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3 results for Customer Service in Columbia, SC

Customer Service Representative

Columbia, SC
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support loan servicing operations in Columbia, South Carolina. This Long-term Contract position is ideal for someone who combines strong customer communication skills with experience handling mortgage-related documentation and county tax research. In this role, you will manage borrower interactions, maintain accurate records, and coordinate with internal partners to help resolve account questions efficiently and in compliance with applicable guidelines. Responsibilities: • Handle a mix of incoming and outgoing calls to assist borrowers with loan account questions, payment-related matters, and general servicing support. • Research deed and tax information by contacting county offices and gathering required property-related records to support account servicing activities. • Prepare, organize, and submit mortgage and loan-related documents with a high level of accuracy and attention to detail. • Record every customer interaction thoroughly in the appropriate systems to ensure complete documentation and effective follow-up. • Work with team leads, loan officers, underwriters, and other support teams to collect information and address customer or account issues in a timely manner. • Review loan files periodically to confirm data accuracy, proper documentation, and adherence to company standards and regulatory requirements. • Support payment arrangements and track outstanding issues through follow-up communication aimed at bringing accounts to resolution. • Identify complex delinquency situations and direct borrowers to the appropriate loss mitigation resources when specialized assistance is needed. • Participate in ongoing training sessions to stay current on servicing procedures, compliance expectations, and program updates.
2026-06-22T00:00:00Z

Client Service Coordinator

Lexington, SC
onsite
Temporary / Contract
21 - 22 USD / Hourly
We are looking for a Client Service Coordinator - Associate to support daily client-facing and administrative operations. This is a Contract position suited for someone who enjoys creating a welcoming experience, managing office coordination tasks, and keeping schedules and communications organized. The ideal candidate will bring strong customer service skills, sound judgment, and the ability to handle a variety of support duties in an organized environment. Responsibilities: • Welcome visitors and clients in a courteous and organized manner, ensuring a positive first impression of the office. • Receive, sort, and distribute incoming mail and other deliveries accurately and promptly. • Provide administrative support by preparing documents, maintaining records, and assisting with general office organization. • Coordinate calendars, schedule appointments, and help arrange meetings or conference calls as needed. • Respond to client service requests and help route follow-up tasks to the appropriate team members. • Partner with internal stakeholders to support communications, office workflows, and day-to-day service needs. • Answer inbound calls, direct inquiries appropriately, and relay messages with accuracy and professionalism. • Assist with additional clerical or project-based assignments as priorities shift.
2026-06-11T00:00:00Z

Bilingual Customer Service Representative

Columbia, SC
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a bilingual customer service representative to support customers in both Spanish and English within a fast-paced mortgage and banking environment. This contract opportunity is based in Columbia, South Carolina, and is ideal for someone who brings strong call center experience, sound customer support skills, and the ability to handle sensitive financial conversations effectively. Responsibilities:• Assist customers by phone in Spanish and English, providing clear and courteous support for mortgage and banking-related questions.• Manage a high volume of inbound calls while delivering accurate information and a positive service experience.• Place outbound calls when follow-up is needed to resolve customer concerns, confirm details, or provide status updates.• Enter and update customer information in internal systems with a high level of accuracy and attention to detail.• Guide customers through account, loan, or service-related inquiries while maintaining compliance with company and regulatory standards.• Document conversations thoroughly so that customer interactions, next steps, and resolutions are clearly recorded.
2026-06-22T00:00:00Z