18 results for Customer Success Manager in Japan

Customer Success Engineer

Tokyo,
remote
Permanent
18.0M - 25.0M JPY / Yearly
企業概要 | Company Profile A mission-driven global cybersecurity intelligence provider is seeking a Customer Success Engineer based in Japan. The company delivers unmatched visibility into internet activity at a global scale, serving enterprises, government bodies, financial institutions, and telecommunications providers with threat intelligence that helps detect, disrupt, and defend against advanced cyber threats. 職務内容 | The Role * Own the full post-sales technical lifecycle for Japanese enterprise customers - from onboarding and integration through adoption, renewal, and expansion. * Serve as a trusted technical advisor, helping customers embed threat intelligence into their security workflows (SecOps, threat hunting, incident response, and detection engineering). * Build and maintain success plans that map customer intelligence requirements to measurable ROI and business outcomes. * Deliver workshops, enablement sessions, solution demos, and workflow guidance tailored to each customer's maturity level. * Troubleshoot adoption gaps across APIs, data flows, integrations, and operational workflows. * Monitor account health, usage patterns, and stakeholder engagement; recommend improvements to drive ongoing value. 応募資格 | Your Skills * 3+ years of experience in cybersecurity (SOC, threat intelligence, detection engineering, incident response, or related disciplines). * Solid experience in customer-facing technical roles: Customer Success Engineering, Technical Account Management, Solutions Engineering, or Security Consulting. * Familiarity with CTI concepts: intelligence lifecycle, threat actor infrastructure, indicators, enrichment, MITRE ATT&CK, and operationalization. * Experience integrating or consuming intelligence via SIEM, SOAR, TIP, EDR, or APIs. * Knowledge of network protocols and internet infrastructure (TCP/IP, DNS, HTTP, TLS). * Experience working with Japanese enterprise customers and navigating Japan's formal business culture. * Native-level Japanese with business-level English (reading, writing, speaking). おすすめのポイント | Key Highlights of the Role * Work with some of Japan's and APAC's most critical organizations - including global financial institutions, telecoms, and government bodies. * Be the face of a globally trusted cybersecurity intelligence platform in the Japanese market. * Contribute directly to missions that protect national security, critical infrastructure, and millions of people. * Collaborate with global teams across the US and EMEA in a high-impact, mission-driven environment. * Attend international company events including the annual customer conference and global Sales Kickoff. Location TokyoSalary18 - 25 million yen Reference Number: 67040-0013394554 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/TW9tby5NYWVkYS4xNTMwMi4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
2026-05-28T07:13:49Z

Business Development Manager

Tokyo,
remote
Permanent
15.0M - 15.0M JPY / Yearly
Company Profile<ul><li>A high-growth technology organization developing advanced AI solutions is seeking a strategic business leader to drive expansion across its AI-related product portfolio. The organization focuses on AI agents and MCP servers while building scalable customer implementation models and strengthening collaboration across product, engineering, and commercial functions. Based on general knowledge.</li></ul>The Role<ul><li>Develop and execute the go-to-market strategy across AI-related products, with a particular focus on AI agents and MCP servers</li><li>Lead business strategy development and promotion in alignment with the product roadmap, business planning, and KPI design</li><li>Drive pricing strategy, packaging, and sales enablement initiatives</li><li>Develop targeting and approach strategies for new customer acquisition</li><li>Build a scalable customer onboarding and implementation support structure, including transition design from FDE to Customer Success</li><li>Translate customer engagement, value validation, and product feedback into the product roadmap</li><li>Propose AI solutions to customers based on business needs and use cases</li><li>Measure ROI for implemented customers and structure repeatable success cases</li><li>Lead cross-functional projects in collaboration with the CTO Office, Product, PM, and Sales teams</li><li>Work closely with the development team, including FDE</li><li>Report to senior leadership and support executive decision-making</li></ul>Your Skills<ul><li>Proven experience in business strategy development and execution within AI, SaaS, or advanced technology environments</li><li>Strong knowledge of go-to-market planning, business planning, KPI design, pricing, and packaging</li><li>Ability to lead customer proposals, implementation design, ROI measurement, and success case development end-to-end</li><li>Strong cross-functional project leadership and stakeholder management skills</li><li>Experience supporting executive reporting and strategic decision-making</li></ul>Key Highlights of the Role<ul><li>Opportunity to lead the commercial strategy of a cutting-edge AI product portfolio</li><li>High-impact position with close collaboration across leadership, product, engineering, and sales teams</li><li>Ability to directly influence both customer value creation and future product direction</li></ul>Location TokyoSalary 15,000,000 yenReference Number 06940-0013443187 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/TWlraXRvLk5haXRvLjc4OTYzLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-06-18T08:24:42Z

