28 results for Customer Service in Columbia, SC

Customer Service Representative - 1 - Loyalty Services We are offering a permanent employment opportunity for a Customer Service Representative - 1 - Loyalty Services in Columbia, South Carolina. In this role, you will be a crucial part of our team, serving as a point of contact for customers and assisting in various service-related tasks. You will also be involved in maintaining customer records, processing applications, and resolving inquiries. Responsibilities: • Address customer service concerns and inquiries, ensuring a positive customer experience • Utilize your knowledge of our products and services to assist customers • Handle both inbound and outbound calls to assist customers wishing to cancel their insurance coverage • Retain policyholders by selling the value of our products and services • Contribute to the collection of current and past due premiums • Manage data entry tasks across multiple applications • Set expectations and provide instructions to policyholders • Consistently meet or exceed departmental standards related to quality, handle time, and other key performance indicators • Contribute to process improvements and provide feedback to leadership • Be willing to perform other duties as assigned • Collaborate effectively with team members and uphold organizational objectives • Demonstrate continuous learning and initiative, seeking opportunities for being detail oriented.

Customer Service Representative-CWB (Chubb Workplace Bene... We are seeking a Customer Service Representative-CWB (Chubb Workplace Benefits) to join our team in Columbia, South Carolina. This role will primarily involve handling customer interactions through both inbound and outbound calls and emails within the context of our Chubb Workplace Benefits contact center. This permanent employment opportunity offers a dynamic and fast-paced work environment where attention to detail, strong communication skills, and problem-solving abilities are highly valued. Responsibilities: • Delivering exceptional customer experiences is a key aspect of this role • You will be expected to efficiently and professionally manage incoming telephone calls in our high-volume contact center • Taking ownership of and ensuring timeliness in handling customer requests is crucial • Rapid rapport building and responding to customers in a compassionate manner is required • You will need to navigate multiple systems and applications to research, analyze, and resolve customer inquiries • Maintaining performance and quality standards is an integral part of this role • You will be asked to analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience • Learning the basic concepts of personal lines insurance principles and products offered to our CWB customers is necessary • Collaborating with team members and business partners to provide a positive customer experience is expected • You may be required to work overtime and weekends as needed • Assisting with special requests and completing additional tasks as assigned is part of this role.

Customer Service Representative -Producer Services We are offering a permanent employment opportunity in the insurance industry, based in Columbia, South Carolina. The role involves joining our team as a Customer Service Representative - Producer Services, where you will handle customer service duties in a contact center environment. Responsibilities: • Ensure a superior customer experience through incoming calls and emails in a high-volume, fast-paced contact center. • Take full responsibility for the timely handling of customer requests in a detail oriented, accurate and efficient manner. • Build quick rapport and respond to customers compassionately, meeting and exceeding their expectations. • Utilize multiple systems and applications to research, analyze and resolve customer inquiries. • Uphold performance and quality standards across all tasks. • Analyze information to make appropriate decisions and solve problems, while maintaining a positive customer experience. • Learn and apply basic concepts of personal lines insurance principles and products offered. • Collaborate effectively with team members and business partners to enhance customer experience. • Be able to work a scheduled shift between the hours of 7 am-8 pm CST. • Assist with special requests and complete additional tasks and projects as assigned.

Customer Service Representative We are offering a contract to permanent employment opportunity for a Customer Service Representative in Augusta, Georgia. This role functions within the finance industry and will involve managing a complex portfolio of consumer loans, processing customer credit applications, and delivering excellent customer service in a high-paced, team oriented environment. Responsibilities:• Originate new loan business by identifying and acting on opportunities with new and existing customers• Provide detailed explanations of the loan process and loan products to potential borrowers• Complete loan applications and proposals for new borrowers, and follow up with pending applicants• Address customer concerns proactively and collaborate with management to devise and implement strategies for potential problem loans• Maintain a well-organized system for loan folders and files• Consistently work towards meeting or exceeding loan goals• Process insurance claims, follow-ups and payments on a daily basis, and keep an updated insurance log• Provide top-tier customer service through daily transactions, customer inquiries and problem resolution• Handle incoming phone calls and check the branch's voicemail regularly• Demonstrate the organization's philosophy and core values through strong communication and customer relations skills.

