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4 results for Customer Service in Columbia, SC

Collections Specialist

Fort Mill, SC
remote
Temporary / Contract
23.00 - 25.00 USD / Hourly
The Collections Specialist manages an assigned accounts receivable portfolio and is responsible for turning outstanding balances into cash. This role supports a high-volume, fast-paced environment within a multi-entity business that operates on a recurring revenue model. The individual in this position is expected to independently prioritize daily activity, make direct customer contact, identify barriers to payment, and drive timely resolution by partnering with customers and internal departments.Work is guided by a weekly portfolio review and the specialist’s own assessment of receivables exposure, rather than a fully automated collections workflow. Portfolios may include approximately 400 to 900 customer accounts with past-due balances ranging from $750,000 to $2,500,000, across a mix of large national accounts, strategic customers, franchise groups, and small to midsize businesses. Many accounts may involve parent-child billing structures and multiple bill-to locations.Success in this role requires strong results orientation, sound judgment, comfort working independently, and the ability to consistently meet monthly cash collection targets.Key Responsibilities<ul><li>Manage an assigned receivables portfolio and achieve a monthly cash collections target</li><li>Perform daily outbound collections activity, with emphasis on live customer outreach by phone, followed by email as needed</li><li>Escalate within customer accounts payable organizations when initial contacts do not lead to payment commitments</li><li>Obtain specific payment commitments, including amount and date, and accurately document them in the company’s receivables system</li><li>Actively monitor and follow through on payment promises until funds are received or a new resolution is secured</li><li>Use aging reports and weekly portfolio priorities to segment accounts by risk, balance, and delinquency, and develop a daily action plan</li><li>Respond to customer inquiries related to overdue balances and provide supporting documentation such as invoices, account statements, and account details</li></ul>
2026-09-15T21:23:37Z

Help Desk/Desktop Support Analyst

Augusta, GA
onsite
Temporary / Contract
19.00 - 22.00 USD / Hourly
We are looking for a reliable Help Desk/Desktop Support Analyst to provide front-line technical assistance for employees in Augusta, Georgia. This Long-term Contract position is ideal for someone who has a solid IT foundation and wants to strengthen hands-on experience supporting workplace technology. The role focuses on resolving everyday hardware, software, and user access issues while delivering responsive, attentive service. Responsibilities: • Deliver first-level technical support for end-user devices, software applications, and routine network connectivity concerns • Diagnose and resolve issues affecting Windows-based desktops, laptops, printers, and other commonly used peripherals • Prepare, image, configure, and distribute computer equipment to support new and existing employees • Perform entry-level account administration tasks, including password assistance and basic user support within Active Directory • Install, update, and troubleshoot standard business software used across the organization • Record support requests, troubleshooting steps, and final resolutions accurately within the ticket management system • Communicate with employees in a courteous and service-oriented manner to ensure a positive support experience
2026-08-25T15:13:37Z

Investment Accountant

West Columbia, SC
onsite
Permanent / Full Time
60000.00 - 65000.00 USD / Yearly
We are looking for an Investment Accountant to support critical cash and trade activity within a fast-paced financial services environment in Columbia, South Carolina. This position plays an important role in maintaining accurate investment records, coordinating daily funding and settlement activity, and resolving exceptions that affect customer accounts. The ideal candidate brings strong analytical ability, sound judgment, and a careful approach to reconciliations, reporting, and cross-functional communication. Responsibilities:• Manage daily cash activity by reviewing contribution instructions, validating available balances, and preparing transactions for timely processing.• Coordinate trade support functions by confirming settlements, reviewing funding activity, and following up on rejected or incomplete transactions across custodial partners.• Investigate unresolved deposits, cash exceptions, and outstanding trade items, then work with plan managers to obtain clarification and drive resolution.• Maintain the accuracy of plan records by correcting position discrepancies, resolving dividend posting issues, and addressing account imbalances.• Process cash movements between holding accounts and active plan accounts to ensure funds are applied correctly and reflected in reporting.• Prepare and maintain operational reports, including tracking unresolved trades, participant count requests, and other recurring support items.• Assist with specialized accounting and cash management tasks such as revenue-sharing support and other transaction adjustments requiring detailed review.• Contribute to testing efforts for system enhancements prior to production release to help confirm trading and cash workflows function as expected.• Support broader team objectives by handling additional operational and administrative duties as needed while following established compliance and workplace standards.
2026-09-11T16:38:41Z

Quality Manager

Greenwood, SC
onsite
Permanent / Full Time
85000.00 - 110000.00 USD / Yearly
Our client is looking for a Quality Manager to lead quality operations and strengthen manufacturing performance. This position oversees quality personnel, ensures reliable compliance practices, and partners with cross-functional teams to maintain high product standards. The ideal candidate brings hands-on manufacturing quality leadership, sound judgment, and a strong commitment to process discipline and continuous improvement. Responsibilities:• Lead and develop a team of quality engineers, technicians, and inspectors to support daily manufacturing and long-term performance goals.• Manage quality procedures, records, and documentation to ensure alignment with company standards and regulatory expectations.• Plan and conduct internal quality reviews while coordinating effectively with customers and external stakeholders during audit activities.• Direct investigations into nonconformances, identify underlying causes, and implement corrective and preventive actions that improve reliability.• Track key quality indicators, analyze trends, and guide improvement efforts that reduce defects and strengthen process consistency.• Partner with production, engineering, and operations teams to resolve quality concerns and promote efficient, compliant workflows.• Provide quality support during product introduction activities to help ensure readiness, stability, and successful launch execution.• Promote a workplace culture centered on accountability, quality ownership, and operational excellence across the site.
2026-09-04T23:43:59Z