Helpdesk End User Support Jobs in Tokyo, Tōkyō

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IT Helpdesk Manager

Tokyo,
remote
Permanent
12.0M - 12.0M JPY / Yearly
Company ProfileOur client is a leading global financial institution with a strong presence across Asia Pacific and other major international markets. The organization is committed to technology innovation, operational excellence, and supporting critical business functions through modern infrastructure, data, and digital solutions.The Role<ul><li>Provide end-user technology support for trading floor users, office employees, and regional stakeholders.</li><li>Support and maintain desktops, laptops, mobile devices, printers, telephony equipment, and other end-user technologies.</li><li>Manage and support infrastructure components including servers, backup systems, voice systems, and telecommunications equipment.</li><li>Assist with deployment of applications, patch management, and business-critical system support.</li><li>Provide technical support for market data platforms and contribute to business continuity planning initiatives.</li></ul>Your Skills<ul><li>Bachelor's degree or Diploma in Information Technology, Computer Science, Computing, or related discipline.</li><li>5+ years of experience supporting end users and IT infrastructure, preferably within banking, financial services, trading floor, or mission-critical environments.</li><li>Hands-on experience supporting Windows servers, Active Directory, Citrix, backup platforms, and enterprise applications.</li><li>Basic understanding of networking technologies, WAN/LAN environments, and IT security.</li><li>Strong troubleshooting, analytical, and problem-solving skills.</li><li>Native-level Japanese and business-fluent English communication skills.</li><li>Ability to work independently and effectively manage multiple priorities.</li></ul>Key Highlights of the Role<ul><li>Opportunity to support a highly visible front-office and trading floor environment.</li><li>Regional exposure within a global enterprise technology organization.</li><li>Broad infrastructure and end-user support coverage across desktops, server environments, applications, and market data systems.</li><li>Involvement in business continuity and operational resilience initiatives.</li><li>Collaborative international environment with daily use of both Japanese and English.</li></ul>LocationTokyoSalaryUp to JPY 12,000,000 per annumReference Number06940-0013505451 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/SGluc29uLkxldW5nLjk2NTEzLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-10-06T04:25:39Z

Application Support - Commercial Systems

Tokyo,
remote
Contract
8.4M - 10.1M JPY / Yearly
Company ProfileA global healthcare organization with a strong presence in Japan, delivering innovative solutions that support business operations, data-driven decision-making, and digital transformation. The Role<ul><li>Own end-to-end support and service delivery for commercial business applications, including incident, request, problem, change, release, and operational management</li><li>Partner with business stakeholders, Digital teams, and external vendors to ensure stable operations, service quality, compliance, and continuous improvement of application services</li><li>Lead and support system enhancement projects, reporting solutions, and process optimization initiatives while ensuring alignment with business objectives, timelines, quality standards, and regulatory requirements</li></ul> Your Skills <ul><li>Experience supporting enterprise applications, commercial systems, CRM platforms, reporting tools, or business-critical applications in a corporate environment</li><li>Knowledge of IT service management processes such as Incident, Problem, Change, Release, and Vendor Management, preferably within a regulated industry</li><li>Strong stakeholder management, communication, analytical, and problem-solving skills, with the ability to work across business and technical teams</li></ul> Key Highlights of the Role <ul><li>Take ownership of critical commercial systems that directly support business operations and decision-making</li><li>Work closely with local, regional, and global stakeholders on application support, transformation, automation, and modernization initiatives</li><li>Gain broad exposure to project delivery, service management, reporting solutions, compliance, and digital transformation activities</li></ul> Location Tokyo Salary700,000 - 840,000 yen Monthly Reference Number: 06940-0013518416 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjQwNzYxLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-10-21T04:14:32Z

IT Planning

Tokyo,
remote
Contract
7.2M - 9.0M JPY / Yearly
Company ProfileA major global financial services group's IT entity in Japan is looking for a member to support a large-scale internal regulation revision project, following a recent organizational realignment under its Japan holding company. The Role<ul><li>Lead the revision of internal company regulations to align them with the Japan holding company's new regulatory framework - this is the core focus of the role.</li><li>Support a colleague on vendor governance-related tasks as a secondary responsibility.</li><li>Primarily remote-based role, with roughly one visit per month to the client's Shinagawa office and occasional business travel.</li></ul> Your Skills <ul><li>Native-level Japanese is essential - you'll need to catch subtle wording issues and explain nuance differences between similar terms, as precise regulatory drafting is central to the role.</li><li>Basic English reading ability for emails and simple documents (conversational English is not required).</li><li>Basic proficiency in Word, PowerPoint, and Excel; stronger Excel skills are a plus for the vendor governance portion of the work.</li></ul> Key Highlights of the Role <ul><li>Build hands-on experience in internal controls and compliance within a major global financial group.</li><li>Take ownership of highly specialized, high-visibility regulatory work at a group headquarters level.</li><li>Enjoy a flexible, primarily remote working style.</li><li>Long-term potential to build and accumulate specialized regulatory know-how in a planning-function role.</li></ul> Location Tokyo Salary7.2 - 9 million yen Reference Number: 06940-0013502866 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/SGluc29uLkxldW5nLjQ5NTcxLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-09-16T05:10:24Z