Customer Service Manager We are offering a contract employment opportunity for a Customer Service Manager in North Augusta, South Carolina. Our industry requires a dedicated individual who can manage customer service operations, ensure customer satisfaction, and handle customer inquiries efficiently. Responsibilities: • Oversee the processing of customer credit applications, ensuring accuracy and efficiency• Maintain comprehensive and accurate records of customer credit • Monitor customer accounts and take appropriate action when necessary• Handle customer inquiries, providing timely and effective resolutions• Ensure a detail oriented demeanor and positive attitude in all customer interactions• Work independently and as part of a team in a fast-paced environment• Navigate shifting priorities successfully • Utilize proficiency with Windows and Microsoft Office Suite for various tasks• Manage CRM and ERP solutions for customer service operations• Perform regular auditing and manage billing functions• Handle cash activity and answering inbound calls effectively• Use Avaya CMS and About Time software effectively in daily operations.

Administrative Assistant We are currently on the lookout for an Administrative Assistant to join our team based in West Columbia, South Carolina. As an Administrative Assistant, you will be tasked with a variety of administrative duties, including handling inbound and outbound calls, providing exceptional customer service, and managing data entry tasks. This role offers a short term contract employment opportunity. Responsibilities • Accurately process customer-related data and maintain customer credit records.• Handle receptionist duties as needed, ensuring smooth office operations.• Respond to customer inquiries via email and phone, providing high-quality service.• Utilize Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) to complete assigned tasks efficiently.• Schedule appointments and manage calendars as necessary.• Ensure accurate and timely filing of documents.• Be the first point of contact for inbound calls, directing them as needed.• Balance multiple tasks simultaneously, prioritizing workload as necessary.• Assist with other administrative tasks as required

Administrative Assistant We are in search of an Administrative Assistant to be part of our team located in Augusta, Georgia, United States. The function of this role involves processing various customer applications, ensuring accurate customer records, and addressing customer inquiries. Additionally, the job entails monitoring customer accounts and taking appropriate actions. Responsibilities: • Accurately and efficiently process customer credit applications • Manage and maintain precise customer credit records • Devote attention to detail and utilize problem-solving skills • Handle inbound and outbound calls, exhibiting excellent phone etiquette • Provide exceptional customer service • Perform data entry tasks and email correspondence • Utilize Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook • Schedule appointments as needed • Uphold confidentiality in all tasks and communications.

Test Center Administrator We are in search of a Test Center Administrator to join our team in Columbia, South Carolina. In this role, you will be tasked with managing the test center, ensuring the integrity of examinations, and providing exceptional customer service. This position offers a short-term contract employment opportunity in the education sector. Responsibilities: • Administering and monitoring examinations to prevent academic dishonesty • Checking identification documents of test takers to verify their identities • Conducting regular walk-throughs of the test room to ensure compliance with rules • Carrying out reception duties and managing inquiries effectively • Writing and submitting detailed reports on each testing session • Utilizing Microsoft Office Suites, including Excel, Word, and Outlook for administrative tasks • Performing clerical duties and maintaining an organized workspace • Handling correspondence related to the test center • Providing excellent customer service and resolving any issues promptly • Managing billing functions efficiently using the 'About Time' system.

Desktop Support Analyst Join our team of innovative and passionate desktop support technicians and help us keep our users connected and productive.As a desktop support technician, you will be responsible for providing technical support to our users, both in-person and remotely. You will troubleshoot and resolve computer hardware and software problems, and you will also be responsible for maintaining and upgrading our computer systems. This is a challenging and rewarding role that will give you the opportunity to use your technical skills and problem-solving abilities to make a real difference in people's lives.What you will do:· Provide computer desktop support to local and remote users.· Troubleshoot and resolve computer hardware and software problems.· Maintain and upgrade computer systems.· Coordinate hardware repairs with vendors.· Ensure the integrity of all electronic data records.· Track equipment inventory and collaborate on potential purchases.· Own and execute technology implementation projects.· Communicate regularly and effectively with users.· Maintain records of daily data communication transactions, issues, and remedial actions taken.

