, you will provide technical assistance to end-users, ensuring systems and devices operate seamlessly across multiple locations. If you excel in problem-solving and have a passion for technology and customer service, we invite you to contribute to our dynamic IT environment.<br><br>Responsibilities:<br>• Deliver comprehensive technical support to end-users, addressing and resolving hardware, software, and IT-related issues via a ticketing system.<br>• Escalate unresolved or complex technical problems to the IT Director for advanced troubleshooting.<br>• Install, configure, upgrade, and maintain hardware, software, and peripheral devices for both onsite and remote users.<br>• Manage user accounts by creating, modifying, and disabling access while adhering to internal security policies.<br>• Ensure adherence to IT security protocols and organizational policies to safeguard systems and data.<br>• Provide onsite IT support at branch locations, requiring occasional travel.<br>• Monitor endpoint management systems and ensure the proper functioning of backup processes.<br>• Collaborate with third-party vendors to address warranty and technical service needs.<br>• Assist with onboarding new employees, delivering user training, and contributing to IT-related projects.
We are looking for a dedicated Administrative Assistant to join a dynamic legal firm in Irmo, South Carolina. This Contract to permanent position offers an excellent opportunity to support day-to-day operations in a fast-paced environment. The role requires someone who thrives in an office setting and enjoys working collaboratively to manage administrative tasks effectively.<br><br>Responsibilities:<br>• Handle inbound and outbound calls with attention to detail, ensuring prompt responses and accurate information.<br>• Provide outstanding customer service to clients, addressing inquiries and resolving issues efficiently.<br>• Perform data entry tasks with precision, maintaining organized and up-to-date records.<br>• Manage email correspondence, including drafting, responding, and organizing communications.<br>• Schedule appointments and coordinate calendars to facilitate smooth operations.<br>• Prepare and edit documents using Microsoft Word, Excel, PowerPoint, and Outlook.<br>• Assist with file management and ensure proper organization of legal documents.<br>• Support tax resolution efforts by collaborating with clients and team members.<br>• Uphold business casual dress code and maintain a detail-oriented demeanor in all interactions.
We are looking for a Test Center Administrator to join our team in Columbia, South Carolina. In this contract position, you will play a critical role in ensuring the smooth operation of the test center while maintaining a focused and secure environment. This role requires excellent organizational skills and the ability to enforce testing protocols with a keen eye for detail.<br><br>Responsibilities:<br>• Verify the identity of test takers by checking official identification documents.<br>• Serve as the first point of contact by welcoming and registering test takers in an attentive manner.<br>• Conduct thorough walkthroughs of the testing area to monitor compliance with rules and prevent misconduct.<br>• Observe test takers to ensure adherence to testing policies and address any irregularities.<br>• Generate detailed reports documenting testing activities and incidents.<br>• Maintain the cleanliness and organization of the test center to ensure a well-maintained environment.<br>• Uphold all dress code standards and represent the organization appropriately.<br>• Provide assistance with clerical tasks such as correspondence and scheduling.<br>• Utilize Microsoft Office Suite tools to manage administrative duties effectively.<br>• Deliver exceptional customer service to test takers and staff.
We are looking for a detail-oriented Accounting Clerk to join our team on a contract basis in Augusta, Georgia. This role involves managing key financial processes such as invoicing, accounts payable, and accounts receivable to ensure smooth day-to-day operations. As part of a small team, you will have opportunities to collaborate with both on-site colleagues and remote teams, gaining valuable experience in accounting practices.<br><br>Responsibilities:<br>• Prepare and process daily invoices using Excel, ensuring accuracy and timely data entry.<br>• Manage accounts receivable by tracking payments from customers and addressing outstanding invoices.<br>• Handle accounts payable tasks, including processing payments for operational vendors such as utilities.<br>• Compile monthly financial reports, including income statements and general ledger updates, in collaboration with remote teams.<br>• Maintain clear communication with on-site managers and remote colleagues to align financial processes with operational needs.<br>• Perform detailed reviews of financial data to ensure accuracy and compliance with company standards.<br>• Provide support for general accounting tasks, including spreadsheet manipulation and data organization.<br>• Assist with maintaining thorough records of all financial transactions to support audits and reporting requirements.