Engineering Manager

Tokyo,
remote
Permanent
15.0M - 15.0M JPY / Yearly
Company Profile<div>A fast-growing global technology company is seeking an Engineering Manager to lead a Core Services team responsible for building and operating the foundational platform capabilities that power mission-critical products used by enterprise customers worldwide.</div> The Role<ul><li>Lead and mentor a team of software engineers.</li><li>Drive high-quality delivery of platform and engineering initiatives.</li><li>Establish effective processes, planning, and team accountability.</li><li>Support architecture discussions and key technical decisions.</li><li>Balance scalability, reliability, and long-term maintainability.</li><li>Partner with cross-functional stakeholders to execute business priorities.</li><li>Foster a collaborative and high-performing engineering culture.</li><li>Act as an escalation point for critical incidents and operational issues.</li><li>Continuously improve engineering standards and team performance.</li></ul> Your Skills <ul><li>Native-level Japanese and business-level English.</li><li>8+ years of software engineering experience.</li><li>3+ years of engineering leadership experience.</li><li>Strong architectural and technical decision-making skills.</li><li>Solid knowledge of backend systems, APIs, and distributed platforms.</li><li>Proven experience developing high-performing teams.</li><li>Ability to drive impactful delivery and business outcomes.</li><li>Experience collaborating with distributed teams and stakeholders.</li><li>Strong communication and execution capabilities.</li></ul> Key Highlights of the Role <ul><li>Take ownership of a mission-critical platform that supports globally utilized products and services.</li><li>Lead a talented engineering team and play a key role in its growth and development.</li><li>Influence architectural decisions and contribute to long-term technology strategy.</li><li>Work in a highly collaborative, international environment with strong leadership exposure.</li></ul> Location Tokyo Salary15 million yen - Reference Number: 06940-0013501948 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/c3VlLnRpbmcuNzYyMzUuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-10-01T07:20:38Z

IT Security Manager

Tokyo,
remote
Contract
19.5M - 19.5M JPY / Yearly
Company ProfileA leading global financial institution providing investment banking, wealth management, capital markets, and financial services to corporate, institutional, and individual clients. The Role<ul><li>Lead the organization's information security strategy, governance, and risk management programs across Japan.</li><li>Oversee cybersecurity operations, incident response, vulnerability management, and regulatory compliance initiatives.</li><li>Partner with business leaders, technology teams, and global security stakeholders to strengthen security posture and support business objectives.</li></ul> Your Skills <ul><li>Proven experience in information security, cybersecurity governance, risk management, or security operations within a complex enterprise environment.</li><li>Strong knowledge of cybersecurity frameworks, regulatory requirements, risk assessment methodologies, and security technologies.</li><li>Excellent stakeholder management and communication skills with the ability to collaborate across business and technology functions in both Japanese and English.</li></ul> Key Highlights of the Role <ul><li>Lead security initiatives for a globally recognized financial services organization with a strong international presence.</li><li>Influence cybersecurity strategy and decision-making while working closely with senior leadership.</li></ul> Location Tokyo Salary9,375 yen hourly Reference Number: 06940-0013505453 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/SGluc29uLkxldW5nLjY2Mjg0LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-10-08T01:24:18Z

Chief Technology Officer [Leading Cloud/AI Ops firm]

Tokyo,
remote
Permanent
30.0M - 40.0M JPY / Yearly
Company Profile<ul><li>Our client offers an industry-leading platform across AI, cloud infrastructure and software delivery for Fortune 500 companies and the fastest-growing AI-native businesses in the world.</li><li>The company sits at the intersection of two of the most durable enterprise technology tailwinds of this decade: the shift to cloud-native, AI-driven architectures. In light of this they are now building out senior, strategic capabilities in Japan to match the ambitions of their APAC growth and enterprise customers in the region.</li></ul>The Role<ul><li>As the CTO for Japan, you will be the company's most senior technical voice in the region - a trusted advisor to CIOs, CTOs, CISOs, and CEOs at the country's largest enterprises as they navigate digital transformation, AI adoption, and the operational complexity that comes with it. This is not a delivery or pre-sales role in the traditional sense; it is a strategic, executive-facing mandate to shape how Japan's most influential technology leaders think about visibility, resilience, and value realization at scale.</li></ul>You will:<ul><li>Advise C-level executives on rationalizing technology investment, adoption strategy, and ROI as they modernize their architectures for the AI era</li><li>Identify and shape industry-specific trends across Japan, feeding insights directly into global product, GTM, and architecture strategy</li><li>Represent the company's thought leadership on observability, security, and AI-era infrastructure at executive briefings, industry events, and with the region's most strategic accounts</li><li>Partner closely with sales leadership, solutions architecture, and marketing to build long-term strategic relationships - not transactional ones</li><li>Help build out the technical leadership bench in Japan as the region scales</li></ul>Your Skills<ul><li>15+ years of experience in enterprise or application architecture at scale, with deep fluency in cloud infrastructure, observability, and the broader technology shifts shaping Japanese enterprises today</li><li>A track record of advising and influencing VP- and C-level stakeholders inside large, complex organizations</li><li>A hands-on technologist who can move fluidly between deep technical detail and executive-level business narrative</li><li>Strong strategic and creative thinking across both technical and commercial challenges</li><li>Outstanding presentation skills in front of large audiences, from engineering practitioners to non-technical executives</li><li>Native-level Japanese with strong business English, spoken and written</li></ul>Key Highlights of the Role<ul><li>This is a newly created high-visibility role, working with global engineering teams, GTM and C-suite customers</li><li>AI adoption and cloud-native modernization are both accelerating simultaneously, and this role sits at the exact intersection where enterprise budgets are moving</li><li>Generous compensation, inclusive of RSU grant and employee stock purchase plan at a company with strong, consistent growth</li></ul> Reference Number: 06940-0013494404 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuOTUxNDcuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-08-25T08:48:46Z