Product Manager

Tokyo,
remote
Permanent
10.0M - 15.0M JPY / Yearly
Company Profile Own the Payments Platform at a Fast-Growing Hospitality Tech Company AI-powered hospitality tech company serving nearly 10,000 properties across APAC is looking for a Senior Product Manager to own and scale its global payments platform. The company is publicly listed, profitable, and growing at 30%+ YoY, with a team of 190 people spanning 16 nationalities across 9 countries. Currently shifting from traditional SaaS toward an "Outcome-as-a-Service" model powered by autonomous AI agents, this is a business at an inflection point with payments sitting at the very core of how it generates revenue. The Role <ul><li>You'll have full ownership of the payments strategy and roadmap, covering Japan and a rapidly expanding international footprint across Korea, Thailand, Indonesia, the Philippines, and Hong Kong.</li><li>Transaction economics are yours to optimize: processing costs, pricing models, and financial performance all feed directly into the company's net revenue contribution.</li><li>PCI compliance, security architecture, and fraud prevention fall under your responsibility as product owner.</li><li>You'll work directly with domestic Japanese payment gateway partners, a critical gap the team needs filled, while also managing global acquiring relationships.</li><li>Data analysis and financial modeling will be central to how you prioritize, diagnose issues, and prove business impact through conversion uplift and cost reduction.</li><li>This role acts as the strategic bridge between engineering, business development, customer success, and external payment partners.</li><li>You'll report to the VP of Product and collaborate closely with the CPO and VP of Business Development, with high visibility across the entire organization.</li></ul> Your Skills <ul><li>Deep, hands-on experience in the payments domain is non-negotiable: gateway integrations, acquiring-side operations, multi-currency environments, 3D Secure optimization, and authorization rate management.</li><li>5+ years of product management experience shipping high-transaction-volume products in SaaS or platform environments.</li><li>You measure success through commercial outcomes like conversion uplift and net revenue contribution, not feature delivery alone.</li><li>Comfort with data analysis and financial modeling, including the ability to build models, query databases, and connect numbers to strategic decisions.</li><li>Willingness to operate at both the strategic level and get into the weeds with hands-on QA and issue investigation when the situation demands it.</li><li>Professional fluency in both Japanese and English is required.</li><li>Familiarity with API-first architectures and experience alongside data science or ML engineering teams is a strong plus.</li><li>Background in hospitality, travel tech, fintech, or e-commerce is valued but not mandatory.</li></ul> Key Highlights of the Role <ul><li>Own one of the company's most commercially critical products at a moment of aggressive international expansion.</li><li>Your payments expertise is the strategic advantage this team needs most, because domain knowledge is valued above all else here.</li><li>Join a genuinely international workplace where 80% of colleagues come from outside Japan and collaboration happens across 9 countries daily.</li><li>PMs operate with real autonomy: propose your own quarterly OKRs, pitch initiatives to leadership, and drive execution with minimal micromanagement.</li><li>Compensation is structured as 100% base salary with no bonus split, giving you strong, predictable earning power.</li><li>Hybrid work with roughly two days per week</li></ul> You must be based in Japan or hold a valid work visa. Location Tokyo Salary 10 - 15 million yen Reference Number: 06940-0013408081 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/S2hhbmcuTGUuMTYzMDcuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-06T08:46:17Z

Project Manager

Tokyo,
remote
Permanent
13.0M - 16.0M JPY / Yearly
Company ProfileThey are one of the most respected IT Software and IT Services provider within supply chain and logistic industry. With exponential increase in online consumption, their business is expected to double in the next 3-5 years. The Role<ul><li>Manages multiple, concurrent consulting projects of moderate to high complexity</li><li>Resolves project issues including budget, timeline, and scope</li><li>Provides regular project communication and status reporting</li><li>Manages project quality to ensure customer satisfaction and ROI</li><li>Builds collaborative relationship that increases customer's perception of the value The company brings to their business and expands future business opportunities</li><li>Leads project team in the resolution of customer project issues, escalating to appropriate parties as needed</li><li>Collaborates with appropriate The company resources on customer's business, organization and culture to strengthen customer relationships</li><li>Facilitates Change Request process during active projects</li><li>Identifies project resource requirements and updates appropriate systems to drive forecast and resource needs</li><li>Creates and manages project budgets, invoice process and Accounting process for the various types of project (i.e., time & materials, fixed bid, milestone acceptance, etc..)</li><li>Manages A/R for all Consulting Projects to ensure payments are processed within the negotiated terms</li><li>Maximizes margin on Consulting projects</li><li>Maintains Customer and Project sites within The company tools</li><li>Coordinates and facilitates system handover to Support Services</li><li>Provides guidance, feedback, coaching, mentoring and developmental experiences to project team</li><li>Ensures compliance with The company's implemenation methodology on each Consulting project</li><li>Able to perform The company project quality audits</li><li>Maintain the Global Project dashboard for their active projects and manages remedy plan for escalated Consulting projects</li><li>Manages Project Teams of 3 to 12 Associates, including self</li><li>Travels within JAPAN region as required for project success</li></ul> Your Skills <ul><li>Minimum 5+ years enterprise application software implementation project management experience, with a proven track record delivering large scale complex projects.</li><li>Experience in S&OP, Demand Planning, Supply Planning, Factory Planning, Warehouse Management or Transport Management experience is highly advantageous.</li><li>Proven track record of successfully managing projects of at least USD750k in value, on-time and on-budget. Outstanding presentation, facilitation, communication and negotiation skills.</li><li>Highly organized and ability to multi-task on multiple workstreams</li><li>Customer-focused account and stakeholder management skills.</li><li>Knowledge and understanding of the consulting services offering and complexity of implementations.</li><li>Understanding of broad competitive services market.</li><li>Demonstrated relationships with Industry system integrators.</li><li>High comfort level and presence with senior executives</li><li>Experience and success selling implementation consulting services.</li><li>Ability to manage project challenges and risks with proposed mitigation plans</li></ul> Key Highlights of the Role <ul><li>This role will focus on managing the delivery of large scale/multi-streams implementation projects for key/strategic clients, across Japan region.</li><li>Based in Japan, this person will manage all aspects of packaged software implementation projects, leading multiple work streams and delivering through a team of colleagues from across Japan and globally.</li></ul> Location Tokyo Salary13 - 16 million yen Reference Number: 06940-0013424887 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjE5MTU5LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-05-12T00:47:09Z

