7 results for Security Technical Support Engineer jobs

Infrastructure Engineer

Tokyo,
remote
Contract
7.8M - 7.8M JPY / Yearly
Relevant ExperienceOver 10 years of experience with a global technology company, advancing from Technical Support Engineer to Technical Leader in customer delivery engineering. Specialized in datacenter networking design, including ACI, VXLAN/EVPN, and Nexus technologies, with extensive experience delivering large-scale projects for telecommunications, smart city, and critical infrastructure organizations in Japan. Most projects were delivered remotely from overseas in a consulting capacity, complemented by earlier onsite engineering experience in Japan supporting enterprise IT infrastructure.Tech StackExpert-level networking professional with multiple advanced certifications in enterprise networking, automation, and infrastructure technologies. Extensive expertise in datacenter networking, software-defined networking, security, and network automation using Python, Ansible, Terraform, NSO, pyATS, and Robot Framework. Additional experience includes Linux, Windows Server, virtualization platforms, Kubernetes, container technologies, and CI/CD tools, supported by numerous industry-recognized certifications across networking, cloud, and systems administration.AccomplishmentsLed large-scale network modernization initiatives, including migration from legacy datacenter fabrics to VXLAN/EVPN using Infrastructure as Code and Network as Code methodologies. Designed and implemented automated testing frameworks for enterprise datacenter deployments, developed software-defined campus network architectures integrated with enterprise identity services, and created over 200 automated network validation test cases covering major routing protocols and EVPN technologies for large-scale service provider environments. Location Tokyo Salary6.8 million yen Reference Number: 67040-0013457775 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/SGluc29uLkxldW5nLjI2NDk3LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-07-06T05:28:57Z

Technical Support - International SaaS Vendor

Tokyo,
remote
Permanent
6.0M - 10.0M JPY / Yearly
Technical Support Analyst *Fluent level Japanese will be needed About the Company <ul><li>This is a global leader in end-to-end supply chain management software, supporting more than 40,000 users across 100+ countries. Founded by a small team of engineers, the company has grown into an organization of over 2,000 employees worldwide. Its customers include major manufacturers and global brands across industries such as automotive, healthcare, and consumer goods.</li></ul>Goal of the role: <ul><li>To serve as the customer's first point of contact, diagnosing and resolving technical issues with the SCM software quickly and effectively, to ensure customers' business operations run smoothly with 24/7 global support.</li></ul>About the Team <ul><li>The Customer Support team is the first point of contact for customers after they've purchased the company's software, helping resolve technical issues and close gaps in their use of the product.</li><li>As a Technical Support Analyst, you'll provide support to customers globally in a 24/7 environment, focusing on resolving issues and helping customers succeed with the company's core software platform. You'll work as part of a larger team of analysts in a fast-paced, high-volume environment, combining strong technical skills with a customer-first mindset.</li></ul>What You'll Do <ul><li>Investigate and resolve customer issues quickly, keeping customers updated on progress and timelines</li><li>Diagnose problems and either fix them directly or guide customers through the fix</li><li>Follow up to make sure the solution worked and customers are satisfied</li><li>Take turns on Triage duty: reviewing new cases, assigning them to the right person, and updating case status</li><li>Look past the immediate problem to find the root cause, so it doesn't happen again</li><li>Respond to automated alerts from customer systems</li><li>Handle routine admin tasks for both cloud and on-premise customer setups</li><li>Meet SLA deadlines for all your assigned cases</li><li>Write knowledge base articles on topics you're familiar with</li><li>Work with other teams to resolve urgent or complex issues</li><li>Join the on-call rotation, including occasional after-hours work</li></ul>What We're Looking For <ul><li>Bilingual in Japanese and English</li><li>At least 3 years of experience in technical support for external customers on a software product, ideally in a SaaS environment</li><li>Experience supporting ERP (Enterprise Resource Planning) or supply chain software is a plus</li><li>Familiarity with case management/ticketing systems</li><li>Solid understanding of Windows environments, ERP business software, and web-based applications</li><li>Strong research and troubleshooting skills</li><li>Working knowledge of relational databases and query writing is a plus</li><li>Background in manufacturing, production planning, inventory management, or demand planning (support or planning roles) is a strong plus</li><li>Must be able to meet security and confidentiality requirements for the role (e.g., SOC 2, CGRP)</li></ul>Location Tokyo Salary 6 - 10 million yen Reference Number: 06940-0013461518 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uNDM4NDEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-07-14T04:15:36Z