Branch/Retail Banking Clerk We are eager to welcome a Branch/Retail Banking Clerk to our team based in Columbia, South Carolina. As a Branch/Retail Banking Clerk, your primary responsibility will be to manage customer applications, maintain up-to-date customer records, and address customer inquiries. You will also oversee customer accounts and take appropriate actions. This opportunity offers a contract to permanent employment opportunity. Responsibilities: • Efficiently manage customer credit applications • Maintain accurate and current customer credit records • Utilize Banking software and Accounting Software Systems for data processing • Respond to and resolve customer inquiries • Oversee customer accounts and initiate appropriate actions when necessary • Use LaserPro and Lawon ERP in daily operations • Process checks and oversee collection processes • Handle inbound calls and provide excellent customer service • Manage consumer loans and credit processes.

Tax Staff - Public Our Columbia based client has an exciting opportunity for a Tax Support Staff position. This role is within the public accounting sector and requires a keen interest in forensic accounting and valuations sector. The position involves a wide range of accounting and tax functions coupled with client support activities. This role will act as a point of contact for any inquiries related to tax accounting functions as well as assist with financial valuations.

Bookkeeper We are offering a short term contract employment opportunity for a Bookkeeper in Lexington, South Carolina. In this role, you will be part of a team that is dedicated to maintaining accurate financial records and providing excellent service to our clients. Responsibilities: • Accurately and efficiently handle customer credit applications. • Maintain precise records of customer credit. • Respond to and resolve client inquiries. • Monitor customer accounts and take appropriate actions when necessary. • Support the accounting team with monthly bookkeeping tasks. • Reconcile expenses and credit card transactions. • Assist in maintaining accurate monthly payroll records. • Verify invoices, account codes, and amounts, ensuring accuracy in calculations. • Facilitate the setup of new clients, maintaining records related to invoicing and bill payments. • Validate and set up new vendors. • Provide assistance in necessary accounting processes for month-end close.

Production Planner Job Summary: The Production Liaison Analyst coordinates product scheduling across Sales, Operations, and Field departments to ensure efficient production and inventory management. This role ensures timely production processes that meet customer demands, maintain optimal inventory, and align with company profitability goals. Key Responsibilities:<ul><li>Production Scheduling: Review and prioritize orders to create efficient schedules, adjusting as needed to meet customer needs.</li><li>Monitor Shipments: Track production progress to ensure on-time deliveries, resolving delays promptly.</li><li>Performance Metrics: Analyze scheduling accuracy, order fulfillment, and planning efficiency.</li><li>Order & Backlog Management: Prioritize and schedule orders in collaboration with Sales and Operations.</li><li>Team Communication: Keep Sales and Operations informed of production schedules and any changes.</li><li>Adjust Schedules: Modify schedules to address delays and ensure customer commitments are met.</li><li>Shipping Commitments: Ensure schedules align with shipping commitments, keeping the Sales team updated on any disruptions.</li><li>Cross-Department Collaboration: Participate in daily meetings with Sales, Marketing, and Production to align on priorities.</li><li>Inventory Management: Oversee inventory levels to support production schedules and notify Sales of any production overruns.</li><li>Customer Communication: Notify customers of any delays or schedule changes and manage expectations.</li><li>Compliance: Ensure adherence to QSHE standards and industry regulations.</li></ul>Qualifications:<ul><li>Strong analytical skills with the ability to make data-driven decisions.</li><li>Knowledge of production processes, inventory management, and order fulfillment.</li><li>Familiarity with QSHE standards and industry safety regulations.</li><li>Proficiency in scheduling software, ERP systems, and Microsoft Office Suite.</li></ul>

Payroll Clerk We are excited to offer an opportunity for a Payroll Clerk in the dynamic industry of financial services. The position is located in Fort Mill, South Carolina, 29715, United States and will be a part of our accounting team. The Payroll Clerk will be responsible for ensuring the accurate processing of payroll, maintaining customer credit records, and managing customer inquiries. Responsibilities: • Accurately process payroll for 300+ employees.• Maintain precise customer credit records• Manage customer inquiries efficiently• Use accounting software systems to track, report, and audit financial data• Perform necessary accounting functions with precision• Have a full knowledge base of payroll rules, laws, etc.