Project Manager

Tokyo,
remote
Permanent
11.0M - 13.0M JPY / Yearly
The Company: Our client is a logistics service provider with revenues of over 50 Billion Euros. By combining value-added and managed services with traditional fulfillment and logistics services, they deliver integrated logistics solutions that improve efficiency and quality while strengthening competitive advantage. The Role:<ul><li>IT Project Portfolio Management - PrioritizationDetermine priorities for all IT projects in alignment with business strategy and oversee execution status.</li><li>Establish and Operate Project GovernanceDevelop standardized methodologies, templates, and reporting standards to ensure quality and consistency across all projects.</li><li>Manage and Report on Project Progress, Risks, Issues, and CostsAs the core of the PMO, maintain visibility into all project statuses and provide transparent reporting to stakeholders.</li><li>Manage WMS/TMS and Other SCM-Related System Implementation ProjectsOversee key IT projects in the logistics business with high priority, ensuring schedule, quality, and scope are maintained.</li><li>Oversee IT Infrastructure Build Projects for New Business WinsPlan and coordinate IT readiness at launch (network, devices, applications, etc.) with the infrastructure team to support smooth Go-Live.</li><li>Consolidate, Evaluate, and Prioritize Change Requests (CRs)Organize CRs from customers and operations, conduct impact assessments, and manage the approval and execution process.</li><li>Support Project Planning for Each Initiative (Scope, Risk, Resources, Cost)Collaborate with Project Managers during project initiation to establish plans and set up conditions for success.Standardize Document Management and Audit Readiness Across Projects In accordance with DSC standard methodologies, ensure the quality of management materials and documentation to meet audit requirements and internal control standards.</li><li>Coach and Develop Project ManagersSupport PMs on issues in ongoing projects and elevate the overall level of project management across the IT organization.</li><li>Escalation Point for Inter-Project Dependencies and Critical RisksPlay a central role in rapidly making decisions and coordinating with stakeholders when critical issues arise. Report to the CIO as appropriate and coordinate with their support.</li><li>Manage IT Customer Solution (CS) Team MembersIT CS members are responsible for proposing and estimating IT infrastructure and WMS/TMS solutions for new business opportunities in coordination with relevant departments. Support, develop, and evaluate CS members in their managerial duties.</li></ul> The Requirements:<ul><li>5+ Years Leading Large-Scale IT Projects or PMO OperationsIncluding experience in project portfolio management and cross-project oversight of multiple projects.</li><li>Hands-On Experience with Project Management Methodologies (PMBOK, PMP, Prince2, etc.)Track record of driving standardization, governance, and process improvement.</li><li>Ability to Negotiate and Communicate with Senior Stakeholders (executives, customers, department heads)Skilled at clarifying complex situations and guiding stakeholders toward clear decisions. Project Experience in IT Infrastructure or Business Application ImplementationKnowledge of logistics domain systems such as WMS / TMS / SCM is particularly desirable.</li><li>High Expertise in Risk & Issue Management, Budget Management, and Progress TrackingCapable of risk assessment and escalation judgment on large-scale projects.</li><li>Knowledge of Document Management and Audit ReadinessExperience with document management aligned to internal controls, compliance, and audit requirements.</li></ul> Key Highlight:<ul><li>Becoming part of a large global network</li><li>Opportunities to manage multiple projects with a lot of opportunities</li><li>A rare opportunity to genuinely connect with client(s) and provide solution</li></ul> Location Tokyo Salary11 - 13 million yen Reference Number: 67040-0013419523 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjY0NjI0LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-05-12T01:44:55Z