Chief of Data

Tokyo,
remote
Permanent
15.0M - 18.0M JPY / Yearly
Company Profile<ul><li>Renewable energy company covering retail electricity, batteries, solar development, and plant operations is looking for a Chief Data Officer.</li></ul> The Role<ul><li>Executive-team member owning the company-wide data and AI strategy, aiming for data-driven management centered on renewable energy.</li><li>Lead the "One Data Platform" initiative to integrate and visualize all company data: architecture, pipelines, DataOps/MLOps, self-service analytics, and LLM applications.</li><li>Build data and AI governance (quality, security, privacy, GDPR/APPI compliance, responsible AI policy).</li><li>Lead the Data Management Office (governance, quality, analytics, education teams) and work with business units on AI/ML and BI adoption.</li></ul> Your Skills<ul><li>Experience building and executing a data strategy aligned with corporate strategy.</li><li>Hands-on expertise building and operating data platforms (DWH, data lake, cloud, ETL).</li><li>Practical AI, BI, and analytics experience with proven business impact.</li><li>Deep knowledge of data and AI governance, security, and privacy.</li><li>Proven cross-organizational leadership and strong executive-level communication.</li><li>Business-level English (English only is acceptable; Japanese conversational is a bonus).</li><li>Preferred: CDO or Head of Data experience, generative AI/LLMs, AWS/GCP/Azure, renewable energy or infrastructure domain.</li><li>Stack: Databricks, Python, SQL/BigQuery/Redshift, MLflow/Airflow, Tableau/Looker.</li></ul> Key Highlights of the Role<ul><li>Executive seat shaping data strategy at a renewable energy company.</li><li>Leadership of a full data organization with four specialized teams.</li><li>Full benefits: employee stock ownership plan, 124 annual holidays, flexible hours and hybrid work.</li></ul> Location Tokyo Salary15 - 18 million yen Reference Number: 06940-0013522032 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/TmFuY3kuWXVhbi4yNDc2My4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
2026-10-09T02:17:20Z

[In-house] - Global IT Governance Manager - Manufacturing

Tokyo,
remote
Permanent
10.0M - 16.0M JPY / Yearly
Company ProfileA global automotive components and mobility solutions company, formed through the integration of several established manufacturers. The company designs, manufactures, and sells components, systems, and services for automotive, transportation, and industrial machinery applications across the Americas, Europe, China, Asia, and Japan. The Role Goal of the role<ul><li>You will drive the development of IT policies and processes and lead governance-focused improvements to IT operating processes company-wide.</li><li>The team is responsible for building, embedding, and enforcing IT governance across both global and regional IT organizations. It also owns IT audit activities. In addition, the team maintains and updates the company's IT policies and internal regulations, ensuring a complete and well-organized IT policy framework.</li></ul>Key Responsibilities<ul><li>Review and standardize IT policies across all five global regions</li><li>Build and maintain a company-wide IT policy framework</li><li>Drive process improvements to strengthen IT governance</li><li>Lead IT audit documentation, compliance reporting, and governance guidelines</li><li>Design and operate IT governance frameworks (e.g., COBIT, TOGAF) - principles, policies, roles, and processes</li><li>Align IT governance with enterprise risk management and business continuity</li><li>Shape IT governance culture through training, ethics, and cross-functional collaboration with HR</li></ul> Your Skills <ul><li>(Must) 15+ years in IT, with hands-on IT governance experience</li><li>Strong communication skills; Fluent-level Japanese; business-level English (TOEIC 900+ or equivalent)</li><li>Framework expertise (COBIT, TOGAF) and IT risk management background</li><li>Strong analytical, facilitation, and stakeholder alignment skills</li></ul> Location Tokyo Salary10 - 16 million yen Reference Number: 06940-0013509251 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uMjI1MzguMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-09-24T05:28:03Z

8 results for Helpdesk End User Support in Tokyo, Tōkyō