Staff Accountant Our client is offering an exciting opportunity for a Staff Accountant in the construction industry. This role is primarily centered around handling and assisting in the close process, internal control, auditing needs and providing support to management requests. Responsibilities:• Ensure accurate maintenance of financial reports, records, and general ledger accounts• Conduct calculations and post settlement data entries for each customer closing monthly in the market• Review and analyze job cost details for any unpaid items, and communicate with project managers on unpaid budget items to calculate reserve amounts• Calculate and post cost of sales entry for each customer closing monthly• Analyze all closed jobs each month to compare budgeted margin versus actual margin• Track outstanding purchase orders and costs for settled/closed jobs• Review and analyze all active community zero holding lots monthly for cost allocations and record adjustments if necessary• Perform monthly balance sheet reconciliations, including bank statements• Assist with internal control processes and auditing needs• Meet strict processing and reporting deadlines by effectively managing time and priorities.

Tax Sr. - Corporate We are supporting our Florence, SC based client with an exciting opportunity for a Corporate Tax professional. The successful candidate will work collaboratively with the local tax team and be responsible for managing corporate tax filings for clients, ensuring compliance with tax regulations, and supporting the development of tax strategies. This role is within the client services industry. Responsibilities:• Ensure compliance with federal, state, and local tax regulations through thorough review and analysis of financial statements.• Develop and implement tax strategies to minimize liabilities at both business and individual tax levels.• Conduct tax research and provide insightful recommendations to senior management regarding the tax implications of business decisions.• Prepare, file and maintain accurate records for federal, state, and local income tax returns for businesses and corporations.• Assist in the preparation of quarterly and annual tax provisions.• Collaborate with internal teams, including finance, accounting, and legal, to ensure seamless tax compliance.• Monitor changes in tax legislation and ensure the organization's compliance.• Support the tax department in preparing audit materials and responding to inquiries from tax authorities.

Data Analyst We are offering a contract to hire employment opportunity for a Data Analyst in Columbia, South Carolina. As a Data Analyst, you will play a significant role in our team, using your skills to analyze financial and operational data, spot trends, and provide insights that can drive decision-making. Your responsibilities will include managing data collection, conducting risk assessments, and supporting strategic initiatives. Responsibilities: • Accurately collect, clean, and organize extensive datasets from various banking systems and external sources• Analyze credit, risk, and financial performance data to identify patterns and areas for improvement• Develop comprehensive reports and dashboards to share insights with the executive leadership• Evaluate credit risk using predictive analytics and statistical models and support the refinement of credit risk policies• Collaborate with cross-functional teams to align with the bank’s strategic goals and provide data-driven insights for enhancing customer relations and financial product offerings• Ensure all analyses and reports comply with banking regulations and compliance standards• Support both internal and external audit processes by providing necessary data and documentation• Identify opportunities to leverage advanced analytics and technology to improve data analysis processes and propose solutions for enhancing operational and reporting efficiency.

Audit Staff - Public We are offering an opportunity for an Audit Staff - Public in the Professional Services industry, located in Columbia, South Carolina. The role involves focusing on accounting and audit engagements with clients and maintaining a high level of accuracy in all tasks. Responsibilities • Conduct audits in accordance with US GAAP standards. • Utilize MS Excel to manage and process data efficiently. • Prepare and present audit schedules as required. • Handle accounting tasks and engage with clients to ensure their needs are met. • Travel occasionally for client meetings and engagements. • Maintain up-to-date knowledge in Audit and Audit - Financial procedures. • Work collaboratively with the team to achieve goals and maintain a high level of service. • Ensure all actions comply with professional and ethical standards. • Stay abreast of changes in regulations and legislation that may affect auditing and accounting practices. • Contribute to the continuous improvement of auditing processes and procedures within the firm.