Senior IT Service Delivery Manager

Tokyo,
remote
Permanent
20.0M - 20.0M JPY / Yearly
Company Profile<div>Leading Global Provider of Insurance and Financial Services</div> The RoleTechnology Services & Workplace Enablement<ul><li>Oversee workplace technology services, including end-user devices, collaboration platforms, and productivity solutions.</li><li>Ensure secure, reliable, and efficient technology services that support day-to-day business operations.</li><li>Manage device management platforms, software distribution, and technology asset governance.</li><li>Work closely with internal stakeholders to improve service delivery, operational efficiency, and user satisfaction.</li></ul>Supplier & Service Partner Management<ul><li>Develop and manage relationships with external technology suppliers and service providers.</li><li>Monitor service performance through agreed metrics and continuous improvement initiatives.</li><li>Support commercial discussions, contract renewals, and technology cost management.</li></ul>Team Leadership<ul><li>Lead and mentor technology professionals and team managers.</li><li>Establish clear objectives and performance measures aligned with organizational goals.</li><li>Foster a culture of collaboration, accountability, innovation, and continuous improvement.</li></ul> Your Skills <ul><li>Bachelor's degree in IT, Computer Science, Engineering, or a related field.</li><li>15+ years of experience in technology operations, infrastructure, or workplace services.</li><li>Strong leadership experience managing teams, vendors, and enterprise technology services.</li><li>Knowledge of endpoint management, collaboration platforms, security, risk, and governance.</li><li>Excellent stakeholder management, communication, and problem-solving skills.</li></ul> Location Tokyo Salary- 20 million yen Reference Number: 06940-0013446838 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjk2Mzk2LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-07-03T06:39:12Z

Digital (IT) Manager

Tokyo,
remote
Permanent
8.0M - 12.0M JPY / Yearly
Company Profile We are the Japan arm of a global fresh produce group with sourcing operations across four continents and distribution to over 50 countries. Our Japan business is well established in premium imported products and is actively expanding its product portfolio beyond its core category. We operate within an integrated international supply chain and have a strong foothold in the Japanese market. The Role <ul><li>The Digital (IT) Manager ensures stable IT operations across the Japan business while driving digital initiatives aligned with Group strategy. This role is the key bridge between the Japan business unit and global IT/Digital teams - responsible for effective collaboration, standardization, and delivering measurable business value locally.</li></ul> Key responsibilities Digital & IT delivery (Japan) <ul><li>Implement and support Group IT and digital initiatives, adapting them to local business context</li><li>Manage local IT operations, vendors, and infrastructure to ensure reliability, security, and performance</li><li>Support deployment and adoption of core systems (ERP, business applications, data and reporting tools)</li><li>Drive user adoption through training, communication, and change management</li><li>Collaboration with global IT / digital teams</li></ul><ul><li>Serve as the primary interface between the Japan business unit and global/regional IT and Digital teams</li><li>Translate local business requirements into clear inputs for global solution design and prioritization</li><li>Coordinate rollout of global systems, upgrades, and cybersecurity initiatives in Japan</li><li>Ensure Japan's compliance with Group IT architecture, data standards, and security policies</li><li>Provide local user feedback to global teams to improve system usability and effectiveness</li><li>Participate in global IT governance, project forums, and best-practice sharing</li><li>Business partnership</li></ul><ul><li>Partner with sales, supply chain, finance, and operations to understand needs and pain points</li><li>Propose practical digital and IT solutions that improve efficiency, visibility, and decision-making</li><li>Balance global standards with local execution speed and business priorities</li><li>Governance, security & compliance</li><li>Support IT controls, access management, audits, and compliance with Group and local requirements</li><li>Coordinate local incident management and escalation with global IT teams</li><li>Manage local IT budgets, vendors, and contracts as required</li><li>Continuous improvement</li></ul><ul><li>Identify opportunities to reduce manual work and system fragmentation</li><li>Support improvements in data quality, reporting, and digital maturity</li><li>Contribute to continuously raising IT service levels across the Japan business</li></ul> Qualifications & Experience <ul><li>Bachelor's degree in IT, Engineering, Business, or related field</li><li>7+ years in IT management, digital transformation, or business systems</li><li>Experience in a global or regional matrix organization</li><li>Strong understanding of ERP, business applications, IT operations, and data/reporting</li><li>Fluent Japanese and high business-level English</li><li>Team management or leadership experience is a plus</li></ul> Skills & competencies <ul><li>Strong cross-cultural communication and stakeholder management</li><li>Ability to collaborate with global teams while championing local needs</li><li>Structured problem-solving and execution focus</li><li>High ownership, reliability, and attention to detail</li><li>Comfortable in a fast-paced, evolving business environment</li></ul> Key Highlights of the Role <ul><li>First hire in Japan as for a leadership IT role</li><li>High-visibility position with direct influence on global strategy and cross-regional collaboration</li></ul> Location Tokyo Salary 8 - 12 million yen Reference Number: 06940-0013419571 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uMDQ4NTEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-26T00:15:46Z

Network Engineer

Tokyo,
remote
Permanent
10.0M - 10.0M JPY / Yearly
Company ProfileA global leader in aerospace and defense, providing advanced aircraft, satellite, and related services solutions with a strong focus on innovation, safety, and sustainability. The Role<ul><li>Design, implement, and maintain enterprise network infrastructure (LAN/WAN/Wi-Fi)</li><li>Monitor network performance, troubleshoot issues, and ensure system availability and security</li><li>Collaborate with global IT teams to support infrastructure projects and upgrades</li></ul> Your Skills <ul><li>Hands-on experience with network technologies (routing, switching, firewalls)</li><li>Knowledge of network security, protocols, and monitoring tools</li><li>Strong problem-solving skills and ability to work in an international environment</li></ul> Key Highlights of the Role <ul><li>Opportunity to work in a global and highly regulated aerospace environment</li><li>Exposure to cutting-edge network technologies and large-scale infrastructure</li><li>Collaborative and diverse international team</li></ul> Location Tokyo Salary10 million yen Reference Number: 06940-0013450827 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/SGluc29uLkxldW5nLjY0NjEyLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-06-25T07:27:55Z

