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1 result for Customer Service in Columbia, SC
- Columbia, SC
- onsite
- Temporary to Hire
- 19 - 22 USD / Hourly
- <p>We are looking for a <strong>bilingual customer service representative</strong> to support mortgage-related inquiries and deliver a high level of service to customers in both<strong> English and Spanish.</strong> This contract-to-permanent opportunity is based in Columbia, South Carolina, and is well suited for someone with a strong background in customer support or banking who can communicate clearly, manage call volume effectively, and build trust with customers.</p><p><br></p><p>Responsibilities:</p><p>• Assist customers by phone with mortgage-related questions, account support, and service requests in both English and Spanish.</p><p>• Handle a steady flow of inbound calls while providing accurate information, clear guidance, and timely issue resolution.</p><p>• Place outbound calls when follow-up is needed to confirm details, provide updates, or help move customer requests forward.</p><p>• Enter and update customer information, service notes, and order details accurately within company systems.</p><p>• Maintain compliance with mortgage servicing standards, licensing expectations, and state-specific requirements tied to the role.</p><p>• Complete the required licensing process and any applicable state qualifications within the first 90 days of employment, if not already obtained.</p><p>• Deliver a positive customer experience by listening carefully, addressing concerns effectively, and escalating complex matters when appropriate.<strong></strong></p>
- 2026-07-31T00:00:00Z