<p>We are seeking a <strong>Bilingual Customer Service Representative (Spanish/English)</strong> to join a fast-paced contact center environment. </p><p><br></p><p>Key Responsibilities</p><ul><li>Handle inbound and/or outbound customer calls, emails, or chats in <strong>both Spanish and English</strong></li><li>Assist customers with general inquiries, account information, policy questions, and service requests</li><li>Accurately document customer interactions and update information in internal systems</li><li>Resolve issues professionally and escalate complex concerns as needed</li><li>Maintain a high level of customer satisfaction while meeting quality and performance metrics</li><li>Follow company policies, procedures, and compliance guidelines</li></ul><p><br></p>