<p>We are looking for a Bilingual Customer Service Representative to join a service-focused team in Columbia, South Carolina. This Contract to Permanent opportunity is ideal for someone who enjoys helping customers, communicates clearly, and can stay organized in a moderately fast-moving call center setting. The person in this role will support customer interactions across phone and order-related activities while using Microsoft Office tools to keep information accurate and up to date.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming customer calls with accuracy and a helpful approach.</p><p>• Place outbound calls as needed to provide updates, gather information, or resolve open customer issues.</p><p>• Enter and maintain order details carefully, ensuring records are complete and current.</p><p>• Assist customers with questions, service requests, and general account-related concerns.</p><p>• Use Outlook, Word, and Excel to manage communication, document activity, and track basic information.</p><p>• Handle multiple tasks efficiently while maintaining attention to detail in a steady to fast-paced environment.</p><p>• Follow workplace expectations for attendance, scheduling, and a business casual presentation with attention to detail.</p><p>• Support team service goals by delivering courteous interactions and timely follow-up.</p>