Technical Support - International SaaS Vendor

Tokyo,
remote
Permanent
6.0M - 10.0M JPY / Yearly
Technical Support Analyst *Fluent level Japanese will be needed About the Company<ul><li>This is a global leader in end-to-end supply chain management software, supporting more than 40,000 users across 100+ countries. Founded by a small team of engineers, the company has grown into an organization of over 2,000 employees worldwide. Its customers include major manufacturers and global brands across industries such as automotive, healthcare, and consumer goods.</li></ul>Goal of the role:<ul><li>To serve as the customer's first point of contact, diagnosing and resolving technical issues with the SCM software quickly and effectively, to ensure customers' business operations run smoothly with 24/7 global support.</li></ul>About the Team<ul><li>The Customer Support team is the first point of contact for customers after they've purchased the company's software, helping resolve technical issues and close gaps in their use of the product.</li><li>As a Technical Support Analyst, you'll provide support to customers globally in a 24/7 environment, focusing on resolving issues and helping customers succeed with the company's core software platform. You'll work as part of a larger team of analysts in a fast-paced, high-volume environment, combining strong technical skills with a customer-first mindset.</li></ul>What You'll Do<ul><li>Investigate and resolve customer issues quickly, keeping customers updated on progress and timelines</li><li>Diagnose problems and either fix them directly or guide customers through the fix</li><li>Follow up to make sure the solution worked and customers are satisfied</li><li>Take turns on Triage duty: reviewing new cases, assigning them to the right person, and updating case status</li><li>Look past the immediate problem to find the root cause, so it doesn't happen again</li><li>Respond to automated alerts from customer systems</li><li>Handle routine admin tasks for both cloud and on-premise customer setups</li><li>Meet SLA deadlines for all your assigned cases</li><li>Write knowledge base articles on topics you're familiar with</li><li>Work with other teams to resolve urgent or complex issues</li><li>Join the on-call rotation, including occasional after-hours work</li></ul>What We're Looking For<ul><li>Bilingual in Japanese and English</li><li>At least 3 years of experience in technical support for external customers on a software product, ideally in a SaaS environment</li><li>Experience supporting ERP (Enterprise Resource Planning) or supply chain software is a plus</li><li>Familiarity with case management/ticketing systems</li><li>Solid understanding of Windows environments, ERP business software, and web-based applications</li><li>Strong research and troubleshooting skills</li><li>Working knowledge of relational databases and query writing is a plus</li><li>Background in manufacturing, production planning, inventory management, or demand planning (support or planning roles) is a strong plus</li><li>Must be able to meet security and confidentiality requirements for the role (e.g., SOC 2, CGRP)</li></ul>Location TokyoSalary6 - 10 million yen Reference Number: 06940-0013461518 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uNjUyOTMuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-27T05:04:05Z

Program Manager

Tokyo,
remote
Permanent
18.0M - 20.0M JPY / Yearly
Company Profile Our client is a large insurance firm based in Tokyo. They have been operating in Japan for many years and millions of customers locally and globally. Hiring Background <ul><li>The company realized that they need to modernize their core system to keep up with the market demand.</li><li>Experienced Program/Project Manager is needed to lead this multi-million dollars project and make sure its success.</li></ul> Your Skills <ul><li>Experience: 8-12 years of program management experience in large-scale technology-enabled programs; 5+ years in senior program management roles, ideally within insurance or financial services.</li><li>Domain Knowledge: Strong understanding of core insurance processes (policy administration, billing, claims) and regulatory considerations relevant to Japan market (FSA).</li><li>Methodologies: Proficiency in both Agile and traditional/project-driven methodologies; proven ability to run a PMO and manage multi-method programs.</li><li>Tools: Experienced with collaboration (Jira/Confluence), reporting (Power BI) and governance tools.</li><li>Platform: Experience delivering core insurance modernization programs, including data migration, platform consolidation, and vendor management.</li><li>Leadership and Communication: Demonstrated ability to influence, negotiate, and communicate effectively with executives and diverse stakeholders; strong facilitation and presentation skills.</li><li>Language: Fluent level Japanese, Business level English</li></ul> Key Highlights of the Role <ul><li>Lead major modernization initiative, shaping the future of its technology landscape and ensuring alignment with business goals.</li><li>Engage with diverse teams across IT, business units, and external partners, fostering a broad professional network and leadership skills.</li><li>Drive initiatives that reduce time to market, enhance operational efficiency and enable the deployment of innovative insurance products and services.</li><li>Work with modern architectures such as cloud integration, microservices, APIs, and automation tools, gaining valuable expertise in contemporary tech trends.</li></ul> Location Tokyo Salary 18 - 20 million yen Reference Number: 06940-0013409083 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjc4MDUzLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-04-24T05:45:54Z