Sr. Accountant Client offers 1-2 days remote/weekly! Our global manufacturing client is hiring an experienced Sr. Accountant for their Augusta, Georgia, facility. The Sr. Accountant will be responsible for a variety of duties, including overseeing key accounting functions, ensuring accurate financial reporting, and supporting compliance with internal controls and regulatory standards. The role will involve managing cost accounting, financial analysis, general ledger activities, and working with cross-functional teams to support operational and strategic financial decisions. Responsibilities:• Overseeing general ledger accounting to ensure the accuracy and completeness of financial records• Assisting with financial planning efforts through budgeting, forecasting, and variance analysis• Maintaining and analyzing financial data to ensure compliance with GAAP, corporate policies, and industry regulations• Collaborating with operations, production, and supply chain teams to track and optimize manufacturing costs• Analyzing and maintaining cost accounting records, including labor costs, overhead allocations, and inventory valuation• Supporting inventory management, cycle counts, and reconciliation to ensure accurate reporting of raw materials, work-in-progress, and finished goods• Managing accounts payable and accounts receivable functions, ensuring timely processing and payment of invoices• Monitoring AP aging reports, vendor accounts, and payment schedules to maintain strong supplier relationships• Assisting with customer billing, collections, and credit management to optimize cash flow• Ensuring adherence to internal controls, company policies, and financial procedures to maintain the integrity of financial operations• Supporting internal and external audits by preparing documentation and responding to auditor inquiries• Identifying and implementing process improvements to enhance efficiency and accuracy in accounting functions• Providing financial insights and reporting to plant managers, production teams, and procurement• Assisting in capital expenditure analysis and asset management, including fixed asset accounting and depreciation schedules.

Payroll Administrator We are in search of a Payroll Administrator to join our established client in Columbia, as they are adding to their corporate payroll team. This position with support the Payroll Manager and roughly 1,000 employees with their payroll-related questions and all aspects of payroll processing on ADP software. Responsibilities:• Handle the processing and review of bi-weekly and off-cycle payrolls, ensuring seamless operations.• Contribute to a positive work setting and uphold the vision, mission, and values of our organization.• Maintain a safe and healthy work environment, carrying out all responsibilities in a secure manner.• Guarantee the precision of payroll, payroll tax filings, and the payroll general ledger interface.• Oversee all company benefits plans and employee programs, ensuring compliance with federal and state regulations.• Maintain and review employee information in ADP and DBS systems, ensuring accuracy and up-to-date records.• Collaborate with other departments to provide data for various reports, contributing to the overall functioning of the organization.• Balance all payroll and benefits accounts at the end of each month and reconcile the payroll clearing general ledger account monthly.• Transmit bi-weekly payroll data to the ADP Service Center and review resulting documentation, including the payroll register, GL interface, and payroll tax reporting.• Assist with verification of employment requests, ensuring timely and accurate responses.• Assist with data entry of federal and state tax levy notices, ensuring compliance and accuracy.• Assist with data entry for status change forms, ensuring changes are accurately reflected in the system.• Assist with other duties as assigned, demonstrating flexibility and adaptability.

Financial Planning & Analysis Manager Client offers the ability to work 1-2 days/week remotely! Our client offers an exciting opportunity in Augusta, Georgia, within the manufacturing industry for an FP& A Manager. The FP& A Manager will play a crucial role in handling financial analysis, forecasting, and providing strategic insights to support decision making in this company's commodity division. The FP& A Manager will work in close collaboration with various teams including sales, operations, and senior management to enhance financial performance, identify growth opportunities, and optimize business operations. Responsibilities• Analyze, calculate, and report the actual commodity result and plan for future results• Regularly review and update the technical/commercial losses, and unanalyzed commodity per material• Monitor commodity inventory quantities and collaborate with the supply chain team in determining the target inventory and its tracking• Develop and update pre-calculation cost data and models, including assembly of qualitative assumptions for new cost areas• Ensure compliance with corporate standards and respond to ad-hoc requests and special topics in the areas of commercial and operations• Build, run, and update a model for the calculation of cost rates per metal and determination of complete operating costs per commodity• Foster the usage of the pre-calculation models by the Commercial teams and use this data for post-calculation and reporting• Liaise with the Project teams to provide them with reliable and relevant cost data• Monitor transfer prices for intermediate products sold

Valuation Manager Working with a Columbia, SC based firm committed to delivering exceptional financial and valuation consulting services. Our client is seeking a skilled and experienced Valuations Manager to join their growing and dynamic team. The ideal candidate will have a strong background in business valuations, with a keen eye for detail and a commitment to delivering accurate and insightful analyses. Responsibilities will include:· Perform business valuations for mergers and acquisitions, financial reporting, and other purposes.· Utilize various valuation methods, such as discounted cash flow (DCF), comparable company analysis (CCA), and precedent transactions.· Prepare comprehensive valuation reports and presentations.· Analyze financial statements and reports to assess the financial health of businesses.·