Database Engineer

Tokyo,
remote
Contract
6.0M - 8.0M JPY / Yearly
Company Profile | 企業概要 A leading global e-commerce and technology company is seeking a Senior Data Engineer with deep Elasticsearch and database expertise to join their dynamic infrastructure team. The Role | 職務内容 <ul><li>You will be responsible for the architecture, deployment, management, and optimization of critical database and Elasticsearch environments.</li><li>Ensuring high availability, performance, and scalability of data infrastructure, with a particular focus on Kubernetes deployments.</li><li>You will design and manage large-scale Elasticsearch clusters (multi-node, multi-terabyte), including performance tuning, security, and monitoring.</li><li>Manage highly available MySQL clusters on Kubernetes/container platforms across production and non-production environments, including backup, recovery, capacity planning, and lifecycle management.</li><li>Work closely with development, operations, and SRE teams to ensure seamless application and database integration, and participate in on-call rotations for 24/7 critical support.</li></ul> Your Skills | 応募資格 <ul><li>Deep expertise in Elasticsearch architecture - sharding, replication, indexing, mapping, analyzers, and aggregations.</li><li>Strong MySQL experience including high availability setups, security, encryption, and root cause analysis.</li><li>Proficiency in scripting languages such as Python and Bash for automation.</li><li>Experience with cloud platforms (GCP, AWS) and containerization technologies (Docker, Kubernetes).</li><li>Experience with monitoring tools such as Prometheus, Grafana, Kibana, and Elastic Stack Monitoring.</li><li>Experience with Infrastructure as Code tools like Terraform is a plus.</li><li>Familiarity with additional NoSQL databases such as Couchbase is advantageous.</li></ul> Key Highlights of the Role | おすすめのポイント <ul><li>Play a central role in maintaining and evolving the data infrastructure of a globally recognized technology organization.</li><li>Mentor junior engineers and drive adoption of best practices, standards, and automation initiatives.</li><li>Lead technical discussions, design reviews, and strategic planning for database infrastructure roadmaps.</li><li>Join a large-scale, innovative environment at the intersection of e-commerce, fintech, and technology.</li></ul>Location Tokyo Salary6 - 8 million yen Reference Number: 67040-0013415459 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/c2h3ZXRhLmxla2hyYWphbmkuMjcwNzIuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-23T03:02:12Z

Architect

Tokyo,
remote
Permanent
18.0M - 20.0M JPY / Yearly
Company ProfileOur client is a large insurance firm based in Tokyo. They have been operating in Japan for many years and millions of customers locally and globally. The Role<ul><li>The company realized that they need to modernize their core system to keep up with the market demand.</li><li>Experienced Technology Architect is needed to assure the success of this system modernization.</li></ul> Your Skills <ul><li>Experience: 12+ years of hands-on software/solution architecture experience, with 5+ years leading architecture for large-scale insurance modernization or financial services programs.</li><li>Domain Knowledge: Deep knowledge of life insurance processes (policy administration, underwriting, endorsements, billing, claims) and Japan regulatory considerations (FSA).</li><li>Tools & Modeling: Experience with architecture modeling tools , Visio, and collaboration tools</li><li>Communication and Leadership: Excellent ability to influence across technical and business stakeholders; proven track record of leading architecture reviews and guiding large teams.</li><li>Proficiency with cloud platforms (AWS/Azure) and modern cloud-native architectural patterns.</li><li>- Strong background in microservices, containerization (Docker), orchestration (Kubernetes), API management, and event-driven architectures.</li><li>Knowledge of API gateways and integration patterms.</li><li>Experience with data architectures (SQL and NoSQL), data integration, and data governance</li><li>Familiarity with core insurance platforms or successful modernizations.</li><li>Proficiency in at least one major programming language and experience with modern DevOps practices.</li><li>Language: Business level English, Conversation level Japanese</li></ul> Key Highlights of the Role <ul><li>Shape and define the overall technical architecture for large-scale mainframe modernization, influencing the company's future IT landscape.</li><li>Be at the forefront of introducing innovative technologies such as cloud-native solutions, microservices, API-driven integrations, and automation within a historically conservative area.</li><li>Play a critical role in aligning technical strategies with business objectives, ensuring seamless transition from legacy systems to modern, scalable architectures.</li><li>Address complex technical challenges related to legacy systems, data migration, security, and compliance, providing rewarding technical solutions.</li><li>Lead multidisciplinary teams including developers, engineers, and business stakeholders, fostering innovation and best practices.</li></ul> Location Tokyo Salary18 - 20 million yen Reference Number: 06940-0013409205 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjQyODM2LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-04-27T02:44:26Z