Talent Manager

Osaka,
remote
Permanent
5.0M - 10.0M JPY / Yearly
About the job Discover an exciting opportunity as a Talent Manager at our Osaka office. Robert Half has a rich 77-year history, continuously evolving to positively impact lives by matching the right talent with the right job. As part of our growing perm and contract focused practice groups at Tokyo office, we are seeking experienced recruiters and business developers to join our team. Responsibilities:<ul><li>Expand your network and cultivate business relationships</li><li>Build a robust talent pool and pipeline</li><li>Manage end-to-end talent solutions for clients</li><li>Stay informed about market trends and share insights</li><li>Engage in company events, networking, and community initiatives</li></ul> Qualifications:<ul><li>Proven experience in agency recruitment or similar client-facing roles</li><li>Strong track record of developing business relationships</li><li>Curiosity, adaptability, and a collaborative mindset</li><li>Passion for technology and eagerness to learn</li><li>Excellent interpersonal and communication skills</li><li>Ethical, growth-oriented, and resilient mindset</li><li>Effective stakeholder management abilities</li></ul> Rewards & Benefits:In addition to a competitive base salary, we offer: <ul><li>Lucrative, transparent commission structure</li><li>Clear career progression opportunities</li><li>National and international mobility across our 300+ global offices</li><li>Cutting-edge learning and development programs</li><li>Wellness initiatives, mental health support, and EAP</li><li>State-of-the-art technology to enhance your success</li><li>Annual national and international recognition events</li><li>Progressive parental/carer leave policies and other entitlements</li><li>CSR involvement, charity leave, and community engagement opportunities</li></ul> Apply now to connect with our talent acquisition team and explore this exciting opportunity. Applicants must have full working rights in Japan or eligibility for permanent employment.Robert Half International Workday Integration is acting as an Employment Agency in relation to this vacancy.<img src="https://counter.adcourier.com/anVzc2kubWFuc2lra2EuMTI2NDYuMTA4OThAcm9iZXJ0aGFsZmludGwuYXBsaXRyYWsuY29t.gif">
2026-02-16T02:44:31Z

Financial Planning & Analysis Manager

Tokyo,
remote
Permanent
10.0M - 13.0M JPY / Yearly
Company ProfileThis global FMCG company offers Senior FP&A Managers the opportunity to partner closely with business leaders in a purpose-driven, globally recognized organization, driving strategic decision-making across a dynamic consumer portfolio. This role combines high-impact commercial finance with strong visibility to leadership in a fast-paced, growth-oriented environment. The Role<ul><li>Lead strategic pricing, promotions, channel strategy, and portfolio mix to drive revenue growth and margin expansion</li><li>Optimize trade spend and customer-level profitability through ROI analysis, predictive modeling, and disciplined investment governance, while identifying risks and opportunities</li><li>Develop dashboards, KPIs, and performance reviews, translating data into clear, actionable insights for senior management</li><li>Act as the Finance lead for cross-functional initiatives, partnering with Sales, Marketing, and Operations while supporting business planning and ensuring strong financial controls</li></ul> Your Skills <ul><li>Fluent level Japanese and business level English</li><li>Strong business partnering and FP&A track record. Experience working closely with sales teams</li><li>FMCG industry experience highly preferred</li></ul> Key Highlights of the Role <ul><li>Work for a global, well known company</li><li>Japan is a success story for this company and there is double digit growth year on year</li><li>A lot of investment in new technology in recent years</li><li>Career promotion opportunities</li><li>Flexible working system with remote work 2 days a week</li></ul> Location Tokyo Salary10 - 13 million yen Reference Number: 06940-0013416346 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/QnJlbm5hLkh5YWt1bm8uNDk4OTIuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-05-08T02:20:17Z

Senior Talent Manager

Tokyo,
remote
Permanent
5.0M - 10.0M JPY / Yearly
About the job Discover an exciting opportunity as a Senior Talent Manager at our Tokyo office. Robert Half has a rich 77-year history, continuously evolving to positively impact lives by matching the right talent with the right job. As part of our growing perm and contract focused practice groups at Tokyo office, we are seeking experienced recruiters and business developers to join our team. Responsibilities:<ul><li>Expand your network and cultivate business relationships</li><li>Build a robust talent pool and pipeline</li><li>Manage end-to-end talent solutions for clients</li><li>Stay informed about market trends and share insights</li><li>Engage in company events, networking, and community initiatives</li></ul> Qualifications:<ul><li>Proven experience in agency recruitment or similar client-facing roles</li><li>Strong track record of developing business relationships</li><li>Curiosity, adaptability, and a collaborative mindset</li><li>Passion for technology and eagerness to learn</li><li>Excellent interpersonal and communication skills</li><li>Ethical, growth-oriented, and resilient mindset</li><li>Effective stakeholder management abilities</li></ul> Rewards & Benefits:In addition to a competitive base salary, we offer: <ul><li>Lucrative, transparent commission structure</li><li>Clear career progression opportunities</li><li>National and international mobility across our 300+ global offices</li><li>Cutting-edge learning and development programs</li><li>Wellness initiatives, mental health support, and EAP</li><li>State-of-the-art technology to enhance your success</li><li>Annual national and international recognition events</li><li>Progressive parental/carer leave policies and other entitlements</li><li>CSR involvement, charity leave, and community engagement opportunities</li></ul> Apply now to connect with our talent acquisition team and explore this exciting opportunity. Applicants must have full working rights in Japan or eligibility for permanent employment.Robert Half International Workday Integration is acting as an Employment Agency in relation to this vacancy.<img src="https://counter.adcourier.com/anVzc2kubWFuc2lra2EuNDcyMTkuMTA4OThAcm9iZXJ0aGFsZmludGwuYXBsaXRyYWsuY29t.gif">
2026-02-16T02:50:11Z

