<p><strong>The Company</strong><br />Are you ready to join a pioneering digital platform that's been shaping the way New Zealanders engage with property for decades? We've partnered with an innovative tech-driven organisation that's looking for passionate professionals to support their users and systems across Aotearoa. As part of a team that lives and breathes technology and customer experience, you'll play a key role in ensuring smooth application performance and delivering exceptional support.</p><p>If you're someone who thrives in a fast-paced environment, enjoys solving problems, and wants to contribute to a product that helps people find the life they want to live, this is your chance to make a meaningful impact. Let's enhance user experiences, streamline operations, and support a platform trusted by thousands every day.</p><p><strong>The Role</strong> <br /> In this hands-on Application Support role, you'll be responsible for managing technical queries, maintaining system integrity, and ensuring a seamless experience for users across Aotearoa. You'll handle incoming requests, triage and escalate issues, and work closely with development and QA teams to validate bug fixes. Your day-to-day will include querying internal databases, supporting API integrations, monitoring alerts, and maintaining documentation. Prior experience with SQL is advantageous. You'll also assist with hardware requests, collaborate with third-party IT partners, and identify training opportunities to enhance team capability.</p><p>Beyond technical support, you'll play a key role in maintaining the CRM system and engaging with external vendors. You'll be expected to conduct yourself in line with company values, demonstrating integrity, professionalism, and a commitment to building trust. Compliance with health and safety requirements, ethical standards, and internal policies is essential. This is a great opportunity for someone who enjoys problem-solving, clear communication, and contributing to a collaborative, values-driven environment.</p><p><strong>Your profile:</strong></p><ul><li>Customer support experience 2+ years</li><li>Experience with SQL is highly favourable</li><li>Detail oriented and highly organised</li><li>Passion for problem solving</li></ul><p>While not required, it would be advantageous to have experience with HTML, AWS, New Relic, Postman.</p><p><strong>Part Time Nature:</strong></p><p>Being part time, this organisation is seeking someone who can commit to 25 - 32 hours / week. The business can consider a variety of part time working arrangements; however this will be fixed in the contract should you be offered the position. Examples include:</p><ul><li>Working 5 days / week on reduced hours to align with school pick up / drop off times</li><li>Working full time hours 3-4 days / week</li><li>Working reduced hours 3-4 days / week</li></ul><p>Please note, we can <span style="text-decoration: underline;">only consider candidates who are in New Zealand with valid permanent working rights</span> at this time.</p><p><strong>How to apply</strong><br />Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Dominique Smith or Stanley Onacha in our Auckland office on 09-915-6700.</p><p><em>Job Reference No: 06900-0013300010</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&amp;data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&amp;sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&amp;reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/ZG9taW5pcXVlLnNtaXRoLjY0NjcyLjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">