Property Administrator We are offering a permanent employment opportunity for a Property Administrator in Rock Hill, South Carolina. As a Property Administrator, you will be involved in the coordination of activities and operations of multiple housing communities, including public housing and project-based Section 8. You will oversee the day-to-day operations of assigned properties, manage customer relations, and handle eligibility, re-certifications, and lease compliance issues. You will also support property and building maintenance programs in the assigned service area, and coordinate assigned activities with other Housing Authority programs, outside agencies, and the general public. Responsibilities: • Prepare and manage lease agreements and other required documents, including the collection of initial rent and deposits. • Accurately maintain tenant files and related documentation regarding continued eligibility, rent adjustments, and terminated participants. • Manage rent collection and maintain computer records in accordance with the Housing Authority’s procedures and funding requirements. • Manage and direct activities related to rent collection, vacancy reduction, lease enforcement, capital improvement, unit turn-over, and leasing. • Prepare reports in line with established procedures and ensure timely, accurate reporting of tenant information to relevant authorities via online systems. • Counsel noncompliant residents and recommend termination if violations exist; prepare related documentation to support termination. • Refer residents with special problems, such as economic, social, legal, health, etc. to supportive services staff or agencies that provide assistance. • Participate in hearings and appeals, as needed. • Maintain accurate property records (lease and general files) and ensure all lease files are maintained in a secured area. • Ensure compliance with regulatory agreements, contracts, and company policies; interact with regulatory agencies as needed.

Financial Analyst with strong tech skills Our client has an exciting opportunity for a tech savvy Financial Analyst to join their team in Columbia, South Carolina. The primary function of this role will be to work closely with stakeholders to comprehend business needs, gather detailed business requirements, and analyze data to identify potential improvements. This role plays a crucial part in the company's ongoing optimization efforts. As part of the corporate finance team, a background in corporate finance with strong systems skills and report creation experience is ideal. Responsibilities:• Engage in active collaboration with stakeholders to identify business needs and gather comprehensive business requirements.• Take responsibility for collecting and scrutinizing data, identifying patterns, trends, and insights that could lead to business improvements.• Develop and maintain business process models to depict current and prospective business requirements.• Actively participate in proposing and designing solutions that align with the company's business goals.• Foster strong relationships with internal departments to implement solutions.• Be the point of contact for communicating findings, recommendations, and project updates to stakeholders and management.• Create thorough documentation of business requirements, processes, and solutions.• Engage in the testing and validation of new systems and processes to ensure they meet business requirements.• Identify and capitalize on opportunities for process improvements as a key contributor to the company's ongoing optimization efforts.• Utilize tools such as Microsoft SQL, Power BI, and SAP Business Intelligence to enhance data analysis and business intelligence capabilities.

CFO Our client is hiring an experienced CFO to join their team in Columbia, South Carolina. As a CFO, you will be responsible for financial operations, including the development of financial reports, maintaining relationships with external auditors, tax advisors, and financial institutional partners, and ensuring compliance with internal policies and standards. This role is crucial in supporting the business' strategic initiatives and maintaining the financial health of the organization. Responsibilities:• Oversee the development of accurate and timely financial reports for internal and external constituents for informed decision-making.• Utilize KPIs to identify and track financial trends.• Collaborate with operating departments and financial operations managers to evaluate budget variances and report forecasts.• Ensure compliance with all regulatory agency requirements affecting the operations of the facilities.• Manage relationships with external auditors, tax advisors, and financial institutional partners.• Provide financial and analytical support to strategic initiatives such as joint ventures, planning, construction projects, and acquisitions.• Oversee compliance and monitoring of tax-exempt variable and fixed-rate debt, including debt covenants, interest rate swaps, stand by purchase agreements, and remarketing agreements.• Coordinate with the Investment Office for the transfer of funds, reporting on investment activity, and financial reporting.• Manage restricted funds to ensure assets are retained until the condition or time restriction is met and that funds are accurately reported.• Support Owners and Board members through the issuance of awards, review of invoices, preparation of annual income tax returns, and reporting of available funds.