IT Service Delivery Manager - CRM / eCommerce

Tokyo,
remote
Permanent
9.0M - 11.5M JPY / Yearly
Company ProfileAn instantly recognizable beauty, skincare, and cosmetics company who have operations globally, and a strong and established presence in Japan. The Role<ul><li>You'll manage service delivery (including ticket and incident management) relating to a range of digital systems such as CRM/eCommerce platforms.</li><li>You'll also be supporting business stakeholders to prioritize tickets and identify areas for system enhancements and process improvements.</li><li>The goal is to improve the end user experience - so you'll work with vendors and internal stakeholders alike to achieve this.</li></ul> Your Skills <ul><li>High business level Japanese and English are mandatory.</li><li>IT operations / service delivery background with a specific focus on CRM / eCommerce systems.</li><li>Experience with Salesforce Marketing Cloud / Salesforce Commerce Cloud or GCP would be a big advantage.</li></ul> Key Highlights of the Role <ul><li>You'll be part of a well-known and stable global business, with upwards mobility both inside and outside of Japan.</li><li>You'll manage both internal and external stakeholders daily, making use of your Japanese and English skills in this truly international environment.</li><li>You'll be working in an innovative industry that constantly builds new solutions to reach and engage with its customer base.</li></ul> Location Tokyo Salary9 - 11.5 million yen Reference Number: 06940-0013450785 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/VWJoaS5TYW5kZWVwLjkyMjEzLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-06-11T06:21:05Z

Sales Manager

Tokyo,
remote
Permanent
9.0M - 9.0M JPY / Yearly
The Role<ul><li>Assess the industrial IoT landscape in Japan to pinpoint major stakeholders and priority accounts.</li><li>Create and implement a strategic sales approach centered on proactive prospecting and outbound business development.</li><li>Establish and maintain strong relationships with end users, system integrators, and channel partners.</li><li>Identify customers' technical and commercial requirements and position the company as a reliable long-term partner.</li><li>Draft commercial proposals, lead contract negotiations, and regularly meet or surpass sales goals.</li><li>Use CRM platforms to manage the sales pipeline, project revenue, monitor KPIs, and coordinate with internal teams.</li><li>Represent the company at trade shows, networking functions, and industry events in Japan.</li></ul>Location Tokyo Salary9 million yen Reference Number: 06940-0013424154 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/UXVhbmcuTmd1eWVuLjcxODMzLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-05-18T01:26:18Z

Global ERP Head

Tokyo,
remote
Permanent
15.0M - 20.0M JPY / Yearly
Company ProfileA leading global pharmaceutical company with operations in 30+ countries, dedicated to developing innovative treatments in oncology, cardiovascular, rare diseases, and immunology. The Role<ul><li>We are looking for a seasoned ERP technology leader to oversee all technical domains of our global SAP ERP services - including system operations, version management, security & access management, architecture, and integrations - while actively driving team performance and talent development.</li></ul> Key Responsibilities Application Delivery<ul><li>Define and maintain a mid-term ERP technology roadmap aligned with business strategy</li><li>Lead requirements definition, system selection, and architecture/integration design in collaboration with enterprise architects</li><li>Oversee end-to-end application development, testing, deployment, and release management</li><li>Ensure compliance with cybersecurity standards, GxP, SOX, and GDPR requirements</li></ul> Service Management<ul><li>Design and operate application-specific service management aligned with the global DX service model</li><li>Manage SLAs, incident response, change management, and performance monitoring</li><li>Drive continuous service quality improvement and customer satisfaction</li><li>Oversee service cost and resource management</li></ul> Vendor Management<ul><li>Manage vendor relationships and performance in alignment with global procurement policies</li><li>Monitor vendor SLA compliance and support sourcing of required application services</li><li>Disaster Recovery & IT-BCP</li><li>Develop and implement disaster recovery and business continuity plans following industry best practices</li></ul> People Management<ul><li>Performance management and career development for direct reports</li><li>Drive employee engagement and retention</li><li>(This role starts as an individual contributor with the expectation of transitioning into a formal people manager for Japan-based ERP team members.)</li></ul> Your Skills <ul><li>Fluent level of Japanese will be needed</li><li>Bachelor's degree or above</li><li>Business-level proficiency in both Japanese and English</li><li>7+ years of hands-on experience in enterprise platform operations and/or implementation - SAP experience is essential</li><li>Strong knowledge of ERP solution portfolios and roadmaps</li><li>Solid understanding of IT security, disaster recovery, and regulatory compliance (GxP, SOX, GDPR)</li><li>Excellent communication, collaboration, and stakeholder management skills</li><li>Strong analytical, problem-solving, and documentation abilities</li><li>Results-oriented with a strong customer and service mindset</li></ul> Location Tokyo Salary15 - 20 million yen Reference Number: 06940-0013418715 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uMTA5MzIuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-13T08:24:21Z

Sales Manager

Tokyo,
remote
Permanent
30.0M - 40.0M JPY / Yearly
Company profile<ul><li>Exclusive search for a Global fintech platform.</li></ul> The role<ul><li>Manage and mentor the Japan sales team while personally running the full sales cycle from prospect to close.</li><li>Own GTM strategy and execution.</li><li>Build and scale channel partner program.</li></ul> Your skills<ul><li>Experience leading a sales team in Japan, ideally within a tech, SaaS, or fintech environment.</li><li>Hands on experience building a channel or indirect sales program in the Japanese market.</li><li>Deep understanding of the Japan SME and startup landscape.</li><li>Native level Japanese and business English</li></ul> Key highlights <ul><li>Build the Japan GTM strategy.</li><li>Work closely with the Japan GM & APAC Head to boost growth in the region.</li></ul> Salary<ul><li>〜40,000,000 (20,000,000 Base) + RSU</li></ul> Location Tokyo Reference Number: 06940-0013461495 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/aWt1bWkua2FuZGEuNTQ5MzQuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-27T04:47:31Z

Pre-Sales Consultant

Tokyo,
remote
Permanent
15.0M - 15.0M JPY / Yearly
Company ProfileA global software company that provides cloud-based platforms and digital solutions for the property and casualty insurance industry. Known for helping insurers modernize core operations, the business supports clients with technology that improves agility, efficiency, and customer experience. The Role<ul><li>Engage with customers and internal stakeholders by delivering clear verbal communication and impactful presentations.</li><li>Apply knowledge of cloud computing, SaaS market trends, and software development lifecycle tools such as source control, build systems, and testing frameworks.</li><li>Contribute technical expertise across integration approaches, database concepts, Java-based development, and broader modern programming practices.</li></ul> Your Skills <ul><li>Strong communication skills, including confident presentation delivery and professional written communication.</li><li>Fluency in Japanese, both spoken and written, along with strong English skills for internal collaboration.</li><li>A proactive mindset, natural curiosity, and strong enthusiasm for continuous learning.</li></ul> Key Highlights of the Role <ul><li>Work with technologies and concepts such as modern P&C insurance platforms, Java enterprise solutions, RESTful services, authentication and authorization, and system integration patterns.</li><li>Gain exposure to modern web development, including JavaScript frameworks, Kubernetes, AWS, and related cloud technologies.</li><li>Ideal for someone who brings or wants to build experience in technical pre-sales within a fast-evolving enterprise software environment.</li></ul> Location Tokyo Salary15 million yen Reference Number: 06940-0013439998 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuMzg4MTcuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-25T07:24:13Z

Value Consultant [Saas/Cloud vendor | FSI]

Tokyo,
remote
Permanent
20.0M - 25.0M JPY / Yearly
Company ProfileOur client is a global market leader in enterprise software, delivering mission-critical solutions to some of the world's largest financial services and insurance organizations. With a strong footprint in Japan and continued investment in strategic growth, the company is expanding its Value Consulting capability to support complex enterprise engagements. The RoleThis role sits at the intersection of strategy, finance, and enterprise technology.Position Summary<ul><li>The Value Consultant will partner closely with enterprise sales teams and C-level stakeholders to articulate, quantify, and realize measurable business value from large-scale SaaS investments.</li><li>You will drive structured value discovery, build executive-ready ROI and TCO business cases, and support strategic decision-making across complex customer organizations.</li><li>This is a highly visible, consultative role with direct exposure to CXO leadership.</li></ul>Business Value Strategy & Execution<ul><li>Drive measurable ROI and strategic value realization for enterprise SaaS customers</li><li>Conduct Business Value Assessments to identify financial and operational impact</li><li>Quantify improvement opportunities and define value realization roadmaps</li><li>Ensure customers can identify, measure, and capture the full value potential of their investment</li></ul>ROI & Financial Modeling<ul><li>Develop detailed ROI and TCO models tailored to customer environments</li><li>Build board-ready financial business cases with granular KPIs and documented benefit rationale</li><li>Translate complex technical capabilities into tangible financial and operational outcomes</li><li>Support customers' investment decisions through data-driven analysis</li></ul>Executive Engagement & Storytelling<ul><li>Influence and engage CXO-level stakeholders through value-based selling</li><li>Facilitate Value Workshops with cross-functional leaders (Business & IT)</li><li>Present strategic narratives that connect technology transformation to business outcomes</li><li>Enable executive alignment on transformation priorities and target operating models</li></ul>Sales & Strategic Alignment<ul><li>Partner with account executives to support account planning and value-focused engagement strategies</li><li>Contribute to complex enterprise sales cycles through structured business value conversations</li><li>Align value messaging with customer pain points, industry dynamics, and strategic initiatives</li><li>Methodology Development</li><li>Enhance and evolve value consulting methodologies, frameworks, and collateral</li><li>Support internal capability building and best-practice sharing</li></ul> Your Skills <ul><li>8-15+ years of experience in Value Consulting, Strategy Consulting, Value Engineering, or Enterprise SaaS pre-sales</li><li>Experience in working with financial services clients</li><li>Strong experience driving ROI/TCO analysis within complex enterprise environments</li><li>Track record of influencing senior executives on strategic investment decisions</li><li>Strong and executive presentation skills</li><li>Ability to translate technical solutions into strategic business outcomes</li><li>Japanese (native); English (business level)</li></ul> Location Tokyo Salary20 - 25 million yen Reference Number: 06940-0013385200 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuMTg0NzIuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-05-20T04:32:46Z

Architect

Tokyo,
remote
Permanent
18.0M - 20.0M JPY / Yearly
Company ProfileOur client is a large insurance firm based in Tokyo. They have been operating in Japan for many years and millions of customers locally and globally. The Role<ul><li>The company realized that they need to modernize their core system to keep up with the market demand.</li><li>Experienced Technology Architect is needed to assure the success of this system modernization.</li></ul> Your Skills <ul><li>Experience: 12+ years of hands-on software/solution architecture experience, with 5+ years leading architecture for large-scale insurance modernization or financial services programs.</li><li>Domain Knowledge: Deep knowledge of life insurance processes (policy administration, underwriting, endorsements, billing, claims) and Japan regulatory considerations (FSA).</li><li>Tools & Modeling: Experience with architecture modeling tools , Visio, and collaboration tools</li><li>Communication and Leadership: Excellent ability to influence across technical and business stakeholders; proven track record of leading architecture reviews and guiding large teams.</li><li>Proficiency with cloud platforms (AWS/Azure) and modern cloud-native architectural patterns.</li><li>- Strong background in microservices, containerization (Docker), orchestration (Kubernetes), API management, and event-driven architectures.</li><li>Knowledge of API gateways and integration patterms.</li><li>Experience with data architectures (SQL and NoSQL), data integration, and data governance</li><li>Familiarity with core insurance platforms or successful modernizations.</li><li>Proficiency in at least one major programming language and experience with modern DevOps practices.</li><li>Language: Business level English, Conversation level Japanese</li></ul> Key Highlights of the Role <ul><li>Shape and define the overall technical architecture for large-scale mainframe modernization, influencing the company's future IT landscape.</li><li>Be at the forefront of introducing innovative technologies such as cloud-native solutions, microservices, API-driven integrations, and automation within a historically conservative area.</li><li>Play a critical role in aligning technical strategies with business objectives, ensuring seamless transition from legacy systems to modern, scalable architectures.</li><li>Address complex technical challenges related to legacy systems, data migration, security, and compliance, providing rewarding technical solutions.</li><li>Lead multidisciplinary teams including developers, engineers, and business stakeholders, fostering innovation and best practices.</li></ul> Location Tokyo Salary18 - 20 million yen Reference Number: 06940-0013409205 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjQyODM2LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-04-27T02:44:26Z

VP of Sales [Fintech | Payment]

Tokyo,
remote
Permanent
25.0M - 35.0M JPY / Yearly
Company ProfileA rare opportunity to join a fast-growing global fintech platform at the forefront of payments, banking, and financial infrastructure. Backed by strong international growth and a robust product suite, the company partners with banks, financial institutions, platform businesses, and large enterprises to deliver seamless, scalable financial services. The business is now entering an exciting growth phase and is looking for a VP of Sales to take Japan to the next level. The Role<ul><li>Own new client acquisition and revenue growth across Japan, with a primary focus on enterprise customers and financial institutions.</li><li>Reporting to the VP of APAC, you will proactively hunt for opportunities through direct outreach, build and manage a healthy sales pipeline, and close deals end-to-end.</li><li>Work cross-functionally with management, peers, and product and engineering teams across the APAC region.</li><li>Serve as the face of the company in Japan - representing the business with regulators, partners, and customers.</li></ul> Your Skills <ul><li>Experience at an agile fintech in a 0→1 or 1→10 capacity is a strong plus.</li><li>Demonstrable track record of outperforming commercial targets in prior sales roles.</li><li>Ability to independently source and develop a healthy pipeline within financial institutions.</li><li>Consultative selling skills with a results-oriented, client-first mindset.</li><li>Data-driven and analytical in your approach to pipeline management and performance.</li><li>Self-motivated; effective both independently and as part of a global team.</li><li>Native-level Japanese and fluent English are required.</li></ul> Key Highlights of the Role <ul><li>Step into a market-ready platform - licensing groundwork is in place, so you can focus on building and winning from day one.</li><li>Join a pioneer at the forefront of modern payments, with a clear mandate to own Japan.</li><li>A highly competitive commission structure designed to reward strong enterprise sales performance.</li></ul> Location Tokyo Salary25 - 35 million yen Reference Number: 06940-0013416251 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuMzU5NjguMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-22T06:05:42Z